Grand Oasis Palm

Water park for kids

Everything else was horrendous The food was disgusting. Not to mention the discomfort of the rooms and beds. My bathroom light was flashing throughout my entire stay and they did not come to fix it even after reporting it two times If you must get tested for COVID to return home, get ready to wait in line for HOURS to get an appointment and then another line (a different day) to take the test. If you complain, they are doing to tell you that it is because the registration process to take the test requires a lot of information including an email and since some people do not have this information handy, the process takes longer. Bullshit.... they have two people doing the registration only while 15 or 20 guest are waiting. I could go on and on but..... all I have to say is that this was my 6 time in Cancun (different hotels) and I had never had such a bad experience. Not planning to return though

I sent an email to the Manager and I never got an answer.

All inclusive

I called the hotel 2 months before the arrival to make sure about age policy for children and they gave me a WRONG information. They said the policy for children is up to 18 years old. But the receptionist said I had to pay extra for a 14 years old child. I sent email to the Manager and he never gave me any response and I still waiting. Besides, Getaroom.com offers on its website the reservation with 17 years old children policy. So confused and disappointed.

Ok, just not great

Kids club flexibility, La Bamba dining, the beach, coffee shop. Beautiful beach, good kids swimming pool. Nice getaway where you can just be lazy and hang out.

Staff not very friendly - they did their job, but not really with a smile most of the time. Housekeeping was inconsistent - sometimes room didn't get cleaned, usually it was partially cleaned. Food inconsistent. Don't try the pasta bar, so overcooked as to be mush. La Bamba was good, though. Hard to figure out their schedule - would be nice if they posted schedules for shows and things somewhere.

Low quality for 5 star

Good food, huge range and many locations, not too sophisticated Good and quick responses from housekeeping Clean, quiet beach with shallow water (nothing to see with snorkel)

Fridge didn't work, noisy aircon even when not in use Noise from entertainment, and corridor, next room Reception and concierge staff awful - disinterested, unhelpful, like saying no a lot Queues for drinks, which are low quality Ice creams hidden and poor Entertainment very ordinary