The O Hotel Beach Resort And Spa Goa

Just the location is good and nothing else...

One of the most hopeless staff and hopeless check-in service, i have ever come across, my check-in time was 2pm, and untill 4:30pm, I was made to wait and not given my room, even though I had requested the hotel over call for an early check-in by an hour, well in advance. I kept asking them and they kept making excuses saying the hotel is full and they don't have any rooms, even though I had booked online well in advance days before my travel. Even though having a prior online reservations, the hotel is more keen on selling the rooms over the counter for higher price and neglecting the online bookings. I specifically booked the king size bed and they were insisting me to take the split bed which was for a lesser price but at the cost of the king size bed., My friend had an online booking as well, and we both had to wait for our seperate rooms, at a point the reception staff also asked me and my friend to adjust in the same room, even though we both had separate bookings for 2 separate rooms, which was already paid for. The most ridiculous thing the reception staff told me was that they take 2 hours to just clean one unit of room, where as even i have been a hotelier and i know it doesn't take that long. Shameless staff... Very disappointing experience. Restaurant inside is average, food is moderate, staff at the restaurant are too busy walking around and talking to each other than attending the restaurant or the customers there., No one cares to update the empty dishes unless you call and ask them to refill it, food was cold. Order's take for ever to come even with less members seated. Being a hotel guest if you intend to go on the beach and take a dip in the water, then as per hotels policies your not allowed to carry your napkins or towels to the beach to dry yourself, the security guards will stop you and take away the towel or napkins, your suppose to come all the way back drenched and then wipe or dry urself inside the hotels boundary...