Hotellit: Montréal

The hotel looked much nicer online . The room was clean and the location is just alright.

The noise was awful you can hear everything in the hall. I could even hear my neighbors phone ringing a ton. The AC units were extremely loud and the water pressure in the bathroom would drop making a hissing/squeaking noise after use. Another pet peeve is no fan in the bathroom and the doors have glass on them so when you turn the light on at night you could potentially be waking up your partner or anyone else with you. The parking garage underground is tight and super low, my Jeep Wrangler almost didn't make the height clearance. Wasn't impressed one bit by this hotel very over rated.

Located within the heart of Montreal with easy access to metro stations

Large suite was almost as big as an apartment. Great breakfast

Small shower may be a problem for larger people.

Thank you Kayak for making a stay here affordable! We loved the location and the room (though a little dated) was huge, comfortable and very clean! They gave us 2 complimentary drinks and breakfast was included. The staff was incredibly friendly and helpful. Joey at check in, never would have guessed he was new. Bernard our wait staff at supper-never would have guessed he was called in and was swamped because he took great care of us. And our omelette creator was amazing. Hilton all of your hotels can use Montréal Embassy Suites as their example.

Location and decor

The hotel is a charming boutique inn. The staff is very competent and friendly. The walls are adorned with colour and form. Everywhere you look is another reason to return. The atmosphere is intoxicating. Bravo!

We satyed for only one night.

The location is good.

The person who completed our check in was very rude and condescending. We were really shocked by how badly we were treated. With regards to the value for the money, you can find hotels as nice in Montreal for less. The room was very small.

Close to transport and city centre

i reserved a room wih two beds. I wss given a room with a king. I requested extra bedding so that my friend and I could separate in the bed somewhat. The concierge promised to provide this. She never sent any extra bedding. The sheets that were in my room had a hole in them and there was hair in my shower.

Nice hotel at central location, nice gym, comfy bed and room.

Noisy A/C - asked to fix, but guy claimed that's the normal noise level for their equipment, weird. And in one day, there were no hot water in shower for long time, had to take an almost cold one - water did come in about hour later.

Key card didn't work, had to return to desk. Parking garage was under construction with no signs on where to park. Attendant made me move the car 3 times. Front desk failed to mention the parking problems I might encounter. At early checkout the clerk looked up from reading a paper, then resumed reading instead of serving me

Tiny bathroom, small room

clean, location was great as it was right off of Saint Catherine

there was an excessive amount of loud banging from construction or something (that we were not advised of). particularly early morning too!

Starbucks and restaurant downstairs are excellent. Rooms are spacious and clean. Staff are extremely attentive. Everything was perfect.

Service, location, comfort, bed, quiet, staff

Hot water pressure was almost non existent-- in shower, bath, and sink. Staff was ready to help; however, I didn't notice this until late at night on my one night stay. Wouldn't normally be a huge deal but the luxurious bathroom is what made me choose this hotel over two other similar contenders. Additionally, HBO was the only channel that didn't work. Not sure if they advertise having HBO on the website, but it was on the channel guide and didn't have any service.

Cool modern decor, huge room size, excellent front desk staff and valet car service, bedding was super comfy!

Street noise, unreliable hot water!

Everything

Everything including location, parking, fitness center, staff

Nothing, this hotel went above and beyond expectations, great place to stay in Montreal!!

Beautiful hotel, attentive and pleasant staff, large rooms (mostly nice views), nice heated outdoor pool and fitness room. Centrally located - Peel Metro Station is only one block away. Lovely lounge. Reasonable valet parking rate. Excellent breakfast offering in hotel cafe. Our first choice for accommodations when visiting Montreal. Great for business trips, but also family-friendly!

Nothing comes to mind.

The concierge was amazing. He gave great advice and made our restaurant reservations. Definitely will use the service of a concierge in my future travels. Loved the room style and décor, very modern. The room we had was pretty big and had a cute balcony, though I wish there were a couple of chairs out there to be able sit.

The breakfast is not worth it for the price they charge. Go outside the hotel to St. Catherine's. We found a great place where we got to sit outside and enjoy the atmosphere of the city. Also getting a drink at the bar is way too costly for the amount of liquor you receive. The housekeeping staff I would say is kind of slow at cleaning. We left the hotel room at 9am and returned at 4:30pm. Our room was still not cleaned. I ended up just asking for fresh towels. We were relaxing and getting ready for the evening when we received a note underneath our door saying that if we were leaving by 6pm they would still clean our room. At least they did leave a note.

We like the location,and amenities. Everything was great. Staff was wonderful

Coffe at the restraunt was over priced and burnt. Not good....

Hotelli vastasi internetistä lukemaani kuvausta täysin. Olin hyvin tyytyväinen valintaani.

Great location, wonderful beds, useful kitchenette. Wish we'd had time to try the gym and pool.

Only thing to improve is putting real cream (e.g Mini Moos) in coffee kit.

Spacious room, clean, with kitchenette, which was a welcome surprise. We didn't have time to take advantage of the pool, but there next time we stay we will make time for it. Walking distance to everything. A little far to the old port, but we still walked it and it was fine. Staff were wonderful. When we're in Montreal again we will stay here.

Parking was a little expensive, and the construction on Sherbrooke made getting in and out difficult, (though obviously not the fault of Cantlie. Other than that I can't think of anything that was a negative.

This spot has great spacious rooms with such great care done by the cleaning staff that none of our group found anything even the slightest bit dirty.

Washing my own dishes... Not a huge problem though!

Staff upon arrival very friendly and bilingual. Room was clean and adequately sized. Not sure the queen bed is a queen, but it was comfortable. Location is close to everything if you don't mind walking a mile. Otherwise, metro station, which is where all lines meet, is a minute or two walk away.

Bed size would be only complaint. This is not a high end hotel. It is a clean affordable hotel.

There was a two hour blackout and the emergency lights never went on. I complained about that. I was told that they were working on it. The next night there was twenty minute blackout and the emergency lights were working.

There should be a system to contact everyone to reassure them that everything is alright during a blackout.

I love their comforter and pillows so much, that I remembered to stay there again, even though the last time I stayed was maybe 12-13 years ago. This despite the fact that I've tried 4 Seasons and other luxury hotels. This is the only one that left an impression. Great restaurant - tried it for dinner and breakfast. The only negative is the (free) WIFI - connection was difficult, convoluted, and unreliable.

I feel that for the price that I paid the rooms need to be renovated I've stayed in Montreal at other hotels much much better for less money

I feel that for the price that I paid the rooms need to be renovated I've stayed in Montreal at other hotels much much better for less money carpet in the room was old Uchitel the shower was very bad need some improvement

I loved the ultra modern style and comfort of the Hyatt Regency at the Complexe Des Jardins in Montreal. The shops and central location were magnificent!

The only minor hassle was in trnsferring from elevators... but again... very minor.

We valet parked our rental car and it was returned with a flat tire. The staff refused to help us in any way and would not even comp the relatively small service charge by our rental car company. Hardly 'boutique' service! I would never return to this hotel.

Very helpful staff, very kind and welcoming!

Nothing at all!

Incredibly close to the Bell Center. Easy access in and out of the city. Roof top gardens and pool. Beds were very comfortable and clean. Staff was also friendly and helpful.

Small bathroom and lack of inexpensive television options.

The pool and convenience to downtown are big pluses at this hotel. The staff is very friendly and helpful. The rooms are clean and well maintained. Quiet rooms. We hope to come back again.

We thoroughly enjoyed our brief stay. The proximity to the old city attractions allowed us to park the car and walk/cab where we wanted to go. Concierge provided guidance to attractions and set us up for a romantic anniversary dinner at a top nearby restaurant. The service was outstanding and a great value. Merci pour ce merveilleux séjour!

went to a wedding concierge was very helpful

Really enjoyed our stay, friendly staff and beautiful, cozy room! The shower was amazing, with the second rain shower overhead and the fireplace was perfect for the time of year (early April- about 0 degrees Celsius) my boyfriend and I really enjoyed the complementary water and chocolate brought to our door every day. It was a sweet touch. The location was convenient. A lot of great restaurants and site seeing nearby! And the metro is less than a 5 minute walk. What we probably appreciated the most was the concierge who sat right in the lobby, ready for our questions. We had many. Wanting to know the best places to eat and visit, even making reservations for a tour and dinner reservation. she was the best!

Probably the only thing we didn't like was the continental breakfast. $19 per person. Definitely not worth the price. There wasn't a lot of options and it was all cold (granted we ate at around 10am) so it sat out for a couple hours but I would have expected the food be kept in chafing dishes to stay warm for that price. so needless to say that was the only time we ate breakfast in our hotel. So many other great breakfast spots around the corner!

Clean, spacious, attractive. Staff was very nice and responsive.

My room - 412 - was a corner room and the heat was not working properly. Maintenance came up and did not do anything useful. I had housekeeping bring up a space heater to keep the room warm. Without the space heater, the room was about 65 degrees. Too cold for sleeping for me. The hotel should keep the facility a little warmer overall, and not let the rooms get so cold. The HVAC system did not put out nearly enough heat.

The sliding wooden screen in place of curtains makes for great sleep!

There is no good food within walking distance, so if you don't have a car you are pretty much confined to the hotel restaurant, which is a bit boring.

Entire second floor stank. Dirt on the walls. Overall disgusting.

The staff was friendly and helpful. From the moment you walk in you can tell this hotel wants to present the best they have to offer. The hotel is clean and rooms are also clean and spacious. The bed was very comfortable. Perfect for my needs.

The gift shop wasn't open very early in the morning (8:30am) which would have been helpful.

The hotel location is perfect within walking distance from all Montreal attractions and shopping area. The hotel staff is very friendly and helpful. The room was clean and spacious.

The room was clean and spacious, however, noise from mechanical equipments, neighbors' showers and toilets, plumbing and heating pipes I guess was loud, and woke me up several times during my night sleep. Other than that, the hotel was almost perfect.

They don't have wireless internet in the rooms

That it was downtown montreal, walking distance from shopping and restaurants.

The fact that the gym was not in use. I understand that it was closed for renovations however i wished that when looking up the hotel, the gym would not have been listed as a feature.

Good location and friendly front desk staff

Didn't like the half a dozen hairs that were in my bathtub upon checking in. And I really didn't like the three attempts by staff to get into my room before checkout, the first being at 8:00am with no knock. If check out is at 11:00am, then please respect my privacy and right to comfort in the room that I have paid for.

Too loud at night, unable to rest well.

Friendly staff, separate bedroom, kitchenette with small stove, cookware and kitchenware, in the heart of Old Montreal.

The room was lovely and we liked having a mini-kitchen. The staff behind the front desk was very knowledgeable and gave us great recommendations.

Going to the bar for a cup of coffee in the morning, I received cold coffee, which they did replace, but there was a lot of chaos there. Somebody came in to stock the alcohol for the bar, three other staff there, but it still took awhile. Then while drinking my coffee a supervisor came and was reprimanding those 3 staff people, instead of taking them to the back room to do it.

Michel at the front desk was rude. Had us wait while he was inputting something into the computer. We only wanted to check out and he didn't even acknowledge us. Customers are always a priority and this hotel didn't provide good customer service. The hallways smelled like dirty laundry and at night nothing was soundproof as we could hear everything from the hallway and kept waking us up. Would never stay here again.

Location, comfortable beds, laminate flooring.

Breakfast was not great. Told buffet only but others ordered fresh eggs and bacon. Bugs in bathroom.

Staff was exceptional and went out of their way to ensure a seem less guest experience. Accommodations were beautiful, well-appointed and thoughtful not to mention entirely unique in each guestroom.

Spa was only open by appointment so no fitness or spa services were experienced. The hitel restaurant was good but not great although it was impeccably styled and the wait staff were wonderful. Menu could use more options

People where amazing to work with and helpful

Facial was ok at best and overpriced

They were very helpful and they took really good care of us and the restaurant was great!

Location and service

Being charged 40 dollars for parking.

The staff is very nice.

Montreal. Wine is not good in Montreal.

The pormotion of the room !

No buffet breakfast >_

It's a nice family hotel close to the old port

Had a bad start, when we got to the hotel our room was given to some other ppl, reception said that they made a mistake don't know how that is possible without proper confirmation of names and details. Had to settle for Something different not what was booked.

Location was amazing

Wifi didn't work in the room . Rooms were outdated and needed some work