Montreal hotellia

Plussat: I loved the hotel and its location in the Old Montreal section (although Rue Ste. Helene was kind of hidden and hard to find!). As I do not drive, I appreciated being able to walk or take the subway wherever I wished to go, and I appreciated the staff assisting me with mapping out where I needed to go, whether to Gare Centrale or to another hotel where I was meeting a tour. Staff, both with the front desk and with room service, were very helpful and friendly. They also were very accommodating in storing my luggage-- and bringing it up to the room!-- since I arrived well before Check-In time, and I wanted to tour the city. I appreciate their helpfulness and friendliness!

Miinukset: While I loved the items on the menu-- the French Onion Soup and the Apple Breakfast Crepe were great!-- I do wish the selection had been wider, and/ or that the breakfast items could have been offered on the 24- hour menu, as well.

Plussat: the hotel style was beautiful & modern with a warm welcoming staff behind a bar which was a reception at the same time , very spacious room and mine was with a beautiful terrace , what i really liked about the hotel location was it wasn't on McGill st. ( a main road ) it was on a parallel narrow street which gave it the quiet feature

Miinukset: the screen was small comparing to the room size with limited channel variety

Plussat: Amazing bed and staff.

Plussat: Beautiful hotel in an excellent location. Staff is courteous and friendly.

Plussat: Upgraded and huge beautiful room and soaking tub

Miinukset: Some front desk staff not as knowledgeable as they should be

Plussat: My family and I couldn't have been happier staying here. The room was great. Fit the 3 of us just fine. We had a king size bed and the staff brought up a folding twin for my daughter. The bathroom was fantastic. Giant deep tub, glass enclosed shower, and a separate room for the toilet. The bar/lounge/library down stairs was very nice. Their breakfast was fine. The staff was top notch. They are incredibly friendly and so willing to help make your stay memorable. They took care of booking tours, recommending restaurants, and booking our limousine back to the airport. The location in old Montreal couldn't have been better. It's on a quiet little street and just a short walk to everywhere. Next time I go back to Montreal I will be staying here for certain.

Miinukset: Absolutely nothing.

Plussat: Totally amazing hospitality and room!

Plussat: Staff was extremely helpful and friendly, rooms were roomy and nicely designed

Miinukset: Breakfast and coffee were not catching up with the rest. But not a true reason to complain really.

Plussat: All of the staff were very friendly and helpful. The room layout and finishings are fantastic.

Plussat: Everything was wonderful - great location, the room was spacious and clean, and the staff were so friendly!

Plussat: Everything! From the welcome and checking in process, checking out, the comfortable bed, the robes and toiletries, all was provided quietly and stylishly. The hotel is in a side road away from but near to the sites of Old Montreal and the Old Port

Miinukset: The air conditioning was quiet but blew on the bed and was draughty. We could not alter it.

Plussat: Enjoyed the European somewhat exclusive feel of the hotel, , with spacious rooms and a nice design. The staff were very friendly and helpful

Miinukset: Upon check in there was some kind of children's birthday party in which the parents let the children run around yelling in the lobby bar and restaurant. A bit off putting.

Plussat: Tilava huone , oma keittiö, uima-allas, sijainti.

Plussat: Concierge was very helpful and friendly

Plussat: Great terrace and view.

Plussat: I was very happy with this hotel. It was very convenient and the staff were very helpful.

Plussat: The hotel is great. The rooms are spacious and I wish this had been my apt in NYC. Very well done. Great lighting. Super high ceilings. Safe neighborhood. Near many attractions. Super clean room. Check out was noon so that was nice too. And the pool was very refreshing. Really nice to my dog too. I had a car which they garaged. Easy to get to - I drove around to find areas to walk the dog. That being said Montréal itself is not a dog friendly town. Even difficult to sit at a sidewalk cafe with a dog. It’s not NYC. Wish the hotel had other locations in other cities I would stay with them in a heartbeat. The staff is wonderful.

Plussat: Location. Very friendly, helpful staff. Had a kitchenette

Plussat: Spacious room near the old city centre

Miinukset: Breakfast facility

Plussat: Loved the hotel. Downgraded points a little because when I called the very next morning after I checked out inquiring about a rain jacket I had left, I got no satisfaction and was asked to call back. I did so later that day only to be told nothing had been found. I feel someone either took the coat or no one really bothered to check my specific room and closet - I knew exactly where it was. Disappointed.

Plussat: Location, room size

Miinukset: Horrible breakfast. Truly bad

Plussat: Centrally located. Easy access to 2 subway lines. Walking distance to many restaurants, old Montreal, museums and train station for day trip to Quebec City (took 1st train out and latest returning back).

Plussat: Very comfortable stay

Miinukset: Nothing

Plussat: Perfect location in the beautiful downtown area. Perfect!

Plussat: Location was good. Convenient and centre of everything.

Miinukset: The hotel is definitely overpriced. I was told that our hotel room was one of the best but when we checked in to our room, it wasn’t what we expected. Facilities were old, staffs were not friendly, we asked for room service and took a long time to receive what we asked for. Location is good but not worth the price.

Plussat: From the moment we pulled up to the curb, this hotel exceeded our expectations. The location is phenomenal, the staff went above and beyond, and the room is enormous but cozy. Wish we could have stayed longer!

Miinukset: The pillows were the only complaint.

Plussat: We had a nice large room to the backyard and no noise from the street. Also, the location was perfect for exploring old city of Montreal as well as the famous Basilica in the morning when it is almost empty.

Miinukset: The doors to the floor allow lot of noise to come in.

Plussat: The friendly staff

Miinukset: Not enough coat hangers in wardrobe.

Plussat: Excellent service

Plussat: Great location in Old Montreal next to Basilique Norte Dame de Montreal, attentive staff, nice facility including access to a off site small gym and the small kitchenette with microwave, stove top and mini refrigerator. Plates, cups, utensils and a small pot provided. Everything you need for a wonderful stay.

Miinukset: Street noise on some nights if your room is facing the street

Plussat: Location

Miinukset: The bed is small and uncomfortable. Sofa bed is very hard and you can feel the coil on your back. Corner of the room has huge spider webs. The balcony is facing the restaurant courtyard. We have to close all our curtains most of the time. Feel disappointed.

Plussat: Everything

Plussat: The location was perfect, right in Old Port where all the attractions are and short walk to the river side. Loved the friendly staff, the room we stayed in was very spacious and clean.

Plussat: Location was perfect. Right beside Notre Dame and walking distance to everything in Old Montreal. We were upgraded to a larger suite which was lovely. Separate living room with windows that opened on to the garden. Staff friendly and helpful. Reasonable $

Miinukset: Nope - wish we were there for more than one night.

Plussat: The position is simply amazing... located on the historic district of Montréal. The structure was beautiful and very attractive. It was like being in a 5 star luxury hotel in the center of Paris. The room was a very spacious suite with a comfortable and even more spacious bathroom. Convenient kitchenette for every eventuality. Nespresso coffee was the icing on the cake for those like me who love Italian espresso. The very friendly and prepared staff was available at any time for any eventuality. Translated with www.DeepL.com/Translator

Plussat: The spacious room and location was perfect in the heart of the old town.

Miinukset: The bar prices were very expensive

Plussat: I liked The most the toilet and bathroom And the comfort of beding

Miinukset: The Value was over priced

Plussat: The beds were heavenly and the service was amazing! Everyone we encountered was so kind and accommodating. They truly go above and beyond to make each guests experience an unforgettable one.

Plussat: Lovely staff treated us like family during our visit. We especially enjoyed the pool which was clean and comfortable. The room was spacious and spotless.

Miinukset: Nothing

Plussat: The rooms

Miinukset: I liked everything

Plussat: service, room, breakfast, ambience, history

Miinukset: gym is too small

Plussat: Clean Quiet Unassuming classy

Plussat: Ritz Carlton has been located exceptionally and Rooms have been extraordinary, I had a great time.

Plussat: Greeting was fabulous and personal, with more than one welcome surprise. I found the staff unfailingly friendly, gracious, and guest-observant. Wonderful location near the fabulous Musee de Beaux Arts. Stunning lobby and Palm Court, elegant rooms with every imaginable amenity.

Miinukset: Whilst I enjoyed the breakfast buffet, my breakfast had just a shade less of a wow factor than some other aspects of my overall wonderful experience. The food area seemed slightly underattended and the presentation was functional rather than ornamental.

Plussat: Everything

Plussat: Service is excellent and very responsive

Miinukset: Motion sensors that cause lights to go on in the middle of the night when you get up to go to the bathroom, and can't be disabled without a visit from maintenance. We had just arrived from the UK and when the lights went on at 2:00 am that was the end of my night of sleep. Very unhappy about that (as they now know). Who wants someone else to decide to turn on lights for you? I could have quite easily navigated to the bathroom by the ambient light from the light switches (already quite bright) and didn't need some nanny state turning lights on for me so I don't stumble in the "dark"

Plussat: Café Boulud, the rooms, the bathroom, the service

Miinukset: Nothing

Plussat: Amazing experience. Facilities were first class, and the staff couldn't do enough for us.

Miinukset: Only wish there was an on site spa. However the concierge arranged am appointment for me at a nearby spa.

Plussat: Staff was exceptional and went out of their way to ensure a seem less guest experience. Accommodations were beautiful, well-appointed and thoughtful not to mention entirely unique in each guestroom.

Miinukset: Spa was only open by appointment so no fitness or spa services were experienced. The hitel restaurant was good but not great although it was impeccably styled and the wait staff were wonderful. Menu could use more options

Plussat: We received an upgrade from a small room with two double beds to a spacious suite which was lovely. The staff were friendly and helpful and service was timely.

Miinukset: Bathroom shower hose was leaking which caused bathroom flooding.

Plussat: The historical elegance. The good food. The comfortable bed and the very helpful and courteous staff.

Plussat: It a lovely facility with all the old world charm and elegance befitting a luxury hotel. in addition the Concierge service was excellent! Danny’s recommendations were perfect and he was able to secure difficult reservations when I could not.

Miinukset: Nothing

Plussat: The entire staff was amazing especially the concierge staff and bellmen that were always there to open the doors, flag cabs or just give good advice about the city. A special thanks to Danny, Tara, Yannis and Mikael for securing the best tables at Montreal’s top restaurants. What a fabulous hotel.

Plussat: Accommodating staff

Plussat: Great stylish hotel. Very close to old Montreal. Nice room, great bedding.

Miinukset: Parking a little complicated in the area but easy to solve by Valet parking at 40$ for 24 hrs.

Plussat: Absolutely beautiful hotel - loved it!

Miinukset: Room was dark and a little claustrophobic.

Plussat: Staff was great. Everything was very clean,however my bed was not that comfy. Very noisy bed

Plussat: The location was perfect. The service was excellent at the front desk as well as at the concierge desk. Wonderful mini-vacation for us. The room was luxurious and very clean. We were impressed!

Plussat: Clean

Miinukset: They upgraded my room without understanding telling me the price would be more.

Plussat: Architecture, beautiful rooms

Miinukset: Very rude staff in the restaurant, room temperature was to high, even at the lowest settings the heat kept coming.

Plussat: The pictures are very true to how M Montreal is. The staff was nice and incredibly helpful, the hostel itself is set up in a great location with two metro stations within walking distance. The rooms and beds are clean and they offer daily activities for guests. Will definitely stay here again if I ever find myself back in Montreal!

Plussat: Todella hyvä hostelli. Kellarissa on baari, jossa järjestetään ohjelmaa jokainen ilta, esim. biljardia, karaokea ja tietovisaa. Lisäksi hostellissa on kattoterassi ja lounge. Sängyissä on verhot, jotka tarjoavat yksityisyyttä. Siisti huone.

Miinukset: Aamiainen oli melko suppea.

Plussat: I randomly had a former roommate get booked into my room. That was wild.

Plussat: The location was convenient and close to a couple of places that had free open air music either in the evenings or on the Sunday for example. It was very clean and well designed to give privacy to the third person in our family room

Miinukset: There are a lot of drug addicts in the close vicinity who display a lot of eccentric behaviour. Having said this we didn't feel unsafe at any point. Breakfast is very basic and on the second day the begels hadn't arrived before we had to leave (and the bread was the most budget looking of breads - as was the jam and peanut butter). No doubt this is an exception but a group of about 10 men staying at the hostel (on a stag party?) made lewd comments out very loud about my 20 year old daughter as we were walking across the courtyard, which was a very disagreeable start to our stay.

Plussat: Friendly, clean atmosphere and loads of things to do. Great location and the roof top was great

Miinukset: Sleeping in a room of 10 was quite frustrating with having one shower room, if I was to stay again I would choose a dorm with 4 beds other than that the hostel was perfect.

Miinukset: There is a new guy in the M Cafe. I have an issue with him. S balding guy that treated men like a cr8mibsl for smoking cannabis in the smoking area. Canibis is legal it is to be treated like Tabasco. I was offended a0bd said I was going to file a complaint. Shortly after me and my friend who complied to live simply to not caused a scene he ran back said I just spoke with the owner which was hogwash and said this was our policy. I never been do degraded for doing something legal. Eighter move or closed the smoking section. Canibis is legal in Canada.

Plussat: On check out I asked about ordering a taxi to the airport and the staff advised me instead to take a bus that was just around the corner, saving me time and money, very helpful!

Plussat: It's a new/newly renovated buildings.

Miinukset: Staff refused to change my room after I found out that it smelled bad. (#1 that ticked me off) !4 beds in one room is way too much. Mattress had a dip in the middle from over use. Breakfast was toast, butter, jam, peanut-butter, cold boiled eggs & cereal. NO CHEESE! (#2)

Plussat: Stayed in a 6 bed dorm. I really liked how the bed had different storage spaces and the curtains provided privacy. Room was big enough to accommodate six people. Having an en-suite with an extra shower room was very convenient. It's a busy hostel, many places to lounge around and a great way to meet people. Location is top notch too!

Plussat: The decoration, the whole facility is fantastic and very clean, the location couldn't be better, staff's very nice, the Cafe is affordable and delicious.

Miinukset: Only my snoring roommate

Plussat: Everything is excellent. Very modern building. Beds are confortable. Showers very big and super clean. In the middle of the gay village. Close to metro station

Miinukset: Only the towels are like paper. But you can use as many as you want

Miinukset: I think you shouldn't advertise "breakfast included" when all you do is get some cold bagels and hard boiled eggs from the grocery store next door. That is not breakfast, sorry :(

Plussat: The location and how clean the room was.

Miinukset: That we had to purchase their tooth brush and tooth paste. And missing pair of slippers.

Plussat: Nothing

Miinukset: Never and never book this hotel, they aren't flexible at all!

Plussat: The location was great, short walking distance to Old Montreal. Very clean and modern hotel! The pool was a welcome bonus. My son forgot his iPad charger in the room when we checked out and Aurora from the housekeeping department was so helpful over the phone. She had it sent to us through the hotel’s FedEx service and helped to arrange a lower fee than the expensive overnight service the website kept directing me to. Much appreciated!

Miinukset: Nothing, it was a perfect one-night stay

Plussat: Extraordinary front desk service. Allowed us to check In early. Had great recommendations for restaurants.

Plussat: Roll- In shower: Expected a Manuel Wheelchair for a disabled person. Did not “trust setting on the unstable table”. (Did Not Like)

Miinukset: See above !!!”

Miinukset: I didn’t like to pay for parking I’m a hotel guest I shouldn’t have to pay for parking

Plussat: The hotel has such a wonderful interior as is such a statement-setting glass exterior. The suite was very spacious and comfortable for the best night's sleep. Modern-day aesthetic has been very pleasant to see! The staff have been very attentive to my needs and have gone the extra mile to save my life as a DJ by providing me a cable that I had forgotten -- usually, the cable is not something you would easily "whip out of a storage room."

Miinukset: The parking lot was really tight. This should come as a warning to those who drive a long vehicle, such as a Chevrolet Suburban, because, despite whatever turning radius, your vehicle may rub into a column and, in turn, can do extensive damage to the vehicle body.

Plussat: We loved the location. The staff are super helpful. Teri at breakfast even remembered our order! The food in the restaurant is delicious! The beds are super comfy. This is one of the best hotels I have stayed in.

Plussat: We love our stay in AC by Mariot Hotel. The place is so clean and we really like the wood flooring and the shower room. The view is fantastic. And also we enjoy the swimming pool and the whirlpool.

Plussat: The location was great, parking a breeze. The pool, Jacuzzi and sauna were excellent. The pool especially was really nice as it was quite large.

Miinukset: Couldn't book another night as they were completely sold out. :(

Plussat: The hotel is in perfect location what is the most important when we travel. Bed was comfy, our room and other spaces clean, food tasty and the staff...The staff was AMAZING! Me and my husband travel a lot and I mean a lot (few trips to Europe and several trips in US) and this was the friendliest staff we have ever experienced. Every single person, we tried to think about anyone who wasn’t and nope-they are all amazing. Our favorite was James (waiter at the restaurant) such nice and very knowledgeable gentleman. Will definitely come back!!!

Miinukset: Parking should be included in the room price plus breakfast was a bit pricey for a simple bufete.

Plussat: Location. Amenities. Large room. Roomy bright bathroom. Nice shower. Nespresso in room.

Plussat: Everything was much more above the expected!!

Miinukset: Nothing!!! Everything was much more above the expected!!

Plussat: great staff, good location. Breakfast also good

Miinukset: Hope they start provide parking in the same cost

Plussat: Good position, the entire building has a contemporary and super nice design, good breakfast with many choices

Plussat: Just the location.

Miinukset: Room was okay. It’s definitely not worth the price per night. If it wasn’t for the location, this hotel would just be okay. Also, it would be great if the hotel had free parking considering the price for the room.

Plussat: Great location, a 10min walk to main restaurant streets, port and shopping area and 5min to Notre Dame. Large rooms with comfortable bathroom, big shower which was great.

Miinukset: No warm breakfast (eggs, bacon etc).

Plussat: The location was great. Everything was clean and the staff was very friendly and helpful.

Miinukset: The water in the shower could have been warmer (it was not bad, just not super hot) and the breakfast essentially only consisted of bread (again, it was good, just more variety could have been better).

Plussat: Very friendly and helpful front desk

Miinukset: Room was comfortable but seemed under furnished.

Plussat: Very clean, good breakfast selection, I booked a junior suite ... plenty of room for 2 of us, beautiful, sleek modern bathroom and room. Bonus nightlight in the bathroom!

Miinukset: It was expensive as compared to other times of the year but it is high tourist season. I have stayed here during the winter and it is much cheaper.

Plussat: Great decor! Simple, clean lines and well appointed. Very quiet! Loved the bathroom setup. Beautiful! It was also wonderful having our own Mac computer in the room. Very thoughtful.

Miinukset: Needed a bit more space to put folded clothing. Would have liked an option for decaf coffee. Also staff could have done better directing us to interesting parts of town which we only discovered the day before leaving.

Plussat: The hotel is well located and very nice. It is 1/2 block to the metro, 3 blocks to China Town, 4-6 blocks to the river and really just 2.5 to Old Montreal. Our first night there we watched the fireworks over the bridge, perfectly framed in one of our rooms window. It is a great location to start your tour of the city!

Plussat: Great facilities! Clean and modern rooms, comfortable beds, perfect location in Old Montreal. Walking distance to everything we wanted to explore! Nice complimentary breakfast!!

Plussat: Location, safety with keying into elevator, computer in room, breakfast, modern decor

Miinukset: Firmer bed than I prefer

Plussat: the bed was comfy and the room was pretty decent,

Miinukset: the red haired guy on the reception was very rude,

Plussat: This hotel exceeded my expectations. Friendly staff and comfortable accommodations.

Plussat: Convenience of breakfasting n the hotel. The breakfast area was pleasant enough.

Miinukset: Poor service and a cramped table location. Buffet and other food choices not explained well on the menu in relation to pricing options. Buffet choice poor.

Plussat: Great room. Felt at home.

Plussat: Great bed! Really comfortable. The employees were extremely courteous and professional

Miinukset: Everything was great

Plussat: Everything as expected. Room was a good size, and comfortable with lots of natural light. Staff friendly and helpful. We read reviews suggesting request for room on a higher level, and from 14th floor had no issues with noise.

Miinukset: Room service menu quite limited.

Plussat: Updated and clean. In a great location.

Miinukset: Would prefer parking was not valet

Plussat: Room was modern and clean

Miinukset: Front desk staff was useless helping with bags from truck and helping with parking my vehicle.Small gym.

Plussat: The location and cleanliness.

Miinukset: The staff at the front desk were not well prepared especially when we were leaving, they took a cash deposit and took over a half hour to get it when I had a train to catch. Plus they should have water in the room instead of providing it at the front desk occasionally.

Plussat: The staff were great. Starting with the car park attendant who came to greet me from the roadside. The counter person gave me an excellent room when I asked for a street-view room. My room with the panoramic view was amazing. Love the location being so close to St. Cath. street. I didn't use my vehicle again until I checked out. The fireplace was a nice touch. Great stay in Montreal.

Miinukset: The blinds didn't go all the way down nor was it wide enough to cover the window so a lot of light leaks at night. Not a big deal but it's the little things. Can't close the curtains for some reason.

Plussat: Pool was great

Miinukset: Breakfast could be included.

Plussat: Great location, room (especially bed and tub), and staff. I’d definitely stay here again.

Miinukset: Pool is quite small - not really any place to lay out.

Plussat: Good parking for a car

Miinukset: So far to historical center of Montreal

Plussat: Very stylish; Located in a good area. Felt safe. Able to walk to the centre. We didn’t take our car anywhere. Walked everywhere.

Miinukset: Only complaint: the free wifi was very slow and drop often. But they do offer a paid internet.

Plussat: Location, spacious room, decor, staff

Plussat: Great room with incredible bed and pillows Great service!

Plussat: every think

Miinukset: Price

Plussat: Not that special actually

Miinukset: Wasn’t fancy enough like the photo

Plussat: Great location. Very clean and elegant. They welcomed us with an upgrade and a nice gift for wedding anniversary.

Miinukset: valet parking service is almost mandatory and very expensive.

Plussat: Very posh and comfortable

Plussat: Spacious rooms

Miinukset: Very cold AC all over the hotel !

Plussat: We had an excellent time at the Loews in Montreal. Best area to walk around, always felt safe. The room was clean and had fantastic interior. We would highly recommend and are definitely coming back. :-)

Plussat: Location

Miinukset: Very small room not worth of the money The lobby is very small as well

Plussat: Restaurant on premises was a plus. Great service. Convenient for room service also. Housekeeping flexible. Overall staff was friendly and engaging. Convenient location for downtown strolls.

Plussat: I liked the location

Miinukset: The hotel needs a renovation as soon as possible

Plussat: Parking access. Lobby nice but noisy. Food at Renoir was excellent. I thanked the chef and congratulated the very good restaurant manager.

Miinukset: The speed of delivery for things you ask. Which wastes slot of time of a tourist. The Renoir is excellent restaurant as mentioned above but first day every one was great but second day the waitress was very bad. It’s took 50 minutes to deliver breakfast, we were late for our next activity. Parking access was very good but bit slow. Reception people also not consistent in helping. Some are good. The people who come for room cleaning and room check can do much better job. Therefore overall I think I this hotel needs to be consistent in delivering services. I accepted the rate when I booked due to brand name, but the from above mentioned feedback I think highly priced.

Plussat: Breakfast was excellent

Miinukset: Should leave room in refrigerators for patrons to store fruit

Plussat: Quiet comfort of the room, the bath room is well appointed and easy to use. The restaurant closed at 2200 so I missed dinner! Staff are always very agreeable and service oriented.

Miinukset: Could run bar / lighter fair menu after restaurant closes.

Plussat: Very very high quality experience. Phone chargers built into bed end tables, nice sound system, bathroom was gorgeous.

Miinukset: No designated parking, and smack dab in the middle of a very busy intersection surrounded by one-way streets.

Plussat: Very comfortable. Loved the old world charm mix with the contemporary upgrades.

Plussat: I like the washrooms

Miinukset: My mom and I were the only black people and we faced major racism the staff thought we were Uber I pay to get the 5 star experience and that is definitely not what I got

Plussat: Great property. Very clean

Miinukset: Superior King rooms are very small.

Miinukset: The TV channel selection is very limited

Plussat: Crest service and the staff super nice. Very nice location

Plussat: The marble bathroom with separate bathtub and shower. Amazingly beautiful!

Miinukset: No

Plussat: Cleanliness, attitude and professionalism, location and accessories in the room. Great stay

Miinukset: We loved everything

Plussat: Location of the hotel and facilities (swimming pool and jakuzzi). Room facilities are above the standard in Montreal. The design of the toilet is following European style rather American style in other hotels of the same category.

Miinukset: I prefer a different breakfast system with self-service instead of restaurant. Fridge was full of minibar stuff. We had to remove it temporarily during our stay in order to store our items.

Plussat: The best location in downtown Montreal! Great pool and sauna on the 12 floor!

Plussat: Huge room, sitting area and kitchen area which was really good. Nice big bathroom with bath and shower, really comfortable. Swimming pool was nice, and outdoor jacuzzi with sitting area also really good.

Miinukset: Location a little far away from old town and major attractions, but still within walking distance. A bit expensive. We didn't fancy the restaurant on site or the on-site Starbucks for breakfast, but Cafe Imagination next door really good!

Plussat: location and roof top jacuzzi put this hotel experience over the top!

Plussat: Excellent facilities, professional staff, personalized service, location, way above level of other 5 star hotels in the area. And a nice upgrade! Highly recommend!

Miinukset: Nothing so far!

Plussat: I liked that it is kid friendly (and the kids bathrobes! This was typed by our daughter). The concierge staff - Felipe and Lydia- were so nice and helpful. We would definitely come back! Doug and Eugenia.

Miinukset: We loved everything

Plussat: Staff so kind and friendly! Huge rooms.

Plussat: Staff very welcoming and attentive. Breakfast very good; fresh fruit, eggs, etc. worth including with room price.

Miinukset: The refrigerator is not food-grade. Only cold enough for drinks.

Plussat: Beautiful room! Clean & comfortable. Great service

Miinukset: Valet parking was amazing but should be included in room fee

Plussat: Service, location, comfort, bed, quiet, staff

Miinukset: Hot water pressure was almost non existent-- in shower, bath, and sink. Staff was ready to help; however, I didn't notice this until late at night on my one night stay. Wouldn't normally be a huge deal but the luxurious bathroom is what made me choose this hotel over two other similar contenders. Additionally, HBO was the only channel that didn't work. Not sure if they advertise having HBO on the website, but it was on the channel guide and didn't have any service.

Plussat: Everything. Great location, spacious room: nicely decorated, well equiped and cozy. Very friendly and helpful staff. Spacious swimming pool

Miinukset: My wife thought the bathtub was not perfectly clean (but she’s a freak). The airco was difficult to adjust (either too cold or not cold enough)

Plussat: Starbucks and restaurant downstairs are excellent. Rooms are spacious and clean. Staff are extremely attentive. Everything was perfect.

Plussat: -room a decent size -the location was okay, alot of construction going on when i was there for my stay -clean room and comfy bed -staffs were friendly

Miinukset: -the price was way too much for a small room -valet was overpriced -when parking out back in the available lot ; my car got towed, as they claimed that even if ticket paid , it is only valid until 6am, which is ridiculous as there's no sign indicating anything

Plussat: Perfect room, clean and quiet with a comfy bed! And a great location... would definitely recommend. Excellent value!

Miinukset: Nothing...

Plussat: The breakfast is good but you have to wait for over 10 minutes to be served because they are too busy.

Miinukset: The room is quite small and the view outside the window is awful.

Miinukset: very cheap, loud, expensive and dark hotel. I would not pay even 10% of what I paid for it. A

Plussat: Staff were more than friendly and made every attempt to help our needs and wants.

Miinukset: Not much to criticise, there isn’t a pool or spa is the only criticising I can think of.

Plussat: I had to be in the Palais de Congres for business, and the hotel was perfectly situated for that. The old downtown city centre was also very close to the hotel. There was a shuttle bus from the airport to a bus stop very close to the hotel, which was also very easy. The robot room service is a nice touch, although it was not possible to order anything more than a sandwich. There is a little to go-shop in the lobby, where you can get some quick food if you're in a hurry.

Miinukset: The room is a bit small, and the layout is a bit weird (entrance through the bathroom). However, as I was in Montreal for business, I was alone and away for the most time, so I wasn't really bothered by this. There is no breakfast buffet, so if you want to have breakfast at the hotel you have to sit down and order - so it was not possible to grab a quick breakfast.

Plussat: Easy checkin/checkout. Able to put a bottle of wine for us in the room ahead of time.

Miinukset: Technology for TV's was hard to use and unresponsive.

Plussat: the gym was good. The location was convenient - close to many places for visiting: Chinatown, port, notre dame etc. The staff was polite. The room was clean.

Miinukset: The room was small. The sink was outside the bathroom due to lack of space. This was noisy during the night. The breakfast was a la cart so you are allowed only one plate. Anything more was extra. It was rather confusing because it had on the menu that you can have coffee and juice but if by any chance you ask for fresh juice that was extra $5.50 but it was not clear that fresh juice was not in the menu. Besides that everything in the menu had eggs or it was sweet. Parking was rather expensive ($35/day plus taxes) and there was not an easy access to it, unless someone from the staff was with you.

Miinukset: Very small room

Miinukset: Parking prices overboard.

Plussat: I liked the self-check-in / check-out option. The kiosk prints your room keys. There was no need to wait in line. If you need assistance, however, there’s a staffed service desk. The design concept of the entire hotel is minimalist and modern. Almost everything is black, and I found the corridors a little creepy because the lighting was quite dim. I like it though. I stayed in the Monville Suite. It was a corner room with floor to ceiling windows on all exterior walls. I was on the 7th floor so the view wasn’t anything spectacular. If you need to sleep in or want more privacy, there are electric blackout curtains that you can raise and lower using a set of switches next to the bed. I had trouble getting them to work though. At some point after flipping switches all over the room they started working. It seems there was a master power switch near the entrance. The bed was king size, and it was super comfortable! I slept in a few days, and it was lovely. The washroom was nice. There was only a shower. It had a rain shower head, and there was also a hand / detachable shower head. I thought the toiletries were rather basic for such an expensive room. The tissues and toilet paper were like sandpaper. The soap, shampoo, conditioner, body gel, and lotion were nothing special. The hotel was very high-tech. The room had two large flatscreen TVs, one in the bedroom area and another in the living room area. Using the TV you could do things like order a taxi or food. The food selection was mostly sandwiches though, but the cool thing was that robots deliver it to your door! The TVs had a decent selection of channels, but if you had a Netflix account you could log in and watch it too. You could also connect to and stream content from your smart device! Finally there was a small refrigerator which for me is a must-have. I kept it stocked with pops and beer. Above the refrigerator there was a Nespress machine which was great!

Miinukset: The air conditioning in my room didn’t work very well. It was really hot in Montreal during the week that I stayed. Eventually I asked them to bring me a fan, and that helped a lot. Again not what I would expect from such an expensive hotel.

Plussat: The room was excellent, the location very central, good gym

Miinukset: Breakfast was awful, service a bit slow overall in the hotel. Roadworks all around the hotel (and everywhere in Montreal)-make accessibility by car rather painful

Plussat: Location is excellent! Complimentary breakfast was delicious, with bacon, eggs, little potatoes, smoothies, fruits, all sorts of breads, (bagels, English muffins, etc.), viennoiseries, cereals, etc. Asian restaurant adjacent was a bonus. Nice bar-restaurant on top.

Miinukset: Family of 5, Important to know: not cots/rollaway beds are allowed in double rooms. your little one will have to sleep with you :) or find another alternative. There is no parking on spot, so you will have to park accross the street yourself at Indigo Parkings 28$ or pay 35$ for valet to park it there for you. The bassin on the terrace is a basin, not a pool! A basin in this case is like a jacuzzi, only longer. My 7 year old son liked it because his feet touched the bottom, but it's right next to the people eating at the restaurant, therefore No Splashing allowed!! It's a beautiful place, and although we did not spend much time at the hotel except for sleeping, I do not consider this a family hotel.

Plussat: Excellent breakfast in the restaurant downstairs very comfortable rooms

Plussat: happy faces, layout of restaurant, speed of responses.

Miinukset: n/a

Plussat: Breakfast is very good with choices. Location is good! very near to main shopping and restaurants.

Miinukset: On Room floor lighting is very low cant even read room number. There is light behind headrest which reflects on t.v. ....

Plussat: - Room was clean, mattress, bed comforter & sheets were comfortable - Staff was friendly - Restaurant downstairs was great - Very trendy/modern hotel - Good location

Miinukset: I didn't like how breakfast wasn't included in your stay. I paid $1,000+ USD and had to pay to eat breakfast on top of it. Was hoping it'd be included to save some $$. It was Grand Prix weekend & hotel fares were through the roof (understandably so). To better accommodate visitors, include breakfast in stay. Even if you offer a certain package where breakfast is included.

Plussat: Warm welcome , cool vibe and good room with excellent bathroom . Very Good a la Carte breakfast included . Excellent advice from Pierre-Auguste before we arrived and a cake for my husband’s birthday was a nice touch .

Miinukset: Nothing

Plussat: The staff were so nice and the environment when you walk in is so fun and unique we instantly fell in love the stay was fun and I enjoyed every minute would highly recommend

Miinukset: I didn’t like leaving!

Plussat: Nice clean and trendy

Plussat: People were amazing.. always pleasant and happy and helpful

Miinukset: Nothing

Plussat: Great location downtown, close to subway, restaurants, shopping.

Miinukset: They advertise that there is a shuttle service which is misleading. It is a limo that charges twice what a direct limo from the airport does. The food, room and service are average. 4star at best. Definately overpriced. Try the well known hotels instead.

Plussat: I liked the doormen.

Miinukset: The room, lighting, heating, curtains etc. was controlled by a door panel ludicrously complicated, and a toilet and shower that were also tech controlled. The room was not cleaned by 6 pm despite us being out all day and no managers were there to be seen, either to take control or ownership. Dinner was expensive and very average, And to cap it all, our TV didn't work for 3 nights!

Plussat: Amazing loft-like room in a beautiful old building with a really nice bar/restaurant. Everything here just feels quality - really well done.

Plussat: almost everything

Miinukset: noise from outside

Plussat: The beautiful Victorian building, the high standing furniture of the rooms (Toto bidet toilet!) & the location. The concierge was the highlight of our stay (!). He was very friendly and did all he could to help us.

Miinukset: This is just a quick summary. The # of characters are limited. TLDR: The service was very sub-par for a 5-star hotel, closer to a 2 or 3-star. Avoid it! Room amenities: They tried to impress by offering a lot of them but most are useless (and then be re-used at no cost for the next guest, so they looked like that at least) Sadly, the useful one are missing: ie. they give a toothbrush & a razor, but no sponge for the spa shower, near the awesome bathtub two champagne glasses but no bottle. You did get two or three 33 cl mineral water bottles (not half litter even) and three nespresso capsules but the minibar was too weak to cool them. Welcoming gift: well, none. Absolutely none. No flower, no fruit, no pastry, no champagne. Nothing. A first for a 5-star for me. Room cleaning: Very unprofessional. It even happened twice that at 15:00 our room was not cleaned yet! - The terrace was not cleaned (spider cobweb!) and not ready to use. We had to organise the furniture by ourself to enjoy it. Sometimes, the nespresso capsules wasn't even refilled or only one side of the bed was made ready for the night instead of two. Restaurant: The breakfast was a real disappointment too: uninspired and expensive. The continental breakfast was so greedy it was sad: You've got butter and jam but no bread. No juice neither. But hey! you've got a fresh cut fruit salad that was spoiled on our first morning! Not sure how it is possible if it is "fresh"but it was. Scramble eggs was awful too. Add to all that the unwelcoming staff. So unwelcoming that one morning, we even got shout at by the waiter because we didn't reserve our breakfast table! Unheard of. SPA: The small and unpleasant room was close when we tried to visit it. Open only by appointment and only by phone. The call costs you $2. The owner was not friendly. We did not use his services. A real disappointment.

Plussat: Right in the heart of downtown Montreal . And the charm of modern facilities with an old building. Plus the outside terrasse where you can chill for an evening cocktail.

Miinukset: The breakfast is over priced, one glass of milk, one glass of orange juice, one bagel and cheese, one cup of strawberries and blueberries, for a total of $54.00, this is really insane!!!

Plussat: Brand new hotel with a classic flair, this hotel has very nice and professional staff that made my stay enjoyable. Thank you to the Mount Stephen team!

Miinukset: Nothing

Plussat: I really liked the Junior King Suite. It was specious and the staff if very nice and professional.

Miinukset: The restaurant's food was okay. The look and feel of the mansion though is amazing!! Great place to have a drink.

Plussat: We loved the beautiful building that the hotel attached to.

Miinukset: Not a single thing.

Plussat: Bar George is gréât for ambiance and meeting people

Miinukset: Resto could be better

Plussat: It was amazing!

Miinukset: Nothing at all

Plussat: Location

Plussat: New and very nice Hotel, located well. Rooms have Standard size, brand new bathrooms and facilities. Pool on the 15th floor. All new. Breakfast menu card, all served. Very good quality. Friendly staff.

Miinukset: Nothing to criticize. Prices vary daily, so check out the rates during the day.

Plussat: Did not have food. Room was nice, but very warm!

Miinukset: The room was very warm! Called front desk about it twice...waited 30 minutes for someone to come fix it. This was after concert and we had to go get something to eat...but we left shh sign on door..they did mot go in Was 3am when we got back. Woke up in a sweat!!! Crazy!!!

Plussat: Friendly staff very helpful, food was good nice pool/sauna.good location, Happy to stay here again.

Plussat: centrally located, clean and friendly staff

Plussat: prime location to Metro as well as St. Catherine Street. Geat fitness room

Miinukset: A common room to gather other than the lobby lounge area would have been nice

Plussat: Location

Miinukset: They did not honor our member status with hotel. They do not offer a lot of amenities.

Plussat: Clean spacious rooms in Downtown

Miinukset: The reception staff is very rude, I requested two bedroom room, but they said it wasn’t available. So I asked for a complementary extra bed. They said no Called booking.com and they offered to pay for it They won the $50 and lost the customer I guess... No repeat

Miinukset: I booked hotel based on review rating, but it was something else. Hotel was nice in lobby and elevator area. But rooms were not ventilated properly and you can see dark color around vents which tells how clean air they are circulating. So if you are allergic to dust or bad air. Dont book this one. rest is okay.

Plussat: There is a very soft bed and a convenient refrigerator!

Miinukset: A bathtub is needed in the room and it will be better to offer breakfast.

Plussat: The central heating was overactive and difficult to control. Staff overcame this by supplying two electric heaters an a day when the temperature was 30 degrees outside. In addition the bed mattress was rather soft.

Miinukset: As above

Plussat: Room was beyond expectations. Comfy beds and spacious. Clean and spacious washroom ensuite

Miinukset: Tight parking spots

Plussat: Size of rooms were nice and large Location was what we were looking for

Miinukset: Not really