ABode Canterbury

Disappointed that the fire alarm went off twice, no hot water in the morning, and they only took off 20% off one night of the hotel bill. Besides that it was good

Horrible hospitality

Can't beat the location.

Front desk staff were very unprofessional. One man at the front desk argued with me when I complained about a slamming door that kept us up all night, rather than trying to help! I had to investigate myself to solve the problem. Staff could use some lessons in hospitality. Also, I had to ask for my baby's cot 3 times, before it finally arrived at 10PM.

It's location - so close to the shops, restaurants and catherdral. Plus, the hotel just felt nice.

Although the staff were really polite when checking in, they then ignored our entrances and exits through the lobby thereafter - a good evening every now and then would have been appreciated. The bathroom was also a little sub-standard given the cost of the room.

Excellent restaurant

Comfortable rooms - good media facilities (telly, DVD player, CD player, bathroom was good. Excellent refurbishment of hotel.

Breakfast on Bank holiday was poor with a full hotel the buffet was not replenished adequately and service was very slow. Lack of 'care' and personal service from staff. Rather expensive, for room size, breakfast should be included in the price.