Hotel Boutique Casa Del Arsenal

Nothing good to say about this hotel

Only good thing was the breakfast and the sweet older lady that made it.

I dont’t think this should be called a hotel! I recommend everyone to save your money and book another hotel. This is the first I am writing a bad review. We booked a room with a balcony and when we arrived we were given a room with no window. The room still had dirt on the floor, there were hair in the shower, and flies in the refrigirator. We asked for a different room, with a balcony and tried to explain that on booking the room with the balcony was more expensive. The night receptionist said we should get a room tommorow morining. At night we could not sleep, first off because of the AC, which was extremly loud and could not be changed for a smaller temperature or fan. Second because there is a night club under the hotel which had very loud music untill 4 am! In the mornig we also saw the safe could not be closed. And the shower could not be fixed for a normal water temp. The room was Alejandro. We asked the new receptionst for a room with balony or at least a more quiet room, after her inspecting our room for half an hour she agreed to give us a different room. No one offered apologies, and they wouldn’t give us our money back, even though we paid a more expensive room. Both the receptionsit do not speak a word of english, but in even in spanish they seem not being able to talk. In the new room we had no safe, no hair dryer or hand soap, so we had to ask for everything once again.