Grand Mogador City Center Casablanca

This is a beautiful hotel with great location.

This is a beautiful hotel/Our complaint is with the staff.The problems started when the air conditioner in our room broke.We told the front desk,but nothing was done.We called at 1000pm at night and they sent a maintenance guy, who told us that the ac was not working in any room and told us to open the window.We faced a busy street so this was not an option.We were later told that some rooms had working AC,so not sure why this guy lied.Also had to use the business centre.The internet was not working and we asked for help.We waited almost and hour for help then left for dinner.When we returned it was working..On our last night we requested a wake up call.This never happened. Luckily I set the alarm on my phone.When we checked out I complained and was told it had never been requested. Because of timing we always dealt with the night staff so I have no way of knowing if the day staff is more efficient...My impression was that no one wanted to be bothered.What a shame!!!