Surabaya hotellia

Plussat: Everything! This is a great hotel with very attentive staff, an amazing breakfast and the whole place feels high quality. I wish we could have stayed longer.

Miinukset: I honestly can’t think of anything negative to say about the hotel itself. There isn’t too much of interest nearby but you only have to go a little further to find the sights of Surabaya. We really only used this place as a base to visit Mount Bromo and it was perfect for that.

Plussat: Good

Plussat: everything was very good

Miinukset: nothing to write

Plussat: I like the room and the location as well as the varieties of food they serve during breakfast.

Miinukset: When I arrived on 12 July 2019 in the evening (my friend and her daughter checked in earlier on the same day, I asked for an extra bed, for which I paid, and paid for our breakfast. Upon check out, I was informed that we were actually upgraded to the executive room and, as such, had access to the executive lounge, but we were not informed so when we checked in. Consequently, we did not use the executive lounge, even for breakfast, and therefore we had to have our breakfast in the very crowded and packed Pavilion dining room and we had to wait for 20 minutes to be seated.

Plussat: Good

Plussat: Breakfast

Miinukset: The outer windows are dirty

Plussat: The rooms have been renovated and are perfect. The breakfast is gorgeous! So much choice!

Miinukset: As the hotel is attracting many guests the lobby is often a bit too crowded and noisy.

Plussat: Cleanness, comfy bed

Miinukset: Nothing

Miinukset: Clean

Plussat: Clean room, nice and good breakfast with various foods.

Miinukset: during my stay was very crowded and saw the guesses were swimming wearing pijama or dress i/o swim suits or at least suitable for swim

Plussat: Breakfast is delicious, the pool is okay, and the room is great.

Plussat: Staff, connection to shopping mall

Miinukset: Nothing

Plussat: Well, Room was excellent but the breakfast wasn't fantastic though the service was good. Overall room service wasn't great

Miinukset: bathroom

Plussat: Nice breakfast but too expensive.

Miinukset: Room decoration too old fashion, cleanliness can be improved

Plussat: Good location and very comfort room

Miinukset: Waiting too long for a cup of cofee at breakfast

Plussat: Service n location

Miinukset: None

Plussat: Location in the cebter of Surabaya city

Miinukset: Nothing

Plussat: room big enough and next to biggest mall in surabaya

Miinukset: I HAVE TO PAY for the car park in hotel, I was staying there and still need to pay for parking.. very dissapointing!!

Plussat: Location

Miinukset: The room is just like an old hotel

Plussat: The suite was big, clean and comfortable. Well maintained. The breakfast was better than average. Fresh juice and good coffee. The stuff was very friendly. I can recommend this hotel

Plussat: many items and location is good

Miinukset: none

Plussat: Breakfast was full spread from Western to Indonesian style. 6-7 different fruit Juices was freshly made and pure. Staff all friendly and helpful. Hotels clean. Birthday cake was a super surprise! Love the location, centralised, 30-40mins trip to Airport. Next to Tanjungan mall, easul find food at Level 5 which closed at 10pm (Indonesian time).

Miinukset: None. My kid enjoy the stay. It's a pleasure to stay and will definitely go for this hotel again in future. Want the strawberry juice to be a daily breakfast supply in the hotel, looking forward to it.

Plussat: Everything ! Their service, rooms, meal, location, clean, decoration PERFECT ! Make me always stay in Four Points every I stay in Surabaya

Plussat: Quick check in. Staff was excellent. They collect your luggage and deliver to your room. Restaurant is very good. Room was very clean. Wifi is good too.

Plussat: New hotel , spacious spaces , location into one with a mall

Plussat: Location and cleanliness

Miinukset: amenities is looks standard, unlikely match with Sheraton brand.

Miinukset: Ilike mostly every thing .Thanks for the staff of front desk especially Sandra .

Plussat: Fantastic location, friendly and helpful staff, spacious and luxurious room. Connected to tunjungan plaza, make it Super convenient to eat, shop and play. The gym is also very spacious and has complete equipments

Miinukset: Didn’t have spa, only in room massage available, requested contour pillow but also not available

Plussat: The standard of the room exceeded my expectation. Clean, comfortable and well maintained.

Miinukset: The booking process on booking.com was misleading. What I paid for and what I initially received did not align with the photo & information presented. In the end the hotel upsold me the room I expected, but it cost me more.

Plussat: the position is perfect (I had an exhibition at Gran City Convention Center which is at 2km distance from the hotel). Hotel very modern, fast and reliable internet connection, gym available 24/7. Hotel is walking distance from Tunjungan Plaza shopping center and offers many bars/restaurants and shops.

Miinukset: Everything was perfect.

Plussat: I liked every single detail of the resort; everything is made with love,care, & dedication. Moreover, Mr. Sujasri, the director of rooms, and his entire staff went out of the way to make sure I enjoyed one of the best stays I have ever had in my life!

Miinukset: That I had to leave!

Miinukset: I know this is a hotel discretion but if the hotel could have allowed me just a 2 hr early check-in after my overnight travel, I would have rated it excellent

Plussat: Staff service, comforrable and clean room

Miinukset: Cover of the closet was dirty

Miinukset: No Cold Water for one day. Could not use the bathroom.

Plussat: Great service, very friendly staff. Nice relaxing spot Down town Surabaya

Plussat: Stayed on the 18floor, view of the city is amazing. The service of the staff both the reception and the restaurant is great, always attentive to all the guest. The building itself is a little dated but somehow they managed to keep it well maintained and clean. Do NOT miss the breakfast! Wonderful selection and having breakfast in the garden makes you forget that you are in the middle of Surabaya city. Really want to go back to try the dinner next time!

Plussat: Many garden and open space. The dinner is very nice.

Miinukset: The room is very hot, the aircon didnt work well. I think this hotel should do the renovation for all bed rooms. The interior also old enough. The carpet in the bed room should be changed.

Plussat: The small garden (that mostly crowded) and the fish pond is a nice touch. Gym equipment, even very old but it works.

Miinukset: Dirty bathroom (hair left over and rusty marks at bathtub, dusty closed cover). Some rooms with "hot" air conditioning. Mould smell and dusty carpet. FO Staff not really up to 5 stars hotel hospitality attitude and having communication issue with Houe Keeping Staff and we were the victim.

Plussat: Bed very comfy.. the staff very polite and helpful. Room also very nice abience.

Miinukset: Bathtub a bit dirty from previous guest.. I guess not properly clean and we can still see the left over. Breakfast a bit predictable.. maybe since I have been staying for several times already.. so no new menu or certain rotation to surprise us

Plussat: The staff is so friendly, the breakfast spread is awesome and a mixture of international and traditional foods which were bery delicious. i lobe the terang bulan and jahe n rempah drink so much! warung bule food is also awesome, i believe they have a great chef. many thanks to Samuel from housekeeping department for taking care of our clothes for laundry.

Miinukset: the spa treatment too expensive. they was nothing much u can do inside the hotel except swimming. not a suitable place for children coz not so much activities for them unlike shangrila. the room a bit worn and they should plan to refurbish. the shower in the morning very slow to get hot. it took me 30 minutes to get hot water. the pool is not that clean maybe got function last nite.

Plussat: The room is cozy and the breakfast menu is great

Miinukset: No facility for kids

Plussat: Location

Miinukset: Nothing

Plussat: Nothing

Miinukset: Everything

Plussat: Comfortable, big bed; staff was helpful and friendly; Location was good, next to a big mall; breakfast was amazing

Plussat: I feel secured while staying The room & toilet are damn clean

Miinukset: To be honest i don't like the SOP of the hotel in asking for a deposit of 1milyar during check in

Plussat: Room size and bathroom

Miinukset: Smell all around the hotel due to construction near by

Plussat: - nice room, we got a free upgrade. Rooms are much more luxurious than it looks like on pictures :) - you can enter the mall from the south lobby. Really easy and safe. Mall is opened until 22.00 and has restaurant options and money exchange. - we stayed only for one night because we needed to catch a flight. - jacuzzi and pool on rooftop, amazing view! - botero inspired art, loved it.

Miinukset: - extreme airco in elevator, so cold!

Plussat: Staff, location, facility, clean, comfy

Miinukset: Everything was very nice. The only thing i didnt like, was the food from the room service. The quality could definitely be better.

Plussat: - Value for money: Price is extremely affordable for a beautiful 5 star hotel - Extremely clean room - Attentive and helpful staff - Given a free room upgrade which was a bonus - Bed was very comfortable

Miinukset: - Location in Surabaya is good, but in bad rush hour traffic took a long time to arrive from the airport. Plan accordingly.

Plussat: Egg was perfect

Miinukset: Window view limited

Plussat: Decoration, very warm staff make me feel like home,

Miinukset: For break fast should increase the quality of food, for food quality in break fast session i give rate fair enough.

Plussat: My room was smell like a cigarette, but they were very helpful to accommodate my request to remove the smell from my room and they did a good work.

Plussat: room is very comfortable and meet our expectation, breakfast at here has many optional from Indonesian food till the western choices, the staff really support and give us a pleasant time

Miinukset: the water color not quite right and the air conditioner in our room is centralized so we must choose one temperature for every room we living

Plussat: Spa facilities are good and the food also.

Miinukset: Wedding taking place right outside the elevator on the 2nd floor where our rooms were. Had to almost walk throught it. Rooms are not soundproof, we could hear all the noise from the pool.

Plussat: breakfast is great

Miinukset: the shower handle was broken

Plussat: My room is very clean and comfy. Staffs were helpful when I had several problems with the shower and internet.

Miinukset: Seems like the drain in our shower is a little bit blocked and some water spilled to the toilet area during shower.

Plussat: Every things are OK except the Wifi very weak amd some time not working during 3 days

Miinukset: Location, room, swimming pool

Miinukset: The hotel smelt of damp and cigarettes, the carpets were absolutely filthy. The first night the pool was closed for a wedding without warning. The breakfast was expensive and lacked very much of anything that wasn’t fried. More attention seems to be paid to weddings than to people staying in the hotel

Plussat: Quiet area, staff and food.

Miinukset: Housekeeping opened the door without permission.

Miinukset: cannot get two keycard for twin sharing room is under standard service

Plussat: Staff were nice and good service. room was clean and tidy.

Plussat: New, modern, location and parking

Plussat: I got upgrade to bigger room due to my requested room not available

Plussat: Hi-tech toilet

Plussat: Spacious room and very clean ,the staff very friendly and Super helpful. Definitely will come back again.

Plussat: Location and interior also the room size

Miinukset: Too much events its crowded

Miinukset: Shower Water not Good

Plussat: The room was clean, beds were comfortable and it had a beautiful bathroom. The pool was lovely and you forgot you were on a busy road. Breakfast was excellent!

Miinukset: We were travelling for leisure and it felt a little corporate, staff were very efficient but not always as friendly as at other hotels. Not very much in the surrounding area.

Plussat: Clean ....

Miinukset: Bath room ....

Plussat: We choose to upgrade our booking to Suite upon check in and it was a good idea . The Suite is lovely and comfortable, plus you get the possibility to join the Executive Lounge for evening cocktails or a quiet breakfast !

Miinukset: Nothing All good really

Plussat: Staff were very friendly and responsive... of course historically it is a must see and must do. Particularly loved the history tour by the duty manager

Miinukset: Eternal parties who used the function hall always made too much noise and impacted on paying guests. We had to make a number of calls to intercede in the noise.

Plussat: This is probably one of the loveliest hotels we have stayed in as a family. It was our early treat to ourselves but still compared to Australian hotel prices, very cheap for what you get. The rooms are large, with a sitting room and large bedroom and an enormous gold and marble bathroom. The building itself is old style colonial, lots of garden and sitting ares, just beautiful to be in. The breakfast alone was worth the stay. We didn't have long enough to try out the pool but we enjoyed watching a very large wedding party that was on in one of the gardens - all done by 10:30 so no noise issues. My youngest son and I lounged a morning away while the rest of the family had a quick explore in a different part of the town - was a wrench to leave. There is a large modern mall a block away as well so we ate there a couple of times. Staff were very helpful.

Plussat: the hotel i an amazing boutique hotel, very historical and fabulous location for taking photos,

Miinukset: i Did not like the fact i was woken up in the mornings at 6 am by the gardeners brushing uo leaves in the garden outside my room, even after telling the management that this was not acceptable it still carried on, also woken at 5.30 in the morn by guest leaving the hotel and talking laughing and giggling outside in the corridor. there is no management and no consideration of guests in this hotel. if you need good sleep then you are away on vacation or staying in a hotel give this hotel a big miss do not stay here.. the breakfast is also worth avoiding

Plussat: Luxury hotel just amazing! Every detail is preserved as a rich museum of the history of colionalism. The service is impeccable and the staff is extremely kind

Plussat: What a stay! It was PERFECT. The hotel’s building is just WAW. The room is spacious and extremely comfortable (I had never slept in such a comfy bed before and I loved the beautiful bathroom). It is so calm and peaceful, even though being in the hart of the city. Breakfast is amazingly delicious. The staff is so kind, always smiling and did everything for us to enjoy our stay. THANK YOU!

Miinukset: Absolutely nothing.

Plussat: Hotel very nice. Grounds really nice. Well taken care of and attractive Breakfast unexceptional

Miinukset: Hotel lacked atmosphere

Plussat: The room exceeded my expectations, had been renovated. All the amenities were perfect. The MAJ pub was fun with life music, tasty food and beer at a reasonable price!

Miinukset: Hard to remember anything I didn’t like.

Plussat: Heritage building is well kept, two grand pianos that guests are free to play, and the serenity of the place.

Miinukset: My booking didn’t include breakfast

Plussat: Good food, great service. Gorgeous and clean building.

Plussat: Fantastic hotel. Heritage building w/ stunning decor. It’s an older hotel with beautiful character. A short stroll to the largest mall w/ heaps of food options too. Breakfast was incredible and well worth it!

Miinukset: Nothing

Plussat: Staff respons quickly

Miinukset: Breakfast day to day similar..

Plussat: Business Centre facility is excellent

Plussat: 1. The room amenities 2. Good breakfast

Miinukset: 1. The check-in and check-out process is long. We need more people to manage the front desk to avoid customers waiting for a longer time.

Plussat: Almost everything.. good for a R & R short break to stay at this hotel. Very relaxing atmosphere

Miinukset: Nothing much around the hotel (shops, stores etc.). Would have been great to have a convienience store outlet within the hotel.

Plussat: Clean and complete

Plussat: The best in town. Gewoon een super hotel

Miinukset: alles was perfect

Plussat: Standard Shangri-La experience. Staff are very helpful and hotel is beautiful.

Miinukset: Location was not walkable to many things of interest.

Plussat: Staff were extremely friendly and helpful. Room was clean and comfortable. I had to do an early check out at 3am and the hotel had offered to pack my breakfast so I could take it with me.

Miinukset: Room wasn't ready even though it was check in time. The master switch at the side of the bed didn't control much of the lights.

Plussat: Pretty much everything. Such an amazing experience.

Miinukset: N/A

Plussat: I love first - Chef Niccola At portofino . He made us feel welcome with the fresh pasta and the delicious scallops. Pizza was great since I do not eat indo Malay food. Next heavenly — your Japanese Restaurant. I am flying back there

Miinukset: Met my Shangrila standards. All over Asia properties.

Plussat: I stayed on the 12th floor as the comforable room, according to the name of the room, the room is comfortable, the air conditioner is very cold ( I like it very much ), the bathroom is clean, the bed is comfortable, the staff is very friendly, the location of the hotel is strategic, meeting room at 17th floor is nice too, it's very pleasant staying here.

Miinukset: Nothing

Plussat: The staff attentiveness, their effort to provide extra mile services. The great location, the food.

Plussat: Nice room and spacious. Nice pool. Helpful staff.

Miinukset: It was Ramadan and they don't offer spa and massage service! We are tourists. I always leave others live their own beliefs but its not fair that we are on holiday in a TOURIST hotel and they don't do massages or sell alcohol because of Ramadan! its nonsense. So I couldn't order beer, no cocktails and no massages while we were on HOLIDAY! Apart from that we wanted to use the spa and jacuzzi...we had to use SEPARATE jacuzzis! For men only and for women only! Again we are in a tourist Hotel! if they have Muslim beliefs which I accept, they should have done one Jacuzzi for tourists which is mixed and one for men and for woman for their traditions. Simply a no no for me. out dated and a pity for such renowned hotels. Mind you...Ramadan is a whole month...so whole month without these services!

Plussat: The rooms was good. and the service staff was friendly.

Miinukset: NA

Plussat: clean rooms, friendly staff, good breakfast selection

Miinukset: Nothing really.....

Plussat: All the concept.. food, room, facilities, swimming pool, kids club, the services from all staff.. i love it..

Miinukset: Nothing

Plussat: The bed is beyond comfortable, the service offered by the staffs was excellent also all the staffs are surprisingly friendly and helpful. The breakfast selection and the WiFi connection are all exceptional. The location is superb.

Miinukset: The mini fridge is not cold enough and the trash bins don’t have any lid.

Plussat: location, comfort

Miinukset: jacuzzi not working, sauna break down swimming pool under maintenance

Plussat: Good Breakfast. Comfortable bed. The Loby smelled Nice.

Miinukset: There was a small cockroach on top of the table where they prepared eggs. The water pressure in the shower was very low. Sound proof between rooms is very poor. Can hear people coughing and their phones vibrating on table.

Plussat: Friendly reception.

Miinukset: There were hair left in my room.Not the best morning buffet. They didn't serve enough food during peak time. needed to wait food replacement for 30min. not efficient staff or poor management. I will not stay here.

Plussat: The location was great for our trip to Bromo. Breakfast was spectacular- worth trip alone.

Miinukset: Subaraya as a city? Not really. Traffic and more traffic.

Plussat: Central location , very good staf and personell. You feel like being home! Staff do their upmost to make your stay comfortable. After several day of stay staff even offer special for breakfast so we are not Bosman with the food. Very generous. We Will be back next Year!

Plussat: Staff n breakfast.

Miinukset: Nothing

Plussat: A lot of choice of food on breakfast, friendly staff

Miinukset: Too many ants in the room, stained bed sheet, smelly blanket. Need to extend the room for one more night and letting staff know about my concern, they changed bedsheet and blanket but still a lot of ants inside the room.

Plussat: I had to cancel a booking made for a colleague and Hotel Santika Premiere Gubeng Surabaya did it for free despite there being a cancellation fee policy. Thank you!

Miinukset: There were mosquitoes in the restaurant when I dined there at night.

Plussat: It's very nice place, staff are friendly and helpful. Breakfast is delicious, various.

Miinukset: Only one comment is the towel look dirty because of its old.

Miinukset: Closing the room door makes a very loud sound. You could not sleep well if the next door go in and out during your nap or sleep time.

Plussat: The hotel is just 5min drive from Gubeng train station. The room was quite large, comfy bed, wonderful view of the city from the 22nd floor. Wifi speed was fast enough for phone calls and the breakfast although not too varied, what i had to eat was good. The staff was helpful and nice.

Miinukset: A little refurbishment and modernization would be nice, maybe more options for breakfast.

Plussat: Breakfast menu, location

Miinukset: Swimming pool too small

Plussat: everythink just perfect

Miinukset: Basement parking is so narrow and stinky, just like sewer leakage.

Plussat: Welcoming and helpful staffs, great hospitality throughout the whole stay. Managed to help us arrange all the things that we needed. Thank you so much for the decent experience in Surabaya.

Miinukset: Dining area could be packed during weekends morning.

Plussat: The location & cleanliness

Miinukset: Towel & Bed pillow ahould upgrade

Plussat: the swimming pool area is good. staff are ok.

Miinukset: i was staying at the smoking room, the ventilation/exhaust fan was badly installed in the bedding area. should install inside the bedroom. the breakfast area is too crowded and not enough staff to serve/ clean.

Plussat: it is in the city centre

Miinukset: The EDC does not work The swimming pool open late

Plussat: The food was OK. There was very little fruit selection when I arrived for breakfast.

Miinukset: As above

Plussat: Opposite shopping malls, staff was friendly and helpful, hotel was clean, wifi was ok, good value

Plussat: Good location across the road from a large shopping mall with lots of dining options. The staff were very friendly and made us feel very welcome, especially Silvie in the restaurant. The room was comfortable and had a good view of the city.

Miinukset: The pool area didn't really have space around it to relax. It was also closed every afternoon and evening for private functions so hotel guests couldn't use it. The lifts are also very slow, especially during peak times like breakfast and dinner. Sometimes the wait was up to 15 minutes to get up to your room.

Plussat: You can expect a typical sincere Indonesian hospitality here. All staff are helpful and ready to assist you. Tipping is not obligatory but it won't hurt to spare some change for the room boy

Miinukset: The restaurant and the menu can be improved. During my stay the hotel's room occupancy was high and it was hard to find a spot to have a decent breakfast.

Plussat: Good

Miinukset: Yes

Plussat: Next to downtown with cozy environment. Various restaurants surrounding this hotel give you more choices of food

Plussat: We stayed here one night in the perfect room with bath tub in the room to relax and get a good night sleep before visting Bromo and Ijen. The bed was very comfy and the room one of the best we ever slept in. Very luxurious. Great idea before visiting the volcanos. Friendly staff also.

Miinukset: While the room was very 5 star, the room service, breakfast buffet and feel of the TS cafe (different less luxurious style) are not quite at the same level yet.

Plussat: The space and quality of the room was amazing (family suite) all the staff were very helpful breakfast buffet was great too.

Plussat: Everything ... classy and unique

Miinukset: Nothing yetapart from busy road access to hotel front.

Plussat: Good location to connect mall. Easy access.

Miinukset: A bit noicy from mall.

Plussat: The staffs and surabaya town square. Good foods

Miinukset: None

Plussat: Location next to the town square mall was great for food choices and watching movies

Miinukset: well, the town square mall is rather deserted.

Plussat: Breakfast nice setting inside the mall in USA diner style. Authenticly done. Good buffet till 10 am. Because they offer all day breakfast after 10 am you choose from the menu.

Miinukset: A bit of a backdraw was no pool and no extra beds. We solved it with a bench mattress and they were very helpful providing extra sheets

Plussat: The bath tub was really comfortable

Plussat: The pool is really big and gets plenty of sun. However, not enough chairs and nowhere to lay your stuff. The room was very spacious and had comfortable beds.

Miinukset: There is much that needs to be updated. The hot water in the bathroom barely worked because the shower hose had holes in it. Water would squirt everywhere. The hair dryer kept coming apart as well. Breakfast was bad. No western items other than bread and eggs. However, even the Indonesian items were not kept refilled. I went up several times to find no rice, no rawon, and no fruit.

Plussat: Very nice decor inside and outside garden. Just lovely total environment and must-stay hotel if you want experience the 80's luxury

Miinukset: The bed and linen need to be improved. Wish the cleaning of room be more meticulous.

Plussat: The setting.

Miinukset: The place needs some renovation. Please get rid of the mosquitoes.

Plussat: good location

Miinukset: old building and not maintained properly

Plussat: As a TripAdvisor hall of fame award-winning hotel manager and Bali, I am usually pretty picky when it comes to hotels. This time we were traveling across Java on his new freeway so tend to let my standards go down and more concerned about the cost for a family of four in quality. I was very happy to discover that my choice of this hotel was a good decision. For a fraction of what it would cost most places the world, we were able to secure a large two room Suite 4 my wife and I and a close by normal hotel room for my children. Our suite was close to the pool which is exactly what I requested in a quiet area of the hotel. The hotel rooms are older and as is normal with folder hotels a little tired but exceptionally good quality and appreciated the original hardwood floors. The pool is large but unfortunately, we were advised half an hour after we got there that there was a close pool for maintenance. It was my hotel I would've done it after 7 PM so the guests could enjoy the pool. One of the nice features was free bicycles available at the front entrance which my 11-year-old son and wife jumped on shortly after checking and I went for a nice ride. The location close to the freeway was perfect therefore avoiding Surabaya's often gridlocked traffic. A very unique feature was discovered the next morning as I was walking later on when I brought my sons out that they have live dear including one with us substantial horns who hang around the reception looking for free treats. One word of caution the block with his big horns can get a little aggressive when you give them a treat the likes. Be careful that he doesn't buck you in the head when he tilts his head forward. Not intentional by him but could be very dangerous for child. We thank the hotel on the staff especially the kitchen staff for a great buffet the next morning and will probably stay there again if we ever come this way again..

Miinukset: There was virtually nothing that we didn't like although the hotel is older is well-kept and a real classic

Plussat: The dinner at Pasar Rakyat was very good, it was good price and good taste. The breakfast was good too. But the staff need to be more quickly to fill up the empty plate so we didn't need to feel sad when we saw an empty plate. The staff was quick enough to clean the table so we could continue eating

Miinukset: It seems it's a luxury hotel on his way down. Lot of small things that didn't work. Like for example , the water for warm and cold didn't work well. The water become hot and we couldn't adjust the temperature. The air-conditioning in the living room didn't working, so it became hot in the living room. We could not lock the door. Even when the think was fixed it was not working perfectly. The hotel need some renovations for maintain the quality of the hotel.

Plussat: The bed was good and the restaurant was fine. The pool was the nicest thing about the hotel.

Miinukset: There was a hole in our ceiling and a leak, the (vrry old) control panel of the airco and electricity did not work properly. Socket of the water boiler did not work. One of the sockets fell apart and as a result there was a spark and electricity went down, luckily this was in the morning before checking out. The "gym" has a leakage and some of the machines don't work or have deficits. The airco in the gym does not work! Gym also closes early which is annoying. Our "great view" was a worn down piece of gras with plastic bags on it. Staff in the restaurant, though friendly, does not speak english and does not know the menu. This hotel might have been great, it needs work and is very overpriced and overrated.

Plussat: Very Nice pool and great breakfast

Miinukset: It is a bit old in the bathroom and the air-conditioning. Thermostat did not work...and the solution provided was to stop when cold. Poor english some people in Reception. We booked a taxi for the airport in advance without success. Nothing around the hotel. You can not walk

Plussat: (DINDA-OLY-HIBA) Very professional customer service staff helped me a lot in booking indoor tickets to Jakarta - I congratulate the hotel on these staff and tell them you have been the best in Surabaya

Miinukset: The hygienist should make sure to put the toilet water cycle of the toothbrush and soap

Plussat: Very comfortable and easy hotel resort with friendly staff... Every morning good breakfast.. Great swimming pool and fitness room .. Recommended when You need quietness....

Miinukset: Little far away from the city centre...

Plussat: Well maintained hotel and super friendly staff!

Plussat: Clean & Cosy room Friendly staff

Miinukset: Swimming pool is too cold No alcohol served.

Plussat: It was super luxurious.

Miinukset: The pool was way too cold for me to swim.

Plussat: Friendly staff and hotel smelled amazing!

Miinukset: Pillows too high

Plussat: Nice, clean hotel with a nice pool. Worth the price.

Plussat: Nice location, the staff at front desk is very friendly, room is big and clean but the chair cushion wore off.

Miinukset: We arrived at property around 6pm, only 1 staff at front desk for checking in and it take a while for us to get our room key. Should have more staff during this hours.

Plussat: Menu sarapan berfariasi dan banyak pilihan. The location of the hotel is very easy to reach by public transportation and easily reaches important icons in Surabaya.

Miinukset: - I didn't use a towel in the bathroom because it smelled musty, barren, and not soft. - The restaurant seems uncomfortable in crowded visitor situations, possibly because of the chaotic setting of the room (between the food display space and dining room).

Plussat: The breakfast is excellent. The food is also delicious.

Miinukset: The floors are too many. I takes time to go down.

Plussat: room is spacious and comfy, good selection of breakfast menu,

Miinukset: toiletries looks like a repackage item

Plussat: Too clean and modern

Miinukset: No

Plussat: Very strategic place

Miinukset: None

Plussat: Good location

Miinukset: Parking area to small

Plussat: Nice food and beverage

Miinukset: Parking area for car its too small..

Plussat: Good atention. Room are clean.

Miinukset: Uncomfortable smell in parking area

Plussat: Strategic location, near our office

Miinukset: There is none

Plussat: the bathroom floor is too slippery to endanger guests

Miinukset: Barhroom AC

Plussat: Breakfast is good but not serve in good The location is ok due to near of my work location as well

Miinukset: There is no bell boy in the hotel when arrive and check out while the lobby is high and shall be use staircase to lobby, need special assistance for new comer especially for senior person.

Plussat: Great...if u came by car, may be it to dificult to parkirng.

Plussat: we were very excited for the food and beverage at the restaurant during breakfast

Miinukset: the room is very small

Plussat: Strategic location, clean, good hotel.

Miinukset: Nothing