Casablanca hotellia

Plussat: good hotel with very well located rooms spacious and clean very nice staff and friendly special thanks Mr Abdel Ghani and Asmaa for the good hospitality

Miinukset: walls and carpets in the corridors

Plussat: Location was close enough

Miinukset: Ac did not work. Could not sleep all night. Hot and mosquitoes all over the place when I tried to open the windows. The staff took forever to even acknowledge and never fixed it. They would not offer me another room that wasn't filled with mosquitos.

Plussat: Localisation , Room view ,clean , special thanks to Mrs Meryam and all staff

Miinukset: ALL GOOD

Plussat: Mainly the good customer service! Hicham is the best agent as well as a trainee girl. The housekeepers are good too.

Miinukset: Meals mainly breakfast! Poor quality!

Plussat: Aamupala oli monipuolinen mutta kallis

Miinukset: Sänky oli aika kova Pussilakana oli rikki Lattia oli likainen ensimmäinen päivä

Plussat: The room was very clean and a great size! Shower was hot and relaxing! Miriam was friendly and very helpful.

Plussat: Amazing staff!

Plussat: Shoutout to the housekeeping staff especially Mrs Miriam and front desk office .

Plussat: Nice looby, excellent price

Miinukset: The wifi doesn't reach very well the rooms

Plussat: Not much to like about this place. The kitchen staff were pleasant.

Miinukset: Pretty much everything was not a very good standard.

Plussat: Beautiful decorations and great location

Miinukset: Check in was delayed

Plussat: This hotel was completely clean and beautiful. They have a great price and are an ideal location of the city. The staff was so polite and helpful, especially Fatiha (housekeeping service lady) and Yassine. The food was great and servers were wonderful. Excellent hotel!

Plussat: Good hotel, good facilities, room is comfortable as usual in four seasons

Miinukset: Food is very average, and no alcoholic drinks to compensate this. So in our way back we chose another hotel to stay, because for us food is not less important than nice bed and pillows...

Plussat: Staff very helpful and friendly Very good service and food was superb

Plussat: Location, service, food, clean

Miinukset: Not a Moroccan style

Plussat: Staff very helped and hotel was top standard Spa was very good

Miinukset: The hotel has no licence to sell alcohol this is a bid down side for such a hotel like the Four seasons I would think a lot of international visitors would be unhappy about this and the hotel does not inform you about this when you book

Plussat: Beach.. bed.. staff..

Miinukset: No advice that Aircon is switched to balcony door latch... Surprised no alcohol and booking advice does not promote this...

Plussat: No complaints, perfect room & perfect staff

Miinukset: all is good

Plussat: Location, staff and comfort

Miinukset: Nill

Plussat: The rooms are spacious, clean and perfect

Miinukset: I liked almost everything.

Miinukset: The bad stuff for the night manger,has one night we want take 3 boxes to the hotel in my room ,someone told me no ,u didn’t take any boxes inside,within your room n that moment has two person check my boxes what’s things inside , n fighting with me,shorting with me , I don’t know y , it’s 5stars hotel , what is your stuff ? I think if u want to living here u first time should be sure without the any police for yourself

Plussat: The room is very big and the the view front to Hassan II mosque The room was comfortable and the toilet is very big I liked Very clean My score is 8.9

Miinukset: The underground parking out of service i was very sad The customer services aren’t disrespect-able due to i had ordered breakfast to my room but he said we don’t had delivery requested to rooms. Then i call to Reception and said we can delivery to room. My opinion i need to learn all staff how to respect your customers.

Plussat: The room is large clean bed is comfortable and large housekeeping service is super

Miinukset: Nothing

Plussat: The bed is so comfortable, the room is so spacious and very clean, its not my first time staying here, i will be back for sure !

Plussat: Cleaning

Miinukset: Unprofessional staff

Plussat: The building is new

Miinukset: Service was very poor.. staff untrained.. room was not prepped.. no clothes hangers in the closet, no face towels, no bottle of water, no coffee tea complementary and the room didn't have any information regarding the hotel and the facilities in it there was no menue for the room service. And I raised the issue twice with the reception staff and got nothing.. everytime I came down there were bunch of them chatting loud with each other unprofessionaly... difinatly 2 star service 3 star overall bcs of the building

Plussat: The only one bonus for this hotel - it is near the beach. And breakfast was quite good.

Miinukset: Old and dirty hotel with some cockroaches in rooms. Bath is in realy bad condition - all around dirt. In rooms - curtains haven`t seen water and washing powder for a long time. There are small carpets near bed and they haven`t seen vacuum cleaner at all. All the buildings in territory are peeled, but in general territory is in better condition in comparison with rooms. In reception is extremely expensive bar - bottle of Prosecco 80 EUR... Don`t recomend this hotel.

Plussat: The sea view

Miinukset: The AC was so noisy and the room was old

Plussat: that hotel located near to ocean

Plussat: Good location

Plussat: The view

Miinukset: The cleaning stuff they didnt do their work

Plussat: The room was clean and there was secure parking.

Miinukset: We requested a single bed and the gave us two twins. For being a very friendly country as a whole, the checker hardly said a word to me. I think they were rude and we received a crappy room on the first floor because we bought through a discount site. It was impossible to get to the beach from the hotel, and the staff just pointed...we know the direction of the beach. None of the work out machines were functioning, wifi in the room did not work (you had to be in the lobby), and the atm machine was turned on.

Plussat: Ystävällisyys, ja hyvä sijainti

Miinukset: İnternet yhteys ei toimi huoneissa, puuttuu lasi huoneessa, tossut.

Plussat: The Hotel is a old resort with the rooms placed around a cared garden with a swimming pool, next to the ocean. The room was very spacious with a really big bed, air conditioning and all you need. The breakfast was very tasty and rich and the view amazing.

Miinukset: As the place was an old hotel, the room had the marks of time, but clean. Also, because was very close to the street and a club, at night you could hear the music and the cars. Another thing was the distance from the city and the absence of a good public transportation, but we were aware of this, because we wanted to have the ocean close.

Miinukset: Puhelin laturin anastatin huoneista, laitetiin tilalle huononpa

Plussat: Thank you for the service especially Samia, very helpful girl

Miinukset: Very good!

Plussat: Bed was comfortable.

Miinukset: Hotel not at all as represented on pictures. Breakfast food wasn't fresh. Safe bet is yogurt! We ate a lot of it:-) Very disappointing.

Plussat: Nice location for this hotel near Casa Port train station. The concierge service is a nice thing to have here and they were great at getting taxis and cars, which was so helpful! This is a nice western-style hotel and the beds are comfy and the showers are lovely.

Miinukset: My first night there was loud as there must have been a part at the 16th floor bar/restaurant. But generally, was a nice stay! Thank you!

Plussat: room were comfy

Miinukset: on the first night i could not sleep because of the running water in the bathroom and a broken side lamp. next morning i went to reception and they promised to change the room later in the afternoon. when i came back they denied my request and i had to sleep again in the same room with same issues beside a very loud night club downstairs. i booked for 5 nights but i had to check out the third day.

Miinukset: Some of the staff are very rude

Plussat: The staff at the Hotel was incredible. They were always helpful and polite and handled our every need. I had an accident while there and severely sprained my ankle. The staff arranged for a Dr to come to my Hotel room and the entire staff took care of me. Even the Manager called my room the next day to check on me. It was incredible to be so well treated. I couldn't have been more pleased with my stay. A heartfelt "Thank You" to the entire staff.

Plussat: The room was ok

Miinukset: Location was terrible. Like stuck between a motorway junction. Breakfast was a cooling buffet.

Plussat: Bedsheets and towels were clean, but overall impression of hotel is that its very old and not well maintained for the price.

Miinukset: Several times cleaning ladies entered the room without even waiting to hear for a Come in or Wait from guest (myself). Knocking on guests doors at 8am for a "routine check" is not acceptable. The fact that staff has a card/key to open rooms' doors doesn't mean they can enter rooms at anytime, without even waiting for an answer from guest.

Plussat: Rooftop with swimming pool, view and music.

Miinukset: Gym is small and old.

Plussat: We have upgraded for premium room . So lovely staff .Good location. Nice room and spacious.

Plussat: Great location. Amazing staff and very helpful and kind. they guided us whenever we needed something.

Miinukset: AC wasn't working for the entire stay! Cannot keep the window open with the noise outside. Complained twice without a solution.

Plussat: Friendly staff and central location

Miinukset: Leaking shower. Water leaks through shower walls on to bathroom floor of 1107.

Miinukset: The prices for foid and beverages wasnt worth it highly priced

Plussat: Staff were all helpfull, they gave me all informations about city and they were very kind

Miinukset: Breakfast soo poor, really needed to be design.

Plussat: location and staff

Miinukset: NA

Plussat: Nice upgraded suite

Miinukset: The concierge teams steers you to their drivers for taxis who are charging over 300% of the going rate They charged us for things we never had, like drinking at the bar (we don't drink alcohol so it's impossible) They informed us that breakfast was included and then charged us for it and said oh, it wasn't included at the end

Miinukset: Limited choice, long waiting for tea, no egg station and limited jam supply. Butter only available on request and could take long to have a waiter responding.

Plussat: all good

Miinukset: my bathroom got flooded as drain system was not good I guess

Plussat: Great room with a view over the Old Medina. Very high quality cotton sheets, nice! Breakfast excellent. well situated, a 5 minute walk to Mohammed V Square.

Miinukset: Sadly the pool was very cold. It was meant to be being fixed but that didn't happen during our stay.

Plussat: Good breakfast

Miinukset: To be a Sofitel Hotel, we were very surprised by the lack of cleanliness of the rooms but especially of the spa. Would not recommend.

Plussat: Beautiful hotel, excellent service, friendly staff, and delicious morning breakfast. Laila in the front office was very helpful in getting me connected to the internet, which I temporarily had problems with. Overall, a great stay.

Plussat: I didn't like anything.

Miinukset: We didnt get the room we booked. There was no explanation. The reception was extremely slow. The rooms especaially bathrooms are extremely old.

Plussat: Staff were very good. Breakfast also good. Good coffee too. Also good internet availability.

Miinukset: Hotel is dated. Shower difficult to access over very high bath. Room lacked modern charging areas for gadgets. Carpets and general presentation of room is very dated.

Plussat: Everything was great

Plussat: Stuff good

Miinukset: Hotel is old and needs facelifting

Plussat: Four resturants to choose from which were good. Staff was friendly and overall helpful. Was good that the room had an iron and ironing board

Miinukset: Pretty depressing location. Rooms were comfortable but a bit dated. Price was very high for the value.

Plussat: Cafeteria only.

Miinukset: This is not Sheraton as brand but it was poor and old . The dinner it was triple price another hotel that was silly for nonsense. The cup of tea is plastic at room that very poor service in supposed to 5 stars ?? I doubt this is not 5 stars .

Plussat: Central location

Miinukset: Very old hotel and need modernisation in room and bathroom. Room service is not upto the standard of Sheraton

Plussat: Clean modern apartment that is very comfortable . It's super close to the Hassan mosque.

Miinukset: Just minor things around the apartment . The finishing touches are crude . Some curtains are falling off. The floor is not very clean . The major issue is bathroom but I understand it is how construction is done here. The toilet almost fell apart when I sat on it

Plussat: Love our stay at the hotel which is a short walk away from the Hassan II Mosque. Everything was clean and comfortable. Great value for money! The staff was extremely helpful and friendly, especially Rajaa ;)

Plussat: The rooms were very nice and the staff was super helpful. We stayed on the night of our arrival to Morocco and our last night. It's location next the big mosque is perfect.

Miinukset: My only complaint is that you have to remove the room key from the power to the room when you get back which turns off the AC, so the rooms are very hot when you return.

Plussat: The staff here were so wonderful! It was a stressful time (as Morocco closed airspace for Covid-19) and we were unsure how long we would be there until we could get home. The staff were understanding and kind and made sure we were taken care of. From us arriving, when they offered us mint tea and little treats as we waited for the room, until we left, when they arranged a driver to Marrakech for a much cheaper price than quoted online or from others, they took care of us! Plus the location right near the ocean was lovely! Thank you!

Plussat: Amazing staff. The girl at the reception helped us with everything we needed, even printing some embassy documents for us. The hotel is located less than 5 minutes walking from the superb Hassan II Mosque. Room was good, clean and tidy, and the restaurant offers decent breakfast and a la carte options

Miinukset: No items for cooking (pans, bowls, etc), only regular glasses and cutlery.

Plussat: The hotel is perfectly located to visit the Hassan II mosque. My room had an excellent view of the mosque! The hotel is very clean, staff was very helpful and the receptionists speak different languages. The room and the bathroom were big and the toiletries very complete. Wifi also was perfect.

Miinukset: There is really nothing to complain about. If I have to, I would just say that the hotel does not have a lot of charme, since it is a very modern structure with modern furniture and style. Not recommended if you are looking for a traditional place.

Plussat: Good location. Free parking. 5min walk to the mosque. Staff was very friendly and gave us a free gift on 38 woman’s day. So lovely.

Miinukset: Nothing

Plussat: Great location next to the Hassan II Mosque and ocean boardwalk park. The staff was also helpful and friendly.

Plussat: The staff was so kind and very patient with all the different languages being spoken by guests. I speak English and a slight bit of Arabic a lot of times it can tricky to understand what’s being said. It was so comforting having locals being able to know exactly what I was saying. The staff was very accommodating to my needs and even held my bags after my checkout. I also had to return the day I checked out due to train transportation being down. The staff welcomed me back and were still so kind! The hotel is well kept, smells nice, and the cleaning ladies are so sweet! The hotel is in a good location being next to the mosque.

Miinukset: There isn’t a hot tub or pool but the Melliber is a Boutique hotel and I have never seen one with. I’ve stayed in plenty of hotels in the U.S. over the past 3 years. This hotel is in my top chart for places I’ve stayed. I can’t honestly think of anything I was disappointed with.

Plussat: Great value for money and lovley staff

Plussat: The location .clean

Miinukset: Break fast not good at all and the staff are many but no one ask you what you need . For ordering a coffee or a beer you need to go to the bar and say please.

Plussat: Although hotel is tired staff were great and as good value for money. Thank you for having us stay

Plussat: The room was clean. Staffs were friendly.

Miinukset: The buffet breakfast was very limited. Very simple for a 4 star hotel. They need to increase varieties of dishes. The air-conditioning was not working well.

Plussat: Cleaning service was good and and did what we requested

Miinukset: Airco was off or broke, the bed pillows big and hard like seat pillows, there was construction in the morning next door.. we didn't get moved. Water smells horrible and so the coffee and tea at brackfast too

Plussat: the rooftop rooms with their incredible views of Casablanca

Plussat: Location was ok

Miinukset: Pictures do not match reality. Overpriced and really poorly maintained This place was a hype in 1980s... nothing has changed since then

Plussat: Accommodatie is accessible

Miinukset: Geen

Plussat: Location is good

Miinukset: Rooms are old, bathroom when you take a shower is like a pool :) all waters comes out

Plussat: Very old hotel. Need to updated

Miinukset: Location

Plussat: Honestly, i cannot not think of anything

Miinukset: Honestly, where to start. This is not a 4 dyar hotel,the pictures ar every deceiving. We had 3 rooms, all showers were broken? 1 room had several flies, not clean sheets, generally the whole hotel did not feel clean. The staff were very rude, the bartender was beyond useless and lazy. This is not a cheap place. Maybe once it was good or some people have lower standards. But for this price as a 4 star, all this was unacceptable. Taps were loose, the staff did nothing to address the complaints. Nor even move rooms. They came in with fly spray and stank the place up. Go elsewhere

Plussat: No more such hotels

Miinukset: The Imperial Hotel is not a 4 * Hotel must be 2 or 3. Never again I will book in there. Food very expensive. Buffet for MDH 190.00 No sleepers in the rooms. No aminities such coffee or water. ( only the first day)

Plussat: Hyvä sijainti. Kävelymatka keskustaan. Ratikka lähellä. Lähellä kioski tai pikkukauppa, josta sai vettä, lehtiä ym. Kävelymatkan päässä iso supermarket Marjane. Mukava, iso sänky. Lämmin, iso huone. Oli lämmintä vettä. Ei onneksi mattoa lattialla. Portierit olivat ystävällisiä, sekä pari nuorta vastaanottoapulaista ilta/yöaikaan

Miinukset: Useita väärinkäsityksiä ilmeisesti. Hotellissa remontti meneillään, meteli alkoi 8 maissa aamulla. Huoneiden ovet todella raskaat, ehkäpä Entisen Shellin pääkonttorin peruja. Kuului kova meteli, kun ovi suljettiin. Huoneeseen ei saanut tulla naispuolinen ystävä päivälläkään käymään. Huonesiivooja tuli koputtelemaan ovea klo 8.30 aamulla. Ns bide vuoti vettä lattialle. Kylpyhuoneen lattia todella liukas. Olin neljä yötä, kerran olin saanut lattiapyyheen. Aamiaiseen voisi kiinnittää huomiota enemmän.

Plussat: The only advantage really is that it is close to a tram station

Miinukset: Rooms were in a bad shape, bathtubs and walls were dirty Breakfast was bad Staff is not professional nor kind It’s not a 4 star hotel as it pretends to be !

Plussat: Very comfortable beds. Massive room size. Nice staff.

Miinukset: Dinner at the hotel was very expensive for just a small buffet with poor choice

Plussat: - Parking availability - Hospitable and welcoming staff - Comfortable and clean accommodation, cleaned daily - Not to close but not too far from the city centre either (walking distance)

Miinukset: - City tax of 20 MAD per night. Not a big issue but would have been useful if this was made clear at time of booking - Would be good to have fresh fruit available for breakfast - View from room wasn't great

Plussat: Staff was very friendly and very helpful. Advised on the car accident we had. Room was spacious and the location is central.

Miinukset: Parking was free but limited though staff helped with ushering. Hotel was slightly old but clean and economical. Food ran out at the restaurant.

Plussat: The location is unbeatable! The staff was friendly.

Miinukset: The pool was under renovation but no notice was given. The pool was one of the reasons we chose the property.

Plussat: Stayed for one night before an early trip to the airport. Bed was big and comfortable, staff were helpful in ordering us a taxi to the airport very early in the morning and making sure that price was agreed in advance so we weren't overcharged.

Miinukset: Glass door to the loo/shower--can see everything from the room. Can be challenging if travelling with children or a friend. Strong smell of cigarette smoke in the lobby/weird smell from the carpet in the room.

Plussat: Wonderful staff and very comfortable. They took very good care of us And all our needs.

Miinukset: Would love there to be a privacy screen on the glAss door entry into the bathroom?

Plussat: we didn't have the breakfast. The location was good, except I didn't feel safe walking around by myself.

Miinukset: people are allowed to smoke anywhere in the hotel.