Casablanca hotellia

Plussat: What a refreshing hotel to stay in after two weeks of travel throughout Morocco. I was so impressed with the staff, the cleanliness and the WiFi in the room was the icing on the cake! Thank you Down Town Hôtel for a wonderful stay.

Plussat: Great suites, modern and clean.

Miinukset: Was no way to get late checkout, even against payment, but they were not fully booked.

Plussat: This is one of the best place we had experienced in Morocco. As a landscape architect, warmly welcoming and decorative atrium is the most attractive point to us. And we really appreciate nice tasted tea and lovely handmade cookies .which are really amazing and unforgettable. The last but not least we must thank the host for her hospitality.

Plussat: Beautiful hotel, with an incredible room, definitely exceeded my expectations. The staff was always so kind and helpful. Loved all the little extras, very comfortable. Would definitely stay again.

Miinukset: Nothing

Plussat: Location good

Plussat: Very modern and clean

Miinukset: no complaints

Plussat: It was one night and I regret that I did not stay longer.

Miinukset: Nothing

Plussat: Nice upgraded suite

Miinukset: The concierge teams steers you to their drivers for taxis who are charging over 300% of the going rate They charged us for things we never had, like drinking at the bar (we don't drink alcohol so it's impossible) They informed us that breakfast was included and then charged us for it and said oh, it wasn't included at the end

Plussat: The interior is awesome. The bed was too good. The staff were very courteous and pleasing.The gym and pool is well maintained. I would recommend this property for a comfortable and memorable stay.

Miinukset: There were not much varieties in the breakfast buffet. Even in the fresh juices there was no choice except the orange. Also I could notice some flies in the dining hall.

Plussat: The staff was wonderful, they attempted to change our rooms to a room that didn’t smell like mold but I think the property on the whole has a problem. The smell was everywhere from the rooms to the spa. But they were gracious and kind. Hichman was our concierge and he was so wonderful and wanted to make sure we were happy. They even gave us complimentary massages but nothing could fix the smell. They also arranged a car service to the airport and he was excellent which was 70 euros. The restaurant food was very good. The boutique was also very nice and reasonably priced. I think the restaurant manager’s name was Kenza—she was also lovely.

Miinukset: The property has a mold problem. We moved through three different rooms and they all smelled of mold. Even the last room, which was a grand suite ended up smelling like mold as we were in it longer. It was so strong that the linens and everything smelled. When we tried to turn on the heat it only made it worse. The bathrooms are black tile which showed all the funk and scum. The first room has visible finger prints on the walls, soap scum on the counters, pitted soap trays and the fixtures on the Wall were crooked and stains on the furniture—the photos don’t do a great job of communicating it. I’m not sure even the best maid could have cleaned it to make it look good. There was a general residue that was kind of gross. We didn’t want to keep bothering the staff and we knew we were only there for one night so we just roughed our way through it. The restaurant food was great. We had just come from Marrakech and it was on par with the food we had had there. Unfortunately, we didn’t realize the lounge had smoking so we ended up moving our table. That may be typical for Casablanca. The location was also extremely loud. Given that we were trying to deal with the mold we had the windows open and could not sleep with the noise. Not the hotel’s fault but still. There was a jack hammer and dog barking all through the night. This feels like a hotel that needs to be seriously overhauled and they need to look at their ventilation system. I would have expected more from a Sofitel. If I could have demanded my money back I would given that we paid 250.00. Plus taxes. It is the classic notion of ‘all that glitters is not gold.’

Plussat: Amazing breakfast best in Morocco

Plussat: breakfast is great! nice view of the sea and old city. professional and pleasant service.

Miinukset: /

Plussat: Outstanding facilities and staff as expected. Perfect location and with excellent view of Hassan II Mosque from room.

Miinukset: Not a thing.

Plussat: The property was really nice all around with excellent staff. All were very polite and very helpful. The beds were comfortable. The rooftop was nice and food was great too.

Miinukset: The property was abnormally expensive. They were by far the highest prices I paid in all 2 weeks in Morocco. It was Manhattan prices. So that was really disappointing.

Plussat: Very nice premises. Large rooms with excellent comfort / equipment. The sea view is superb . A very good breakfast Very good diner at Blue Restaurant: fish specifically

Miinukset: Most probably the hotel is struggling getting its Alcohol license. Probably the only Top international hotel not having ii: in Casablanca. A pity not to be able to enjoy a Moroccan glass of wine with such great food.

Plussat: The location is great and the neighbourhood is the most magical place is casa. The staff were very friendly and helpful no matter what we needed.

Plussat: Clean hotel with a nice view to the ocean , we had a quick check in , the staff are so nice and friendly. The breakfast room has a view on the ocean it was adorable , the food was good but not matching the value of money. The location of the hotel is also good but the only thing we did not like is the very far distance from the airport which took about an hour drive.

Miinukset: The far distance from the airport

Plussat: everithing

Miinukset: nothing

Plussat: Clean and location

Plussat: Excellent spacious room and service

Miinukset: Poor breakfast. Not value for money

Plussat: The team here is wonderful and the decor is gorgeous. Very boutique, luxury feeling in an otherwise gloomy concrete jungle (Casablanca in general). They went above and beyond to assist us during our stay and added some wonderful touches with macarons in the room each evening. The bed was also extremely comfortable.

Miinukset: Strange location. Massage was only okay. Hard to find initially.

Plussat: Loved this unique and classic property. A great oasis in Casablanca. Close to the new town and medina.

Plussat: Very nice decorated Atmosphere of Casablanca from 100 years ago

Miinukset: Steps from bath tub is very dangerous, should be some carpet on it

Plussat: Tasteful ambience, close to the square but far from the noise of it all. Great value for a classy experience.

Miinukset: Nothing

Plussat: Very nice restaurant on the top floor, food was very good. The bathroom was huge. The art deco decor was nice. The fresh flowers and welcome tea and cookies were a nice touch.

Miinukset: The bed felt a bit small (used to a King). The lighting in the room could be better

Plussat: Large room with a really nice ocean view and of the mosque. Breakfast had a wide selection of options. They gave us a fruit plate in our room which was really nice.

Plussat: The location is good. It’s right next to the famous Hassan mosque. Staff is very helpful and good.

Miinukset: Bathroom was very small and shabby looking. Aircon wasn’t working. Breakfast was below average. Overall the property looks quite old and dated. Definitely needs renovation.

Plussat: Close from Corniche and Mosques Staff are good very nice and helpful

Miinukset: Their is no good view

Plussat: The rooms were very nice and the staff was super helpful. We stayed on the night of our arrival to Morocco and our last night. It's location next the big mosque is perfect.

Miinukset: My only complaint is that you have to remove the room key from the power to the room when you get back which turns off the AC, so the rooms are very hot when you return.

Plussat: An amazing, comfortable and stylish apartment. Nothing to complain about. I’d recommend to stay there if the location suits you

Miinukset: Although it’s located just near the Mosque, it’s 30 min walk/10 min by taxi away from the centre and the railway station. Forget about public transport. The way to the apartment from the centre is kind of shady.

Plussat: Very good location, 2 min from mosque. For us was perfect because we were in Casablanca only to see the mosque. Good breakfast and clean room.

Miinukset: The only problem for me was the water bottle from room...was the only brand of bottled water that made me feel bad.

Plussat: Special thanks to all staff, esp to Jihad she requested me to write an feedback, so this is the first time for an hotel. All were adequate, next time I will stay there if I need to go Casa again

Plussat: Location and staff

Miinukset: The elevator takes too long

Plussat: We had a great view on the mosque and the staff at the reception were really friendly

Plussat: The staff was so kind and very patient with all the different languages being spoken by guests. I speak English and a slight bit of Arabic a lot of times it can tricky to understand what’s being said. It was so comforting having locals being able to know exactly what I was saying. The staff was very accommodating to my needs and even held my bags after my checkout. I also had to return the day I checked out due to train transportation being down. The staff welcomed me back and were still so kind! The hotel is well kept, smells nice, and the cleaning ladies are so sweet! The hotel is in a good location being next to the mosque.

Miinukset: There isn’t a hot tub or pool but the Melliber is a Boutique hotel and I have never seen one with. I’ve stayed in plenty of hotels in the U.S. over the past 3 years. This hotel is in my top chart for places I’ve stayed. I can’t honestly think of anything I was disappointed with.

Plussat: 1. Staff 2. Location 3. Pillows 4. Got room upgrade

Miinukset: 1. Lights didn't work last day 2. No spa 3. Walkways smell bad 4. 5star no osn!! 5. Food option limited

Plussat: clean and comfort room, perfect location in the center of the city and near the old city, staff were friendly. I enjoined the experience and I will stay in the same hotel every time I visit this beautiful city.

Miinukset: The GYM needs to be expanded and more machines needs to be provided.

Plussat: At 8 th floor the manager was very friendly.

Miinukset: There was no sunbeds at the pool

Plussat: Location is good despite road work just infrint if the hotel still the actual hotel site is not affected

Miinukset: They charged me twice Firstly I thought that this is due to the guarantee payment that should be locked on checking in but asking my bank they told me that i was charged twice I've sent an email to the customer services but i git no reply

Miinukset: When we check in.because of the workers mistake .the hotel overcharged my credit card about 1361 and promised to return it within 20 days after leaving the hotel? I also copied the credit card information to the hotel when we check out , but 30days late. I have not received the refund yet. I wrote letters to the hotel. no one answered.

Plussat: Quiet

Miinukset: Nothing

Plussat: Location

Miinukset: Outdated

Plussat: The property was good and staff are helpful, bed are on single size bed which I found too small compared to other Countries I paid the same amount.

Plussat: Location,staffs and clean

Miinukset: Facilities,eg. sport facility(Jim)

Plussat: Excellent location and very friendly staff. We stayed for one night only.

Miinukset: There is nothing I can say I didn't like but the furniture could do with a bit of a touch up.

Plussat: The size of the room

Plussat: The staff were lovely and helpful. Very friendly and good with our child.

Miinukset: The bed linen wasn’t clean which really bothered me. The bed for our child wasn’t in the room as requested when we arrived after a long flight which wasn’t great. They did however sort it out pretty quickly.

Plussat: Beautiful and clean, wonderful man who works at the front, the exterior was prestige and it smells amazing inside!

Miinukset: a few utilities needed updating such as the faucet and bathroom door

Plussat: The hotel use beautiful, bed was comfy

Miinukset: The bathroom of fes room floods from the water pipe in leaking watch needs to be fixed and libation is 15/20m away from city centre. Also they didn't clean the room, they said we had to tell them to clean the room. They did sort the bed out and provide towels after I asked them to

Plussat: Very private, personal and romantic atmosphere. Beautiful furniture and interior designs..

Miinukset: Wifi was weak

Plussat: Highly recommended!

Plussat: The staff was so helpful, they helped with everything we needed for getting around Casablanca and then to and from the property. A beautiful balcony and view in a quiet neighborhood that gives you a feel of the residential areas. It's about a half hour (100 MAD) ride to the city center.

Plussat: Staff are friendly and helpful great location big rooms and clean comfortable beds free parking

Plussat: Salahaldiyn thank you for everything

Plussat: the bed was famtastic

Plussat: Fabulous room, great hotel overall

Miinukset: Breakfast was too expensive

Plussat: Big rooms and comfortable

Miinukset: The location

Plussat: Comfortable room

Miinukset: When I checked in I paid all amount after that they gave me less amount of invoice. I complained and they returned me exact amount but I waited almost an hour. It is very bad service from staff.

Plussat: Quality hotel with annoying features like lights in room coming on automatically with any movement in room and taking a lengthy time to turn off when going to toilet in middle of night.

Miinukset: good quality hotel but industrial location and too far away from central area to be able to go out for a walk.

Plussat: The building is new

Miinukset: Service was very poor.. staff untrained.. room was not prepped.. no clothes hangers in the closet, no face towels, no bottle of water, no coffee tea complementary and the room didn't have any information regarding the hotel and the facilities in it there was no menue for the room service. And I raised the issue twice with the reception staff and got nothing.. everytime I came down there were bunch of them chatting loud with each other unprofessionaly... difinatly 2 star service 3 star overall bcs of the building

Plussat: Comfortable hotel with nice staff. The room was spacious and the bathroom was good. WiFi worked in the room.

Miinukset: The breakfast is not good value for money, not worth the price; there is little choice and the coffee is not good. The location is probably better suited for business travelers than for sightseeing; with all the traffic in the city, it takes too long to get to the coast.

Plussat: Staff were very helpful and friendly enough. Pool is long but narrow. Food is OK. Good range of choice for Breakfast.

Miinukset: Location OK for local business visits, but you will want to take Taxis or drive to other locations.

Plussat: Location and staff

Miinukset: The bed too soft and the worst were the towels! I have never seen so bad quality towels, management should really change them

Plussat: The room and the lobby were beautiful and clean. The breakfast offered a huge variety and was excellent.

Miinukset: They listed offering a shuttle service to the airport, but failed to mention that it was for a steep cost. I was incredibly disappointed to only find that out upon arrival. Furthermore, I couldn't manage to sleep at all the night that I was there because it was so hot. When I finally called to notify the front desk that I suspected my AC wasn't working and I couldn't sleep because I was so hot in the middle of the night, they told me that the AC wasn't going to work because they shut off the AC for the year. They provided no alternative solutions or even offered an apology. So instead of staying close to the airport in effort to get some additional sleep, I ended up having a totally sleepless night and paying through the nose to get to the airport the next day.

Plussat: Cleanliness, room service

Miinukset: Room service/language barrier Information for guests were unclear

Miinukset: 1) Room too hot, air conditioned did not work properly. 2) Dinner very expensive compare to the quality (buffet) et also compare to the restaurants in Casablanca. 3) very slow check out causing long line of attendees

Plussat: I liked the breakfast and the security team was very friendly

Miinukset: The roof top pool was icy cold so we could not use it. I asked at the reception if there is a particular time of the day that they heat it up and i got a very sarcastic response. I think that when a customer tells you that it is so cold that they can't even put their feet in, and the same experience had other guests, you deal with it in a more professional manner. Also the roof top bar was only open on Saturday night till 11pm and every other time we went upstairs it was closed. The housekeeping team kept entering our room without knocking and most of the times before 9am. The reception charged me for a booking i had already paid for and were refusing to refund it. I had an argument that lasted 45 minutes. That left me with a very bitter feeling about my trip

Miinukset: Overbooked so they left us sitting in the reception area for an hour while we waited for transportation to their other hotel downtown. We had booked this hotel because it is about a 20 minute drive to the airport. The downtown hotel was 1 hour from the airport and $10 more on the cab ride. They did not compensate us at all for their overbooking, extra cost, our loss of time and inconvenience.

Plussat: Very clean, nice bathroom

Plussat: Location, cleanliness, quiet room,

Miinukset: Small room, no storage possibility

Plussat: Good breakfast. Located right opposite the modern railway station.Good tram service to centre of city.

Miinukset: nothing

Plussat: Very clean, friendly staff and wonderful location!

Plussat: Location, next to trainstattion, near restaurants

Miinukset: Breakfast was 65 DH , buffet was nothing special Long wait at check in

Plussat: Location.

Miinukset: Bathroom.

Plussat: It's near the train station

Miinukset: The room is very small

Plussat: Great location for getting to the airport. Very comfortable bed. Lovely shower

Miinukset: No mini fridge. The thermostat had a very bright light that kept me awake

Plussat: Breakfast was ok but they had the same everyday, location was good it was middle of everything.

Miinukset: Room could of had tea & coffee facilities

Plussat: Staff were excellent, especially Najat, the receptionist and general concierge. Extremely helpful and knowledgable about the area and dealing with taxis etc. She probably saved the stay from being a complete disappointment! Clean and modern with a lot of space in the room Close to trams and taxis. Walkable distance to areas of interest, as long as you are fit! Better for a brief business stay than for a holiday or tourist visit.

Miinukset: The room was surprisingly basic for such a quality hotel. Although large and very clean, and comfortable bed, the room felt empty. There was no information about the hotel, the area or, indeed, any fire and safety information. No bottled water was offered, although we were advised not to drink the water. We only discovered the fridge after two days ( it was heavily disguised) and it was entirely empty. Breakfast was very basic and the same every morning, offered on a tray in a tiny cafe at the top of the building. No other food was available, and the area had only one or two restaurants, eg a good pizza place and a snack bar.

Plussat: The property is located in a convenient spot downtown. The suites are very spacious and comfortable, the lower floor rooms are small with no bathtub. We preferred the larger suite room at the front of the hotel. The back rooms overlook a construction site which can be noisy during the day. The beds are very comfortable and the staff goes out of their way to assist you.

Miinukset: Unfortunately there is a building under construction right behind the property. The construction does stop at 6:00pm but it does start up around 7:00am.

Plussat: Very close to Habbous area, where we wanted to go, so quite convenient.

Plussat: The staff were great and let us check in early. The hot shower was great.

Plussat: Spacious room with lots of storage, pretty comfortable bed and decent sized, sort of modern bathroom

Miinukset: It wasn’t as clean as other hotel and riads I stayed while in morocco, room needed maybe a bit of maintenance, there was a tv but it wasn’t plugged to anything, it didnt work.

Plussat: Stayed there on two occasions and would gladly return. The staff was especially helpful and kind.