Sarrosa International Hotel and Residential Suites

The Front Desk, Cashier as well as the 2 guys who assisted us when we checked in (same guys who assisted me for the bday cake of my niece) and staffs when we checked out including the hotel guard. In addition the Buffet Supervisor who spent time hearing my complaint but i hope he really filed a complaint report.

The family room with 7beds yet Toilet has no videt, no faucet, no pail and far from the shower area. The room no complete amenities like cups & saucers (only for 4pax), without stirrer or teaspoons, no toothbrush, no toothpaste yet with soap, no bath mat, no floor mat going to bedroom, lacks ceiling lights ( very dim), small A/C for a bigger room must be 2 for said L-type room, wall light was busted upon switching and electrical cords are exposed, just the wall light cover over it, I believe that Sarrosa as an Intl Hotel and 1st class in Cebu should have these complete amenities before letting their guests check in , and not the guest to be the one to call for every lacking item inside the room we paid for 2 nights at high cost yet we only stayed there at nightime to sleep. we found out on the other room that they also have similar problems. The most irritating situation was when the housekeeping supervisor or so told us that is the only set up inside that kind of room when i asked for pail. I got irritated when he answered back we should only use the toilet tissue whenever we use the toilet. Such dirty reply to guests. Where is the sanitation? The lavatory is leaking . I got irked because only 1 bath mat first was given and itvwad already very wet because of the leaking so i requested for another but the staff put it as floor mat, then when we arrived nightime the wet bath towel was not replaced either. i I didnt call and followed it up because as if itvwas hsrd forvthrm to do it . I believe the guests shoukd have the right to request if consecutive lacking items are not found inside the room. Ow guys we are from Manila and our 1st time in Cebu and not our 1st time to stay in hotels. we were not treated nicely as guests by the said housekeeping staffs. In fairness, the reception, cashier and the 2 guys who assisted us including the other guys at the Lobby were very courteous and accommodating including the other housekeeping staffs when we checked out.