W Chicago - Lakeshore

Parking, when I booked I wasn't made aware that I would have to pay extra fees to park. When asked about the amenities I was told most of them were not available even a phone charger that I asked for.

The view that I had to pay extra to even see at first they placed me in a room looking at buildings and I payed 300$ for this room

I will not recommend anyone to stay here over charge for a basic extra small room pathetic

Location and view were great. The beds were extremely comfortable.

Parking is $48 and the price went down drastically after I purchased from bookings.com.

Our stay was short lived. Unfortunately our 3 year old fell in the hotel room and we ended up having to check out by 5:30 to go to the E.R. for x-rays. The hotel staff/manager was not accommodating in the least. While I did not expect a credit on my credit card, I thought an offer of a voucher for a future stay was appropriate considering the circumstances. At the very least, a smile, apology and a voucher for drinks would have been nice.

see above

nice view of lake

breakfat buffet extremely expensive

Was a bit pricey for extras. Just because we have money does not mean we are willing to spend $19.00 on the rooms bottled water, or $22.00 for 2 basic drinks.

Service

room a bit too small