Hotel Emc2, Autograph Collection

Friendly staff, beautifully designed hotel and in a great location.

The sheets were like sandpaper, the heater was noisy and outlets were broken.

The staff was friendly, the hotel was unique, proximity to shopping and restaurant was nice, the room was clean and unique. The Leo and Cleo robots were fun

The first room we were given was already occupied by another guest. The mistake was corrected, but it caused me to have concern about the security of my own room. During check in I was asked for my card again for incidentals, the hotel accidentally charged me $300. Somehow my card was charged for 3 nights of incidentals (totaling in $300), even though I was only staying one night (which should have been $100). The staff was apologetic and attempted to return the $200 in extra costs, but since my bank was closed, so they could not. This left me with $300 less in my account for my stay in Chicago, which was frustrating. The staff assured me that all $300 would be returned. I have not yet received that $300, but I know that those transactions can take time to go through. Again, the staff was apologetic and offered me vouchers for drinks and food. I understand mistakes can happen, but $300 is a lot of money. For some people, this could have completely derailed their plans to have $300 gone from their account. The Leo and Cleo robots were cool, but only worked for the first request. Lastly, the refrigerator in the room was broken and had a hard time shutting all the way. Luckily, we did not need to use the refrigerator.

Hotel is located within walking distance of Michigan Ave and Navy pier. Breakfast at the hotel was quite good!

Room seemed a bit dated.