Hotel Maria Bonita Consulado Americano

Ran out of water and electricity, all with in 15 m apart.

The decoration of the hotel was amazing and very, very charismatic and beautiful. It was a great location to take pictures and have dinner. The restaurant was pretty good and the waiters were very friendly.

Where to begin? The entertainment in the rooms are outdated, not every room will have a flat screen or functioning cable. The 1st room we were in the television didn't work and the toilet's flushing handle was broken so they changed our rooms. The 2nd room was smaller than the 1st one however the TV worked and we could watch some tv until the signal went out. The other bad experience I had was that the keys kept on unprogramming and we had to go to the reception area to have them reprogrammed. Ridiculous having to go to the front desk almost every other time to have our keys work. The absolute WORST part of staying here is that they closed the swimming pool without communicating to anyone. After we complained all they could say is sorry & that they would let us know if there were any changes. I called them back to ask and again they apologized but they weren't authorized to let us go into the pool. Funny thing though, hanging up with them, about 2 minutes later they call back and say, "The swimming pool is opened!" When we get there, it had apparently been opened for a while since there were kids who had already been playing and even got tired of being there. Horrible customer service. I honestly expected so much more from this hotel for the prices they charge and for the "RAVE" reviews it gets. We typically test different hotels throughout the city and various states and Maria Bonita Consulate fell flat and did not meet our expectations. There are better hotels than this one, customer service wise and everything else, and to be honest I don't plan on staying here or recommending it to anyone any further. Fiesta Inn and Mesaluna are far better.