Ciudad Juárez hotellia

Miinukset: El peor hotel en el que puedan estar, desde que uno llega se siente la mala vibra, el mal servicio, mal olor y la oscuridad. Cuando yo reserve online dice claramente que que incluia desayuno gratis, estando alli fui a desayunar el desayuno es un verdadero asco, incluye chicharrones y tortillas remojadas que segun se suponia que eran chilaquiles, lo chistoso que a medio desayuno empezaron a molestarme preguntandome que en que cuarto estaba para inmediatamente cobrarme, me dijeron que no estaba incluido el desayuno aunque les demostre que en mi recervacion decia que si. Aparte todo el hotel tiene un mal olor. Las sabanas estaban manchadas de sangre les dije que las cambiaran y me dijeron que estaban limpias. La peor experiencia de mi vida. Jamas regresare y no lo recomiendo para nada. Horrible lugar y el peor servicio

Plussat: It is an ok hotel for a night or 2. The breakfast is ok. The consulate is about a 10-15 minute drive from the hotel. At least it does have wifi

Miinukset: Rooms are old Rooms are not very cleane, they have a weird unpleasant smell -not the best location - room service is not consistent - internet is not very good

Plussat: Tiene un gimnasio y te ayudan en todo

Miinukset: Son muy atentos

Plussat: We had 2 rooms with free breakfast included and when we had breakfast the lady at the check out charge us for the breakfast knowing that we had free breakfast..when I asked the front desk employee he said yes u do have free breakfast but the other girl at the registers would not refund the money to us.she said that we were confuse and that we didn't have any breakfast included. . She had already taken my cash and would not refund. . We will not stay at this hotel again the staff is dishonest, I was very disappointed with this situation because we always stay at this hotel and now they lost a customer.

Miinukset: The location is good.

Plussat: I was there for an appointment at the consulate, hotel driver Jose Luis , helped a lot made process very easy for me ...

Plussat: Friendly staff. Clean rooms and great services

Miinukset: I reserved a king suite and when I arrived I got a junior suite.

Plussat: Everything good but the a/c doesn’t work

Miinukset: The a/c doesn’t work

Plussat: Like always is a pleasure to stay here, i stay at Hilton,Marriott and Wyndham hotels and so far this Hotel is the best in service, very friendly,rooms and the bed is very great,they go above and beyond to help with anything, and they speak Engkish.

Miinukset: The only thing i will change is the parking when thay have events, the parking at front should be only for guests and not events, or just in general, front parkong only for guests.

Plussat: excellent buffet staff is very friendly and accommodating , room quality is outstanding very clean.

Miinukset: the buffet is billed separately it is not included with most reservations not a big deal onsite it was 234 pesos

Plussat: Location

Plussat: Really nice all around and really clean. The bar and restaurant are really nice.

Miinukset: The room never got to the temperature set on the thermostat. They charge you for everything, even a coffee, when most hotels even have coffee in the room, no refrigerator or microwave or coffee in the room, the staff was so great that even one of the guys found us a refrigerator for the baby’s medicine but it should have been in the room without calling it a favor. For the price that compares to expensive US hotels it is not worth it.

Plussat: everything was great

Miinukset: nothing

Plussat: Comfortable bed

Miinukset: Let people have outside food You need healthy food on your menu Food to expensive

Miinukset: Dirty and dingy

Plussat: Bed was very comfortable, and overall room was very clean. Great presentation. We ordered room-service and the food was outstanding! The bellboys were awesome, very helpful and friendly (can't say the same about the rest of the staff) The gardens and pool are beautiful, clean, and family friendly.

Miinukset: Jacuzzi was cold, had to ask for it to be turned on however after about an hour it was only a bit warm. Also having to leave an ID to borrow towels for the pool/Jacuzzi I thought was odd and felt a sense of distrust from the hotel. The vent in the restroom was not working, I mention this to the cleaning lady and she said simply that there was no air available in the restroom. The staff was courteous but not as friendly as I would expect, I have previously stayed in Hotel Maria Bonita and the staff there was much friendlier, no matter where we turned all the staff would say hello and asked if they could be of assistance. In Lucerna we had to ask for any help, some of the staff didn't even acknowledge our presence.

Miinukset: This was false advertised as being in America and I didn't stay there because I had to rebook a hotel that was in AMERICA. I want my money back. It's not in El Paso which is what I typed in. Beware.

Plussat: I like everything it's a really nice hotel I love it

Miinukset: Nothing everything it's good

Plussat: Nice staff, friendly shuttle driver.

Miinukset: Malfunction with ATM card reader.

Plussat: Big Room Fridge and microwave Laundry room Hotel staff was always nice and attentive Close to supermarket and restaurants

Miinukset: Only thing that was a bummer was that one side of bed was sunken in. Shuttle was not easily accessible.

Plussat: Everything for the price of one they give you free shuttle to all your appointments and take you back to the airport. Excellent Service

Plussat: The staff was super helpful, especially one of the receptionists there. I didn't catch her name.

Plussat: Complimentary water bottle

Plussat: Everything great

Miinukset: All was great

Plussat: The people working there were accommodating, pleasant, and friendly.

Miinukset: The hot tub/Jacuzzi didn't work or wasn't turned on.

Plussat: Great

Plussat: Everything was good

Miinukset: Nothing

Plussat: Everything was good

Miinukset: Everything good

Plussat: My family and I enjoy our stay the breakfast was very good,the staff was very friendly and helpful.special thanks to doña Mary the cleaning lady

Miinukset: Worn out and shabby room with a price that did not reflect the accommodations.

Plussat: The new remodel room was nice,

Miinukset: We got there at 2am and at 8am we woke up to really loud noises. We ask the front office and they say they are remodeling the hotel we ask if we could move to another floor and they say ooo yes we can move you to the floor that has been already remodel, like why in the first place you didn't put me there. Food it's not good Price is crazy when I did the reservatio was one price, when we got there they say another price, and when i check my card to see the charge it was a different one . It's crazy I had never had a problem in a hotel like this

Plussat: The American council is close by and everything else

Miinukset: Not at all everything was excellent

Plussat: Location

Plussat: Good breakfast

Plussat: Clean, nice hotel situated in a good area.

Miinukset: Breakfast was tasty, but the eggs and beans were cold.

Plussat: The hotel is nice and clean the staff very friendly and helpful also quite

Miinukset: The only thing I did not like was the driving to get to the hotel it's not easy and very confusing. But we managed to make it

Plussat: It is clean and modern

Plussat: Hospital next door. Mall across the street is nice with good food court. Wendys, Dennys, McDonalds, Starbucks, Subway, Dominos and Buffalo Wild Wings within walking distance. Free breakfast is great. WiFi is excellent!

Miinukset: No fridge of anykind in a deluxe king size room and no microwave. Reg. Cable Tv, no Netflix

Plussat: Very nice place to stay, very close from the mall and US consulate.

Miinukset: The old clock alarm has to be removed, it turns on every few hours making weird noises.

Plussat: Ok

Miinukset: I was not given the room I requested

Plussat: Amazing staff and service. Fell in love with the bar and the restaurant food was delightful. Wish I could have stayed for my entire trip!

Miinukset: The rooms were typical hotel rooms. The location was terrible for what we were there for. They have 2 hotels and it wasn't explained on kayak. Reserved this one but sadly had to leave early since we had business to take care off and we needed somewhere closer to stay.

Plussat: Nada.

Miinukset: At check in din't tell as how to have power in the room and ac was off, hallways very hot also breakfast was poor , for the price they charge they can do better,next time ill go to other place

Plussat: The rooms

Miinukset: The restaurant food sucks

Miinukset: Room was not what we expected, it was outdated, smelled moldy, Pool closed at 9pm kids didn't get to enjoy it, would not stay again, breakfast was gross.

Plussat: Accessible parking

Miinukset: Very hot weather in the halls and at room.

Plussat: Breakfast was ok

Miinukset: Phone & keys didn’t work, no safe, no restaurant, didn’t clean our room during our stay

Plussat: The bed was very comfortable.

Miinukset: The business center can be improved.

Plussat: everything is good to me. thanks

Plussat: Good location

Plussat: The hotel was amazing from beginning to end the pool was Amazing five stars and affordable comfortable and the best stuff ever

Plussat: Excelente beds and pillow!

Miinukset: Breakfast was not really good! Elevator Very slow and only one working

Plussat: friendly helpful staff

Plussat: Of all the times that I have stayed here, I had never had breakfast in the restaurant, I really enjoyed the breakfast they serve, there is a lot of variety and the quality and freshness of the food is seen, the staff very friendly and attentive, delicious !!!

Miinukset: ...

Plussat: The staff was very friendly

Miinukset: No

Plussat: If you accidentally book this hotel, they will still charge you MORE than what you were originally suppose to pay rather you do or don't actually stay there...don't gice them your service.

Miinukset: Didn't like anything about them. Would not recommend them to anyone.

Plussat: Incredible Staff very kind people  at front Desk great person very helpful and respectful always helping. Rooms extremely clean every single staff member excellent treatment.

Miinukset: Nothing I didnt like I had a very pleasant stay definitely I will be back and I will stay there

Plussat: Everything was great.

Miinukset: No bottle opener. That’s all

Plussat: Friendly efficient staff, affordable price, without sacrificing quality.

Miinukset: NA

Plussat: Great stay

Miinukset: Everything was great

Plussat: Excellent service from the moment you arrive to the hotel .

Plussat: The room was confortable.

Miinukset: The parking lot in the basement was poorly signpost. It did not indicated clearly the exit. The food in the restaurant was too salty and expensive.

Plussat: Very friendly staff,safe area;close to restaurant ,mall

Plussat: The room

Miinukset: There is no airport shuttle before 7:30 am.

Plussat: What I liked the best about this hotel is the fact that it is so close to the American Consulate, and the CAS, since my trip to Cd. Juarez was for my immigration process at the US consulate. I was also glad to have breakfast already prepared every morning

Miinukset: I did not like the fact that there was construction happening in the middle of the day, so they closed the main entrance. And at the same time they were working on the elevators. It was kinda messy in the middle of the day because of this.

Plussat: Just the fact that is really close to the places I needed to go.

Miinukset: I reserved a double queen size bedroom and got a double twin size, the towels are like sandpaper, there is a sewer smell at times.

Plussat: I have to travel to Juarez Mexico for business purposes.I stayed for 9 days and the service was excellent staff and people there are very nice. They have delicious breakfast which is included. Most of the customers where there for similar reason so we share experiences and I left leaving great friends there. I will definitely come back and choose same hotel again.

Miinukset: I didn't like WiFi. I couldn't access to my tablet no Internet access and the only computer you can use is old. I think if they provide better Internet connection would be really nice and ppl would feel 1000 % satisfied.

Plussat: Friendliness, & made me feel welcomeN

Miinukset: N/A

Plussat: The staff that made

Miinukset: The bed, the walls, the carpet was just not what I was expected. Walls where dirty, bed made my back hurt and the carpet was just dirty.

Plussat: Clean, good breakfast, staff overall everything is pretty good

Miinukset: Is just 1 washer and dryer, Internet is bad

Plussat: It was right across the street from the US Consulate. Walking distance from mall for the food court and also from Dennys, Ihop, Buffalo Wild Wings, Starbucks and a few other Mexican restaurants. That was very convenient since we didn’t rent a car.

Plussat: el hotel en si estaba bien. Las senoritas de recepcion fueron muy amables y m ayudaron en todo.El senor de seguridad del dia fue muy amable tambien la senora del desayuno....la ubicacion del hotel esta perfecta por que esta cerca de todo la clinicas y el consulado Americano...

Miinukset: el precio del hotel por dia es caro.necesita colchones nuevos ,las toallas estan duras y muy desgastadas,el desayuno tienen q tener mas variedad.yo estube ahi una semana y el desayuno siempre fue huevo,frijoles y salsa...

Plussat: Everything the staff, the breakfast, the location everythingggggg....

Plussat: The receptionist staff was very helpful

Miinukset: The shower floor doesn’t drain properly.

Plussat: It was walking distance from all my appointments.

Miinukset: Unfriendly staff, our reservation was at 3pm and we didn't get check in until close to 5pm. Breakfast was terrible. Rooms were to small.

Plussat: The staff there were awesome ‘ and did wonderful job any questions we had .

Plussat: We really were comfortable , their beds were very comfortable, the room was very clean, the air conditioner worked great.

Miinukset: It seems that they are renovating the hotel so the carpets in the hallways were very dirty, torn, and outdated. Our room had seversl cracks in the ceiling, the refrigerator didn't work and they tried to tell us that it was meant to keep the food at room temperature. There was no iron. The guests in the next room arrived at 3am drunk, and were very loud, you could hear their conversation through the walls. The pictures shown online we're absolutely different than the actual Hotel, it was quite disappointing.

Plussat: I liked how close it was to the consulate and the airport. I also loved how friendly and helpful the staff was. Another great thing is that the hotel is closed in and the parking lot isn’t open to the public which helped us feel more secure.

Miinukset: I didn’t like how the rooms weren’t cleaned very good since we stayed there a whole week.

Plussat: Kids had fun in the indoor pool even in winter

Miinukset: Some cleanliness in the pool area could enhance our experience. It is advertised it gives shuttle service to the airport, but this is inconsistent or depends on the number of passengers they have.

Miinukset: Well my reservation included breakfast, but the hotel said it did not include

Plussat: The beds were very good it was clean

Miinukset: The only thing it felt like to suficated the air didnt work well

Plussat: Staff really helpful

Plussat: There's nothing to like about it.

Miinukset: Everything from the room to the staff. Rooms were super dirty and nothing worked, not even the lights. The staff were horrible not well mannered at all. They don't like guest that get cheap deals on Expedia because they say they can't make money off of us customers. What was worse is that before you can claim your reservation there, they ask how you booked your room so cheap and once you tell them through Expedia they give you the worst rooms ever and give the most horrid staff service. My reservation had free breakfast included but the staff were charging it. Over all I do not recommend others to stay at this hotel at all, not even for businesse or pleasure. Oh almost forgot they charge to use the pool. Like seriously?

Plussat: I LIKED BECAUSE IT WAS FRONT OF THE PARK

Miinukset: The time of cleaning the room

Plussat: The room we were transferred to

Miinukset: Second floor rooms have very poor WiFi connection, we asked to be transferred and it was awesome. We got transferred to the fifth floor and the difference was night and day. Perfect WiFi connection, very nice room and comfortable bed. The hotel has an awesome restaurant with very good breakfast, but don’t be fooled that is not included in their free breakfast. They offer a very poor continental breakfast for hotel guests. I’d recommend not gettin their breakfast included and paying for the hotel restaurant breakfast.

Plussat: Starting with the location, it's close to the international bridge and lots of businesses around. The staff is super friendly, the rooms are very clean with wifi. Best of all, the breakfast was delicious. Large variety of foods, cant finish everything. Will most definitely stay here again.

Miinukset: I liked everything.

Plussat: Friendly staff ..

Miinukset: Nothing

Plussat: The rooms were beautiful!!! Very comfortable beds!! Very clean

Plussat: They had a restaurant down stairs so I didn't have to wander far for food at random hours. Close to the mall and the US consulate along with the Medical center and the biometrics place. Very friendly and great service.

Plussat: This is my second time staying at the hotel. The staff is very nice and the hotel is clean.

Miinukset: The morning breakfast is very poor. The hours are only 7-9 a.m. If you are on vacation or you were out late the night before, you will miss the breakfast. When I was there the first time, which was in February 2016, the breakfast was better. Now it isn't worth it. The food is poor quality and minimal selection. Also, the hot tub in the pool area wasn't working.

Plussat: Me gusto la alberca y el jacuzzi la limpieza del lugar y lo amables q son.

Miinukset: Lo único malo fue que el transporte al aeropuerto no esta disponible para todos. Solo hay 3 corridas y si hay una compañía de varias personas. Tienes que pagar taxi y es muy caro.

Plussat: The service provided by all the staff at the hotel was just awesome! We were amazed everyone went the extra mile for us. Highly recommend this place.

Miinukset: The breakfast selection could be improved.

Plussat: The hotel amenities were very nice, very clean, there is a nice Spanish style to the hotel. It has a very elegant, relaxing feel to the hotel. The staff was also very accommodating of my children, even going so far as to straighten our pack-n-play, which we had brought from home, every day.

Miinukset: There is not a refrigerator or microwave in the room.

Plussat: Everyone was very friendly, the receptionist was especially helpful and managed to get us transport to all the places we needed to go. Rooms were very clean and comfortable, plus Netflix!!!

Miinukset: The indoor pool was freezing cold you couldn't stay inside even when moving a lot to keep warm. Also the free breakfast is very basic and not tasty at all.

Plussat: The food and the location was good

Miinukset: The service in the restaurant was not that good

Plussat: Staff was awesome and Accomodating. When we had to extend our stay for unseen circumstances, they easily extended our reservation and let us pay per night. Several that we met during our stay said that it was the best hotel within walking distance of the consulado. If you get tired of Mexican food (we did), there's a Texas ribs place on the same corner. Real food (not deep fried) prepared in an American style. Yay! Definitely check out the bar recoveco in the hotel for a quiet place to hide in the afternoons when you need to get out of the room. The outdoor patio is wonderful on breezy nights with a pina colada or margarita.

Miinukset: A little confusion in pulling up the booking from booking.com when I called ahead to confirm. Not all the consierge have access to those who booked online. The pool is a little TOO warm for my tastes. Restaurant Service can be slow at times, so be sure to not be in a rush. .

Miinukset: Very unclean, beds very uncomfortable, no hot water, beds were stinking and not clean with some ugly liquid spoiled over the sheds. This is my last time I will visit this hotel.

Plussat: I love that the bathroom were stocked daily and the little folds in the rolls of paper were done.

Miinukset: The elevator is super finiky and had issues the whole time accesing my floor

Miinukset: Only one thing, tile in the shower is very slippery.

Plussat: I prefered to order breakfast to the room and was delicious!!

Miinukset: Everything was really good

Plussat: Breakfast.

Miinukset: Age is catching up. Poor TV choices.

Plussat: The staff was very friendly and helpful. The facility was very nice and comfortable. Safe parking lot as well and safe property.

Miinukset: Access to the hotel is a little difficult as the streets to cross are very high traffic areas without proper signals or traffic control.

Plussat: The ambience

Plussat: Everything!

Plussat: All was great except the part where you have to pay for food apart from your room!

Miinukset: Has to have two different bills when it’s usually one!

Plussat: Todo está muy bien

Miinukset: Nada

Plussat: N/A

Miinukset: Reg cable TV. No netflix

Plussat: Great breakfast at a great price.

Miinukset: Restroom showers needs to be improve

Plussat: Everything perfect thanks to all the staff

Plussat: It is inexpensive and in a safe part of the city with decent food and bar options.

Miinukset: There's only one or two English television stations.

Plussat: The location, the room was presentable and clean. Towels a little bit worn out, but all in the room was nice. They do offer room service for the very well chain nationally known restaurant 'Sanborn's'. Exchange rate was good too.

Miinukset: The recepcionist was not friendly, she looked at the computer and I guess she did not like the way the reservation was made.She did not offer any help and failed to give us the breakfast food coupons, didn't know they were required at restaurant.

Plussat: Parking lot

Miinukset: Climate control

Plussat: Pool and gym.

Plussat: everything was perfect location parking

Plussat: The room was clean. Staff friendly.

Miinukset: The hotel including the rooms were cold. Didn’t have a heater either in the room or in the common areas. Breakfast buffet was terrible.

Plussat: Excellent location. Breakfast was ok.

Miinukset: Bathrooms need more attention. Not clean enough.

Plussat: El servicio y el trato de todos Los trabajadores fue muy exelente y amable incluyendo el trato de Los choferes de el hotel que Te lleban y traen de todas tus citas dandote information de lo que nesesitas saber aserca de lo que nesesites.

Miinukset: El unico problems es que el internet Para mi PC y telefono es muy pobre y se pierde la señal de Wi-Fi a todo momento.

Plussat: The extra services the hotel offers were unexpected but very convenient. Free taxi and breakfast saved a lot of money.

Miinukset: The bed was uncomfortable to sleep in when more than one person was involved. Otherwise it was very comfortable.

Plussat: I like the ubication

Miinukset: It was good, but it was under renovation and only one elevator was working

Miinukset: The view from my room there was a lot of garbage Room 205

Plussat: Location

Plussat: The hotel facilities including room and breakfast area are clean and well kept. Good breakfast included with our stay.

Miinukset: We couldn't get extra towels from hotel housekeepers, we were told we had to request them from front desk because they have to approve getting extra things like that in the rooms. The hotel does not offer late check-out and you only get 10 min. grace period to leave room after the hotel's set check-out time.

Plussat: Everything was good!

Miinukset: Everything was good.

Plussat: I liked everything about this place. Love it’s p, the food and the cleanliness

Miinukset: Nothing to say

Plussat: Everything

Miinukset: Nothing

Plussat: Comfy stay

Miinukset: the continental breakfast was not too good

Plussat: The rooms were clean, the breakfast was very good. But the best part of the stay was definitely the staff. Very friendly and helpful. There were a few minor problems ( wi-fi, extra towels) which were immediately solved.

Miinukset: The only thing I didn’t like is that the walls are thin, and there is no sound barrier. We could hear people walking in the hallways, talking in their rooms, etc. Other than that, everything was great.

Miinukset: everthing

Plussat: Very comfortable bed, terrific staff, beautiful buildings.

Miinukset: Too cold to swim in the wonderful pool - and the toilet had a flushing issue.

Plussat: Nothing its a long story as I celebrated my anniversary with my wife only to comeback and find the door open and the room had been used by other people with plates, cake, beer bottles on the outside by the window and the bed was dirty with the cake.

Miinukset: As a costumer you make things right for the costumer always and they did not care about my stay there and i paid for nothing as i did not spend my night there, Nobody has taken care of my issue as a costumer the hotel staff did not want to refund blaming booking for the policy and sadly booking.com did not do anything either because there was no pics, obviously when i tried to take pics they had blocked the hotel room card therefore I was unable to do anything about the pictures issued. Stay for security reasons away from potentially something like this happening to you.

Plussat: Breakfast was excellent. Front desk was great and helpful .

Miinukset: Noise from other rooms, like running water from flushing of the rest rooms.

Plussat: The restaurant

Miinukset: The room and the bathroom was dirty, there was a lipstick stain in the bedcover and the security chain behind the door was missing

Plussat: Everything

Miinukset: Unconfortable bed

Plussat: Bed was confortable. Facilities were clean and well maintained

Miinukset: If you need the shuttle to the Juárez airport, they do not have it available “upon request” like they mention on their page. The shuttle is only available after 12 pm. So make sure you call the property before making a non refundable reservation. Otherwise be prepared to make extra charge for travel arrangement. The person at the counter was not that friendly... didn’t make me feel welcomed, made me feel more like I was begging to get a shelter tonpass the night

Plussat: The employees where super nice.

Miinukset: Service cleaning

Plussat: One of the concierges was very helpful in finding us a ride to El Paso.

Miinukset: The did not have a room with the 2 queens as I requested, so we had to open the sofa-bed which was awful to sleep in. Staff did not let us do a late check-out and we had to wait a long time.

Plussat: Only thing that was tolerable was the breakfast.

Miinukset: The gym is horrible. All most all the equipment is broken. And what was not broken , would shock me while using it. The most of the staff was rude.

Plussat: Close to embassy, clean, staff was great and helpful

Miinukset: They charge me over there even though I told them that I paid online, only one guy who could speak English was there and he's not there full time. Our room was on first floor and people who works in kitchen come outside our room and start smoking. All in all it was a ok motel.

Plussat: Great and very affordable

Miinukset: Cleanliness in the dining hall.

Plussat: The staf people it was real friendly

Miinukset: Nice and clean

Plussat: The staff was super friendly and offered a lot of good advice for this out of towner. If I ever have business in Ciudad Juarez, I won't think twice about staying here again!

Plussat: It was okay

Miinukset: The breakfast.

Plussat: Everything was close by shopping,food,at walking distance. Also liked that breakfast was served, could do laundry right in the hotel.

Miinukset: The only problem I had was the hotel charged me twice.