Ciudad Juárez hotellia

Plussat: That it was close to the consulate

Miinukset: Everything staff was rude, they had bed bugs.Staff wanted to hook up with customers there when they traveled alone. 6/6/15

Plussat: The location

Miinukset: Almost everything The room extraemly dirty and the recepsuonist did nothing about it The breakfast is awful and looks like the food is been storage for a long time.

Plussat: It's location is the best. It was close to everything. I felt very safe. The staff was very friendly. Very inexpensive. Great value for my money.

Miinukset: Very few amenities. I had to open the window because the AC was not turned on. But it was great for the price.

Plussat: N/A

Miinukset: The price was right for the room but I felt they were too small...

Miinukset: ..

Plussat: Nothing, bad service.

Miinukset: Nothing, bad service.

Miinukset: Siempre me quedo en este hotel mínimo una vez al mes y nunca había tenido problema está vez ni las sábanas cambiaron sólo extendieron las sábanas se marcharon con un jugo que se me cayó y dejaron la cama así pero andábamos tan c

Plussat: Todo es Exelente

Plussat: THEY WERE READY FOR ME AND THERE WAS NO QUESTION THEY WANTED TO MAKE ME COMFORTABLE. GREAT ATTITUDES

Miinukset: EVERYTHING WAS PERFECT

Plussat: it was directly across the street from the Casino and other night life activity. The staff understood English and Spanish . They were very helpful

Miinukset: Cell phone reception is not very good at this location.

Plussat: The staff was very friendly

Miinukset: No

Plussat: Incredible Staff very kind people  at front Desk great person very helpful and respectful always helping. Rooms extremely clean every single staff member excellent treatment.

Miinukset: Nothing I didnt like I had a very pleasant stay definitely I will be back and I will stay there

Plussat: The room

Miinukset: There is no airport shuttle before 7:30 am.

Plussat: Friendly efficient staff, affordable price, without sacrificing quality.

Miinukset: NA

Plussat: If you accidentally book this hotel, they will still charge you MORE than what you were originally suppose to pay rather you do or don't actually stay there...don't gice them your service.

Miinukset: Didn't like anything about them. Would not recommend them to anyone.

Plussat: friendly helpful staff

Plussat: Very friendly staff,safe area;close to restaurant ,mall

Plussat: Excellent service from the moment you arrive to the hotel .

Plussat: excellent buffet staff is very friendly and accommodating , room quality is outstanding very clean.

Miinukset: the buffet is billed separately it is not included with most reservations not a big deal onsite it was 234 pesos

Plussat: Bed was very comfortable, and overall room was very clean. Great presentation. We ordered room-service and the food was outstanding! The bellboys were awesome, very helpful and friendly (can't say the same about the rest of the staff) The gardens and pool are beautiful, clean, and family friendly.

Miinukset: Jacuzzi was cold, had to ask for it to be turned on however after about an hour it was only a bit warm. Also having to leave an ID to borrow towels for the pool/Jacuzzi I thought was odd and felt a sense of distrust from the hotel. The vent in the restroom was not working, I mention this to the cleaning lady and she said simply that there was no air available in the restroom. The staff was courteous but not as friendly as I would expect, I have previously stayed in Hotel Maria Bonita and the staff there was much friendlier, no matter where we turned all the staff would say hello and asked if they could be of assistance. In Lucerna we had to ask for any help, some of the staff didn't even acknowledge our presence.

Miinukset: This was false advertised as being in America and I didn't stay there because I had to rebook a hotel that was in AMERICA. I want my money back. It's not in El Paso which is what I typed in. Beware.

Plussat: I have to travel to Juarez Mexico for business purposes.I stayed for 9 days and the service was excellent staff and people there are very nice. They have delicious breakfast which is included. Most of the customers where there for similar reason so we share experiences and I left leaving great friends there. I will definitely come back and choose same hotel again.

Miinukset: I didn't like WiFi. I couldn't access to my tablet no Internet access and the only computer you can use is old. I think if they provide better Internet connection would be really nice and ppl would feel 1000 % satisfied.

Plussat: Friendliness, & made me feel welcomeN

Miinukset: N/A

Plussat: Cleanliness

Plussat: Clean, good breakfast, staff overall everything is pretty good

Miinukset: Is just 1 washer and dryer, Internet is bad

Plussat: el hotel en si estaba bien. Las senoritas de recepcion fueron muy amables y m ayudaron en todo.El senor de seguridad del dia fue muy amable tambien la senora del desayuno....la ubicacion del hotel esta perfecta por que esta cerca de todo la clinicas y el consulado Americano...

Miinukset: el precio del hotel por dia es caro.necesita colchones nuevos ,las toallas estan duras y muy desgastadas,el desayuno tienen q tener mas variedad.yo estube ahi una semana y el desayuno siempre fue huevo,frijoles y salsa...

Plussat: The receptionist staff was very helpful

Miinukset: The shower floor doesn’t drain properly.

Plussat: It was walking distance from all my appointments.

Miinukset: Unfriendly staff, our reservation was at 3pm and we didn't get check in until close to 5pm. Breakfast was terrible. Rooms were to small.

Plussat: All ladies front desk great the guy in front desk rude security great people very helpful

Miinukset: The guy in front desk not very helpful very rude

Plussat: i like the closeness to the consulate and everything you need for your visa

Miinukset: The wifi didn't work as you expect it. The breakfast wasn't impressed they didn't change the menu. There van wasn't available until I left.

Plussat: It's close to the consulado

Miinukset: In internet show a picture of the room and we you're see the room is smaller that's disapointed

Plussat: We really were comfortable , their beds were very comfortable, the room was very clean, the air conditioner worked great.

Miinukset: It seems that they are renovating the hotel so the carpets in the hallways were very dirty, torn, and outdated. Our room had seversl cracks in the ceiling, the refrigerator didn't work and they tried to tell us that it was meant to keep the food at room temperature. There was no iron. The guests in the next room arrived at 3am drunk, and were very loud, you could hear their conversation through the walls. The pictures shown online we're absolutely different than the actual Hotel, it was quite disappointing.

Plussat: Staff really helpful

Plussat: There's nothing to like about it.

Miinukset: Everything from the room to the staff. Rooms were super dirty and nothing worked, not even the lights. The staff were horrible not well mannered at all. They don't like guest that get cheap deals on Expedia because they say they can't make money off of us customers. What was worse is that before you can claim your reservation there, they ask how you booked your room so cheap and once you tell them through Expedia they give you the worst rooms ever and give the most horrid staff service. My reservation had free breakfast included but the staff were charging it. Over all I do not recommend others to stay at this hotel at all, not even for businesse or pleasure. Oh almost forgot they charge to use the pool. Like seriously?

Plussat: They had a restaurant down stairs so I didn't have to wander far for food at random hours. Close to the mall and the US consulate along with the Medical center and the biometrics place. Very friendly and great service.

Plussat: This is my second time staying at the hotel. The staff is very nice and the hotel is clean.

Miinukset: The morning breakfast is very poor. The hours are only 7-9 a.m. If you are on vacation or you were out late the night before, you will miss the breakfast. When I was there the first time, which was in February 2016, the breakfast was better. Now it isn't worth it. The food is poor quality and minimal selection. Also, the hot tub in the pool area wasn't working.

Plussat: Me gusto la alberca y el jacuzzi la limpieza del lugar y lo amables q son.

Miinukset: Lo único malo fue que el transporte al aeropuerto no esta disponible para todos. Solo hay 3 corridas y si hay una compañía de varias personas. Tienes que pagar taxi y es muy caro.

Plussat: The hotel amenities were very nice, very clean, there is a nice Spanish style to the hotel. It has a very elegant, relaxing feel to the hotel. The staff was also very accommodating of my children, even going so far as to straighten our pack-n-play, which we had brought from home, every day.

Miinukset: There is not a refrigerator or microwave in the room.

Plussat: Staff was awesome and Accomodating. When we had to extend our stay for unseen circumstances, they easily extended our reservation and let us pay per night. Several that we met during our stay said that it was the best hotel within walking distance of the consulado. If you get tired of Mexican food (we did), there's a Texas ribs place on the same corner. Real food (not deep fried) prepared in an American style. Yay! Definitely check out the bar recoveco in the hotel for a quiet place to hide in the afternoons when you need to get out of the room. The outdoor patio is wonderful on breezy nights with a pina colada or margarita.

Miinukset: A little confusion in pulling up the booking from booking.com when I called ahead to confirm. Not all the consierge have access to those who booked online. The pool is a little TOO warm for my tastes. Restaurant Service can be slow at times, so be sure to not be in a rush. .

Plussat: Amazing staff and service. Fell in love with the bar and the restaurant food was delightful. Wish I could have stayed for my entire trip!

Miinukset: The rooms were typical hotel rooms. The location was terrible for what we were there for. They have 2 hotels and it wasn't explained on kayak. Reserved this one but sadly had to leave early since we had business to take care off and we needed somewhere closer to stay.

Plussat: It felt somewhat secure

Miinukset: The room had a very bad smell When I ask to switch rooms they ask someone to investigate and after a long time they switch the room. All the linens are old and the matres are hard Do your self a favor spend a little more and get a better hotel there is plenty in ciudad Juarez.

Plussat: Great staff and value

Plussat: Bed was confortable. Facilities were clean and well maintained

Miinukset: If you need the shuttle to the Juárez airport, they do not have it available “upon request” like they mention on their page. The shuttle is only available after 12 pm. So make sure you call the property before making a non refundable reservation. Otherwise be prepared to make extra charge for travel arrangement. The person at the counter was not that friendly... didn’t make me feel welcomed, made me feel more like I was begging to get a shelter tonpass the night

Plussat: Hotel is clean and centrally located for business at the US Consulate in Ciudad Juarez. Continental breakfast and evening snacks/drinks are complimentary and great quality. Staff were very professional and superbly helpful.

Plussat: My husband and I chose this hotel because of its price and location. We loved the fact that it was close to the consulate and to the clinics. Everything was within walking distance. We were literally in the same parking lot of 2 restaurants and minutes away from shopping. The employees were always polite and welcoming. Most importantly we felt safe in a new city. The price was fair and the breakfast were good.

Miinukset: As soon as i walked into the bathroom and closed the door i noticed a dead spider and pieces of trash on the floor. We were the for 6 day in total. On the third day we had housekeeping clean the room. Whoever did it just made the beds she did not clean the bathroom or vacuum nor clean the headboard/mirror of the bed. What I hated is that she left the curtains wide open. (Mind you we were on the first floor right infront of the parking lot.) If anyone wanted to walk up to the window and see our luggage and other personal items. We were out of the room for almost 9 hours, who knows how long the curtains were open for. Oh and I wish they would add the option of water to the vending machine. Other than that i would recommend this hotel.

Plussat: Only thing that was tolerable was the breakfast.

Miinukset: The gym is horrible. All most all the equipment is broken. And what was not broken , would shock me while using it. The most of the staff was rude.

Plussat: I highly recommend this hotel because the staff is super polite and courteous. Our hotel room was clean and its location is great; its walking distance from the american consulate, restaurants, and a shopping mall. My wife and I enjoyed our stay at microtel.

Miinukset: Our room smelled funky, the breakfast was OK, I paid close to $400 dollars not pesos but dollars for 5 days. Which I thought was a little steep.

Plussat: For the purpose I went everything was really close for me . The staff was really helpful especially the drivers

Miinukset: The TV cable went out for at least 16 hours

Plussat: Excellent breakfast

Miinukset: ALWAYS full, so make sure you have a reservation.

Plussat: Really really nice people, close by consulate, breakfast monday through friday, confortable rooms. Staff helpfull and knowledgeble would highly recomend and would stay again. Hotel shuttle to DHL

Miinukset: Had to be asking and constantly reminding them for clean towels when showering, also all there towels were really old. Only one washer and dryer in the whole hotel, they should have more. They should offer the shuttle to WALL-MART again. They stopped taking people to wall-mart

Plussat: Staff was extremely helpful and knowledgeable! Best location by far if you are in Ciudad Juarez for Consulate interview. Nothing too fancy, but was nice and clean. Would highly recommend. Within a block walking to clinics, fingerprinting and consulate. Shuttle at hotel to take you to pickup your DHL package or take you to Wal-Mart if you are needing anything that you left behind. Made a stressful experience much better. Thank you!

Plussat: The staff was very friendly and welcoming.

Plussat: Clean, is within walking distance to everything you need if your going to consulate

Miinukset: Breakfast could be better

Plussat: The hotel facilities including room and breakfast area are clean and well kept. Good breakfast included with our stay.

Miinukset: We couldn't get extra towels from hotel housekeepers, we were told we had to request them from front desk because they have to approve getting extra things like that in the rooms. The hotel does not offer late check-out and you only get 10 min. grace period to leave room after the hotel's set check-out time.

Plussat: Fair price, friendly staff, 24 hour convenience store across the street. Few blocks from historical downtown. Plenty of places to have food from. Fresh fruit and vegetables available at market.

Miinukset: Don't have parking space.

Plussat: El servicio y el trato de todos Los trabajadores fue muy exelente y amable incluyendo el trato de Los choferes de el hotel que Te lleban y traen de todas tus citas dandote information de lo que nesesitas saber aserca de lo que nesesites.

Miinukset: El unico problems es que el internet Para mi PC y telefono es muy pobre y se pierde la señal de Wi-Fi a todo momento.

Plussat: The extra services the hotel offers were unexpected but very convenient. Free taxi and breakfast saved a lot of money.

Miinukset: The bed was uncomfortable to sleep in when more than one person was involved. Otherwise it was very comfortable.

Miinukset: Very unclean, beds very uncomfortable, no hot water, beds were stinking and not clean with some ugly liquid spoiled over the sheds. This is my last time I will visit this hotel.

Plussat: I prefered to order breakfast to the room and was delicious!!

Miinukset: Everything was really good

Plussat: The staff was very friendly and helpful. The facility was very nice and comfortable. Safe parking lot as well and safe property.

Miinukset: Access to the hotel is a little difficult as the streets to cross are very high traffic areas without proper signals or traffic control.

Plussat: The ambience

Miinukset: Worn out and shabby room with a price that did not reflect the accommodations.

Plussat: The staff was very friendly and helpful and it was at close proximity to where we needed to go.

Miinukset: The elevator was always under maintenance and also the beds were really hard

Plussat: I like how clean the rooms are kept but most important the awesome hospitality.

Miinukset: They can do a little better with food serve after 4pm.

Plussat: Shuttle takes you anywhere you want to go, they give you all the information you need for the consulate appointments. very friendly and very safe!!

Miinukset: n/a

Plussat: I like the customer service they gave ous also that they treat you like your at home .I will really recommend this hotel it's the best one in ciudad Juarez.

Miinukset: I just didn't like the morning driver he was to serious when you talk to him or say goodmorning he didn't respond I think he hates his job.

Plussat: The rooms, the breakfast, very friendly staff. Gated property.

Plussat: Los trabajadores son muy amables y ayudan con todo. La comida de desayuno muy deliciosa. Te llevan al mall o consulado. Todo fue perfecto.

Miinukset: Nada

Miinukset: El peor hotel en el que puedan estar, desde que uno llega se siente la mala vibra, el mal servicio, mal olor y la oscuridad. Cuando yo reserve online dice claramente que que incluia desayuno gratis, estando alli fui a desayunar el desayuno es un verdadero asco, incluye chicharrones y tortillas remojadas que segun se suponia que eran chilaquiles, lo chistoso que a medio desayuno empezaron a molestarme preguntandome que en que cuarto estaba para inmediatamente cobrarme, me dijeron que no estaba incluido el desayuno aunque les demostre que en mi recervacion decia que si. Aparte todo el hotel tiene un mal olor. Las sabanas estaban manchadas de sangre les dije que las cambiaran y me dijeron que estaban limpias. La peor experiencia de mi vida. Jamas regresare y no lo recomiendo para nada. Horrible lugar y el peor servicio

Plussat: It is an ok hotel for a night or 2. The breakfast is ok. The consulate is about a 10-15 minute drive from the hotel. At least it does have wifi

Miinukset: Rooms are old Rooms are not very cleane, they have a weird unpleasant smell -not the best location - room service is not consistent - internet is not very good

Plussat: Tiene un gimnasio y te ayudan en todo

Miinukset: Son muy atentos

Plussat: We had 2 rooms with free breakfast included and when we had breakfast the lady at the check out charge us for the breakfast knowing that we had free breakfast..when I asked the front desk employee he said yes u do have free breakfast but the other girl at the registers would not refund the money to us.she said that we were confuse and that we didn't have any breakfast included. . She had already taken my cash and would not refund. . We will not stay at this hotel again the staff is dishonest, I was very disappointed with this situation because we always stay at this hotel and now they lost a customer.

Miinukset: The location is good.

Plussat: I was there for an appointment at the consulate, hotel driver Jose Luis , helped a lot made process very easy for me ...