Great massages, hydrotherapy pool.
Lots of people
The quality of the food at AG's
The fact the staff had no record of our booking when we got there. They told us they would upgrade us but didn't. The shower did not work. The room was very hot with no way of regulating the heat (despite all windows open we were very uncomfortable)
The staff and quality feel of the hotel
The downstairs relaxation room where the pools were was not warm enough, nor was the outdoor spa, hydrotherapy pool or steam room. Indoor jacuzzi was perfect.
Wonderful building and public rooms, well-kept gardens, nice pool and spa, very comfortable bed
We liked hotel location and spa. Spa saved the whole stay as hotel environmemt was extremely disorganised
Room was tiny had no air con windows did not open, asy wife is pregnant it was extremely disapoonting that we had no air flow in the room. Restaurant could work on their menu as it is not worth the price, also there could be some work done on redesigning the dinning area as it looks more lile canteen and does not go with the general image of the hotel. Reception staff was not very professional. In a booking confirmation email check out time is between 11-12pm, 11.10am receptionist called room to say we should ve checked out by 11am. We explained to her that is not what the cpnfirmation email says so she continued to argue the point.. Whatecer the check out time she should never argue with a client over such a thing where other hotels deal w
Very pleasant stay, staff were extremely friendly and generally efficient. Hotel Clean, room tastefully finished, very quiet.
Check in was inefficient we were kept waiting for 15 mins to be shown to our room, without the offer of any refreshment or explanation.
The starff were outstanding and service was polite and excellent without being too formal or stuffy. The food in the Brasserie was excellent. The hotel and spa was so relaxing that we were nearly liquid by the end of our stay. It was also incredibly convenient for Gatwick airport. I would recommend it to anyone. Also, weather did not matter as the room included free day membership to the spa so we had plenty to do.
the lift was broken and there were a few other broken things around the hotel, they need to keep up with their maintenance
Lovely feeling and decor of hotel.
I was on crutches after a foot operation and the lift in my block was broken. It was not until the last night that I was suddenly offered a move to another block with a working lift, prompted after we eat in the restaurant. It is a shame the receptionist booking us in did not offer an alternative room in the other block in the first place. We were unaware there was an alternative block. It is the poor performance of this one member of staff that brings an excellent rating down to a good.
I used the spa facilities which were excellent
the level of service was fantastic
The Spa was wonderful.
The fine dining restaurant does not live up to the standard it gives the impression of.
Alexander House And Utopia Spa sijaitsee historiallisella alueella, ja Tulley's Farm sijaitsee 3 minuutin ajomatkan päässä ja Wakehurst Place 5 minuutin ajomatkan päässä majoitusliikkeestä. Käytössäsi on express-sisäänkirjautuminen, express-uloskirjautuminen ja ilmaiset sanomalehdet aulassa. Tämä hotelli tarjoaa asiakkailleen 46 neliömetriä kokoustiloja, joihin kuuluu kokoushuoneet. Palveluihin kuuluu ilmainen valet-pysäköinti.
Perustuu 465 arvosteluun
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