Hilton Sandestin Beach Golf Resort & Spa

The beaches are pristine and the hotel staff provides excellent service at the beach. The wait staff are friendly and observant. They try to learn what you like and dislike and as a result service gets progressively better as your stay goes on.

Though it has been recently refreshed it is still obviously an older property. Missing or broken tiles here and there...that kind of thing just makes the place appear to be poorly maintained. Housekeeping was a joke during our stay and it was blamed on COVID-19. I can accept that they can’t go into the rooms daily. I can’t accept that that means I have to make multiple requests for fresh towels before they’re delivered...of that it takes 3 days to change out batteries after multiple requests daily. Hilton likes to think of itself as a luxury brand. They certainly didn’t perform to that standard during our stay here.