Durango hotellia

Plussat: Location is nice

Miinukset: Bed sheets need to be more cleaner

Plussat: The location is perfect. We love it’s private and has restaurant right next to it.

Plussat: This was our 2nd stay and everything was great again. Excellent staff & facilities. Also enjoyed the associated Garden Bistro Restaurant.

Plussat: The hotel was very nice! Not your average motel 6. It was beautiful on the inside. The beds were comfortable. Very clean. The staff was nice. The price was great!! There was security at the entrance of parking lot. It was our first time visiting and we felt safe.

Miinukset: There was no mini fridge

Plussat: I never experienced such great hospitality like here. Best hotel I’ve been too

Plussat: Everything

Miinukset: Everything was perfect

Plussat: The breakfast was delicious with a nice selection along with authentic Mexican food. The rooms were very clean and very nice.

Miinukset: I reserved my hotel and paid through booking.com and I had a confirmation email showing that, and the clerk refused to except that and I had to pay again. We haggle back-and-forth for about an hour until I was able to check in and the only reason I was able to check in was because I agreed to let them bill me again because they insisted they hadn’t billed me. Now I had to call my credit card, call the Hampton and now booking.com to try to get this resolved.

Plussat: Very nice rooms, good breakfast, convenient location

Plussat: Location was great. Breakfast was great also. But what liked most was the friendliness of the staff.

Plussat: Installations are great. People at the lobby very nice and helpful

Miinukset: Hotel was very crowded and seems that this was not notified to the people in charged of the breakfast: Food not replenish in time lack of dishes, spoons ,etc Juice in the dispensers was frezzed.

Plussat: Excelente desayuno completo

Miinukset: Se localiza enseguida de un centro comercial con buenos restaurantes y Starbucks

Miinukset: Rooms too close to street. Stayed up all night with loud loud music and noise from the neighbors across the street.

Plussat: Clean, comfortable, safe with nice grounds

Miinukset: Wireless internet was terrible. No free breakfast

Plussat: The restaurant was really good

Plussat: Everything

Plussat: Convenient location, close to historic buildings, good restaurants

Miinukset: Poor maintenance, very noisy rooms. When other guests leave their rooms in the morning, you hear everything about them. Shower door did not stay closed so I had to keep it in place while taking the shower.

Plussat: Excellent service the staff that helped us where every attentive to our needs. The premises and landscape where beautiful. We slept very comfortable during our stay. The food was amazing, we had a wonderful stay and would differently stay here again in the near future.

Plussat: Every thing was great the bed was comfortable the pool was clean and the buffet breakfast was the best loved ever about it thank yy

Miinukset: There is nothing I didn’t like

Plussat: Everything was really good.

Plussat: The bed was very cossy. Shower area clean.

Miinukset: nothing it was a great experience

Plussat: Pool was nice and clean. Staff was really pleasant and helpful.

Plussat: Staff was courteous and very helpful. Installations were excellent. All in all a very satisfying experience. I will return there.

Plussat: The entire staff from the general manager the housekeeping staff makes us feel at home every visit to this hotel. The rooms are very comfortable and clean. The breakfast included in the daily rate is complete and good. It’s our home in Durango.

Miinukset: Can’t think of anything yet.

Plussat: OK for the money spent...

Miinukset: Breakfast area saturated at times, need to keep an eye on service and cleaning

Plussat: I had a meeting at the Conference center, so the location was great!

Miinukset: At 3pm the room was still not clean. When I arrived I stepped on something in the room, so that meant that it was not very clean! They don't have a restaurant so nothing to eat at night!

Plussat: Everything very good

Miinukset: 1) No TV, looks like the Hotel went to a different cable supplier and the set up for the TVs wasn't done. It wasn't communicated with a note in the room or something similar. 2) The aisles were not clean, several room service trays and leftovers were observed at the foot of the doors.

Plussat: Staff was very courteous and rooms very clean. Also it's within a very large mall so easy of shopping, movie theaters and restaurants.

Miinukset: You had to keep your key card slotted to keep the lights on in the room.

Plussat: Location was good and personel agreable

Miinukset: Bed was very hard and very small not confortable for 2 adult .

Plussat: Really comfortable bed

Plussat: Very clean, staff very helpful, accessible parking and very accessible to everywhere in Durango

Miinukset: Very low water

Plussat: Location is is perfect!

Miinukset: They’re good about being clean just work on cleaning carpets. Breakfast is good just need to add more to it.

Plussat: The location

Miinukset: The small The aisle and room in floor #6 smells very bad y have to request to move to other floor.The place are not familiar the people says a lot of bad words and drink out side.

Plussat: Breakfast was good. Staff was helpfull

Miinukset: No swimming pool. Bad location.

Plussat: I loved being able to leave my truck at the hotel parking during my trip to Vallarta

Plussat: The breakfast was good

Miinukset: I don’t have any complain

Plussat: Breakfast was very good!!!

Miinukset: Check in took a long time, booked online when I got there they didn't have my reservation.

Plussat: Very friendly personnel Very good breakfast

Miinukset: It is not close to downtown

Plussat: Eggs need work and beds alright

Miinukset: Breakfast needs to be more fresh

Plussat: Staff is friendly and very courteous. Breakfast is good. Facilities are good, but need some updates. Easy to get to from downtown.

Plussat: The hotel staff is great, they are very attentive and happy to help. The hotel location is also very good, all main attractions and places are close by.

Miinukset: The hotel is very outdated, the rooms and hallways have stained carpets; and the beds and pillows are ok but not that good.

Miinukset: The furniture and decoration of the hotel look a bit outdated. I suggest a redesign on the spaces.

Miinukset: When I called the hotel, the staff told me the room was cancelled due to non payment. I had my card in file but I had issues with the bank in the USA. I contacted booking to see if I could cancel the room as well due to me having issues with the bank. I decided to give it one more try so I called my bank and the hotel to see if I could reserve the room again. As I spoke with Patricia she stated that I had until 12pm to call back with an active card so I can keep my room. I called around 1030am have my card info. When I arrived to the hotel they didn’t have my room reserved. They had no trace with my info. Even when I showed them my reservation and the hold they had on my card. I have names and details and they didn’t even bother to help me. Staff proceeded to tell me that they were going to cancel other people’s room so I can get a room but then I would have to move rooms the following day while at the same time she was making it seem like I was lying about me having a reservation. Won’t be returning due to customer service issues with them.

Plussat: close to stores and airport

Miinukset: the bed was to hard and the carpet had stains

Miinukset: Plumbing makes loud noise from adjoining rooms Pillows were wadded up balls of foam chips stuffed into a pillowcase

Plussat: The rooms are very clean and staff is friendly...

Miinukset: I had requested an early arrival, and when I got there I had to wait about 4 hours...The complementary buffett was low on food and there were not enough tables to sit...The AC units are placed right above the beds in the room and it hits you right in the face...

Plussat: Very nice, perfect location

Plussat: It was clean. The staff was great in the attention to all three rooms

Miinukset: Only one elevator was working it took a long time to go up and down between floors

Miinukset: One elevator didn’t work out of two... so it took a good while to move around!

Miinukset: Small rooms and noisy floor

Plussat: Excelent location, nice room , good breakfast and good service

Plussat: Everything

Miinukset: Everything was ok

Miinukset: The elevator was not working and we had to carry our luggage to the 5th floor. Other than that Hotel was great!

Plussat: That's one of my favorite hotels in Durango

Plussat: The Hotel is a bit shabby but clean.

Miinukset: The price for room.

Plussat: Walking distance to all the activities in central Durango. Staff accommodating considering neither they or us spoke each other's language(Spanish/English)

Miinukset: Need some wall hangings, pictures on the walls in rooms and hallways. It really echoes.

Plussat: breakfast was very good, the service at the restaurant was very good too. very clean and staff was attentive and corteous.

Miinukset: definitevly they can use better matresses, very hard matresses

Plussat: Staff were very patient and helpful. Breakfast supplied was tasty , nutritious and lots of it. Meals at the restaurant were very good and waiters suggestion for my western palate was spot on, tasty and cheaper than I was going to select.Wifi was the best I’ve experienced in Mexico in last three weeks.

Miinukset: Nothing of major importance.

Plussat: Very handy to restaurants and site seeing. Was good that breakfast was included. Coffee was good, not watery. Very clean hotel and restaurant. Friendly staff.

Miinukset: Beds were a little hard. View outside window was the window of another room.

Plussat: very good choice at breakfast, and excellent location near centre of town

Miinukset: nothing

Plussat: the location

Miinukset: The rooms were old and smelled weird, also lacked essentials like soap. Overall I think that it needs a lot of maintenance, and the staff needs to improve the customer service experience.

Plussat: Good location. Relatively quiet. Food ok.

Miinukset: Extreme cold room. Ripped sheet. Had to ask for another and make bed myself. Not impressed.

Plussat: Good service. Good breakfast.

Plussat: The enviromnent and the location

Miinukset: The bed was broken and the bathroom throw water

Plussat: The staff were very helpful, the location was good, good TV channels and wifi.

Miinukset: Waste of resource/ lack of consideration for the environment (soaps replaced mid stay even though it had only been used for a day! - why?!) A plastic wrapper every time. Towels should not be washed mid stay unless requested - waste of energy/ water and money for the hotel. At the price it would be good if breakfast not included. Hot water was intermittent in my room.

Plussat: The staff was great. Super clean room. The pool is well kept. We extended our stay and will return. Great places to eat around the corner.

Miinukset: The restaurant service was bad and after breakfast we never returned. No ice for drinks. We were the only ones there should have been a sign

Plussat: The room was large and clean, the place is quiet (the first night we were the only guests of it, so I might be biased), relatively close to the center of the city. Both, we and the personnel were handicapped by the language barrier. They were helpful, as much as they could, no complains.

Miinukset: There was not at least a little table, there was not at least one chair where to lay one's underwear for the night, there was not a little bottle of shampoo in the bathroom. The 'hot water' was not warm enough for a shower in any of the 3 days we stayed there. There was no little card that facilitates the communication with the personnel (by hanging it to the door). The door locks are antiquated and seem to be easy to open them with a card and as such you will not leave in the room any valuable. If they have a hotel safe (for tenants), it was not advertised at all. The things written above though unpleasant, would not make us not recommend this hotel. Aaa, just remembered the very noisy beds - you turn, the person in the other bed wakes up (steel spring mattress)

Plussat: Friendly staff, cleanness, great view, great price.

Plussat: The location of the hotel is close to downtown durango

Miinukset: The bed.

Plussat: The design is interesting. The room was HUGE and very clean. The bed was comfortable too. I was happy I could walk to the Hotel Gobernador as they have a nice restaurant.

Miinukset: The building is really old, and parking was somewhat complicated. For the money the hotel was ok. I will spend more next time and stay at the Hotel Gobernador. Also, no hot water :-(

Plussat: There was no breakfast included in the stay and what restaurant they had there was no one to assist you always empty no staff.

Miinukset: Room was to small shower leaked water into the restroom bed sheets were dirty, had problems trying to get an iron they gave me an ironing board but no iron also the phone didn't work could not communicate with the front desk had to use my own phone the elevator broke and to walk up 3 flights of stairs they also stated that they would help out with a taxi in the morning and they didn't they were all asleep had to retrieve my own taxi some of the employee staff were very rude like they didn't want to here anything also air conditioning was not working correctly it was an uncomfortable stay expected a bit more out of the hotel lucky it was mainly used for relaxing but didn't relax at all the bed was hard and lumpy very thin mattress the bed barely fit in the room hardly any room to walk around pictures on the site are not accurate to what the room looks like.

Plussat: No shampoo in the bathroom. No coffee or water. Just a room and soap.

Miinukset: Changed my room reservation from a king to a double

Plussat: Very strong wifi.

Miinukset: Nothing really.