Embassy Suites Syracuse

A Hidden Gem

The bed and pillows were the most comfortable I have ever slept in at a hotel. Also the service was outstanding. The staff was very helpful and brought anything that was needed. Very quiet and comfortable rooms

A bit noisy in the common areas as the pool is enjoyed and used by the children that are there.

A solidly great hotel...sans alarm.

The rooms are very spacious. Bed was comfortable. The courtyard is fantastic, it's so pleasant with the little stream running through. Good breakfast, omelette station was a plus. Staff upon arrival was very hospitable (fitting for the industry).

Pool area had holes in the ceiling. Otherwise, everything seemed pretty maintained. My only other complaint is that the fire alarm went off at 6am and scared the heck out of myself and my partner. Went off for a good 5-10 minutes and as we were heading outside was shut off. When I was checking out that afternoon, the girl at the front desk just half-apologized and said the kitchen cleaners did it. I know it wasn't her fault, but pretend that you care about waking up 100+ guests with an air raid style alarm. It's hospitality 101.

good price with good buffet breakfast minutes from the thruway large accomodating suit nice atmosphere

I liked the feeling of the place...the staff was very nice and helpful and the good was excellent...the room was great and there were no problems

The bathroom was a little small and there was no fan