Hotellit: Philadelphia

The Sofitel in Philadelphia is in a great location. It has beautifully appointed rooms, and the staff are gracious and warm.

Typically, I feel very comfortable in any room I stay in. However this time, the air conditioner didn't work properly, and the shower didn't drain properly. It did dampen my enjoyment of the hotel.

The staff and service were impeccable.

Food at Urban Farmer was fabulous. Quite a delight. Rooftop bar was excellent - beautiful view.

Room smelled like smoke. First staff person apologized and offered no other solutions. Second call the staff person offered an ozone machine to clean the air. He never showed up. I called two hours later after dinner and they said they couldn't bring the ozone machine to the room, stating that the machine couldn't be in use when the guest was in the room. Disappointed in response and knowledge of staff.

Really enjoyed my stay. While not traditional room service, the food at Urban Farmer was amazing.

So Good~

The room was very comfortable. The location is great. the price was very reasonable and the staff very nice.

The room was a little bit noisy during evenings and nights. I think it would be nice to put double glazing.

Rooms were spacious and staff helpful.

Location

The location and amenities made available were a terriffic value. The staff and service was first class

Location was great and rooms were overall quite clean. A little beaten up, but otherwise quaint. Lobby bar and front desk staff were very nice.

Someone trying to get into our room in the middle of the night and the cleaning staff thinking 830 am is an okay time to come clean the room.

Parking was easy, front desk staff was polite and helpful - but housekeeping was loud and crass outside of our room in the early hours. Be careful if you are located in room 1602 - the housekeeping staff 'breakroom' is right outside your door.

Directions for ice would have been nice - rather than the scavenger hunt I ended up going on.

I LOVED being able to get seltzer water in the lobby 24/7 and I loved the coffee machine in the lobby, too! The computer workspaces in the lobby were also very, very helpful. It didn't have a lot of silly extras -- the rooms were spare but completely adequate. The maids actually left the towels alone if they were hanging (so they weren't laundered needlessly).

My husband complained that the bathroom was so cramped and that he had to hold the toilet seat up when he wanted to pee. The fridge was in a cabinet which wasn't installed so well so it was tricky to close.

Great staff.

The listing mentioned free parking. It was not- only 35% off

The room was very comfortable and yet stylish. The location is absolutely perfect. The highlight of our stay was the incredibly attentive and friendly staff. We highly recommend staying at Loews Philadelphia Hotel!

Location was prefect for walking around town to all the sites

Friendly staff. Good location.

$50 for valet parking. Still not sure where they parked the car....

The hotel was pet friendly

Hotel need a pool

Access to historical sites and great restaurants

Good check in person

Internet service

I loved that the room was very clean and the bed was so comfortable I didn't want to leave in the morning

I didn't like that the room didn't have a refrigerator or microwave which i usually included in most hotels rooms also the pool wasn't as big as the picture and didn't have steps for me to get in which is a requirement for me because I'm handicap

Loud, room my elevator, oversold. Dirty lobby. Felt unsafe

Breakfast was very good. Dining room good ambiance. Wait staff were excellent.

Air conditioning was too noisy. No night light for bathroom.

Room was dirty and disgusting

Everything. Service, quality .

Towels could be upgraded.

Everything, happy staff, welcoming, clean rooms, awesome views, definitely would recommend this hotel.

Location

Dirt in corner of bathroom, pool area unkept,

Great location in walking distance to historical sites. Super friendly front desk staff.

Room was not ready at 5:00 pm. They did take half off parking to compensate a little.

The hotel was beautiful, the employees were very kind, and the room was perfect for our overnight stay. We walked to the Reading terminal market, and we were across the street from the subway station. Couldn't have asked for a better location!

The valet parking was a bit pricey but it was very convenient and no stress.

This was out 4th time staying and it was just as before. Clean friendly convenient and FANCY!

It's a little hard to grab a cab/uber out front, but that's the city. No reflection on the hotel at all.

Staff were all personable and helpful. Room was appointed nicely.

The sound insulation between rooms that share a door is poor.

Room was very clean. Comfortable bed. Staff was friendly and attentive via phone to front desk.

Thin walls. Reception desk was slow as molasses. Possibly understaffed. Check-in on the computer took way too long especially having already provided all my details online. Dried creamer packets for the coffee in room is disgusting.

I really didn't know what we had gotten ourselves into until we arrived. We were pleasantly surprised. This is the perfect location and is close to everything. There is an adorable little park right outside that has cute little events all summer long. I can't imagine staying anywhere else. Oh and did I mention the view??? Amazing!

great location

Location. Proximity to baseball stadium, football stadium, and Wells Fargo Arena. Rooms very clean.

No free breakfast. A bit pricey. If you arrive on the same day as an event at any of the stadiums, parking lot is used for the event and charged out. As a result, the parking lot gets VERY full, and they do not reserve a specific area for the hotel guests. As a result, you can end up parking in some strange places (ie. the aisles), and you need to move your car after the event in order to feel comfortable with where you parked.

The place was clean, and the location to the ballpark can't be beat. It was expensive.

It was expensive, they charged me more for the room than I paid for on Kayak, and the bar to grab a drink after the game was a joke. They had no drafts, their bottle selection was garbage, and when we got the bill for two common "domestic" crafts (Sam Adams) the bill was $16. We thought we were still in the park.

Location No problems

$4.50 for a bottle of water

The room was very nice. The bed was super comfortable. The walkway to the airport was a great convenience. I wish all airports had a attached Hotel like this one. The price was ok. Paying a little bit more was worth it. I would definitely stay there again.

Too big if anything. 8 minutes to get to/from room

The hotel does not offer Reward points when I book through Kayak

Continental breakfast served in the room at time I choose

Great location for walking to restaurants and activities

My wife and I were very favorably impressed with the Independent Hotel. The building itself has historic charm. The setup is a bit eclectic, with a small entryway to the elevator up to the lobby. The rooms are quite spacious and well appointed. The staff couldn't be more welcoming and enthusiastic. In addition, the hotel is near some very fine restaurants and attractions. We walked everywhere. Our visit was terrific. We look forward to coming again and we will definitely recommend this hotel to our friends.

Water from gym

Pull out sofa was terrible

There are many homeless persons in the neighborhood. A shuttle service from the hotel to areas friendly for public transportation would be desirable.

Not a good bed at all. Otherwise everything was pretty good. Nothing special though.

My room had everything I needed. The location is excellent. The hotel offers free wifi and hot breakfast.

They charged me $70 for incidentals at check in without telling me about the amount. I noticed it, because my credit card company emailed me about the charge. Also there was a strange charge ($0.01) after check out. I need to figure out what it was for.

Hi price for overnight parking!

Excellent location, with many stores and restaurants in easy walking distance. Very classy lobby and dining area.

Awesome building champagne at checkin have had many enjoyable and memorable stays.

Understaffed, poor service sub par to other Ritz hotels. We were provided with wrong room on arrival. Room was somewhat dated and curtains had large weird stains on them. Carpet in room was also stained making it feel dirty. Restaurant service was horrible / waited 40 mins for a table then waited another 15 mins to get acknowledged by staff. Used express checkout, left some negative comments and asked for emailed updated portfolio via email - never received. I've had better service and value for money in other not so "refined" hotels.

The manager took great care of us after she was told about our disappointments. She was wonderful and made our second night much better than the first. Most of the other staff were very friendly and accommodating.

The facility is extremely old along with the heating/air conditioning units. Our sheets had a hole in them. Had disappointment with 2 staff members who were a bit rude. Felt the crowd that hung out in the hotel bar and/or were staying at the hotel were a bit trashy. For the price per night, we could stay at the Sofitel or Four Seasons and get better accommodations.

Location

Small room and no facilities at a price that is equal to Sheraton and Hilton level hotels

The hotel location is excellent. It was within a short walking distance to many of the area attractions. Having a very nice breakfast in the hotel was a delightful way to start the mornings. The breakfast room reminded me of a hotel in Rome, Italy.

It would be nice to have a mirror over the desk in the bedroom so one could be dressing, applying makeup, etc while the bathroom is being used.

Very convenient. Being renovated right now. Old furniture in rooms. Really needs an upgrade.

Proximity to the airport.

The rooms were nice, and the staff was fantastic. The nightly reception, and breakfast.

Construction in lobby areas, cable went in and out, no towels by pool even after asked front desk.

Friendly, helpful staff.

Close to Convention Center and easy to get to subway/ markets

Ystävällinen, nopea palvelu. Hyvät lisäpalvelut, kuten autonvuokraus. Hyvät, tilavat yleistilat ja aulapalvelut. Erinomainen aamiaistarjoilu ja -palvelu.

Huoneissa ei ollut tallelokeromahdollisuutta.

The staff were all super friendly and eager to help. The rooms are small but plenty big enough to sleep and have some walking space. EXCELLENT location. Wonderful restaurants and nightlife steps from the door but not overly noisy. Historic areas were within walking distance. Old City was walkable, but a bit farther than some may be comfortable walking however Uber is available within moments of request. The rooms have had a makeover, not the best quality contractor as some things are coming off the wall but overall the appearance is nice for a budget friendly hotel.

No fans and no room air conditioner. The AC/heater is controlled from each hallway. Our room was stifling hot so we walked the two blocks to the Target and picked up a $20 box fan. The front desk girl turned the AC down even more which helped the temperature greatly and our fan kept the air circulation going and dried our hand washed laundry.

Very convenient location and helpful staff.

My room had a window without a view; therefore the room did receive direct sunlight. As I didn't visit the city during vacation, this was not a big drawback.

Air conditioning

There was a dried booger on the shower curtain. The bed wasnt comfy at all. Not enough pillows

It is close enough to the city in a nice area

Hallways smell from smokers. The non smoking room smell was ok