Philadelphia hotellia

Plussat: Close to everything.

Miinukset: Charged my card lots of extra fees. Parking was 40 a night at hotel. Not the price booking quoted me.

Plussat: Terrible attitudes by the staff. Room occupancy was to be 5, but instead was 2. They yelled at us and said it was out fault that there were 2 full beds, instead of the 2 queens & pull out couch as promised. No apology, no remedy.

Plussat: The staff was very welcoming and the facilities were clean. Convenient to everything we wanted to do. Right across the street from Reading Terminal Market which made quick meals easily accessible.

Miinukset: Our bathroom sink was extremely slow to drain.

Plussat: Centrally located

Miinukset: Noisy neighbors first night kept us up till 230 am. Personally talk with guess asking the to quiet the children .Had to call the front desk and have security come up and talk to guess . To many children in one room with adult supervision.

Plussat: location

Miinukset: old and too much noice in the pool

Plussat: Front desk hospitality

Miinukset: I smelled a bad odor in the hallway crossing over into the convention center

Plussat: Desk staff and porters were courteous

Miinukset: code violations were posted on the entry doors which was concerning. the lobby was under construction. The bridge & lobby to our room smelled of vomit. Our car starter was lost by the valet. the wait for valet was ridiculous. our room was not ready.

Plussat: Love the downtown location!

Plussat: Best location

Miinukset: Bathroom floor could have been cleaner. If it cannot get clean, renovate it

Plussat: Location

Miinukset: Crowded

Plussat: The location was key to what we wanted to do at the Convention center and within walking distance to great restaurants and entertainment.

Miinukset: windows were really dirty on the outside and one piece of glass in our room was clouded.

Plussat: Location

Miinukset: Very busy

Plussat: Great

Miinukset:

Plussat: Very bad experience

Miinukset: Handicap room with two beds and no bath and noise all night long no sleep

Plussat: The rooms at the Marriott are comfortable and the staff is accommodating. The location of the hotel is ideal for tourist who wish to visit center city.

Miinukset: For travelers driving by car, the location of the hotel is not ideal, as driving to the center of Philadelphia can be challenging.

Plussat: The location was terrific easy access to trains and within walking distance to all Philly's tourist points

Plussat: In order to fulfill my request for a king bed on a busy night I was upgraded to a larger room.

Miinukset: No.

Plussat: good location

Miinukset: staff was not very friendly or helpful

Plussat: - Location was great

Miinukset: 1.Check in - guy who checked us in was very unfriendly. Lady working next to him was much better and she was not even serving us! 2. Parking was annoying - we chose hotel because it had it's own parking but arrived and it was full. Was told to park across the street which cost $50 vs $36 for hotel. 3. Breakfast staff were lazy (did not take our finished plates away when we uses the buffet. 4. Hotel rooms need modernised. It was like going back to 1990!

Plussat: I loved the location, right in the heart of downtown....easy access to much right down town

Miinukset:

Plussat: The staff was very friendly. The coffee bar in the lobby was much appreciated.

Miinukset: The bathroom was very small, but for our one night stay, it worked out okay. The bed was not all that comfortable, and there weren't enough pillows. I guess we could have asked for more but didn't.

Plussat: The staff were very friendly and helpful.

Miinukset: I didn't like having to pay for parking; and the parking was a block away.

Plussat: Nothing!

Miinukset: Room was extremely small, could not shower without banging walls, toilet seat would not stay up. I have 4 reservations for friends on 3/14 and I need something done, otherwise we will be embarrassed.

Plussat: Location

Miinukset: Broken elevator and coffee machine. No snacks in designated area. Did not get full housekeeping services on Sunday. Room furniture showed significant wear. Closet handle loose. Had to make two requests before receiving the appropriate number of towels.

Plussat: Good value, great location, extra blankets and extra comfortable beds. Free wine and cheese happy hour.

Miinukset: All good

Plussat: cleanliness

Plussat: Easy checkin. Clean comfortable room. Very comfortable bed

Plussat: The location was great, very close to City Hall and a 10min walk to the Reading Terminal Market, The room was clean and everything seem pretty updated. There was free coffee in the lobby, nothing fancy but nothing to complain about.

Miinukset: One complaint I have probably is about the room: the layout of the room was strange, as there is a piece of wall that's next to the bed, which makes it hard to watch TV from the right side of the bed (as blocked by the wall).

Plussat: Room very clean, Location was good for what we needed, price paid in comparison to other local establishments

Miinukset: No towels in room till after 9pm and I had to call to get them, once called they were delivered promptly

Plussat: Love the location and convenience to downtown shopping. Rooms are small but cozy.

Miinukset: Parking fees are ridiculous!

Plussat: Neat, clean and great staff.

Plussat: Everything but the view, that was okay though we were in center city...

Miinukset: The view

Plussat: ice water in hallway

Miinukset: The final bill was much higher than the price on the website

Plussat: I liked the large lobby with computers for e-mail. The staff was friendly and I liked the compact, very efficient, clean room.

Plussat: service

Miinukset: working of the conditioner at night - loudly

Miinukset: Bookings.com did not make it clear that the amount on my reservation was without tax- this should be in boldface next to the reservation cost- I was surprised and not happy about this. You really need to do something about the elevator problem- my friend was stuck for 15 minutes in the elevator.

Plussat: Location: walking distance to Downtown Philadelphia, shops, restaurants nearby.

Plussat: Conveniently located downtown near many shops and restaurants,we walked to everywhere we needed. The staff was professional and the room was clean , functional and spacious .The automated check in process save you time.

Miinukset:

Plussat: The location

Miinukset: No continental Breakfast

Plussat: the club-like atmosphere, ideal for work and rest

Miinukset: nothing really :-)

Plussat: location

Miinukset: rooms were very small, but b/c we were gone much during the day, it did not bother us much.

Plussat: I thought it was awesome. conveniently located downtown near many shops and restaurants. Key card entry into elevator helped me feel safe. The room was small but very clean. Staff as friendly and I will definitely stay there next time I'm in Philly

Miinukset: the hotel room didn't have any drawers

Plussat: I liked most that I wasn’t home.

Miinukset: I’ve stayed there three times recently and each time the plumbing wasn’t working properly. This time they placed me in a dusty room with no working heat and I had to be moved which ended up having a stopped up sink and an overflowing toilet!

Plussat: The staff were friendly and they made my one night stay as comfortable as can be.

Plussat: I loved the location of this hotel, within walking distance to everything I wanted to do!

Miinukset: The only thing I didn't like is the parking is not included in the room, and cost $46.00 for overnight parking, that is the only drawback.

Plussat: Location is great. The property was clean and staff fiendly

Miinukset: Room was small considering that there were not many people staying at the hotel. The hotel kept all their old menus and room service lists but there was no such service during the quarantine. Why leave it in the room?

Miinukset: Below average room with holes in sheets and messy hallways

Plussat: The staff ate helpful, I like room size, it has refrigerator and U requested for microwave which they provided. Il definitely be back next time I'm in Philly

Miinukset: The aircon is quite loud and takes awhile to get cooler, hope they get to fix it.

Plussat: the room was dirty I informed the front desk staff and left my room for a work meeting for four hours and returned to the room in worse condition. more hair left in the bathroom and toilet paper left in the toilet.

Miinukset: the cleanliness of the room, the conditon of materials left in the room: worn out and beat up.

Plussat: Great location, was able to walk everyplace we went

Miinukset: Yes, the $55.00 charge to park overnight. That is almost half what the room charge was

Plussat: I liked the location with plenty of shops and restaurants near by. Staff was very friendly and helpful. Lobby is beautiful and comfortable.

Miinukset: Carpet in room is ready for replacement.

Plussat: Clean, allowed early check-in an hour or two before check-in time. Good value for its location.

Miinukset: Only slight issue was the plumbing. I guess the occupants who vacated that room flushed down something they shouldn’t have.

Plussat: Clean, quiet, modern decor recently renovated, easy check-in/out, easy (though pricey) on-site protected safe garage parking. Fulfilled my request for a lately unoccupied room, sumptuous room with all mod-cons, good location a block from Rittenhouse square, huge lobby in which to safely relax and safe-distance visit w/friends.

Miinukset: There should be directions on how to plug in and operate unusual and unplugged coffee/tea maker.

Plussat: They had a fire drill 2/3 nights we stayed. Parking was way too expensive.

Plussat: Rooms were spacious and staff helpful.

Miinukset: Location

Plussat: The location and amenities made available were a terriffic value. The staff and service was first class

Plussat: Front desk people were cooperative.Nice central location for shopping, and seemed a nice neighborhood.

Miinukset: Food smell permiated room (probably from steak house in the hotel).Became very nauseating during my stay, and interfered with all uses of room. Poor sleep from smell. It was like people were cooking rotten meat all day and night.

Plussat: The location was very good, very central and near to a shopping area, and near where my friends lived.

Plussat: Employees very helpful and location was great.

Miinukset: Mouse traps with droppings clearly visable in room.

Plussat: Flexible staff, location.

Miinukset: Needs rennovation, loud AC.

Plussat: The room was spacious and quiet. The reception area is very airy, bright, luxurious, and welcoming. The bar food is good.

Miinukset: No grab bar in the shower, inside a tub. Toilet paper holder was behind me on the wall.

Plussat: Great bar with friendly staff and very good food. It was enjoyable to hang out there after a day of seeing the sites.

Miinukset: Rooms seem a bit dated, and there was no safe in the room.

Plussat: Excellent location

Miinukset: Overcharged for keeping a pet in the room. Neighboring hotels charge either nothing or $25. Radisson Plaza-Warwick charged us $60 for an overnight stay.

Plussat: Location

Miinukset: Bathroom small, no place to hang towels

Plussat: It's in a great downtown location, within walking distance to virtually everything, as well as close to various train stations. The staff is incredibly friendly, the hotel exceptionally clean and well designed.

Miinukset: The only minor complaint I have was the one entrance/exit revolving door which seemed to have motion sensors that didn't always work well.

Plussat: the room

Miinukset: parking situation stinks, location does not lend itself

Plussat: Nice room. Good location. Very, very modern inside.

Miinukset: We check in on a Saturday night around 6:00 PM. The hotel was not booked solid. As it was dark we really couldn't see outside but when we woke up in the morning we had the most awful view I have ever had in a hotel. They could have done better.

Plussat: Location

Miinukset: Their room refrigerator was filled with items to purchase, beer and nuts etc.., leaving us no room for personal drinks. No microwave in room. Also street leading to parking garage was blocked off.

Plussat: Overall cleanliness, staffs friendliness and safely.

Plussat: It’s bright and clean The room was small and I had to listen to doors slamming all night long

Miinukset: Needs to be sound proofed

Plussat: location and view

Plussat: I loved it will definitely recommend and return I loved everything the room staff unfortunately I didn't get to the pool but I plan to next stay

Miinukset: The having to pay for parking every night I think it should be a flat rate pretty expensive

Plussat: The Hotel has the service level of a 5 star hotel. Staff are extremely hospitable and welcoming. Enjoyed my stay.

Miinukset: There isn’t an option to get a room rate including breakfast.

Plussat: Clean,secure,close to convention center, comfortable

Miinukset: The need for reservations and the price point of the only restaurant

Plussat: Room service was amazing.

Miinukset: Nothing at all.

Plussat: Good location, clean. Room had everything you needed.

Miinukset: Night we stayed there were some rowdy guests on our floor. Pretty sure security was needed, but it went on awhile.

Plussat: The staff were extremely helpful, and the rooms were comfortable, clean, and modern.

Miinukset: The thermostat was broken in our room, causing the heat to be too high. We didn't have time to get the staff to fix it, but it did make for a bit more toasty a stay than I'd have preferred.

Plussat: Room was very nice very comfortable shower was gorgeous

Miinukset: Ordered room service closed early for a weekend but extremely pricey...especially for breakfast Spent $70. for breakfast for 2 :-(

Plussat: Location was perfect for Marathon. Short walk to the Convention Center, Art Museum, China Town, etc. Marathon start/ finish was 1 mile away. Took the free shuttle to race start and walked back afterwards. Did not try the restaurant but looked nice.

Plussat: The beds were comfortable and the room was very clean.

Miinukset: The hotel needs some updating.

Plussat: It was fun

Miinukset: N/a

Miinukset: Told me I’d have robes and then when I got there said it wasn’t anymore then said they were only for premium customer in which it said it would be included when I booked . Also the room I booked for wasn’t what I got it looked different was smaller but still was nice n clean so I stayed without complaining

Plussat: The hotel was in a great area. There were so many things accessible if you are willing to hit the pavement and explore.

Miinukset: I do not feel the rooms were of the quality for their star rating. Just felt underwhelming, especially the bathroom and television.

Plussat: Quickest check-in ever. Friendly staff. Room was perfect for our needs. Great location and price. What more could you want?!

Plussat: The location of the hotel in downtown Philadelphia

Miinukset: The price for parking here, it was way too expensive. There should be some sort of discount if you’re staying at the hotel

Plussat: Interesting design and great pool

Miinukset: The elevator was way to slow. We waited 10 minutes for the elevator at 5 in the morning and almost missed our Uber reservation.

Plussat: Centrally located, very walkable, neighborhood felt safe even walking alone at night.

Miinukset: It took me a WHILE to figure out how to turn off the lights above and to the sides of the bed. I finally figured it out when I had the phone in hand to call the front desk. (There was a itty-bitty switch along the bed headboard near the wall)

Plussat: Clean room and comfortable bed

Miinukset: Check in process.

Plussat: It was very clean customer service was at its best especially during such a crazy time in our lives and check in was easy and fast and the stay was amazing I slept well

Miinukset: There was nothing I didn’t like

Plussat: Very comfortable

Miinukset: I thought the rooms would be maintained daily with new towels and a made bed but that wasn’t the case.

Plussat: I was on 18th floor. I don’t like a thing in this hotel.

Miinukset: The receptionist is very rude. Strong smell of drugs on the hallway. Poop on the elevator and hallways.

Plussat: No wash cloths available in the entire hotel. Wasn’t able to shower before work. Such a huge inconvenience.

Plussat: Nothing

Miinukset: I never check lady was ignoret i ask her where the manger was at she responded she was all i ask her well can she get some help because she was by her self and and it was about 20 people in line and it was late so when i did get to the window she didnt let me check in

Miinukset: No toilet paper I had to go and purchase some

Plussat: Close and convenient

Miinukset: The side tables in my room were not clean.

Plussat: ABSOLUTELY NOTHING

Miinukset: CUSTOMER SERVICE HORRIBLE! SECURITY HORRIBLE NO RESPECT FOR CUSTOMERS HOTEL SERVICE HORRIBLE

Plussat: Didn't have breakfast. Hotel location was good. Room was very nice

Miinukset: The room wasn't the way I asked for.

Plussat: TV and the shower was nice!

Miinukset: No access to microwave or refrigerator

Miinukset: The room wasn’t cleaned and we stayed for 3 days, we paid for valet parking but on some instances had to wait up to 10 minutes for our car or go find somebody to retrieve/park the car. We all suffer from spider bites.

Plussat: The staff was very courteous.

Miinukset: There wasn't a microwave or a fridge in the room. The ice machine was down.

Plussat: The rooms are really good

Plussat: central location in walking distance of major attractions

Plussat: The location

Plussat: closeness to convention center and to restaurants

Miinukset: needs some restoration of the lobby and work out facilities, in general hotel is functional.

Plussat: Proximity to convention center.

Miinukset: The delay in check and it stated that booking.com did not send my information. This created a 1hr delay, the kitchen was closed due to the delay in check in process which was not my fault. The room was less than average and reeked to cigar/tobacco smoke. This cause an a severe allergic reaction and I had to go to my meeting with red eyes and a headache and runny nose. The location of the room bad.

Plussat: The location of the hotel to all center city attractions was very good.

Miinukset: None

Plussat: Close to downtown; nice room for the value.

Miinukset:

Plussat: Ystävällinen, nopea palvelu. Hyvät lisäpalvelut, kuten autonvuokraus. Hyvät, tilavat yleistilat ja aulapalvelut. Erinomainen aamiaistarjoilu ja -palvelu.

Miinukset: Huoneissa ei ollut tallelokeromahdollisuutta.

Plussat: The room was really clean and nice looking. Great location.

Miinukset: The price, downtown Philadelphia is really expensive if your saying in a hotel..

Plussat: The beds were very comfortable.

Miinukset: The pillows were filthy. I brought this to the Assist Mgr of Guest Services attention. He gave us a voucher for a free meal.

Miinukset: Parking......I had to pay an extra $35 just to park. On top of the room fee......this I dont agree with.....If I'm paying over $130 to stay at your hotel.....in the city dont ya think parking should be included?...........other than that it was a good stay

Plussat: There was no breakfast.

Miinukset: Everything was closed despite other hotels having the same amenities available.

Plussat: The location was great and the setup was good.

Miinukset: Some of the dresser tops were dusty.

Plussat: I like the location and I didn’t get to try the breakfast

Plussat: Location was perfect. Parking was convenient. Staff was exceptionally friendly.

Miinukset: Shower drain wouldn’t stay open. Had to wedge a soap dish under it. Very noisy at night with people running around and yelling in the hallways. Parking prices are outrageous.

Plussat: The location was perfect. The room was a good size and the bed was comfortable.

Miinukset: The room didn’t have a microwave. The bathroom had ants!!

Plussat: The location and the front desk staff were friendly

Miinukset: The room didn’t seem clean at all to be honest and there was some type of dirt in the chair when I first entered

Miinukset: Parking was quite expensive.

Plussat: The room is beautiful. The biggest room I ever stayed in plus a great view Of broad street and city hall. Will stay again. Looking forward to staying there again. Can not say enough

Miinukset: Nothing at all. Just the best ever

Plussat: convenience

Miinukset: no

Plussat: The rooms

Miinukset: Tub was not that clean

Plussat: No air in room. 83 degrees No working ice machine on my floor or below Had to go to the lobby then up to the 24th floor. Ice bucket broke and a screw went flying.

Miinukset: Really

Plussat: The room was clean and the bed was comfortable. We loved being greeted with warm cookies.

Miinukset: The buffet breakfast was always cold, rooms were very small and walls are very thin (noisy).

Plussat: This hotel has a great location for downtown lodging and getting around town. I liked the price through Booking.com

Miinukset: Our room was on the street side and was noisy due to traffic. We had asked for a quiet room upon check-in.

Plussat: location

Miinukset: the room was not clean, dust everywhere, seemed like it was quickly fixed up.

Plussat: It’s so nice and clean and comfortable beds. It’s location is perfect in walking distance to everything. Their service couldn’t be better. The breakfast there is amazing too.

Miinukset: Just wish the room had a fridge

Plussat: Sofitel staff was extremely attentive and they helped make my stay especially pleasant. The Concierge made perfect recommendations to restaurants (for both taste and ambiance) nearby that we could walk to, and their bell and valet staff were very helpful and always greeted us with a smile.

Plussat: Perfect location. Nice, professional staff. Clean, well equipped room.

Plussat: The location was great. Our room was big. The bed was very comfortable.

Plussat: Staff were extremely helpful, accommodating, and responsive.

Miinukset: Walls fairly thin and room a bit noisey

Plussat: Great concierge. Happy hour

Plussat: The hotel was very nice but I found a hidden camera in the bathroom and I felt my privacy was violated

Miinukset: The hidden camera in the bathroom really discouraged me returning

Plussat: Beautiful room with lots of fun details. HUGE bathroom, with both a stand-alone shower and tub -- felt very luxurious. Two different sitting areas. Very comfortable bed. But all that was just a bonus, because the staff was wonderful! Demetrius at the front desk was kind and accommodating, talking to me about how best to visit the Barnes Foundation, and they stored our luggage twice (before check-in and after check-out). Great weekend trip!

Miinukset: Nothing!

Plussat: The stay was beautiful. I couldn’t ask for a better hotel to stay in. Thank you for the professionalism of the staff.me and my family will be back.

Miinukset: Everything about it.

Plussat: Everything

Plussat: Service

Plussat: The bed was extremely comfortable. The bathroom's spacious and well appointed. The location is excellent.

Miinukset: There was a slight inattention to details for a hotel of this caliber. The closet and cabinet doors were misaligned and did not close flush. An empty glass sat on a counter by the elevator for more than a day. The only thing that could be called truly terrible about the stay was the staff at the hotel bar, Liberte.

Plussat: Absolutely comfortable, clean, excellent experience

Miinukset: Nothing to complaint about

Plussat: The hotel staff was very accomodating. When we needed an extra roll away they immediately brought it up to our room.

Miinukset: We wanted tthe bell captain to leave the roll away cart for us to take down and he had to stay with it.

Plussat: Great location for walking to main tourist spots or cheap cab fare. Room very comfortable. Bed exceptionally comfortable.

Miinukset: Price of wifi/internet. $9.50 per day. Extortionate.

Plussat: The staff were extremely courteous and helpful. The room was beautiful and spacious. Gym was well-appointed, with a nice range of up-to-date equipment...and it was available 24 hours, which was fantastic.

Miinukset: Bathroom while modern with a great layout had not been cleaned well.

Plussat: Everything about this hotel, especially the great location and convenience in Center City. Excellent for shopping.

Miinukset: No coffee machine in the room.

Plussat: Location

Miinukset: Room had to be switched since it was located next to service elevator.

Plussat: Great room. Great service

Miinukset: None

Plussat: Very nice hotel, wonderful rooms, great location, very good rate

Miinukset:

Plussat: comfy bed, pleasant staff

Miinukset: no hot water in the room. they attempted to fix it but they didn't.

Plussat: Location

Miinukset: Cost of parking

Plussat: The front of house staff were wonderful. The bar staff left much to be desired. Over, I had a good time once again

Miinukset: Lobby bar was very limited and staff not so friendly

Miinukset: The room furnishings, carpet, curtains, and all of the furniture was old and scuffed; it is overdue for a renovation significantly. People coming need to know that they can't check in early, even if their room is ready; it's an additional $25.

Plussat: The location is right near all the historic sites it was a great experience

Plussat: The hotel is nice, but the people make it great -from the front desk -to the restaurant to -housekeeping.

Miinukset: Paper thin walls are not conducive to working in hotel room- when you’re traveling for business, you need quiet. From the alarm, bathroom, and people in the next room to the disturbances outside on the sidewalk, it seems like I was right out in public

Plussat: Great location

Miinukset: Walls are a little thin. Could hear people next door all night

Miinukset: It certainly was not new in any way. The mattress was not what I could have gotten at a less "pricey " hotel. When asked about food, 3 different staff had 3 different answers. Great location, but that's about all I recommend.

Plussat: Location

Miinukset: Cable was ok but not great. There was no real room service.

Plussat: The lobby and the location were great. It looked very upscale downstairs. I was shocked that it was only a 3 star hotel when I walked in.

Miinukset: The sheer curtains were the only thing covering the windows. The thick curtains do not pull or close. I have never been in a hotel like this and it made it very difficult to sleep with lights pouring in. The bathtub was slippery and needed upgrading.

Plussat: This property is located in an excellent area in Philadelphia you can walk to the Reading Street Market, Candytopia, and the mall for shopping. There are also a few bar in the area within walking distance. As well as some historic places to visit.

Plussat: The desk staff was great.

Miinukset: The room was clean but the sheets were threadbare, coarse, thin and wrapped around me whenever I rolled over. I fought against them all night. The pillows were ( sorry) like sacks of wet mud. Didn't sleep a wink. Won't be back.

Plussat: perfect

Miinukset: nothing

Plussat: Well- located but needs some maintenance. Linens were not clean.

Miinukset: Linenes were dirty, the air conditioning sysytem is noisy. Restaurant medicore.

Plussat: Great location

Plussat: It was walking distance to most of the tourist sites.

Miinukset: I would have liked to know ahead of time that parking is $22 a day. I assumed that parking would be complimentary on the grounds. Street parking was impossible to find so that was our only option.

Plussat: clean hotel, free internet, good bed

Miinukset: need air conditioning also in spring because room was hot. Not possible to open window on 2nd floor. Ac very noisy

Miinukset: the bad experience strted at the front desk when the night shift customer service officer told me that I dont have a reservation and i have to pay an extra 130 $ coz the reservation does not show up on his screen? I just asked him if he can contact the web based booking company and verify my bookking ..eventually he did and the confirmation was faxed over to him in 15 minutes...i felt he didnt ha e the initiative to help me ...

Plussat: This is one of my favorite hotels. Service is always excellent and everyone tries to help with any question. When I can make it, I also enjoy the wine happy hour from 5 to 6 in the afternoon. Great hotel!

Miinukset: Movies were too expensive, no gym even though I called in advance to see if I was able they didn’t explain I needed to go somewhere else.

Plussat: Well located, well-appointed room

Plussat: The suite was very spacious and the design of the room was spectacular!! I love the privacy the hotel gives up but also tended to our needs.

Plussat: The staff was excellent. Location was great.

Miinukset: The parking rate was a little overpriced. Maybe give repeat guests a return incentive for parking discount

Plussat: Beautiful hotel, great service, and very clean.

Miinukset: There's no fridge in the rooms, the ice machine is on the fourth floor, nearest parking deck is $40 for 24 hours, and the neighborhood is sketchy. There's a lot of homeless people around and shady people. It's location is not in a great neighborhood.

Plussat: location as well as staff

Miinukset: no kettle in room

Plussat: The staff was incredibly accommodating and the room was stunning. The jacuzzi tub and shower were amazing, the bed was incredibly comfortable, not to mention the BEAUTIFUL view! We’ll definitely be returning!

Plussat: They made mistakes on my account . That they did not correct . They are still holding twice the cost of the room on my account The sheets were dirty. And no house cleaning . No clean towels daily

Miinukset: Horrible service

Plussat: I loved this hotel! So many thoughtful touches both in the room and in the lobby. The staff is amazing, the room was quiet and perfectly appointed. Morning coffee and tea in the lobby was exactly what I needed.

Miinukset: The pillows had stains

Plussat: Close to everything.

Miinukset: Didn't clean my room one day. Gave me a terrible room with no view or even external light. Some broken appliances. Horrible TV system that's hard to change channels.

Plussat: The front desk was friendly

Miinukset: There wasn’t much info on where to obtain food and there were no beverages available by courtesy. The drinks in the lobby and vending machine were severely over priced

Plussat: The room was nice. The views are beautiful! Their bed was very comfortable, with great linens!! The location is loaded with things to do.

Miinukset: Guest Services staff were rude, and unresponsive to any issues or requests. My husband and I stayed 5 nights, and in that time, housekeeping never touched our room. By the 3rd day, we had no clean towels, our wastebaskets were overflowing, and we needed fresh bed linens. I called guest services, and informed them that we had not received any housekeeping services since chek in. I informed them that we would be out for the day, and requested they send housekeeping to the room during our absence. When we returned that evening, we were incredulous to find that, our request had, obviously, been completely ignored. My husband called guest services, and we were told, unapologeticly, that housekeeping had gone for the day. There was no acknowledgment of our earlier request. We were extremely frustrated at this point. My husband asked them to bring the linens and towels, so we could take care of it ourselves. They actually had the audacity to say we would need to come to the desk to get the linens and towels. I couldn't believe it! We were paying over $200 a night for this kind of customer service?! We should have left, but we had another 2 nights booked, so we stayed and did our own housekeeping. The following morning we asked housekeeper, who was in the next room, to simply run the vacuum in our room. She asked us to get permission from guest services. My husband called, and they refused to give her permission to simply vaccum our room. They told us , that is only done on a particular schedule. Anytime we made any type of request, we were made to feel like we were imposing on the staff. It is not my character to complain frivolously, but the staff's complete disregard for customer service and satisfaction, is unbelievable! And in case you can't believe it either, see pics of my husband actually vacuuming our room!

Plussat: I liked smelling the bleach And breaking the sticker tag on our door . It insured cleanliness !

Plussat: Worst

Miinukset: Worst

Plussat: The front desk was great help during my late night check in. The beds were comfortable. The view was amazing. The location was perfect.

Miinukset: The headboards were dusty, the bathroom door knob seem to be coming off, there was an elevator malfunction.

Plussat: View gym and pool

Miinukset: N/a

Plussat: Hotel front desk staff was great.

Miinukset: Room was not as clean. I felt it should have been, very light traffic. Room phone didn't work. Hotel outdated to be considered 4-star hotel. Changed rooms not much better. The fridge cabinet door was broken

Plussat: The desk agents

Miinukset: hairs in bathtub, refrigerator, and on bedsheets. Dusty and looked like carpet wasn't vacuumed.

Plussat: River by th Hotel is good

Miinukset: Is not clean. Lost and found department didn’t return my stuff. Expensive Parking is not included Food is to far

Plussat: Nothing I was very disappointed no amenities were available. The hotel would not accommodate me what so ever. I am not happy.

Miinukset: Customer service would not switch my dates until a later date. I had two experiences ruined as well as Fathers Day very very very disappointed

Plussat: I love the location

Miinukset: No stores around and no opened windows but it was nice

Plussat: the bed

Miinukset: n/a

Plussat: Parking closeby (self- or value) / nice view over the haven / restaurant was good (but to cold inside) with nice food

Miinukset: the unfriendly bellman (or valet - parking guy) in front of the hotel. he should let the Guests get out the car and not open the door while the car is still in motion...

Plussat: great pool & buffet breakfast

Plussat: It is located in the heart of the historic district.

Plussat: Location was wonderful. The room was beautiful, clean and had everything we needed and then some. The staff was friendly, accommodating and helpful.

Plussat: Room was huge and my wife loved the huge tub!

Plussat: Good location, special design (might not be everyone's taste)

Miinukset: Wlan should be included for that price

Plussat: Friendliness of staff. A great location, very walkable

Plussat: An exceptional experience. Hip place, centrally located and very comfortable and quiet! The decor is artistic with it's own signature. The rooms are spacious and the bathroom is very large and comfortable!

Miinukset: All was in order. If I lacked for anything all I had to do was ask and it appeared! There wasn't anything I didn't like about this property. I loved the location and valet parking was very convenient!

Plussat: Location, quiet rooms, staff, complimentary wine hour

Plussat: This is our “go to” hotel when we visit Philadelphia. Location and the service is the best!

Plussat: The staff were VERY friendly, helpful, and attentive. Lots of amenities.... Dog friendly, free wine tasting, restaurant at the hotel, and valet parking. Great location in the heart of historic Philadelphia.

Miinukset: I have no dislikes!

Plussat: Location and free wine and cider in the evenings.

Plussat: Location across from Independence Hall and near great restaurants In room honor bar Elegant lobby and sitting area.

Miinukset: A bit pricey.

Plussat: Classy

Miinukset: Nothing

Miinukset: There was no queen bed as requested upon arrival, cleaning staff would not take no for an answer when I asked them to wait an hour to clean, check in and check out times did not match documents I received. Staff had too bad so sad attitude about problems.

Plussat: That staff was nice room was clean

Plussat: The breakfast was decent, IF you got there early enough to beat the crowd.

Miinukset: Despite being told no maid service on the weekend, someone came in and cleaned our room Saturday morning. We went to breakfast Saturday around 8 am and the offerings were VERY slim. Staff seemed unable to keep up with the demands. Parking was expensive!

Plussat: clean and close to convention center and center city. It is truly a "suite" in that it has dishes, dishwasher, microwave, full size refrigerator, iron/board, in-house laundry, etc, suitable for longer stays. Free breakfast too, with good coffee.

Miinukset: decor is a little dated, but perfectly fine for 2.5 star hotel

Plussat: Great location! Right across the street from the Reading Terminal Market, which is a must see when in Philly.The rooms are clean and spacious with a mini kitchen.The breakfast was delicious & the staff was very accommodating and friendly!

Plussat: The location was close to the convention center and many other places.

Miinukset: My view was of the alley way. It also was very loud in the morning with the trash truck and a car alarm or two going off some times. Also, it was advertised that they had complimentary cocktails but they did not.

Plussat: Amazing staff!! Best location!! Across from market and walking distance to everything

Miinukset: There a a heavy vagrant presence They hang around not only the entrance to the hotel but the entire area. Begging and bothering you for money. But that seems to be everywhere in Philadelphia. But they definitely hang around the hotel!!

Miinukset: I reserved a king bed and they said the double booked them. When I tried to talk to the front desk about it the lady was very rude. The bed I got was small and very uncomfortable.

Plussat: Location and room.

Miinukset: Breakfast was nice but it was messy.

Plussat: Location

Miinukset: Wish I knew about where to park. I parked too far away from hotel.

Plussat: Great location comfortable beds.

Miinukset: N/A

Plussat: Full-size refrigerator, microwave, Keurig coffee maker, "tall" shower, curtain separator between bed & living area, shower gel dispenser in shower, great service at front desk, loved being able to store luggage after checkout until actual departure.

Miinukset: Breakfast not low-carb/keto friendly; tub/shower would have been nice versus shower stall, was expecting a separate bedroom versus curtain separator. Bed not comfortable, big disappointment. Cost of parking ridiculous, should be half what it was.

Plussat: The location is excellent. We had an overnight layover to catch an early flight the following day. Arrived at approximately 10:30pm and with young children the location was very convenient. The front desk attendant Byron was very accommodating and made us feel welcomed. Provided some snacks for my daughters as we had arrived late at night and restaurants around the area were closed. The room was very clean.

Miinukset: We have always enjoyed our stays at any of the marriott hotels. Although its location its great, perhaps modernizing the facility at some point would be nice.

Plussat: Clean& very convenient

Miinukset: The restaurant was noisy & the food was awful.

Miinukset: Parking fee - other nearby hotels don’t charge for parking Staff lady in the gift shop was rude!

Plussat: The rooms are very clean and updated. TV is a great size as well. Very comfortable overall.

Miinukset: We were not notified until we arrived that the hotel's parking garage was closed for construction. We had a lot to carry and walking from the next garage over was an issue. Prior notice would have been helpful.

Plussat: That is was right at the airport.

Miinukset: Due to Covid-19 there was not a shuttle to the airport. It should have been posted on their website.

Miinukset: Room was alittle small for a family of 5

Miinukset: The location was awkward to get to

Plussat: Throughout my experience I enjoyed the up to date furniture and and the rates for parking

Miinukset: I loved absolutely everything!

Plussat: Super clean hotel and super clean room. We actually walked from baggage claim to the hotel. The staff was amazing, especially the gentleman that checked us in (I wish I remembered his name because I would love to shout out about him).

Miinukset: Nothing negative. It was awesome.

Plussat: Starbucks and the gift shop

Miinukset: Location. Uber/Lyft could never find the hotel; they kept going to the airport terminals. Parking garage.

Plussat: There wasn’t anything open. Starbucks was closed. No coffee in the room. No water.

Miinukset: Parking. I had to pay $25 to park. The hotel didn’t validate. I had to use stairs because there was no elevator with 2 kids and my luggage. As well as there was no signs leading towards the hotel lobby.

Plussat: Location and room quality

Miinukset: Besides check-in staff & lunchtime eatery hostess, service was poor. P.M. lounge staff socialized more than served. Shuttle driver disappeared & failed to provide a scheduled run. After 30 minutes of stalling, the front desk agent left desk to drive us.

Plussat: The accommodations were just fine. The staff, all except for Nick, were rude. When I pay for a half way decent room I expect good customer service. Nick was the only one who had any sense of customer service skills. Everyone else was rude and acted like I was being annoying when I asked questions.

Miinukset: The staff except for Nick.

Plussat: The service that I receive from the staff every time I stay is amazing.

Miinukset: I loved everything

Miinukset: It would have been nice to know ahead of time that the shuttle service, breakfast and even coffee was unavailable. By the time we found a way to the airport without food there was no time to find anything. Is cleaning shuttle or coffee area harder than rm

Plussat: The night clerk was an ignorant small man.

Miinukset: Night staff was rude and unaccomadating.

Plussat: Comfortable beds, clean linens

Miinukset: Price, bathrooms, and a breakfast alternative due to it being listed as included and the amount I paid for the room

Plussat: Convenience/ price

Miinukset: Add coffee in rooms

Miinukset: More washing machine

Plussat: Location

Miinukset: Could have been cleaner

Miinukset: I didn’t like the heavy smell of pot in the hallways and drifted into my room.

Plussat: walls were dirty and nothing worked

Plussat: Location and the price for a last minute booking was great!

Plussat: Location and price

Miinukset: no

Plussat: great pick up service. Friendly helpful staff. Close to public transport.

Miinukset: Nothing

Plussat: No for families. For couples could works

Plussat: 20 minutes by train from 30th street station (10$ round trip)

Miinukset: Nothing to do around. Expensive for the location and the standing.

Miinukset: AC in room not working; hotel needs major upgrade

Plussat: free shuttle, free wi-fi, fairly close to airport, cheap rate

Miinukset: small room that wasn't as clean as it should be, carpet was damp under air conditioner, my hallway was really noisy, no restaurant although there was a Ruby Tuesday's close by but I had to walk alone at night to get there

Plussat: Location and amenities

Miinukset: Bar service was mediocre

Plussat: Location was perfect and the room was very clean and comfortable.

Miinukset: No

Plussat: The room, ambiance, and location.

Miinukset: We did not have a real view of the city.

Plussat: Excellent staff, hotel design top notch as you can tell special attention has been placed on presentation. Pool excellent, kids loved it, very clean and well kept. Rooftop lounge excellent with great view. Valet service very good as car arrived in 5 minutes without having to call ahead. I definitely recommend this property hands down!

Miinukset: Room was a bit dusty, kids were both were sneezing and coughing before bedtime. You could see it on the nightstand, perhaps room was unoccupied for some time. Otherwise I highly recommend the Logan!

Plussat: Great location. Friendly staff. Love rooftop bar. Massage was so relaxing.

Miinukset: Pool in spa area allows kids

Miinukset: we were in 269. i think the only thing i did not like was the little bit of smoke from the downstairs restaurant. fortunately it was contained only in the hallway. i did hear familiar faint sounds of work in the ductworks past midnight, so i am guessing they are working to address the kitchen smoke escaping into the hallway on the second floor. otherwise, we enjoyed our stay. thumbs up!

Plussat: Great location Very clean Pleasant staff

Miinukset: Nothing

Plussat: Staff was helpful and welcoming throughout the hotel. Excellent location. Great bar on the top floor. Room had a fridge and coffee maker.

Miinukset: Bathroom had no electrical outlets, so couldn’t use the supplied hair dryer in the bathroom, and no fan. TV had to load some weird “portal” software which was glitchy and hard to use.

Plussat: Everything - the amenities, the staff the location

Miinukset: No

Plussat: The location of the hotel was great, and the room temperature and tv channel selection was great as well. The amenity options were very nice.

Miinukset: I paid for a room with a courtyard view and was given one with a view of the Street. The towels were very starchy and itchy to use. The shampoo was very low quality and caused both my husband and I to have dry and itchy scalp. The bedding had some sort of stains that they tried to hide by adding an extra sheet on top. The room was also very small and almost crammed. Overall, it seemed like the cost was only for the Hilton name and not for the quality. I’ve paid less for better service and quality in other large cities.

Miinukset: The hotel seems a bit run down. Lighting in the room was bad.

Plussat: The location was amazing and the room was very comfortable and nice.

Miinukset: WiFi signal not strong enough

Plussat: We really enjoyed the level of the service provided by the staff. A 5-star gem in the heart of town. Can't wait to return.

Miinukset: We utilized the spa and fantastic treatments. It would be nice if there was a relaxation room to unwind in after the treatments other than the indoor pool area. There were children splashing around in the pool. We prefer a more tranquil environment after wonderful spa services.

Plussat: Hotel gave us a free upgrade to a huge suite. It was awesome. Staff was excellent

Plussat: The Hotel staff is very friendly and pleasant.

Plussat: very attentive staff

Plussat: nice room n veiw

Miinukset: order a suprise bottle of champane to be in room never made it did give us a comp breakfest