Edinburgh Marriott Hotel

I’ve had one of the worst experiences at this hotel. I stayed here for 4 nights. The AC was not working and even after I complained to the staff they didn’t look into the issue until the second night of my stay. Instead of fixing the AC they gave me a portable air cooler. The toilet flush was not working. I had complained about this thrice but nobody bothered to fix it. When I rang up room service asking for drinking water, they refused saying they are not sure if the water is complimentary, to which I replied I’m willing to pay but this is no way to speak to a customer. The room service staff was impolite. On the last night of my stay, there was no hot water in the bathroom and the hotel staff said there’s nothing they can do to help. After paying almost 250-300 pounds a night they were unable to provide me the basic infrastructure (AC, geyser, water, proper flush) and moreover the staff was impolite. I would never recommend this property to anyone after having such a horrible experience. Even budget lodges like Travelodge provide better services than this hotel. This is very disappointing and least expected from a hotel like Marriott.