Van der Valk Hotel Eindhoven

The location was good, there was live cooking every day, which was nice.

The room lighting could be better, the variation in the live cooking food could be better and a sauna would be great. The hotel was being renovated and that could have added to the fact that we did not enjoy is as we would have expected.

Easy to find.

We were upgraded supposedly (after our last poor experience!!!) which in reality felt more like a down grade. The room was dirty, very poorly lit. Within a few minutes I stood on the back of an earring which was in the carpet and stuck into my foot, less than 5 minutes later I stood on another only this one had gone a dirty green/black colour as it had been there so long. (See attached pic) The carpet in the room is a hopeless design to keep clean due to the pile and lack of decent lighting although it clearly had not been cleaned properly for weeks. After this we had a meal in the restaurant which was served with the wrong sauce? We always look forward to breakfast as it is fantastic even if the room was not. Unfortunately there was no coffee and I followed by various other people had to speak to 2 separate members of staff before anything was done only for there to be no milk less than 10 minutes later??? There was no cooked bacon and only one poor woman having to try to cook eggs etc for everyone as the young man near her just stood around joking to her (she did not appear very amused). There was no one to ask about the bacon so we just called it a day. We have used this hotel for years in both our names and this has been the worst experience to date. I can understand cutbacks but cleanliness and housekeeping should still take top place. The newer open plan with limited lighting is certainly a step backwards, even having a separate toilet but no hand washing facilities in the same room is very unhygienic going on the cleaning we could see.