Xelena Hotel & Suites

The breakfast was pretty decent, good selection of food. The bed was comfortable and the place was very clean.

Staying here was the disappointment of my trip. The staff at the front desk lacked warmth, friendliness and personality. The whole hotel felt cold, there was nothing original about it. I was disappointed right when I walked into my room- it was basic and there was hardly a "lake view" from the first floor, which I paid extra. No one explained how to use the remote controls for the blinds. There was no binder or book in the room explaining anything. This is not a 5 star hotel, by any means. And after miscommunication with my shuttle pickup (not the hotels fault by any means) but it was the way the matter was handled (continuing to call me when I was rushed and frantically packing after my shuttle arrived 40 minutes early)- just rude and no regard. Awful. Avoid at all costs. There are better hotels and hostels in the area with better value for your money where the staff are more kind and professional. My only regret was that they were already all booked and I was thrown by the positive results from this hotel.

absolutely awful and rude front desk service. the coldest people i encountered the entire trip and overall for a long long time.