El Calafate Majatalot

Plussat: Good location, good value for money, restaurant meal good, friendly staff

Miinukset: Poor shower, tired, dark room

Miinukset: They charged me the 21% tax while obviously I am a foreigner.

Plussat: Excellent location and lovely grounds. Nice rooms.

Miinukset: Our room sometimes had a gas smell. The staff shut off the heater.

Plussat: Setting arround a green courtyard

Miinukset: Beds a bit narrow breakfast okay

Plussat: Fabulous location great staff and the restaurant on site is amazing - great food - we are-cooks and foodies - seriously worth every cent!

Plussat: The place was ok for the price, great location, and the service was good.

Miinukset: As we arrived we were welcomed by the staff, and they checked us in, completing a regular form. BUT the problem was at the 2nd day of our stay. We were informed that the venue was CASH ONLY so we had to rush to the nearest bank and deal with extraction limits and so on. We didn’t knew this in advance so it was a big downer. THIS WAS NOT THE ONLY PROBLEM, I asked for a type “A” invoice, the staff begun stating that that requires “a lot of information to be done”, and I with no problems were attentive to give that information because the invoice is important to me. The staff said that they can emit the type A invoice. The next day I was called by the staff again but they said that, is only CASH and NO TYPE A INVOICE, because from the sudden they can’t emit the invoice because of changes on their fiscal entity. This wasn’t the only problem, everything went south when we asked for the invoice the staff was misleading . We strongly recommend to ensure the payment method because they didn’t say that is cash only , when we argue about this they offered to pay with debit card as an exception. Embarrassing. And the invoice wasn’t from the hotel but from an individual. Something is fishy here.

Miinukset: Very impersonal experience from the staff. Come, pay, go.

Plussat: Exceptionally helpful staff, especially Cesar.

Miinukset: The lack of connection between the restaurant and guests

Plussat: Host was super helpful, she went out of her way to make sure we were taken care of!

Plussat: The hosts were helpful and the room was very clean and warm. It was an easy 10minute walk to the Main Street.

Miinukset: Breakfast consisted of juice, cold croissant and bread. No fruit, muesli or yoghurt.

Plussat: Nice, spacious room. Very comfortable bed.

Plussat: Everything was good.

Miinukset: Nothing really.

Plussat: Very nice owners, super clean, comfortable beds. Short walk form the Main Street and the WiFi worked just fine.

Plussat: The location is perfect: near the Main Street and still in a rather quite area.

Miinukset: The many stairs. The breakfast was rather poor even compared to other places of similar category. Although we had booked more than a month in advance, all of a sudden there was no double room with a double bed available for us. Eventually the beds were pulled together. It was very difficult to shorten the length of our stay and the manager said several times that he was the only loser by this change. In my view and experience passengers do change their travel plans due to various reasons and, trying to make us feel bad about it was not the most professional way to deal with the situation.

Plussat: Good location close to the main street but on a quiet side road. Helpful staff who very patiently did their best with my limited Spanish and arranged a taxi to the airport in the morning. Spacious room with good bathroom- everything very clean.

Miinukset: Room was way too hot and couldn't find a radiator to turn it off. We had to keep the door open while we were in the room and only managed to sleep once we found that a window at the top of the door could be opened.

Plussat: Location was excellent, one block from the main shopping area.

Miinukset: Mattresses were not as comfortable as they should be. Needed replacement.

Plussat: Convenient location.

Miinukset: Good location, one street from the main strip, but that is pretty much it. The room were ok, but the beds were very uncomfortable, noisy. Breakfast was very simple, still running out of food all the time....coffee is terrible, like dishwater. Staff don't speak English at all, very difficult to communicate or get help.

Plussat: Very clean, good location

Miinukset: Wifi not so good , very small showers.

Plussat: I liked the set up of the building. You'll have your own entrance.

Miinukset: It's all a bit too worn out (old furniture) and it surely could use some good cleaning. The toothpaste of previous guest was still visible and the shower curtain had black mold on it.

Plussat: Sylvia was very charming and tried to help as much as possible. Always trying to accommodate. We communicated via Google Translate. The room is very basic, but sufficient for the price.

Miinukset: The steps to get to the office and your room is brutal if you have heavy luggage. Upon arrival, we were told the city had no water. The first day, we had no hot water i our room for half the day. Only for a hour. The last half of the day, there was no water at all. I had to beg to get the manager to give us water to wash up. Interestingly, we ate out all day long. All the nearby restaurants were operating as normal -- no indication of a water shut-off. The heat was on in the room when we checked in, even though it was 28C or 78F. We told the manager. She came over, took a look, and said it was on minimum so that was ok. She opened the windows. That helped a little, but not much. The temperature the next day was even hotter. That day, thankfully, we had both hot and cold water. However, leaving the windows open all day and all night didn't cool down the room. We had difficulty sleeping. The third day, we complained about the heat again. This time, the manager managed to turn the heater off. Thankfully, our last two days were uneventful. I understand things happen, but would have appreciated some compensation for our inconvenience.

Plussat: Awesome cost benefit, good wifi, perfect location - right next to downtown and all the walking.

Miinukset: The room was really really hot and not possible to open a window or lower the heat, and could use a bit more light. Also breakfast was terrible with limited options.