Protea Hotel by Marriott Entebbe

The staff were extremely attentive, friendly & professional. Our room was spacious with a large balcony and a great view of the grounds & lake Victoria. The food and service in the restaurant was excellent both in terms of variety & quality. There was also a good selection of wine available at a very reasonable price. Overall, the food and beverage choice & service exceeded our expectations!

The bath looked dirty and needed reprinting or replacing. It wasn't actually dirty, the room was actually kept very clean but the bath tub looked black probably due to wear.

The welcome to the hotel was very friendly. The pool area was great and it was nice to take a dip after a long drive. We ate in the restaurant for dinner and the food was good (I had the spaghetti bolognese and my husband had the pork ribs). The proximity to the airport is also good as is the free shuttle.

We were initially given room 106 which was quite a big room. However there was renovation works going on overhead and a lot of banging. We were therefore moved to room 131 which was smaller but still pleasant. At the pool I ordered a gin and tonic. I was surprised when the bill came to see I had been charged for a double. I hadn’t ordered a double and was not asked by the bar staff if I wanted a double. Customers should be given the choice rather than it being assumed that they want a double. Finally when we were settling down to go to sleep my husband felt something running on his neck and head. When we turned the light on there was a huge cockroach on the bed! We called reception and they said they would send housekeeping. In the meantime we managed to catch it and got it outside as housekeeping took a while to come. The housekeeper was apologetic. It would have been nice if reception had offered to move us to a different room. We barely slept at all after that. In the morning there were more cockroaches in the bathroom. When checking out the chap at reception asked if we’d slept well. We again reported the cockroach that was on the bed and had been running over my husband’s head. The receptionist seemed to find it amusing. We told him we didn’t find it funny and he then apologised. When you are paying £228 for a night in a hotel you expect a much higher level of service and better pest control to deal with cockroaches. The price is extortionate especially when you consider breakfast isn’t included!