Entebbe hotellia

Plussat: The room was comfortable and there was TV and internet which is important for me. The food was delicious. The yard is beautiful. The atmosphere is relaxing and no one bothered me which I also appreciate.

Miinukset: Food is ordered well in advance for lunch and dinner and cooked from scratch - which can be a plus point cause it’s fresh or some might not appreciate the wait. I personally found it a very good value for money and I liked my stay.

Plussat: Great place no problems at all. So much character. Staff were lovely and bed was super comfy. They had a fan to keep cool and the room we slept in upstairs was great, was a lovely experience and good value for money. They arranged a transfer so easily and we had no problems which was great as we didn't land until 2am. Thank you would highly recommend.

Miinukset: Nothing.

Plussat: My family and I loved everything about the property. The design is unique and that’s what attracted me to book and stay there. Thatched units meant a lot to our Kids who have never had the experience of staying in such units. Lovely grounds, clean, comfortable and spacious rooms with not a single mosquito on site. Angela is an amazing host. The hospitality of the owners is beyond amazing. Santa you are a Star. Sorry I can’t remember the other staff names but they are all wonderful. KEEP UP THE EXCELLENT SERVICE. The breakfast was delicious, hot, plenty and on time. Thank you to the Chef and everyone else in the kitchen. I recommend everyone to stay here and have the experience we had with my family. Sorry we were a noisy bunch but I wouldn’t hesitate to Book and Stay here again for a quiet vacation Jayden, you became part of our family. Thank you for joining us. We missed you when we left.

Miinukset: Nothing

Plussat: I loved everything about the property. Angela and Derik are fantastic hosts. You can walk out the gate and see Lake Victoria. It’s a beautiful walk and beautiful views. Very safe and affordable place with amazing amenities.

Plussat: Very freindly family

Plussat: We had a perfect stay at Secrets. loved the dinner, the room and its fan! We accidentally left some important items behind and they looked after them for a week. Thank you so much.

Plussat: We had a great stay! The place is truly a "secret" - off the beaten track and quiet, with great food. Everyone there is lovely and very flexible for early schedules. To Angela and everyone - thank you!!!

Plussat: The beds very comfortable

Plussat: Breakfast was good

Miinukset: No hot water and pool was out for reconstruction

Plussat: Staff is outstanding- super friendly and helpful!

Miinukset: The air-conditioning didn't work properly in my room 310. Blew hot even though on 16 degrees.

Plussat: Great location close to shops and airport

Miinukset: Small red wine choice in the restaurant

Plussat: Efficient, Good staff, clean rooms, easy check in and out.

Plussat: The chef prepared very nice ginger tea. Oh and thee complimentary transport service

Miinukset: It gets a little noisy at night from moving cars etc

Plussat: Location!

Plussat: The staff

Miinukset: The facilities

Plussat: no one informed us about the spenna beach. waiters were too slow or just not there to attend we have to call and or go at the bar to request for services. this happened at pool and dinner

Plussat: Great location and view. The facilities were excellent especially the free sauna and steam room. Excellent breakfast and evening meal.

Miinukset: Noise from the bar or hotel next door.

Plussat: Peaceful place for soul searching

Miinukset: Nothing

Plussat: The staff are excellent and the gym is very well equipped.

Miinukset: Our room was a bit damp and the food wasn’t much to write home about.

Plussat: Checkin was great - the room was lovely and our lunch was wonderful A big thank you to Jesca and the SA Manager - wish your pool bar man and pool guy had your courtesy and helpful attitude

Miinukset: Took ages to get someone to put an umbrella over our lounge chairs Their was immediate refusal from 2 staff saying that was the sun bathing area and we should sit next to noisy kids and strangers we didn't know yet their was an umbrella on the opposite side of where we were located at the pool completely unused I kept asking and nothing- so I had to find the expat manager and he sorted it out in a heartbeat with a smile on his face - well done Mr Expat Secondly when we arrived we checked in then went to the pool- the bar man at 1pm tried to serve me a warm beer - now a 5 star hotel like that must certainly know that trying to serve a british man a warm beet is an insult I asked the bar man why at this time and in this heat - you serve me a warm Heineken - his reply - I have just switched the fridge on - I run 6 counties in Africa and have been to plenty of 5 star hotels- I live in Uganda 7 years and this is time and time again everywhere but you expect a 5 star hotel to just be ready night and day to serve a customer- you know what locals want and you know what expats want etc - training or just laziness at the bar area - no one says sorry or offers an alternative

Plussat: Room was very comfortable.

Miinukset: I didn't receive my free welcome drink at dinner as requested. Nor did I receive a quick breakfast (included in price) of coffee and toast before departing very early for the airport even though I was very clear about the time I would like it, they started making it after I asked where it was by which time it was too late.

Plussat: Great breakfast, great staff, very relaxing, close to beach restaurant with good food, comfortable beds, good location, small pool with 6 beds in total, free airport transfer.

Miinukset: Would've loved a few more options, preferably vegetarian, in the restaurant. Otherwise great!

Plussat: The beach bar is amazing, staff were super friendly and helpful and the food was really nice.

Miinukset: The pool is quite small, looks a lot bigger in pictures

Plussat: While the guesthouse is clean and the receptionist extremely friendly, the location just great, directly on the lake, unfortunately there has been an issue, which will make me NEVER return. I took dinner at their restaurant at the lake, when suddenly we heard a small dog screaming with pain. One waiter had thrown a rock at the little dog. Several guests immediately confronted the waiter, who said that he has orders from the boss (who he said is from Iceland) to shoo away dogs from the beach if they come close to the restaurant. I asked to speak with the owner, gave my room number but he was not available. Because of this issue, I will definitely not return to this guesthouse.

Plussat: Great service, very nice clean rooms, it's right on the lake, and once again; INCREDIBLE SERVICE FROM THE STAFF!

Miinukset: I couldn't stay longer, lol.

Plussat: Closeness to lake and botanical gardens Lovely staff. Pool

Miinukset: Next time will choose a room with aircon

Plussat: only there during the day as i was using it for a base between flights, but staff were helpful. And they paid on shuttle bus both ways, so that was good

Miinukset: Nothing was bad - just didnt stay long enough to comment fully

Plussat: Breakfast and location were very good.

Miinukset: The room was very disappointing. Quiet small and not what I thought I was paying for. In comparison to other places in Entebbe. A quiet expensive room for what we got. Room 5.

Plussat: Friendly staff and relaxing atmosphere.

Plussat: Large property, very nice, great for conference

Miinukset: Nothing I can think of!

Plussat: It was good

Plussat: The staff were very attentive and willing to help, especially Robert and Syed were very helpful

Miinukset: The vegetarian fare left much to be desired. The penne was rubbery and lacked the minimal flavor. All my fellow travelers were very disappointed. More vegetarian options would be better option.

Plussat: I like the indoor pool

Miinukset: Breakfast was very very poor not continental at all!

Plussat: Indoor swimming pool.

Miinukset: Nothing!

Plussat: The staff were amazingly friendly

Miinukset: Some parts of the hotel are showing signs of needing a little TLC The breakfast buffet was cancelled with no explanation, a la carte was offered instead but the menu consisted of 4 items to choose from, 2 of which were samosas and chips!! For breakfast ?

Plussat: I stay here regularly and appreciate the friendliness of staff.

Plussat: I love everything about Lake Victoria Hotel. The staff is extremely professional, courteous, and friendly. The hotel is extremely comfortable, very clean, and maintains a high level of quietness which I love.

Miinukset: Nothing

Plussat: Everything! This is my go-to hotel in Entebbe. Love it!

Miinukset: Nothing.

Plussat: The room was very clean

Miinukset: The staff could be a little more friendly with the guests

Plussat: Great location. Has a lovely pool and great massage services. Nice shops. Food is good. Staff is very nice and accommodating.

Miinukset: Dinner service is quite slow. AC unit did not work in a few of our rooms, but they quick to try and fix the issue (it still wasn’t entirely fixed...I think the unit was too old and needed replacing).

Plussat: Very limited offer ... no ham or any meat. Coffee was really bad. Nothing else to say.

Miinukset: Very limited offer ... no ham or any meat. Coffee was really bad. Nothing else to say.

Plussat: The rest

Miinukset: The food was bad

Plussat: Please let your guests know they don't sit dawn while having their breakfast

Miinukset: Room and good customer service at the reception

Plussat: Location...right on the beach! Food and bar on the beach were nice. Staff was excellent and friendly. The room was very nice. Close to the airport. The driver for my ride was very nice! He showed me where the president lives and other things along the way to the airport.

Miinukset: Could have used a refrigerator in my room. I may have been the only guest there, and it’s a large hotel. The shops in the hotel were empty, which is an indication they were not doing so well financially. The fee for the ride to the airport seemed unnecessary considering how close it is, but I understand people need to get paid. There are cheaper hotels with free shuttles, but they were not on the beach.

Plussat: The view of the lake early morning was perfect. The staff are very friendly and helpful. They changed my original room because it was dump within a minutes request. They organized transport to Kampala for a day trip. Awesome

Miinukset: The Hotel is beautiful right next to the lake however the very loud music ruined the ambience I was longing for quiet time for reflection and to distress. The volume should be lowered.

Plussat: very little

Miinukset: Picked this hotel for a transit stopover expecting to rest in the afternoon and leave around midnight for an early morning flight. Didn't go according to plan as loud music was blaring all afternoon and evening from the beach and from a function being held under a huge tent on the lawns of the hotel. Since the restful afternoon and evening had been ruined, went for dinner to the restaurant at around 8pm, ordered a soup and a main course, neither of which had been served an hour and a quarter later. A handful of diners, not more than 8, were present and the reason given was that the Chef was "very busy". Left the restaurant without eating and returned to my room after complaining to the night manager whose response was that he will report the incident to the GM. Upon checking out, the night clerk was unable to print a receipt for the payment made in the afternoon claiming that no payment had been made. All in all a most disappointing experience. Avoid staying here.

Plussat: The workers were friendly and polite. Otherwise, very little else to like, really.

Miinukset: This hotel is deserted and seems to only rely on conferences for its existence. I finally found out why: despite its location (close to the lake, with promises of lake views, the view of the lake it obstructed; they play loud music, so if you're dreaming of afternoon naps, forget them! The restaurant only makes breakfast on order, as the hotel doesn't have enough people (there were only two of us, I think) to necessitate a buffet breakfast. The food is of average quality, and they sell cheap (poor quality) wine expensively. I like to meet new people to exchange travel experiences -- there were no people at this hotel, so I missed out on this!

Plussat: Very convenient, lovely staff

Miinukset: No hot water

Plussat: The swimming pool is nice but need to have the pomp to clean the water.

Miinukset: The personell was rude and not service-minded, only focused on getting their administration done. They wanted to charge us extra for the room, and after long negotiations with the manager we got our original agreed price. Food is very expensive and not even a drink included.

Plussat: The room was large and comfortable.

Miinukset: The room was noisy even at night, the breakfast food was really poor. In addition the health club was really limited in term of equipment, So I preferred not to use it.

Plussat: I loved the rooms at Imperial - very spacious, clean, excellent A/C, and the most comfortable bed of my entire month-long trip. The staff members I interacted with were professional and polite. The breakfast buffet was good and had plenty of hot breakfast, fruit, juice and pastry options.

Plussat: Staff was super and rooms are large and very comfortable. King size bed was fantastic.

Miinukset: It’s a large hotel and there are a few things that need small repairs.

Plussat: The staff were very courteous, helpful and had good time management. The landscaping was good.

Miinukset: The room could do with some improvements. Also, the water heater in bathroom needs upgrading.

Plussat: Nothing

Miinukset: Charge 5% when using visa. Which is not allowed by Bank of Uganda

Plussat: The room was big and comfortable and the shower was hot. The gardens were immaculately kept. The onsite restaurant provided tasty meals and a good breakfast.

Miinukset: Meals took a long time arriving but then that is common in Uganda. The staff were pleasan and helpful but a bit disengaged after the enthusiasm we have come to expect in Uganda.

Plussat: The staff was incredible. There were warm private showers, safe close location all at a great price! They were very accommodating. We also loved their food. The wifi was spotty at times but otherwise everything was awesome! We'd stay here again! Thanks James and Joshua!

Miinukset: Wifi was weak at times.

Plussat: Breakfast and accomodation was perfect

Plussat: Extremely friendly and welcoming staff. We arrived late and they were able to cook us dinner. Close to the airport. Quiet area. Very green and relaxed.

Plussat: Everything was perfect. The staff and the manager are very nice, they tried every time to fulfill our wishes.

Plussat: Convenient, friendly, food was good. Also nice property.

Plussat: I loved the breakfast. It was excellent

Plussat: Close to airport.

Plussat: The Staff was extraordinary efficient and sweet

Miinukset: The General Manager himself he has been unfair and he tried all the time to propose us rates for service absolutely incorrect: he is not at all a good professional

Plussat: Always felt safe at location. Took credit cards. Very easy travel to airport. Significant police and government in the area.

Miinukset: Mattress were hard by us or European standards. Had to follow up with room service after it took an hour to get my order.

Plussat: Staff were great, we had some issues but they fixed them quickly. Service was good Reception was manned after midnight and check in was pretty quick No lift but staff took my bags which I appreciated Rooms were spotlessly clean, hot water and plenty of good quality towels in bathroom. Bottled water and tea and coffee making facilities in the room Comfy bed.

Miinukset: We booked an airport transfer to pick us up at midnight. In the week before flying I checked the details of transfer and reservation and got email confirmation. But on arrival no car, I called and they sent one but we were hanging around for 20 to thirty mins which after midnight isn't what you want. At hotel no record of our booking, and we were asked to pay the driver when our confirmation stated the transfer was free. BUT they did sort it out quickly. Breakfast was average to poor. Pancakes were inedible. Omelette okay. No lift but staff will take your bags. Wi fi is free but I found it so slow to be unusable Is it worth $165 u.s per night. I don't think so but in Africa's inflated hotel economy it's pretty much what that rate gets you.

Plussat: Very quiet location.. Staff were helpful and efficient. We only stayed overnight to catch a flight early morning so didn't get much chance to evaluate too much. Rooms were comfortable and clean. Shuttle service to Airport was excellent.

Miinukset: On such a short stay didn't find anything we didn't like.

Plussat: Really lovely friendly thoughtful staff. Quiet. Peaceful.

Miinukset: Rather expensive food in the restaurant (good though). And although my room was quiet, there were strong cooking smells.

Plussat: Poor coordination among staff especially on when log in and log out

Plussat: The room was clean. The bed was big and comfortable. The mosquito net was good.

Miinukset: No hot water, no wifi in every room (as advertised) and by far the most frustrating thing was: did not accept credit card payment which caused me a whole lot of hassle. Also, independently of those frustrations, it simply wasn't worth the price as compared to other hotels that I have visited in Kampala. You can get more for less.

Plussat: the service and breakfast was great

Miinukset: internet was slow