Erie hotellit lähellä Splash Lagoon

Plussat: The hotel was pleasant. Close to splash lagoon. Rooms were very clean and allowed us to check in about an hour early.

Miinukset: Only 1 working elevator which was shut down multiple times, with no explanation. we stayed during the covid-19 situation and apparently sometime during the night the complimentary breakfast was cancelled being we had 4 teenagers with us this was a huge deal. Not even a sign only had the dining area blocked with tables and when we asked what was going on they told us and offered us granola bars. I understand this isn't the hotels control but being properly notified would've made the situation much more pleasant

Plussat: It had frig and microwave. The elevator was out of order so the staff offered to help us with our luggage up to the fourth floor.

Miinukset: The Kleenex box was empt y and we couldn’t find a spare.

Plussat: Comfortable and clean room.

Miinukset: Elevator was out of service.

Plussat: Friendly and welcoming staff. Great location close to the I-90 and close to everything on Peach Street in Erie PA.

Miinukset: Nope. Darned cold in Erie PA in January, but... well... that's certainly not Best Western's fault.

Plussat: Staff was very nice

Miinukset: The breakfast was not very good

Plussat: Nice mattress to sleep on. Bathroom had an exhaust fan that really worked! Clean rooms!

Miinukset: Air conditioner was noisy.

Plussat: This is an efficient hotel, renovated, clean, professional, and with no extra humor, which appears to fit the current seriousness of the virus crisis there and overall everywhere.

Miinukset: This is my very second stay at the same hotel. I did not need to be confirmed there was neither breakfast nor pool, because I had no expectation for swimming in a communal setting. My travel was for an essential purpose. But, I understand they were practicing a protocol for all guests. The staff, however, seemed to mistake me as someone else who contacted the hotel about pool and food services. In the room, there was an item left in the fridge by a previous guest. My first stay (at the beginning of April) was far much better than this one.

Plussat: Clean. Smart maintenance. Accommodated well with this difficult time of the crisis. Thank you for letting me stay. To cleaning staff: I loosened three of four light bulbs above the mirror in the bathroom in order to make the space soft. I forgot tightening them and checked out. In the room: I liked the fridge in a cabinet. Quiet model.

Plussat: Good location and updated appearance. It was very clean.

Miinukset: Even though we did a search of the room at check in and everything was clean, in the morning we found a bed bug on the bed. It added stress to our trip and worries about spreading this to our home. We took precautions, hoping this isn't an ongoing issue.

Plussat: Very comfortable beds.

Miinukset: No.

Plussat: Comfortable modern facilities

Miinukset: Breakfast was shut down due to Coronavirus. A bit extreme!

Plussat: How close it was to various activities / the cleanliness/ the laundry and the free breakfast

Miinukset: NA

Miinukset: I wish it would have had another blanket on the bed.

Plussat: Very clean hotel and staff is really friendly. Rooms are nice and spacious. Great location.

Miinukset: No everything was perfect

Plussat: Great stay!!!! Staff pleasant, clean and great breakfast bar. Nice location

Plussat: The location was very convenient to restaurants & shopping. The hotel was extremely clean with pleasant & professional staff. The breakfast was great with several options, including dairy free milk.

Miinukset: The refrigerator in our room wasn't very cold.

Plussat: The staff was very friendly and the amenities tremendous

Plussat: Bed was soft and I loved the pillows

Miinukset: The layout of the room was different, kinda small.

Plussat: The hotel is excellent! The reception staff were all friendly with a positive attitude. Recommend this hotel for any family stay.

Plussat: Total atmosphere

Miinukset: No breakfast, no housekeeping no hospitality

Plussat: LOCATION

Miinukset: BEDS WERE AWFUL

Plussat: I like the pool.

Miinukset: I didn't like there was a stain on my sheets. I also didn't like there weren't any meat for the complimentary breakfast

Plussat: Very clean and new

Miinukset: The breakfast could have been better, but it was fine.

Plussat: Our queen suite was perfect! Room was clean and bright. Staff was very friendly and welcoming. Continental breakfast was very good.

Plussat: breakfast was great coffee was available all day

Miinukset: i had a meeting i left family members in the room i ask them if i could have a late check out i was denied but other than that it was one of the best ive stayed at

Plussat: Our room was very big and spacious.

Miinukset: walls are real thin. We had an adjoining room and neighbors next door were extremely noisy and had their television on all night very loud. The staff is to give me a 15% discount on my room.

Plussat: Very clean, great location

Miinukset: A youth hockey team stayed at our hotel while we were there. They were ridiculously noisy our first day. That night, the parents of the hockey team had a drunken party in the hallway until after 11:30 pm. Not the fault of the hotel how guests behave, we were disappointed at how long the noisy guests carried on before the staff put a stop to the poor behavior.

Plussat: Very clean, comfortable, friendly staff. Would definitely stay again. Great for the price

Plussat: Cookies and cleanliness

Miinukset: Staff serving breakfast was very rude

Plussat: No noise from other guests

Miinukset: The breakfast sandwiches, I went down two days and heated a sandwich and the bread was hard as a rock. So the third day I did not even go down.

Plussat: The staff was friendly and attentive to our needs. The room was spacious and clean.

Miinukset: The beds were very worn out and uncomfortable. Especially the couch bed mattress. My child wouldn't even sleep on the couch bed and we had to improvise.

Plussat: Proximity to interstate. Large clean room.

Miinukset: We did not receive breakfast which was promised at time of booking. Just coffee.

Plussat: Simplified suite configuration. Hi def big sreen TV. Great staff.

Plussat: Pet friendly and nice environment

Plussat: Breakfast is usually great, but this morning by 8am there were no clean bowls for oatmeal, coffee stirrers or utensils.

Miinukset: There is never anyone at the front desk. You have to tap on the window, then they get annoyed that you actually asked them to do their jobs.

Plussat: Location

Miinukset: Requested extra pillow however it was never delivered to the room They moved us over one room due to elevator noise but even though we moved we still heard the elevator

Plussat: Staff was very nice . Close to everything. Food buffet . Clean. Coffee in Lobby Free breakfast due to remodel . Beds very comfortable & towels were great !

Miinukset: Replenished K cups in room but no sweeter stirred or cream . Dryer wasn’t working properly. Bar closed too early & no warning that it was not going to reopen due remodeling . Better signage to find hotel entrance

Plussat: Great location, room was perfect for our needs, loved the fitness center and pool, and the breakfast at the restaurant was great.

Miinukset: When our room was cleaned, we didn’t feel like it was very thorough. Dirty wet cloth left on the table. Not enough towels for 4 people. No safe in the room.

Plussat: rather quiet

Miinukset: They over charged me $ 40.00 for no reason. My credit card company told me that the hotel charged me $40.00. I did not buy any thing in the hotel. I gave them my credit card when I checked in, I do not why they charged me the money.

Plussat: Great overall

Miinukset: N/A

Plussat: Nothing

Miinukset: Broken jacuzzi tub. Cheap fixtures in bathroom

Plussat: Chuck the front desk support was awesome! Great customer service skills. And good with children too.

Miinukset: I left my daughter in the pool to take my meds and she was confronted by someone who didn't identify themselves as staff and no name tag on who told her she needed to go to her room as no one under 14 can be in the pool by themselves. This should have been told to me and her upon check-in. Not cool!!!

Plussat: Very friendly very clean rooms Hospitality was great will recommend this place will come back

Miinukset: Everything was perfect

Plussat: The room was spacious and comfortable. There was a Keurig and a small refrigerator. My son thoroughly enjoyed the pool.

Miinukset: There was not a built -in hair dryer and the exhaust fan in the bathroom did not work. Mildew in the shower and something yucky on rug that was hidden until the morning. Breakfast was an extra charge. We did not eat because we did not have time.

Plussat: Staff and bartender

Plussat: The original room was pretty dirty the the hotel staff graciously upgraded our room at no additional cost so that was awesome

Plussat: There was a restaurant and bar in it

Miinukset: No

Plussat: Breakfast was good

Miinukset: Pool was too cold

Plussat: Good location, convenient to I90.

Miinukset: The hotel is tired. Room smelled musty, could barely sleep on first floor bc you could hear people walking around and kids screaming in the morning. Water in shower was inconsistent- hot to cold to scorching, and power went out.

Plussat: Remodeled rooms, great breakfast , lots of seating

Miinukset: No elevator . Had second floor room and heavy suitcase. Everything very clean except hall carpets- heavy traffic marks

Plussat: Access to 190

Miinukset: Parking

Plussat: Excellent hotel

Plussat: The location was excellent. The pool area was great. My son loved it. The restaurants around the hotel were fantastic. Perfect for me to go shopping while my husband and sons stayed back and relaxed and swam.

Miinukset: When we arrived our room had some garbage on the floor from the previous guest. Container behind the chair and a cup under the desk.

Plussat: great customer service, great breakfast,great pool,great location,fairly nice standard room

Miinukset: I didnt like leaving so soon.

Plussat: Located conveniently off the interstate. Room was clean and updated. Beds were comfortable. Price was right.

Miinukset: Our room had a window that looked out to the pool. Between the window and pool is a sort of atrium. The wind was blowing something metal against the window all night. That area should be checked. In the room next to us, someone had set the alarm to go off at midnight. Maybe alarm clocks should be checked when rooms are cleaned. When I checked in, the front desk attendant wasn’t rude, but she was certainly not friendly either. And there was another lady there with her that was actually the first person seen when coming through the door. I assumed she was front desk agent and found it odd she didn’t say anything as I approached. Then the other woman harshly asked “can I help you?” It was an odd greeting and it immediately lowered my expectations for my stay. A little bit of friendliness would have gone a long way especially since was the ONLY employee I encountered during my stay.

Miinukset: The beds were horrible and hurt our backs. You could hear every little noise. Kids screaming and running back and forth all hours of the day. Slamming of doors constantly. The walls were thin. The staff members were aloof and not inviting.

Plussat: Very clean and the staff was super friendly.

Plussat: Had all the amenities ee need when we travel. Clean, comfortable & convenient.

Miinukset: Not at all

Plussat: Breakfast was good. It was nice that its connected right to Splash Lagoon. Nice staff.

Miinukset: The only complaint I have is that the air conditioner/heater smelled VERY musty/moldy when running. Definitely needs to be cleaned or repaired.

Plussat: I like the fact that the hotel is smaller and decorated in a really modern way. The staff was really friendly and helped me find a room on the first floor after seeing that I am disabled.

Miinukset: The beds, we had a two queen bed room, were HORRIBLE. The beds felt like springy messes and were sunken in the middle. Also, our room was so hot (in December,) that we had to put the air conditioning on. Even that didn't help. It was sweltering.

Plussat: Breakfast was decent.

Miinukset: Room was open at check in, along with 2-3 others around it. A little unsettling. Door was damaged, and did not work. Went to front desk and got another room. This one at least had a door that worked. However, the room was obviously not vacuumed and the glass sliding bathroom door had remnants of god know what on it. Needless to say that a good night sleep was not had by any of us. Will not be staying again, and would not recommend to anyone. There are 4-5 hotels within a block. My advice would be to go to one of those, or if necessary, sleep in your car.

Miinukset: Large, very cleanroom, and great bathroom

Plussat: Staff could not even tell me where to find vending machines, i had to go floor to floor looking. Once i found them, they were out of order.

Plussat: One of three maids had the courtesy to leave two so-called bath towels.

Miinukset: Breakfast selection scant, POOR. Towels small and thin. Seat on toilet missing spacer/pad, leaving it wobbly. I was told that it had been that way for some time.

Miinukset: WiFi service was horrible. Difficult to connect and extremely slow.

Plussat: The location was convenient

Miinukset: The manager was awful. For some reason I was charged another day at like 2am. There was no manager on site to help that morning and staff friend to call him and he didn’t answer. Was told he came in at 11 and he would immediately call me... no call. At 1:30 and called and waited 12 minutes for him to get on the phone because he was cleaning rooms and I asked when he was leaving, She said at 6. I called back at 3 to be told he was gone for the day. That is very very unprofessional. My bank account went in the negative because I was charged twice 140.12 for one over night stay. Now I want all of my money refunded back for the inconvenience and the lack of concern or urgency from a manager

Plussat: Nothing.

Miinukset: Poor service. Not even close to what was advertised. BED BUGS!

Plussat: location was great

Miinukset: the breakfest was very sparce coffecups were not availablethe staff person seemed a little bit inexpericend

Plussat: Location was good as it was near the Interstate 90 interchange. Lots of chain restaurants and stores nearby and it was a straight drive into Erie. Room was very, very clean and comfortable. Hotel was listed as "under construction" on posting but there was NO noise and it was very quiet.

Miinukset: Elevator was broken and would not go directly to second floor. I had to go to the third and walk down.

Plussat: The bed was comfy!

Miinukset: We stayed here one other time and it was the same experience. When we got there, no was at desk to greet us, the pool wasn't fixed, and someone had just quit, which happened the other time we were there. Not enough help! Corporate's fault!

Plussat: The location and clean.

Miinukset: Breakfast so so.