Italiana Hotels Florence

The location was close to the bus station and there was a very helpful lady at the reception.

The furniture was in a horrible state, the head board’s leather was peeling, the bed was uncomfortable, the bedding would came apart during the night, there was an extra bed in the room while we specifically mentioned that we didn’t need the 3rd bed. The breakfast was not good at all, the eggs were too runny and there weren’t too many options. The place looks nothing like the pics

Breakfast

Receptionist

I asked for a double bed and they didn’t have double bed. The hotel was far different from the photos in booking. Breakfast was very low quality.

A lot of noise when other rooms open and close their doors, lots of noise people talking on the way out of their rooms

The best points for this hotel are the location (proximity of the highway, excellent as a starting point for trips in Tuscany), the availability of the 3rd bed (for children) and the free large parking.

The hotel looks very outdated and definitely overrated (3 stars maximum). It is mainly used as a transit point for tourists. Breakfast is a nightmare if you don't wake up early in the morning, as the restaurant is completely devastated by the tourists groups, and the 2 people caring about cleaning the mess and bringing new foods are completely overloaded. The pool opening time makes it useless (10-19) as this is the time period people usually make trips. The only day we arrived earlier in the idea of using the pool (18:30) we found out that it was closed as the guy in charge left earlier.

The hotel is too far from the city centre and the transportation is insufficient, the personnel is not enough to serve all the customers with efficiency and finally, the reason why we booked this hotel was only the facility of the pool which was not finally provided. The pool was closed due to the bad weather 10 days before our arrival, and they had not done something to open it again in the meantime. If they had informed us in advance about the lack this main facility, we would have been able to change our reservation and stay in a hotel in the city centre and avoid all the inconvenience that we faced.

Parking space. Proximity to the autostrada.

Definetely an old place not worthing the 4 stars, nor the price. Very depressing appearence. Lady at the front desk willing and helpful but desperetely alone for a morning shift.

Hotel location is easy to find. English speaking front desk personnell. Free covered parking. Excellent breakfast buffet and waiting staff, all the expresso and cappuccinos you can drink, eggs, bacon, sausages and baked goods. Rooms are quiet and closed drapes make room totally dark.

We booked here because of the advertised swimming pool facility. After we checked in we were told that swimming pool was closed because hotel was taken over by new management which did not know how to sanitize the pool. My kid and I were very disappointed about this and I wish Holiday Inn told us ahead about their pool problems. On first night the a/c on both rooms didn't work, I asked front desk lady for help and she told me all windows must be closed for the a/c to work. Did as she told me but a/c never turned on. Next day hotel engineer told us we had to set a/c control to hot instead of cold for a/c to work...why didn't I think of that? A/C worked fine then, a more professional staff could have spared us the trouble, H/I work on this

Big pool, Busstop near the hotel to downtown Florence,

additional bed for the child was a very uncomfy couchbed, staff could be more friendly

very nice staff at the front desk

the service at the bar and restaurant is absolutely non exisitant, we had to wait 45min after our main course to get the bill which we did not ask for, we wanted a dessert and a coffe but it was obviously to much to ask for. There is no other restaurant around the hotel otherwise we would have left the table after the 20 min we were seated with not even a "hello".