Firenze hotellia

Plussat: Loved it -great location, staff was great , beautiful and very clean

Plussat: It's a great hotel in an excellent location. The staff, especially the front desk staff, were wonderful.

Miinukset: The breakfast was not very good. Especially the bacon.

Plussat: Excellent location. Close to everything and parking.

Miinukset: We booked six months in advance for a two night stay. Our travel agent made an error in booking our flights from the United States and we had to change our reservation to one night instead of two nights. Hotel Spadai had the option of allowing us to change our reservation and refused to do so. So we were forced to pay $600 for one night. When we arrived we asked if we could, as a slight concession, have breakfast included and this was denied. Really????? Do not use this hotel as there are many others in the area that hopefully are more service oriented.

Plussat: Great service and location.

Plussat: The hotel was recently renovated and the rooms are beautiful and comfortable. The staff is amazing!

Plussat: The location was superb. The staff was fantastic, so helpful and friendly. This was one of the best experiences at a hotel, I have ever had!

Plussat: Wonderful staff Wonderful room Comfiest bed ever

Miinukset: Nothing

Plussat: Fantastic staff. Extremely clean. Very modern.

Miinukset: No shortcomings.

Plussat: Accommodation and staff especially reception Marina

Miinukset: Nil

Plussat: The staff was exceptional. I really felt like I was staying in a 5 star hotel. Everything in the hotel seemed to be new and I cannot find a single thing to complain about. I also loved the small touches like the gratis mini bar and bathroom accessories.

Plussat: Nothing really ad I felt put off by hidden deception

Miinukset: Honest service as in telling me some toiletries were for sale at 189 euros which we unsuspecting used and got slammed innocently

Plussat: Absolutely beautiful Renaissance building and impressive garden. Quiet in a city. Peace heaven. Very helpful, friendly, enthusiastic staff.

Plussat: The Four Seasons in Florence has the most professional hotel team. The staff to guests ratio seems very high, which leads to a very well run hotel. This is one of our favourite hotels in the world. It’s in a great location, although it’s a large property it has the feeling of a well run boutique hotel. This is an exceptional hotel

Plussat: The best sevice ever!!! Incredible decor!!!

Miinukset: No milk with coffee machine in room

Plussat: Restaurant was amazing and bar was delicious!

Miinukset: Bed Pillows to big but still comfortable

Plussat: Service Thoughtful, helpful always with a smile, here you are treated has a person

Miinukset: Nothing

Plussat: didn't have it

Miinukset: N/A

Plussat: It is one of the most beautiful hotels I ever stayed in...garden is stunning.

Miinukset: Nothing

Plussat: It is like staying in a museum, art gallery, and large park, all at the same time. Il Pilagio, the restaurant on premises, is excellent and has live music every night that is superb. Top notch place all the way.

Plussat: Helpful staff. Beautiful interior. Best cocktails on the city in lobby bar .

Miinukset: More options for breakfast

Plussat: Everything.

Plussat: This is probably one of the best hotels we’ve stayed. The property and grounds are impeccable. The service is excellent and not over attentive to be intrusive. We enjoyed the short walk into central Firenze (to work off the lovely cuisine).

Miinukset: Very trivially, they didn’t clear the room service tray when doing the turn down service.

Plussat: Restaurant and poolside service amazing. Free shuttle back and forth to the centre of Florence very handy.

Plussat: Fantastic, beautiful magnificent hotel with old world charm that is extremely rare! Although Florence is a wonderful city, it will not be the same without staying at Villa Cora. Simply superb!!

Plussat: The staff and amenities left nothing to be desired

Miinukset: Nothing. Everything you need, they accommodate

Plussat: The breakfast is very good, although expensive. I'd advise including the breakfast in the price of the room when reserving.

Miinukset: The free shuttle into town was nice, but if you don't have a phone it's difficult to coordinate the return, and taxis are hard to find in Florence.

Plussat: The hotel is in a fantastic location - it feels almost rural even though it is only 30 minutes walk from the centre of the city. Attentive staff. Great food. Excellent swimming pool.

Miinukset: There was a wedding on the Saturday evening we were there, and it was very noisy up until around 2am.

Plussat: Great location and concierge staff were fantastic!

Plussat: The hotel was unbelievable.

Plussat: The location and the beauty of the surroundings. they gave me a mobile phone on loan to call the shuttle to fetch me from the city center which was so convenient and thoughtful

Plussat: Such a beautiful hotel and so family friendly too

Plussat: Everything, from start to finish this place was perfection. The marble bathrooms were a standout

Miinukset: Absolutely nothing. It’s heaven on earth

Plussat: Dreamy location.. quiet, beautiful, studied in detail.

Miinukset: Absolutely nothing. Everything was perfect

Plussat: The fabulous place to feel and meet extraordinary Florence which I am coming back often. Our suite was gorgeous with quite old tower view, signature cocktails with the view of Ponte Vecchio unforgettable and lovely and worm and above all eager to please hosts what you can ask for more?

Miinukset: Impossible not to like

Plussat: Everything was perfect. The room was comfortable and so beautiful. Special thanks to Mr. Andrea he was very hospitable and welcoming. W'll visit again hopefully.

Plussat: location super. breakfast excellent. staff very friendly. it is the 3rd time we booked at Hotel Lungarno

Plussat: Location was perfect, attention to detail was stellar, and the staff were very accommodating. I will be returning in the future.

Plussat: we loved the balcony, the view at the river, the breakfasr outside, the lovely interior

Miinukset: nothing

Plussat: Amazing location. Outstanding service

Plussat: Empaccable property, great location, wonderful staff! Will Say again

Plussat: Exceptional service from the staff

Miinukset: Breakfrast

Plussat: Location and service are excellent

Miinukset: Breakfast is not delicious

Plussat: The location is great right on the Arno river. The check in process was good and the overall stay was also good.

Miinukset: The staff at the breakfast restaurant were extremely unprofessional and caused different guests to complain. One time they told a guest he should leave because he did not pay for breakfast even though that can be paid for at the restaurant. I was asked for my room number multiple time by two different people and when I order a cappuccino I was brought an espresso and when I mentioned that I had ordered something else, the waitress said that she would just get me milk. The waitress kept talking on her phone on several occasions and when the lady on the next table ordered juice the waitress told to go get it herself. The breakfast experience really affected my opinion of the hotel.

Plussat: Kindly updated both roomto suite which is Perfect for us with a child! Excellent room with Excellent service！

Plussat: Quiet, central with friendly staff

Miinukset: Nothing

Plussat: Swanky hotel and restaurant in an excellent location. Staff extremely accommodating professional. Highly recommend.

Miinukset: There wasn’t anything I disliked.

Plussat: This hotel is absolutely 5 stars all around!

Plussat: Everything. Room, location, cleanliness, comfort and the services which is beyond our expectations.

Miinukset: Nothing

Plussat: A very nice hotel! The room is clean and the employees were very helpful! Strongly recommend!

Plussat: Staying at the Baglioni Relais Santa Croce was like staying at luxurious museum in that the building is rich in history and every comfort is available!! The staff is amazing, it was my first trip to Florence and I felt the location was perfect, quiet street with easy access to everything. In the inner courtyard of the hotel has a three star Michelin restaurant with a beautiful atmosphere ( reservation recommended it was booked during our stay )

Miinukset: Nothing!!!

Plussat: Up class property from the 1600. well maintained to the finest details.. Staff with a genuine care of clients beside of their smiles and caring body language..

Miinukset: NA

Plussat: My wife and myself, we love Florence that we visit frequently. This hotel is part of what we love in Florence. The staff is just amazing, very helpful, supportive and professional. Also the facility is breathtaking. It is a renaissance building with genuine renaissance decoration. The restaurant at the reception level is really great as well.

Miinukset: Nothing.. Really nothing..

Plussat: Looking for a round experience? This hotel is a hidden treasure you wouldn’t believe. With the particularity that you like authentic Italian/monastery style turned into classic luxury/austerity with perfect sense.

Plussat: The ambiance, decoration, friendly staffs, the restaurant, location.

Miinukset: Nothing

Plussat: Location perfect. Well run hotel.

Plussat: This hotel is in a great location. We loved the styling of the hotel, the attention to detail and cleanliness. We had a lovely room on the first floor over looking the square, which you could not hear at all. The room was very comfortable, with a powerful shower, which is a must for us, and all the usual things you’d expect from a hotel at this price point. We enjoyed the large buffet breakfast and drinks on the square. The staff were all very friendly and helpful. We had an excellent stay and would definitely consider staying here again, or their other affiliated hotel which looks great and may well be our next trip!

Miinukset: We chose the hotel for the roof top terrace pool and bar which have fantastic views of the city but is a great deal smaller than we expected. We ordered 2 cocktails which were terrible, tasteless and weak but priced for a high end bar. We didn’t bother with the terrace again, which was disappointing.

Plussat: Roof top pool overlooking Florence with bar and cafe. Central location. Right in the heart of the city. Amazing duplex suite. Modern smart hotel

Miinukset: Breakfast buffet was excellent but the breakfast restaurant has a 3 star canteen feel. Although the staff were super friendly

Plussat: -Location is amazingly convenient and feels good -Rooftop pool area is a lovely spot for sunset drinks and views anytime -Décor of hotel is lovely -Cleaning standards excellent - reception staff very pleasant

Miinukset: Hotel has a huge opportunity with its food offering, currently its obscure and disappointing, hence hardly any customers eating at the hotel! This is a shame since the hotel is so lovely to be in, but the restaurants are pretty useless. The breakfast is just awful, so many suggestions to improve and the restaurant could be amazing with the right menu. Personally I feel they should open a Nobu Japanese as we all get sick of Italian every meal but there’s nothing else good in Florence! However even the Italian food isn’t good at this hotel. The rooftop cafe is a stunning location but empty because the food isn’t great and it’s only for guests. The staff have an easy life without much work to do as it’s not busy at all. If this was my hotel I’d make it the best ever place to go and it would be fully booked

Plussat: Location, quality, service, rooms

Plussat: Comfort and cleanliness of the room. Good facilities & good quiet location.

Plussat: Location is so perfect, I only realized this after 2 days of walking around as I was worried it wasn’t as good as the Savoy where I stayed last time. But this was better I think. And the decor is gorgeous in the common areas. The rooftop bar is lovely

Miinukset: The coffee is the only thing I can say was not good. I was charged 12 euros for a room service cappuccino and it was so horrible I couldn’t drink it. Many good coffee places nearby though but they need to fix their coffee problem!

Plussat: This was pure decadence. Nothing could have made it more perfect.

Miinukset: A little noisy at times but you are in a city so that can’t really be helped.

Plussat: Great Shower

Miinukset: Breakfast table

Plussat: Everything, beautiful hotel , excellent location , in Piazza Santa Maria Novella , walking distance to train station and every where , best hotel in Florence . I loved the rooftop bar and pool , great view. The bar tender in the lobby makes the best Hugo Sprits ever . The staff was very friendly and caring , I recommend this hotel 100% .

Miinukset: Nothing

Plussat: Location

Miinukset: Basic furniture only in the room and no availability of iron device. Room is too small.

Plussat: Great location, great pool, great bar, great breakfast.

Miinukset: Rooms were not sound proofed and we could hear quiet music next door and everything in the hallway. The beds also rolled far too easily and we're constantly shifting

Plussat: The property is located a short walk from the town centre and has sweeping views across the city and Tuscan landscape. The room was spacious and comfortable with a generous veranda. Staff were very helpful and the overall vibe pleasant and welcoming.

Miinukset: The rooftop pool is shallow. Good for getting wet and cool. Not ideal for a swim. It’s also a little small so it gets crowded. But you can sip drinks and gaze over the city and landscape while cooling off. It’d be great if there were a few umbrellas on the roof top bar as summer sun can be punishing.

Plussat: Love the location and interior decor of this hotel! Very friendly staff, clean, and buffet breakfast was excellent with lots of options! Bed was comfortable!

Miinukset: When it rained very hard in Florence, we noticed the water leaked through the window and we had to put a towel by the window! Also did not have conditioner.

Plussat: Great location and the roof top pool area was terrific

Miinukset: Room was a bit small and the bed was poor quality.

Plussat: The roof terrace is simply fabulous. Staff are superb. The hotel is amazing and we will definitely coming back.

Plussat: Everything and especialy the rooftop with the pool. The view is magnificent.

Miinukset: Nothing

Plussat: Computer and printers available for hotel guests free of charge. The hotel staff were aware that we would be checking out at 5am and they had large boxed breakfasts ready for us.

Miinukset: Uima-allas ei ollut auki joka tuli tietoisuuteen vasta varauksen jälkeen ja se oli yksi kriteereistämme

Plussat: Our room faced the river m, such a beautiful view. The room was nice & very clean. The concierge recommended some excellent restaurants.

Miinukset: The street noise is loud at night, so either ask for a quiet room some where or bring ear plugs. The staff working the breakfast each morning could be a lot more friendly.

Plussat: Absolutely amazing place to stay, from the lobby up to the rooftop pool/bar with a spectacular view overlooking Florence. Very friendly and helpful staff. Right in the middle of it all but very quiet. Wonderful breakfast! After walking all day long we enjoyed cocktails in the pool overlooking the city. After dinner they have live music on the rooftop. We felt like on a honeymoon :) so we asked, if we could extend one day. They made it happen and also switched things around so we could stay in the same room! The property must have been newly renovated because everything looked pristine and luxurious but they kept the Victorian vibe which gave it this romantic, elegant feel. We will definitely be back!

Miinukset: Nothing at all!!

Plussat: Location, staff and the hotel was beautiful! Rooftop bar/restaurant and pool was amazing as were the views from there!

Plussat: The room was clean, the staff was helpful, the rooftop bar has an incredible view, and our room also had a nice view.

Miinukset: The breakfast buffet, which was quite good, had items that were not refilled in a timely manner.

Plussat: Location and staff

Miinukset: Was difficult a bit to get into there

Plussat: Servis

Miinukset: Nothing

Plussat: Excellent location for all sights although Florence centre is small so most hotels are central. Very large twin room with high ceilings. The staff were very friendly and always helpful. Thank you.

Miinukset: There was no natural light which felt extremely oppressive. Our room was huge and had a high ceiling. Even so, with the high windows being so close to the building in front, it was suffocating. Even the breakfast room was internal with only glass doors onto a courtyard which was canopied. I simply couldn’t wait to get out for daylight. The spa rooms were desperately in need of an overhaul. Sadly I wouldn’t stay again but I’m sure others will enjoy.

Plussat: The breakfast is excellent and the junior suite was spacious, clean and quite beautiful. The hotel itself is very appealing and well managed and it is not too large. Overall the experience was positive.

Miinukset: The location is a little noisy (although the room I had was at the front and on the first floor). It was hard to have the window open for fresh air due to the noise. Whilst the staff were friendly enough the genuineness of some staff was lacking a bit.

Plussat: Staff was super friendly & efficient. Restaurant was great. No complaints at all!

Miinukset: Mini fridge was not very cold.

Plussat: Firenze Number Nine Wellness Hotel was just excellent, staff very friendly, location superb (very central and easy walk from train station). Rooms are spacious, clean and very comfortable. I would definitely recommend Firenze Number Nine Wellness Hotel.

Plussat: Great location. Staff was excellent and the hotel was very clean.

Plussat: Location and staff helpfulness; breakfast, spa treatments

Miinukset: Nothing

Plussat: nice place and nice hotel

Plussat: Central, staff

Miinukset: The smell on the ground floor. For sure difficult to fix, but impossible to be transparent to our stay.

Plussat: We loved the bedrooms. However, the staff could have improved on room allocation. We were 3 in our group: a couple and a single person. They assigned the room with the double sink to the single person and the bathroom with one sink to the couple.

Miinukset: The breakfast buffet. Bacon was too salty, cold cuts were mediocre, and while we appreciate the attempt to cater to Asian palates with miso soup and noodle soup, they were so horrible in taste, they would have done better serving cup noodles.

Plussat: This is a beautiful hotel right in the heart of Florence. It is steps away from the Duomo, but tucked away so that it is quiet and seems to be off the beaten path...perfect location! The hotel is beautiful and the staff is attentive. The lobby is very comfortable, lots of attention to detail. The rooms are spacious and very comfortable. The breakfast is lovely, with many options.....something for everyone. This is our second stay at this hotel and we will return. I would definitely recommend this hotel to others.

Plussat: The room was large, clean and comfortable, delicious breakfast buffet and a lovely, peaceful garden off the back of the property all combined to make it a great stay.

Plussat: Perfect location, beautiful hotel, amazing garden area makes you forget your in the middle of a city.

Plussat: Small outside pool but nice

Plussat: Loved the location, courtyard, and breakfast area. Staff was extremely helpful and took care of everything we needed. Shops, museums, churches, restaurants all withing 15 minute walk.

Plussat: We stayed here in mid September for four days. The staff and facilities at Palazzo Castri were fantastic. It was an oasis from the hustle and bustle of Florence. we wouldn't think of staying anywhere else whenever we are in Florence.

Plussat: Breakfast was good, don't remember the price but might order off menu next time.

Miinukset: Waitress at dinner was very slow Front desk Staff was amazing as was housekeeping.

Plussat: Room so so nice and breakfast was amazing. Absolutely LOVED the custard filled croissants...the front desk was very helpful in answering any questions we had

Plussat: Great location. Very helpful and friendly staff

Miinukset: All good

Plussat: Your hotel is an oasis in the city! I loved every moment! The noise blocking windows are amazing. Open the window and hear all the sounds of the city. Close the window and......nothing! No sounds!

Miinukset: Had I known what a jewel this place is I would have stayed longer!

Plussat: Fabulous hotel - the rooms and beds were some of the most comfortable that we have ever stayed in. The garden and pool were perfect after a hot day of sight seeing. Reception staff very helpful in booking restaurants, taxis etc.

Miinukset: We had one meal in the restaurant in the evening and it wasn't good. The snacks/sandwiches, cheese plates etc are good but the pasta was fairly dreadful and bland. I would recommend eating out in the evening. Service was fairly random too if you wanted drinks outside.

Plussat: They surprised me with a birthday cake. I didn't even tell them. Must have seen my passport

Miinukset: Loved it all

Plussat: Hotel location and staff excellent, very good breakfast.

Plussat: Fantastic location. Close to absolutely everything

Miinukset: Breakfast room a little dowdy

Plussat: The location is great, rooms clean. Breakfast was very good also

Miinukset: Parking, 40 euros x night!!! Super expensive

Plussat: The whole building and fixtures within it were beautiful. The wow moments for me were: 1) when I asked where to go to ship some things home they said they could do it for me right then and there. 2) our driver picked us up before breakfast was served and they prepared for us bagged breakfasts to take on the road, we didn't even ask them to do so.

Miinukset: The bed was hard for my taste.

Plussat: Loved the location, the friendly staff, and the style and decor of the hotel.

Miinukset: Nothing - would stay here again!

Plussat: For that price of a hotel there are no converter plugs in the bedroom, it is only in the bathroom which is hard to charge laptop(s).

Miinukset: Converter plugs only in the bathroom, this is not comfortable at all

Plussat: Great location and classic decoration.

Plussat: Our stay was fantastic. The staff went out of their way to serve us, the facility was incredible, breakfast was outstanding and the location was perfect for our first time to Italy. I would love to stay with them again in the future.

Miinukset: Nothing to dislike

Plussat: We stayed at the Bernini hotel, so very well located. Two blocks from Ufizzi, three from a Ponte Vecchio. Lovely staff with old world charm

Plussat: Breakfast was great... lots to choose from.. the Staff was very helpful and friendly and the rooms were always kept well.

Plussat: High quality

Miinukset: Can’t think of anything

Plussat: The position

Miinukset: Breakfast could be richer - missing variety of croissants

Plussat: Everything! Beautiful place to stay

Miinukset: Nothing.

Plussat: The room was gorgeous and the location excellent. Rhe staff was very efficient and nice. Lovely place for a honeymoon.

Plussat: The staff and location are both excellent

Plussat: Clean, nice, comfortable hotel at the historical centre of Florence. If you travel by car, my advice is to call to the hotel few minutes before arrival and they give very detailed instructions how to drive.

Miinukset: Nothing. All was good

Plussat: Good breakfast and great location.

Miinukset: nothing

Plussat: The staff was extremely nice and very helpful. Always at our disposal. The hotel itself is an upscale boutique hotel that is clean and modern.

Miinukset: There is nothing to report that we did not like. the hotel was fabulous.

Plussat: One of the best hotels I ever stayed at, there’s no need to look at any other hotel in Florence!

Plussat: Location and staff very helpfull

Plussat: Location

Miinukset: Small room, small bathroom

Plussat: Efficient friendly staff nice room great location

Plussat: Everything. Rooms, bar and above all, the staff.

Miinukset: My kids dolce and gabbana tshirt disappeared in the hotel

Plussat: This hotel is absolute class. Apart from a disappointing room view even though we got an upgrade everything else was pretty perfect. Breakfast was top notch.The staff were wonderful from Julia at the front desk to Yuri and his colleagues at concierge.

Miinukset: Room windows faced a side street building wall instead of the city. Although we received an upgrade from a deluxe room to a junior suite we would've still preferred our deluxe room with a proper city view.

Plussat: The staff was fantastic and very helpful. The full breakfast was very nice as well. I learned how to saber off the top of a Champagne bottle. A new party trick for me.

Miinukset: The rooms were only okay not a very good value for the money. I would have liked a much better bathroom and a little more attention to detail would have been nice as well.

Plussat: I have experience a lot of luxury hotel , but in this hotel I found them very helpful .The second night for me in the hotel I had an emergency case where my son chocked with food I called the reception and they were there at my door step helping me out like one of their family member I appreciate that . And recommend it to all my friends.

Plussat: Entire staff was fantastic! They were helpful, personable, and very knowledgeable! Hotel is lovely with a great location! Room was very comfortable...we had an amazing time there!

Plussat: Very comfortable and quiet. Especially like the Winter Garden bar and restaurant. Daniel a particularly good waiter.

Miinukset: Nothing of note. Just a special place .

Plussat: Excellent location besides the River Arno. Great ambience. Very efficient and hospitable butler service. Great food. The decor of the Room was par excellence with paintings poster bed and great views of the river and the Church from the balcony.

Plussat: Lovely high quality Hotel as expected from a St Regis. Staff fall over backwards to help and nothing is a problem. Restaurant ambiance was nice and the food was excellent. Restaurant staff were superb. The room was comfortable although the bathroom was a little tight

Miinukset: The dress standard in the restaurant was poor with Americans wearing baseball caps, training shoes, running shorts and T shirts during dinner. Not acceptable for a 1* restaurant. It certainly wouldn’t be allowed in any other Michelin stared restaurants I’ve been to.

Plussat: Excellent location & views. We enjoyed the complimentary Champagne ritual. Staff were courteous and helpful.

Miinukset: -

Plussat: Location,view

Miinukset: Bathroom

Plussat: Very easily accessible with a big car, good private parking, polite staff. We had reserved 2 different rooms and they upgraded us in order to be next to each other (that's without asking them) which was very kind and thoughtful. We were offered a complimentary glass of prosecco and snacks before dinner. The mosquitoes alert at the windows was a very good idea.

Plussat: Breakfast was excellent. Julian the waitress was fantastic and kudos to the chef for an amazing breakfast. Everything was delicious.

Miinukset: Conform, helpful staff and very pleasant atmosphere.

Plussat: Staff is amazing and very helpful

Miinukset: Location a bit far from city centre

Plussat: Very friendly and helpful staff.

Miinukset: We had to pay extra for hotel parking.

Plussat: Breakfast was phenomenal !!! Every selection was perfect

Plussat: Excellent breakfast and facilities of hotel very clean! Fantastic hotel and well located.

Plussat: Amazing property

Plussat: The hotel was perfect same as the pictures

Miinukset: They took the amount from me twice and they said they only blocked it and I didn’t receive any reverse transactions yet also it says the hotel in the center but actually its 10 min walking from the center

Plussat: Lovely hotel, very high standard of finish. Just lovely

Miinukset: Shower head was a little dirty, needed unblocking. Breakfast orange juice should be freshly squeezed

Plussat: Its secure parking. Fresh and clean. Free minibar.

Plussat: This was our 3rd staying in the hotel.. This time we booked 3 rooms ranging from suits to classic Location: was the main reason I booked this hotel Close to everything. Staff: starting with the ever so friendly and professional door men; Mr Eugenio, Mr Hassan, & Mr Rafael- very helpful & in spite of the heat had a genuin smile through out the day. That goes for the lovely ladies and gentlemen in the reception as well- tolerating obnoxious guests.. Note to guests : please carry your own hand bags- you look tacky walking with a person trailing behind you with YOUR own hand bag! Breakfast: decent selection and very attentive staff.

Miinukset: A 5 star hotel with a rather pricy rate, the rooms could do with a little bit of an uplift decor wise. Also if a guests has a birthday or a special occasion like we had (my mothers birthday) it would have been nice to have a complimentary bouquet of some sorts.. we bought one but having mentioned in advance that it was a celebration it would have been a thoughtful touch :)

Plussat: Perfect location. Beautiful rooms and very friendly staff.

Plussat: Best five-star hotel as a location by far exceptional location Very good food wonderful staff

Miinukset: The rooms need serious renovations No swimming pool

Plussat: The housekeeping team was super attendant and helpful. The location is great and very central.

Miinukset: The concierge could put a little more effort to assist with reservations.

Plussat: Exceptional service always from the hotel group (Rocco forte). Warm and welcoming staff from the reception to housekeeping!

Miinukset: The room service menu and concierge could be updated

Plussat: The staff especially Victorious were absolutely charming!

Miinukset: The pillows!

Plussat: Excellent hotel ,location and service were super.Beautiful hotel and would highly recommend.Lived the unpacking service.

Miinukset: Breakfast was charged extra

Plussat: The location is amazing , right in the heart of the Centre , the square and shopping The staff are so friendly And the hotel is amazing Highly recommended

Plussat: Amazing rooms,,,,great decor. Stunning breakfast and BEST location!!!! Best staff and manager on duty 24/7!!!!! They couldn't do enough for us!!!! Can't wait to return !!!!!!!

Miinukset: Lived up to expectation...and more!!!! loved everything...faultless!!!!

Plussat: The staff were amazing very friendly and helpful. The food although expensive was excellent. We felt although we only stayed one night nothing was too much trouble, we were made very welcome. The view of corse from the roof top restaurant is the best in Florence.

Miinukset: There was nothing we didn’t like about this hotel.

Plussat: The hotel building is amazing located in the very heart of Florence. The rooftop bar&restaurant provides the best ever view on the entire city.

Miinukset: The breakfast was not that good

Plussat: Location is great - easy access to town centre but far enough from noisy tourists... the actual building has tremendous character and charm and the hotel staff were simply amazing...

Miinukset: It’s not cheap - but you are effectively paying for the experience - drinks are expensive but again you’re paying for the views over Florence and of the river Arno - that said we only stayed a few days... and even so we’d stay again

Plussat: Service - reception and restaurants

Miinukset: It's pricy

Plussat: Good location

Miinukset: The staff at the 6 floor very road the kept us waiting for more than huff hoers with asking us what we need to order

Miinukset: Lovely Hotel on the Arno. Wonderful staff, breathtaking prices.

Plussat: Got a free upgrade to the best room in the hotel! thanks for double booking us!

Plussat: Excellent location, large lobby for gathering and very friendly staff

Plussat: Very good

Miinukset: A bit dusty in bathroom

Plussat: Nothing the didn't do good

Plussat: Friendly receptionist Friendly housekeeping

Miinukset: Se sto restaurant: in the beginning was the service perfect but after a while no one came to look for us. Breakfast: service absolutely worst

Plussat: Marvelous place! Very elegant design and medieval age decoration. Located at the heart of the city.

Plussat: Staff, public areas, location

Miinukset: Rooms need to have a separate shower. Bathroom relatively small

Plussat: Location Staff very Friendly

Plussat: Every aspect of our stay exceeded expectations. Noteworthy above all was the level of service. Staff was everywhere offering a cheery greeting and offer to help.

Miinukset: Nothing

Plussat: The hotel was expensive but it delivered all the luxury we wanted for a wonderful stay right in the heart of Florence.

Miinukset: Some problems paying the hotel for the reservation using its electronic payment system.

Plussat: The staff at Helvetia Bristol could not have been warmer and more accommodating during my four night stay. Their warm welcomes and spot-on suggestions were greatly appreciated. I love this hotel and will definitely return. It is a historic boutique hotel (don't expect large rooms). The location cannot be beat in central Florence.

Miinukset: The rooms are small and in need of a little love (new carpet).

Plussat: Everything. It was perfect

Miinukset: Nothing

Plussat: The most beautiful and tasteful refurb I have ever seen in a hotel. The welcome macrons were delicious and my junior suite was a fairytale! The mattress was divine and the winter garden downstairs was lovey!

Plussat: Cappuccino. Staff was understanding.

Miinukset: The rooms next to the street are noisy because of the late night bars and at this time of year you can't have AC in the rooms because one system works the entire building. If you are hot or uncomfortable you have to open a window which just lets the noise in. Street cleaners, and trash service comes by at 5am which is nuts! Breakfast was blah...Single room was a closet and horrible shower. Im in shape and didn't fit in the shower.

Plussat: The staff was unbelievably kind and service top notch. They were very responsive and accommodating throughout our stay. The hotel decor is beautiful- transports you to the Renaissance era!

Miinukset: The bathroom shower was very tricky to get in and out of. Very easy to slip getting out. Also, the water pressure wasn’t great.

Plussat: This is a beautiful, classic hotel, sumptuously appointed, but not over the top. The rooms are comfortable and clean. The staff is wonderful. The breakfasts are elegant. (Best croissants of our trip!) The location is perfect, close to everything. Wonderful in almost all respects, BUT . . .

Miinukset: The hotel has a problem with noise, especially on the Via del Pescioni side. We were on the second floor, and disturbed during the night by revelers in the street, but especially by the very loud noises of service vehicles starting about 6 am. The hotel must be aware of this, because they provided ear plugs (!) by the bedside. (We should have had the wits to read this ominous sign.) They moved us to a room on the other side for our second night. Avoid rooms overlooking the street! Also, there is no coffee machine in the rooms.

Plussat: The location is perfect. 10-15 minute walk to everything, but quiet location. Service like one does not find anymore. Worth the money.