Firenze hotellia

Plussat: It was centrally located and the rooms were spacious with all standard amenities except the electrical outlets.

Miinukset: There was only (1).....seriously (1), outlet in the entire room. A mixed dorm room with 4 bunk beds and only (1) outlet doesn't make for friendly environments and happy customers. The price for the room was comparable but the foot, laundry, and drinks were completely over priced.

Plussat: The private rooms are like a 4 star hotel excellent location as well I really enjoyed my stay

Plussat: Everything was very easy. The private room was wonderful, large. Breakfast was great a large selection of sweet and savory. Walkable to everything. Laundry on premise.

Miinukset: Workout room only had cardio machines. It would be nice if there was an electrical outlet near the bed so you could charge and read at the same time.

Plussat: The hotel was very good for the the price i paid. Clean. As it was 15 min from the train station there was no immigrants around. Was very calm outside. Save. The breackfast was amazing!

Plussat: The hostel has great amenities such as pool, extensive breakfast, a small gym and multiple bars. The rooms were also very modern, clean and had air conditioning.

Miinukset: There are already 20-30 busabout people on the main entry getting in the way and occasionally loosing their breakfast in the stairs nearby.

Miinukset: The bed was terrible, there was a bar digging into my hip/ lower back all night. One toilet and one shower for a room of 16 is not enough. There was some sort of construction or something happening on the floor above me from 5am to 9pm. No kitchen, which is dumb. It's a massive facility, so there are huge tour and school groups there all the time.

Plussat: We stayed in the private double room. Pretty good location, 10 minutes from the train station. Nice pool area and sauna. Friendly people working at the counter.

Miinukset: Not very comfortable beds and quite ugly room, really cold floor. You can hear every voice from the hallway. Weird smell in the hallway and in the room as well.

Plussat: Staff was nice, spoke many languages.

Miinukset: This is a hostel, not a hotel meant for families.. Pool was in a dark room with black lights, looked like a nightclub scene. Very loud inside and out, even at 3am. Beware if you are over 25, you are too old to stay here.

Plussat: Good breakfast and is in a clase location to move around

Miinukset: It is too noisy for being next to train station, my room has the windows that did not close properly and when reported they personal just had excuses and told that they were no other rooms available . Seems the motto that client never has the reason, not even a refund !

Plussat: The location was good.

Miinukset: The lobby smelled bad every single day we were there. The bathroom shower leaked water all over and created a mess. It was not as nice as I expected for the price.

Plussat: Location is good for the train station and a 10 min walk to the town. Rooms were nice and modern the corridors and lifts need work but all in all was clean.

Miinukset:

Plussat: The hotel has a great location but that's about it. The room I was given was #400 and the only nice part was the bathroom as it looked new. Tint room and very dark

Miinukset: Hated the room but I am sure they have better rooms but wasn't given an option to select while booking

Plussat: The snack bar was nice and it was right across the street from the train station which was a plus

Miinukset: Our room had 3 people in it and we only got 2 bath towels no extra blanket for the 3rd person. The air conditioning was poor it was never cool enough in the room forget about blow drying your hair cause the dryer turned off after 3 mins of using it.. let alone at 6:30 am the people who work there were slamming doors and it was right next to our room it sounded like they were in our room that's how loud it was.. it was every day.. when we seen pictures of this place we thought it was nice but when we got there it was a whole another story

Miinukset: It was hard to find our room in the new wing.

Plussat: Fantastic hotel. The room was very big and tidy. It had a wonderful view on the city.

Plussat: A beautifully furnished, neat and simple hotel. Quiet and comfortable room with spacious bathroom.

Plussat: the room is perfect, everyone should stay in this hotel when you travel to Florence.

Plussat: Right opposite the train and bus station so,if one is travelling from pisa,like we did,once there you don't have to worry about how to get to the hotel.Beside it's close to the centre and the river Arno.Very comfortable beds.

Miinukset: We did not like the hot breakfast but the rest is ok.Initially i did not like the interior as it's a bit old and i was expecting a nicer room like the one shown in the pictures when making our booking,but then i got used to it.

Plussat: no comment. we only state for couple of hours and check out at the morning 5:00 a.m.

Miinukset: we have 4-5 pcs big luggage but no one come to help us to handle the big luggauge when we step in the hotel, they just look at us.

Plussat: location

Miinukset:

Plussat: sightseeing

Miinukset:

Plussat: The location of the hotel was superb! (Right next to the station, walking distance to sightseeing spots etc. Staff were all very friendly and helpful. I would love to stay there bext time I visit Florence.

Miinukset:

Plussat: The bedroom and bathroom was very comfortable and clean. Very good buffet Breakfast and attentive staff. Excellent location for visiting the sights of Florence.

Miinukset: The bedroom was extremely hot and the air condition was not on, the room did cool down once the window was open, although the room we had overlooked the main road facing the railway station so consequently it was busy and noisy.

Plussat: I liked the newness of the bedroom and shower, and the cleanliness.It was also comfortably central.

Miinukset: The heating in my opinion was a bit high, especially at night.

Plussat: Big, clean rooms with lots of character. Good breakfast and really helpful staff.

Plussat: Very friendly staff and comfortable rooms. Very decent breakfast. Excellent value. Would definitely stay there again.

Plussat: The location is excellent. It's close to almost all the famous places such the Uffizi, Palazzo Strozzi, Palazzo de Medici, Pitti Palace, Ponte Vecchio, the Duomo and La Galleria de Accademia (Michaelangelo's David).

Plussat: cleanliness and shower. Bes tshower ever.

Miinukset: The bed was extremely unconrtable, I have suffered back ache in the morning.

Plussat: Staff were very welcoming.

Miinukset: I can't think of any bad points!!!

Plussat: Beautiful hotel in a convenient location, very polite and helpful staff & an amazing breakfast to start your day! :)

Plussat: Super frienly staff!

Miinukset: Some noise from another room.

Plussat: polite and helpful staff; comfortable and clean rooms; large bathrooms; good breakfast every morning with a variety of items: croissants, fruits, yogurt, cereal, rolls and antipasto meats. Great way to begin your day.

Miinukset:

Plussat: Professional & friendly staff Cleanliness of rooms

Miinukset:

Plussat: Excellent location

Miinukset: Not enough stuff. Cleeanliness of the room and the rest was not the same.

Plussat: Peace and quiet

Miinukset: Shower

Plussat: Super clean and modern room with an excellent sofa and desk workspace and the AC worked amazing.

Plussat: modern hotel with good restaraunt and bar and reception.close to motorway

Miinukset: uncomfortable beds,stained carpets,not much free car spaces...

Miinukset: Euro 8+ to park overnight - a silly gouge

Plussat: The housekeeping staffs clean up our room every day.

Miinukset: It is difficult to make a reservation of shuttle bus from the hotel to the airport.

Plussat: Near airport. Shuttle service into city and airport

Miinukset: the curtness of the front desk staff and the slow service in the dining room.

Plussat: Close to airport

Miinukset: Airport shuttle not convenient

Plussat: nothing

Miinukset: restaurant closed because of big event? shoud b open from 06.00-24.00

Plussat: Convenience

Miinukset:

Plussat: Only there one night. Had a good dinner at the restaurant.

Miinukset:

Plussat: Clean and quiet

Miinukset: We were locked out of our room for a time.

Plussat: location

Miinukset: parking

Plussat: We liked the easy access to expressway and airport.

Plussat: The desk stuff arrogant and not helpful at all

Miinukset: Location and the employee there unfriendly and arrogant

Plussat: Great Hotel just outside of town, a great solution to visit Firenze. Excelent rooms and breakfast. Will return

Miinukset:

Plussat: The hotel is a good place to have both stay and business meeting at the same place.

Plussat: Conveniently located close to highway exit. Crowded inside free parking, but also available outside the hotel gate. Comfortable room.

Miinukset: Ok if travelling by car, not close to the city center... humidity stains in the bathroom.

Plussat: The competence and friendliness of the front office staff which includes the bellmen, in short, the ease of being checked in/out..

Miinukset: The prices in the dining room were a little steep.

Plussat: We loved the Hydromassage pool with the waterfall! It was the best part of the hotel. We booked an executive room and had access to the 15th floor's Club facility where we enjoyed breakfast and "happy hour"cocktails and hors d'oeuvres. The bed was comfortable and the bathroom was state-of-the-art. We would definately stay there again.

Miinukset: We left the window open for ventilation while we went to dinner and the room was filled with mosquitoes when we returned. We were both badly bitten. The next night we had the front desk turn the a/c lower so we could leave the window shut.

Plussat: The design of the hotel and the comfort and quality of the Hilton chain creates an atmosphere where people feel at home.

Plussat: The overal quality. The shuttle to the city is very convenient.

Miinukset: There was nothing that unpleased me.

Plussat: The Shuttle Service that the Hotel Provides to Downtown Florence is invaluable, what a way to make what otherwise would be a pure Busriness hotel due to its position into a great city hotel with all the advantages of being in a non-urban area. The rooms and service provided by the hotel are also of a very high standard , cannot fault here.

Miinukset: 18 Euro's to uise the Spa

Plussat: room

Miinukset: the breakfast

Plussat: We were there for a two day congress with 400 restaurateurs. Last time we stayed at Kempinski Dresden. Maybe comparing pears and apples, but comfort in general was way less... The extra day I booked for all of us was fair price/quality.

Miinukset:

Plussat: great location, quiet, clean, staff excellent, breakfast very good

Miinukset: coffee at breakfast

Plussat: The locations is great because it is located within walking distance of all the major sites, the train station,many restaurants and the market.

Miinukset: They closed the rooftop restaurant/bar area for a paid event, shutting out and inconvenienced their regular hotel guests.

Plussat: The location cannot be beat. The hotel was clean and well maintained. The breakfast was awesome. And the staff were friendly.

Miinukset: The only drawback was that the walls are too thin and you can hear a lot of what goes on in the room next door.

Plussat: We liked staying in a well maintained older hotel. Rich dark wood throughout, stained glass windows, and a view of Florence from the rooftop terrace that is unbeatable. Staff was helpful.

Miinukset: We had a water leak in the bathroom that we couldn't pinpoint, but the smell wasn't reassuring.

Plussat: The rooftop garden restaraunt panoramic view is breathe taking! the food was delicious pricey but well worth every bite. The service was very classy, polite, attentive and friendly the staff made me and my two daughters feel very special. The waiter brought my daughter a shawl when he saw that she was cold and offered us one as well. Our room had a window with a view for people watching, the maid kept our room very clean, every evening when we arrived back from a long day our beds would be turned down waiting for us. The location of the hotel was perfect every thing in walking distance. Doormen and bell hops very friendly and courtesy. The gentleman that checked us in was friendly and welcoming and accommodate us with a bigger room when we revealed to him that our room was too small for 3 girls. We were hoping to see him again next day to thank him but we never saw him again. The breakfast is wonderful and delicious! Lots of food even at 945! i love the historical story of the hotel and old pictures of the hotel in the past. The antique furniture, history, and decor can only be appreciated by historical buffs. A historical beauty!

Miinukset: Some of the front desk staff were snooty and not very welcoming. The first gentleman we met was friendly we saw him only once out of the six days we were there. When I did ask questions front desk staff very short and make you feel like you are troubling them. The first room #145 was way to small for a mom and two teenage girls. I had adapters for my phone and the only one it would fit in was the bathroom. The Internet is very weak (which I knew coming in seems to be # 1 complaint). When you first walk thru revolving doors there is a woman sitting at a table not sure if she is with hotel however she is not very welcoming she is first person you see and she does not smile or say hello she does not make eye contact she is setting the tone and it is not good, smile say Bon Journo!

Miinukset: The beds were extremely hard.

Plussat: It is close to railroad station and downtown. Staff are proffessional and rooms are clean. We used two rooms. Very nice hotel.

Miinukset: None

Plussat: Very nice hotel . Old but when you walk in a room looks totally different . White tiles in bathrooms and all very clean and good quality with and charm . Beds a little hard but dig. Great quite rooms looking over inside gurden. Restaurant overlooking all Florance at breakfast and also for dinner with many outside tables . Stuff very friendly and helpful , concierge knows their stuff , ask for their suggesting if you need to travel around.

Miinukset: Everything

Plussat: The hotel is situated in a good shopping and sight-seeing district and is very beautiful.

Miinukset: The floors in the room were beautiful but very slippery.

Plussat: I was t Baglioni Hotel for the Florence marathon. I have apprreciated everything, the location, distance to the train station and to the city center (Piazza del Duomo is only 5min walking). Breakfast, very good selection of food, is at the 5th floor with amazing view of the Duomo and Giotto campanile. Staff was gentle and helpul and let me use the room until 2pm (after the race) without charging the extra time (usual check out is 12). great stay, Thank you

Plussat: Centrally located, easy to walk all over the downtown area. The employees were very friendly and helpful, and the view from the restaurant during breakfast was outstanding!

Plussat: The hotel is right in front of the train station and in walking didtance of the shopping and sites. Staff very friendly and nice

Miinukset: The rooms are quite old and kind of a musty smell

Plussat: Location and interior of the hotel lobby and rooms. Internet connection available (for a fee).

Miinukset: Room felt outdated - maybe as in all old 4/5-star hotels in Italy.

Plussat: Hotellin aamiaishuoneesta/ravintolasta ja kattoterassilta oli upea näköala kaupungin yli. Huoneessamme oli hieman ongelmia suihkuhanan ja pesualtaan viemärin toiminnassa - viat korrattiin välittämästi. Huone siivottiin myös hyvin päivittäin. Henkilökunta oli erittäin ystävällistä ja palvelualtista.

Miinukset: Sisäänkäynti hotellihuoneeseen oli hengenvaarallinen: oven sisäpuolelta lähtivät portaat huoneeseen, ensimmäinen askelma oli kapeampi kuin avautuva ovi. Tästä ei varoitettu mitenkään - eka kertaa huoneeseen tullessa oli käydä todella pahasti. Huone oli myös melko hämärä ja tunkkainen.

Plussat: I have been travelling in Italy for 2 months and this hotel is the best. The position is perfect, the view sensational. Rooms comfy and spotlessly clean. Staff friendly and efficient and are smiling which is rare in customer service in Italy. The restaurant has a wonderful view of Florence, the ambiance and service from the staff are great. A very comfortable and ejoyable stay..10 from me

Miinukset:

Plussat: A world-class hotel. Staff excude hospitality, the hotel is grand in its design. Rooms have a 19th century ambience, and 21st century appliances. In its excellent location, the hotel leaves nothing to ask for.

Miinukset: I would not have minded a simple plastic comb as part of the bathroom accessories.

Plussat: Central location, close to station

Miinukset:

Plussat: air conditioning

Miinukset: restauraunt service

Plussat: interior

Miinukset: breakfast

Plussat: Nice staff Clean Kitchen Close to bus

Miinukset: Pillows were flat and hard Beds are like old box springs Windows don't have screens and let mosquitos in.

Plussat: Modern well appointed appartments with great fittings and layout. Helpful staff and very comfortable overall

Plussat: The staff very friendly and helpfull

Miinukset: furniture could be updated, the room smell like smoked but nothing mayor

Plussat: The staff was very friendly and helpful. We stayed in a studio which was very convenient and good equiped. The hotel hat a good connection to the city center and there were also many location around the hotel, to do grocery shopping or eating (best pizza I have so far had, just around the corner, "da tito's).The only thing that one could complain about is that the main street can be noisy (but then we were always so worn out from sightseeing, that we never minded). And since the rooms have a tiled floor, you can hear the nighbours (sometimes), when they move chairs around. But it never bothered us and we were extremely comfortable.

Plussat: nice staff

Miinukset: No second key for the door, because you need it also to go to the garage.

Plussat: Just stayed one night but it was very comfortable and the staff were very helpful and accommodating. I like the wifi and internet perks. Beds were very comfortable and it would be a great value if stayed longer because of the kitchen and all the extras.

Miinukset: It was all good

Plussat: Mahdollisuus kellaripysäköintiin plussaa. Asialliset huoneet. Tilava parveke, jossa pyykinpesuallas.

Miinukset: Parvekkeella ei ollut mitään kalustusta.

Plussat: Sopiva majoituskohde omatoimisille matkailijoille. Huoneistot olivat tilavia isollekin perheelle (6 henk.) Muutaman askeleen päässä oli market, josta oli näppärää hakea ruokia ja juomia ja bussilla pääsi kätevästi kaupungin keskustaan.

Miinukset: Alue, jolla hotelli sijaitsi, oli melko vaatimaton ja lähellä olevat ruokapaikat kehnoja Toscanan tasoon verrattuna. Perushuoneistohotelli, mutta ei mitään luksusta.

Plussat: Siisti, lähellä lentokenttää, kätevä keittiö, rauhallinen

Miinukset: Palveluita saisi olla enemmän

Plussat: Edullinen huoneistohotelli hyvan bussiyhteyden vieressa (22) jolla helppo ja halpaa (1e/suunta) liikkua keskustaan. Vastaanotto myi bussikortteja. Oma pysakointi 10e/paiva toimi hyvin autolla liikkuvalle, keskustaan ei kannata ajaa.

Miinukset: Huoneemme sijaitsi paakadun vieressa ja liikenteen melu kuului liiankain hyvin huoneistoon ja herkkaunisen kannattaa miettia kahdesti tai pyytaa huone sisapihan puolelta.

Plussat: Hyvä sijainti firenzen lähellä ja toimivat yhteydet, hinnaltaan kuitenkin aivan eri luokkaa kuin keskustan hotelleissa. Kaikkia palveluita saatavilla läheltä.

Plussat: The room was clean and confortable

Miinukset: The fact that the rooms are situated in a building with no reception bureau.

Plussat: The room was gorgeous. Absolutely perfect.

Miinukset: A bit of a walk from the main part of florence...about an hour or so if you stroll. But the hotel is right next to the bus stop that takes you there in 15 minutes so it doesn't really matter.

Plussat: The staff was excellent and helpful. The rooms were comfortable and the location excellent! Definitely recommended!

Plussat: Staff was exceptional- very friendly and willing to help! Hotel is in a good location and still very quiet! I felt very pampered

Plussat: We loved our stay at the Cavour. The location made it so easy to get to all the sights and we enjoyed having a drink watching the sun go down from the rooftop. The junior suite was ample room for the kids and us and all the staff were very friendly and helpful. Definitely will be staying here again.

Plussat: Great location! Walking distance to all major attractions. Room was very spacious - with living area + bedroom. Rooftop terrace had an awesome view of the city. Large selection for breakfast.

Miinukset: Although the rest of the bathroom was very clean, the shower had mold around the edges.

Plussat: The desk staff were exceptionally helpful, especially Mirko. More regular (non decaf) coffee in the rooms would be nice

Miinukset: No all day cafe or restaurant, drinks very very expensive compared to elswwhere, breakfast expensive too.

Miinukset: Bed uncomfortable, air conditioning not functional, chronic mosquito problem meant windows had to be kept closed, and loud noise throughout night from drunk people walking in street.

Plussat: Great people Very helpful

Plussat: The Grand Hotel Cavour was in a great location to walk to the Duomo, Uffizi, Piazza Republica and many other attractions. The staff was the friendliest and most helpful I have ever seen. The breakfast is included and had something for any appitite including cappucino and expresso! Loved it there!

Miinukset: The showers are a bit tight, the lighting was very low in the bathroom and the toilet paper was given out very sparingly. We bought our own.

Plussat: The reception staff

Miinukset: The room it self

Plussat: Great location. Very attentive staff. Good breakfast. Great view from the roof.

Miinukset: Noise in the streets at night

Plussat: Good location, nice rooms, friendly service

Miinukset: bad sound proofing

Plussat: I am well travelled and I will honestly say that your hotel staff was one of the best! They were all so friendly and helpful. I stayed one night, then returned on my flight out because the service was that good. I'll definitely be back and would recommend your fabulous place!

Miinukset: My first room only had 1 outlet in the bathroom.

Plussat: Great locations, very good staff.

Miinukset: Weak Internet signal (53%), which the Hotel believes is normal.

Plussat: Sijainti paras mahdollinen sekä kulttuurinähtävyyksiä että palvelujakin ajatellen, hotellin sisätilat asialliset ja siistit. Aamiainen oli maittava ja riittävän runsas.

Miinukset: Ainoana pienenä moitteena huoneen siivouksen epätasaisuus: yhtenä päivänä ei oltu tuotu puhtaita pyyhkeitä poisvietyjen tilalle, toisena sama ongelma juomalasien kanssa.

Plussat: sijainti

Miinukset: kadun meteli

Plussat: Hotelilla keskeinen sijainti, parempaa tuskin voi toivoa jos matka suuntautuu Firenzeen. Henkilökunta erittäin ystävällistä sekä asiantuntevaa.Aamiainen parasta ykkösluokkaa.

Miinukset: Huoneen yleis-siisteydesssä parantamisen varaa, pölyt jääneet osin pyyhkimättä.

Plussat: Hotellin keskeinen sijainti lähellä Firenzen tärkeimpiä kiinnostuksen kohteita. Siisti ja rauhallinen hotelli. Avulias henkilökunta receptionissa.

Miinukset: Valaistus oli sinänsä elegantti, mutta kovin heikko. Ilmastointi oli äänekäs (suosittelen korvatulppien käyttöä). Aamiaisravintolan henkilökunta välillä keskittyi keskinäiseen seurusteluun sen sijaan, että olisi pitänyt tarjoilun kunnossa.

Plussat: Elegantti hotelli vanhan kaupungin museoalueella.Hotellissa pieni taidekirjasto. Monipuolinen herkullinen aamiausbuffet.Hotellin baarissa illalla ilmainen antipastotarjoilu viiniasiakkaille. Kattoterassilta näkymä yli Firenzen kattojen. Standard huone 3. kerros hiljainen siisti. suosittelen.

Miinukset: Hotellin oman internethuoneen koneet eivät toimineet kolmen päivän loman aikana.

Plussat: The room was good (although no view)

Miinukset: The hotel lacked services which I would have expected from a hotel charging this much (eg room service).

Plussat: Convenience to the tourist areas in Florence

Miinukset: Access to wireless internet was only from the lobby area

Plussat: Great staff- they were always incredibly friendly and helpful

Miinukset: The room was a bit strange of a layout and could use some modernizing. The only true negative was that we believe my husband got food poisoning from the yogurt served at the breakfast. It was in a dispenser rather than individual containers so that was suspect to begin with.

Plussat: the staff, the location

Miinukset: the breakfast, missing eggs and youghurt anc cheese

Plussat: The location is teriffic, very close to all the main squares and attractions of Florence, 5 minutes walk to Duomo. The rooms have all been modified to a nice standard. Breakfast is quite good.

Miinukset: We travelled as a wedding party and the hotel manager tried to get us to forsake one or two of our pre-paid rooms and share with each other, so that he could sell it to someone else. We refused of course and he didn't put up any further resistance thankfully. No air conditioning in some rooms incluing ours, which made it hot and difficult to sleep without a fan blowing on you. We got bitten by a good few mosquitos during September!

Plussat: Friendly staff and the hotel is very central

Miinukset: En-suite building site that we were assured would not interrupt our stay, it did. We should have been given a different room. And there was a party outside our window from until 2am on one of the nights, not the hotels fault but still very noisy.

Plussat: I didn't actually get to stay here due to renovations, but the place I did stay probably wasn't that far off in terms of quality.

Plussat: We liked the willingness of the manager Mr. Joseph that made everything possible to make our stay confortable.

Plussat: Vastaanottovirkailijan ystävällisyydestä ja avuliaisuudesta. Hotellin kodinomaisesta ja välittömästä tunnelmasta. Hotellin keskeisestä sijainnista ja silti huone oli riittävän hiljainen.

Miinukset: Korkeat rappuset, mutta luonnollista vanhassa talossa.

Plussat: location

Miinukset: no english tv

Plussat: Erinomainen sijainti ja erittäin ystävällinen ja auttavainen henkilökunta

Miinukset: Minibaari/jääkaappi,tukankuivaaja huoneisiin.Remontti menossa ja seinissä ,tosin katonrajassa, useita nyrkinmentäviä reikiä käytävään .Tästä johtuen kaikki äänet vessoista ja käytävästä kuulu selvästi ja varmaan toisinkinpäin huoneista.Hieman nuhjunen yleisilme.Ensi vaikutelma on tärkeä ,joten voisivat panostaa ihan sisääntulo aulaan.

Plussat: Friendly staff and good location

Miinukset: Hotel is under renovation. Perhaps need to renovate also entrace hall and mentione lack of elevator in informations due to steep narrow steps. We had early flight and there isn't doorbell inside hotel to wake-up reception but outher doorbell rescued situation.

Plussat: The position is excellent. It is handy to all the major sites like the Duomo and is only about 15 minutes walk from the station.

Miinukset: I think it may have just changed ownership and that there is a lot of refurbishment going on. For us the Air conditioning did not work but I am sure this will be fixed.

Plussat: The staff were very polite and offered to compensate us with a dinner for the inconvenience caused by the renovation works.

Miinukset: Our room was right across from the breakfast room. I didn't like the noise from there in the mornings, which prevented us from sleeping after 8h.

Plussat: good staff. easy access to central city. good breakfast

Miinukset: I couldn't use the internet

Plussat: The breakfast, the staff. Comfortable and not far from city center

Plussat: Clean hotel, welcoming employees.

Plussat: The staff at the Anglo American were fantastic, friendly and extremely helpful. They looked after our luggage after our early arrival in Florence on the train from Paris allowing us to visit the city unburdened. They also looked after them after checking out as we were not leaving till the evening that day. The hotel was booked up with a large party of guests and to our amazement and delight we were upgraded to a suite. We will be recommending a stay at the NH Anglo American to anybody we know who is visiting Florence and look forward to returning ourselves.

Miinukset: None

Plussat: They had a great deal on to upgade to a superior room for just ten euros a night. The reception staff were very helpful in booking restaurants etc for us; particualry Benito.

Miinukset: No

Plussat: In a quiet neighborhood, walking distance from Florence center. Pleasant common areas and rooms.

Miinukset: Would be nice, it the hotel had a gym.

Plussat: The hotel staff were very helpful and welcoming. Nothing was problem.

Miinukset: Everything was perfect!

Plussat: hotel staff

Miinukset: breakfast, location

Plussat: The breakfasts - plenty of choice and very good

Miinukset: Would have liked it to be a bit closer to the main attractions. It was a good 20 minute walk.

Plussat: Breakfast was excellent. And they kindly held on to our bags after checkout while we went to collect a car.

Miinukset: Just a comment re. the surroundings - the 'green area' to the front could be maintained to make the initial impression more pleasing.

Plussat:

Miinukset: for me is always internet access very important and I have use a pay internet with credit card.. this is not nice.. too expensiv

Plussat: very friendly and helpful staff.

Miinukset: no parking directly at the hotel, but in 2 min walking distance. Expensive, though (24 Euros for 24 hours)

Plussat: Easy to get to many things tourist of city, friendly staff that helped change rooms, breakfast was convenient. This isn't by any means a four star , but what you get for price is good.

Miinukset: This is Italy so be prepared for a room to smell of smoke. The pillows were incredibly hard and compact.

Plussat: Good position, good rooms and a nice breakfast.

Miinukset: I would expect to have the free wifi/cable internet access in the room package

Plussat: The rooms and the hotel staff are very friendly, and its close to the center of Florence.

Plussat: Not bad. While it is not a designer hotel, it is still good value for a hotel close to train station and major tourist site. We had a triple room which was spacious enough for three adults. Room clean, breakfast average.

Miinukset: Shower is a bit small.

Plussat: hotel was very clean and staff friendly and helpful.

Miinukset: It states they serve American breakfast, unfortunately this is not what I would describe as American breakfast having travelled many times to the USA. I asked for fried eggs, sunny side up as served in USA to be told that would be an extra charge. No choice of eggs only scrambled supplied.No mushrooms or hash browns etc.Dissappointed as this was not what you would expect. The continental breakfast was good.

Plussat: Very nice rooms, good breakfast, central location (by foot less than 15 minutes to the dome), private parking,...

Miinukset: There is no guarantee for the parking, so it might be that it is full and the private garages are very expensive…

Plussat:

Miinukset: the parking

Plussat: excellent position to centrum and very good parking

Miinukset: very complicated and expensivve internet service

Plussat: Excellent room, reliable air conditioning, all facilities new and fresh. Checking in easy, lots of dining choices in neighborhood--and easy access to key Florence sites.

Miinukset:

Plussat: It's cenral location and upmarket clientele

Miinukset: Rooms too small and the complementary coffee making facilities need to be asked for. Breakfast too basic.

Plussat: I enjoyed the convinience of the hotels location and the easily accesible parking area.

Miinukset: During our visit the air conditioning was not turned on and the rooms were very hot, and when we inquired about it, the staff told us to open the windows.

Plussat: The hotel was fine. Location was good because it was a 10 minute ride to the city center and the busses came frequently. The breakfast was alright and the staff was very helpful.

Miinukset: Wifi only worked in the lobby, the mosquitos loved American blood. Literally.

Plussat: We were given free breakfast the morning we arrived, they did not mind that we just checked in and therefore we should probably only have breakfast next day. Parking was ok. I also appriciated that after we had serious problems with a room, they gave me a fair discount.

Miinukset: Showers indeed spill water onto bathroom floor, but that is a small thing. Nothing you wouldn`t manage. beware if your heating works. We had 3 rooms. We were traveling because of work, and we only needed warm beds and warm shower, nothing fancy. One of the rooms had broken heating. It was terribly cold, 7 Celsius I would say. I woke up in the morning coughing. Now listen - when I went downstairs, the night receptionist said it would be fixed next day - he obviously knew about the problem. Placing guests into rooms without heating is not a nice hotel practise. It wasn`t fixed the next day. We had to sleep there one more night. During checkout, the hotel staff agreed not to charge us for the room. That was only fair.

Miinukset: the hotel was really old. I need ıt needs a renovation. If I had the chance to cancel my reservation after seeing the room, I would certainly not stay in that hotel.

Plussat: New building, parking lot, easy to access..

Miinukset: Very noisy in the room, sounds as if there were no windows at all and the street traffic in the room. And the room smells and was a little dusty..

Plussat: The hotel was in a reasonably good location. Was about a 10minute bus ride to centre city and had a supermarket across the street for supplies.

Miinukset: The breakfast was pretty terrible.All was left out overnight in p[reparation for the morning under a sheet.Our room was not cleaned one day so had to go and ask for clean towels and toilet roll.The shower also leaked which was quite dangerous as it came out the bathroom into the main room and I slipped over.

Plussat: The room was nice and the staff very available. Breakfast missed hot chocolate and real "croissants".

Miinukset: The shower was cheap. Water floating out of the shower and wet the floor all around.

Plussat: The location is great and Hotel staff is very helpful.

Miinukset: The room is a little bit too dark.

Plussat: breakfast

Miinukset: in a bad state,need repair

Plussat: Location is the best, u can start there your journey and walk around through all the center of the city. Hotel staff was really nice. My single room was ok, even bigger, than i was excepted.

Miinukset: Had little problems with hot water, but not all the time.

Plussat: nice and helpful staff, the convenient location

Miinukset: The hotel is old and needs the repair. The very small bathtub in the bathroom. The standard of the hotel rather two stars and not four. On the breakfast the very small choice of the food. The hotel is dirty generally. I do not command this hotel. The price is not adequate to the standard.

Plussat: Excellent staff, very knowledgable, friendly and helpful; great central location, good buffet breakfast and reasonable value at sixty per night per double.

Miinukset: Shabby, old, unpainted, hard beds, lumpy pillows, noisy, definitely not four star.

Plussat: Air conditioning,

Miinukset: Noise from traffic

Plussat: Wonderfully close to the Duomo and therefore great for sightseeing. Staff were helpful.

Miinukset: Needed an iron, wasn't allowed one in the room (!). Had to go up to the staff quarters, very unpleasant room with a filthy floor (not great for ironing a white dress shirt). Irons in rooms are standard at so many hotels, this place needs to catch up!! Different rates for wi fi than those quoted on website - annoying as was reason I chose this hotel over another.

Plussat: The staff and the location, very close to the Duomo.

Miinukset: The room and the bathroom was very, very, very old!!!

Plussat: The location is good. Especially the parking service.

Miinukset: Lighting in the room is a little bit too dark.

Plussat: Centre location

Miinukset: I am totally unsatisfied with this "4 stars" hotel. I think it can not be qualified as 4 star. Rooms are small and noisy, dated interior, mirrow covered with mould. It was not a pleasent stay at all.

Miinukset: When you're spending over $300 a night, I expect free internet!

Plussat: hyvä aamupala. Huoneiden siisteys

Miinukset: huonevaraussysteemi ei toiminut; laitoimme hakuehdoiksi kaksi aikuista ja 1 lapsi; booking.com tarjosi tätä hotellia. Teimme varauksen ja saimme varausvahvistuksen. Ehdoissa luki ettei hotellia voi peruuttaa, mutta se ei meitä haitannut. Kunnes saavuimme respaan, missä ilmoitettiin ettei lisävuode järjesty. Miten voi olla niin, että hotellin voi varata ko. ehdoilla mutta, jos ehdot ei täyty, sitä ei voi peruuttaa? Booking.comin sivuilla olisi pitänyt osata huomioida se, ettei standard huoneeseen voi saada lisävuodetta. Tätä emme ymmäräneet. Henkilökunta teki töitä hetken ja löytyihän se lisävuodehuone samaan hintaan. Vähän tylsä fiilis heti loman alussa...

Plussat: Nice room, very beautiful bathroom, good breakfast, great value for money. The location is within walking distance from, though away from the historic center.

Miinukset: No.

Plussat: Good hotel, with excellent breakfast facilities.

Miinukset: Most rude and unaccommodating staff , not fit to serve at NH chain of hotels.

Plussat: Two members of the reception staff were very friendly and helpful and were the high point of the stay. They made sure I had a the hotel's bike for the week which was brilliant. The buffet breakfast was very good. The furnishing and fittings in the room excellent. Bed was very comfortable. I ordered room service one night, the service was prompt and polite and portion generous.

Miinukset: The rooms were not internally sound proofed. The head of my bed was adjacent to the service lift which ensured I was woken very early. The hotel catered for tour and school groups which seemed to get in late and leave early and were unbelievably noisy. It felt like I was staying in a rowdy backpackers.

Plussat: Please write at least 15 words

Plussat: Staff were friendly, the room and balcony were nice and the breakfast was good.

Miinukset: There was a discothek next by the hotel. Since 2 o`clock in the morning we heart the music and the drums so loudly, that we can`t sleep.

Plussat: Not too much.

Miinukset: The location is futher from the city than we thought by looking at the map location. The resaurant was not fully prepared for the 2 bus loads of tourists and the other guests already there. Bar is open for a limited time. Dinner is very expensive for what you get. Food was just o.k., Over all, staff did not seem very attentive or pleasant with their greating of guests.

Plussat: Good standard of all services

Miinukset: Problems with internet conectivity (operator swisscom was not able to solve)

Plussat: Washroom ( Badezimmer)

Miinukset: Room was in the past a smooking room, old cigarettes on Balcony, balcony very small

Plussat: Good Food

Miinukset: