Park Inn by Radisson Frankfurt Airport

The food, breads danishes are the best anywhere, the eggs in cups.. brilliant.

Breakfast was wonderful! Restaurant staff was accommodating and extremely nice. We had dinner shorty after we arrived and the menu was quaint and delicious.

We paid for the airport shuttle upon our arrival. They took our last name and number in our group which gave us the impression that the driver would be checking us off his list. The next morning (16 Oct, 0830 shuttle booking) we arrived early and asked where we should wait for the shuttle and the staff member said inside or outside doesn’t matter. At 0840 we asked where the shuttle was and another woman at the from desk just kept repeating rudely ‘it was here’, ‘ I don’t know what to tell you it was here’. I’ve lived in Germany for two years and she was the most unhelpful and rudest staff member in the services industry I’ve ever met. We went outside and the shuttle was a bus that parked way past the hotel entrance and it seemed there was no accountability. That being said the driver was incredibly helpful. I am 8 months pregnant traveling with a two year old and my mother and he lifted all of our luggage in the bus, three suitcases, a stroller, and a car seat. Overall the hotel was wonderful, but the one staff member at reception needs to go to customer service training.

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