Park Inn by Radisson Frankfurt Airport

Unhelpful, uncaring staff and lack of any welfare

No kiosk/amenities available other than drinks in a machine. Needed to source basic painkillers but none available and staff completely unwilling to help in any way. Not even offered first aid kit access. Very poor from a reputable international chain. Would not use again.

Ok except for the sound and some lack of informati

The rooms were clean and comfortable and the shower was good. Always a nice surprise.

The rooms have walls that were paper thin. A family with kids was next to me and they were very loud. The breakfast was 20€ - bit steep for a breakfast, it's not the Waldorf Astoria. The staff never mentioned that you need to book a "token" on the shuttle but to get to the airport. I refused to get out because I'd been sitting in the lobby for 30 mins waiting and that was not my fault (or problem). But it was annoying.

Terrible facilities for an airport hotel

This is a run of a mill airport hotel and the room are fine.

The airport shuttle only runs every 30 minutes and they charge 4 euro to use it. And the 'free wifi' was too busy to log in to the whole time of my stay. So, basically the only things one really needs at an airport hotel sucked!

The efficiency and friendliness of the staff. Plus the food choice was reasonable whilst the standard was excellent.

internet conection, high price of the parking

Conveniently located for FRA airport. Hotel is new, clean and well equipped, staff helpful & efficient

The hotel shuttle bus proved impossible to find at FRA airport. Despite asking airport staff and calling the hotel reception I was unable to locate the shuttle at terminal 1. There is no signage and the bus seems to stop at a variety of unofficial and therefore undesignated locations. I took a taxi in the end and the driver said this problem is commonly occurring.

The food.

No shuttlebus from the airport

Very good hotel overall and competent, polite and helpful staff. The rooms were adequate for our stay and proximity to the airport for air tarvel and train connections was advantageous.

The hotel-airport shuttle mini-bus is a bit small; we saw guests having to wait at Terminal 2 for the next round trip due to inability of the vehicle to carry everyone back to the hotel. This is particularly for night arrivals at the airport/ hotel who just want to get to their rooms without having to wait around at the terminal. I think the 3 Euro transfer charge at checkout should be included in the room rate instead of being paid seperately.