Hotel Las Palmeras

Put out of hotel early poor communication over virus

Bad communication over what was happening due to virus

Location Breakfast times

Pay for wifi pool not open

Location

On booking I booked for sea view and payed extra for this only to be giving a partial view , rooms and shower a bit dated but was only there for weekend so. Wasn’t to fussed any longer and I would have been happy on entering hotel I noticed the useful stars and noticed 4 stars , imo best it would be is 3

When we arrived, late at night, our room was cold and we could not find any heating controls, just a switch for "Air conditioning" which we assumed was for the summer. When we inquired the next morning about the heating we were told that the air conditioning switch was what we had to press for heating. There was nothing about this in the "Welcome booklet in our room. Nobody enquired later in the day if we had found the heating switch, nobody seemed to care!!!! Our wardrobe was very difficult to open and the cleaning of our room was very erratic timewise. If we went out early it was very rare to have it cleaned when we arrived back, sometimes the cleaners came at 3.30 .

very well located hotel, within easy reach of most of Fuengirola amenities

I found that the hotel's pool had been closed for the off season. there was nothing in their prospectus saying so, otherwise I would have booked an alternative hotel. On relaying this to the reception staff, all I got was a shrug of the shoulders, as if, tough. On arriving i was given the pass card for my room, which did not unlock the door to the room. I went back to reception, who issued a new card, but saying that the original was not at fault. I then, tried the 2nd card, it still didn't open the door. From the 8th floor, I then had to go back, again to reception. I informed the staff that the new card was still not opening the door to the room. At that point another guest standing next to me, said she was having the same problem. Finally, one of the reception staff, came with me to the room with a key. He found that it was the battery in the door that was at fault, not the card, so a mechanic had to be called to put a new battery into the mechanism. On getting access to the room, i found that the mini bar fridge, not to be working. It seems that it had been unplugged and would only work with the room card key inserted at the door appliance. So I then had to get a 2nd card to keep the mini bar fridge operational ie cool/cold