Pension Santa Fe

charged me to stay even though I'd pre paid already. I'm now into a long process of trying to get my money back as I've been charged twice. One by the hotel (even though i had my print out confirming it had been prepaid) and one by booking.com who are making it difficult to contact with long phone queues and no response from online forms

Nothing

Rooms where filthy bedding was dirty and mattress was fithy

Cheap and cheerful, clean bedding and towels provided. Friendly check in staff who speak English, if needed. 24/7 access.

We were disappointed that the room was so dark and smelt very musty.

Location

Springs protruding from mattress, balcony door glass cracked, and door wouldn't lock (not safe) Frame round the main door had come away from the wall, wiring hanging down across the bathroom door, very noisy balcony doors should be double glazed.