Suite Hotel Eden Mar

Everything. Location, facilities etc etc were perfect. The staff were exceptional. They could not have been more welcoming, friendly and helpful. We will be back... thank you

Absolutely nothing at all

The complex of Portobay Hotels (3 are sharing facilities such as pools, spa, gym,...) ist great. We thought that the Eden Mar is at least from the outside the least fancy and nice one of them all. If this is true for the interior is something we cannot judge. The pool and garden area is great and we particularly liked that everything was perfectly clean, that the staff was friendly and the breakfast buffet (though not the quality of the coffee).

What we did not like in the first place was our room. It stated in the description that one either has a garden or a seaview, ours somehow faced the garden but we were on ground level and right in front of the shabby roof of one of the indoor pools. Unfortunately the view is not the only bad part, it is also a very dark and shady spot and the pool is a bit smelly. We had booked a two weeks stay (for a price which we, the hotel and BOOKING did not consider to be low-cost or money-saver) and felt mistreated which caused that we had a talk to the receptionist. The lady was friendly and understanding (all of them were), however told us that particularly those rooms are handed to people booking via BOOKING. It is easy to guess that we did not take this in as a good reason and were to our delight offered a different room which we then had and liked for the time of our stay. Until the end we saw nobody living in those rooms. Still: Sad that the first room was presented to us as we had paid a regular price and the hotel was far from being fully booked. We can not imagine anyone being pleased with the first room we got.

Perfect place if you have children - lots of space and activities for all ages. Lovely grounds, several indoor and outdoor pools, various restaurants, well equipped kitchenette, friendly and responsive staff, free parking on site, great breakfast selection. Large resort but designed and operated with class.