Hotel Vittoria & Orlandini

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Very affordable, room/furniture clean/comfortable despites being there for years, very nice staff.

Parking is actually at the train station but you need to pick up/drop off card at hotel. Rooms are not soundproof at all. Navigating hotel is a bit strange but topology of Genoa doesn't help, I guess.

Very polite gentleman who checked us in (not sure what's his name but thank you! Keep a good work!) Air con Fantastic location (walking distance to restaurants, harbour side and train station where you can catch both train and bus shuttle to the airport) Well working wifi Bathtub Plenty of really good restaurants around (handy when looking for breakfast) Cash point by train station Room was quiet, bed comfy - our needs were very basic

Staff - that's the only thing that upset us a lot. We spent a week in this hotel, if you don't speak Italian - avoid this place. Real coffee is only served for Italians, if you don't speak Italian you will be showed how to use automated coffee machine which looks dirty and drinks from there taste like garbage (the machine should be cleaned daily). Italian speaking guests had their real coffee delivered to their table. We found it disgraceful. Please, bear in mind we did not expect the staff to focus on us only. Hospitality in this place is truly striking: we also got told off because we took a blanket from our room outside (my partner had a surgical treatment not so long ago so he needed it for extra comfort). The other lady wagged her finger at us (literally) and told us this is unacceptable (!!!). I have to highlight here that it was very upsetting. Speaking of breakfast - cold cuts and dairy goods should be kept in fridge not in room temperature!!! No chance for warm breakfast. Everything clearly bought in nearby shops, very poor selection. After few days we decided to get breakfast in restaurant. For reduced mobility guests it will be difficult (if not impossible) with many flights of stairs and two separate lifts to take you to your room. A room renovation would be advantageous (cracks on the ceiling, wallpaper and paint coming off). Despite locked door the cleaning staff disturbed our privacy (door signs non existent). No kettle or complimentary water available in the room (there is a vending machine on site though). Very overpriced for service we experienced. It is a family run hotel so there is no one to complain to. Towels smelled like vinegar. Pictures of rooms on booking.com - misleading.

Location, pleasant breakfast room and service

Bedroom felt cramped

Location! very close to Central station and old part of the City. Half the price of all the other hotels we stayed in in Italy. Hotel is old school type but spotless. Some fresh fruit for breakfast hooray!

The hotel was in a central location and very convenient to the railway station. The breakfast was adequate.

There was no shower curtain in the bathroom.