Uusimmat arvostelut
- Kaikki arvostelut
- Positiivinen
- Neutraali
- Negatiivinen
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7,6
Plussat: My Alamo rep was very good and friendly! We had a nice interaction!
Miinukset: While it was my choice, I did choose the Kia Soul due to wanting a smaller call, but nice and roomy. Choices were slim, mainly vans, so I chose the Soul. However, it was very smokey.
arvostelut:
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8,0
Miinukset: Too much construction in Minneapolis. Detours signage could be better . If it wasn't for my wife and her IPhone we would still be driving around trying to get the car back to the airport car rental office. Excellent counter person that I dealt with. Also the young African/American young lady was super in assisting us when we brought the car back. So pleasant for someone that appeared so young.
arvostelut:
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5,6
Plussat: Car was nice
Miinukset: Poor initial counter pickup. No one around when returning car. Paid for full gas tank option and was still charged for more gas upon return.
arvostelut:
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7,6
Plussat: The car was clean, or looked clean, staff was nice.
Miinukset: I selected the "skip the counter" option, but when I arrived at MSP there were no directions on what to do. The keys were not in the car and there was no person at the car booth. There were also no directions on the receipt. So I had to go to the counter anyway. At RHI, when I returned the car, again, there were no directions whatsoever on the receipt or at RHI (which was open but completely empty) on what to do. I dropped the receipt and keys in a box but was not sure that was the right thing to do. You could make things easier by having printed instructions for procedures at each airport available on the receipt, not just the location. This seems like a no brainer. When you're stressed at being at the airport on time or leaving, the last thing you need is to run around wondering if you returned the car correctly, or how to pick it up, etc.
arvostelut:
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4,0
Plussat: Staff has all been wonderful.
Miinukset: The claims system generates form letters which are not applicable to the claims they are referencing, including asking for insurance information which was provided multiple times previously. This causes undue stress. In addition, LONG wait times for help lines ensure the entire vacation was spent on hold.
arvostelut:
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10,0
Plussat: Staff was super friendly, navigating the airport was easy, and the whole experience was nice and quick.
arvostelut:
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10,0
Plussat: I only got as far as online renting then had to cancel due to covid-19. Online was easy and cancelling was no hassle. I can only assume everything else would have been stellar also. I will be looking to Alamo St. Paul when my travels resume.
arvostelut:
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9,2
Plussat: Yes
Miinukset: Need better signs at Mpls airport to the rental car place
arvostelut:
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8,0
Plussat: I've always rented with Hertz but this was an emergency trip to MN so rented with the first that I pulled up. The customer service from start to finish was the best I've ever had (truly). You are doing it right, taking care of the reason you have a company - the customers. I will continue to rent with Alamo after this experience.
arvostelut:
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4,4
Plussat: That the staff we there to help me out through my frustrations
Miinukset: The car was dirty, scratched up, smelled like smoke, and didn’t run properly. I noted this on my account
arvostelut:
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10,0
Plussat: car selection - speedy check out and check in
arvostelut:
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9,2
Plussat: Easy pickup, drop-off. Efficient. Friendly staff.
arvostelut:
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10,0
Plussat: Staff was super friendly, navigating the airport was easy, and the whole experience was nice and quick.
arvostelut:
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10,0
Plussat: I only got as far as online renting then had to cancel due to covid-19. Online was easy and cancelling was no hassle. I can only assume everything else would have been stellar also. I will be looking to Alamo St. Paul when my travels resume.
arvostelut:
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9,2
Plussat: Yes
Miinukset: Need better signs at Mpls airport to the rental car place
arvostelut:
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10,0
Plussat: car selection - speedy check out and check in
arvostelut:
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9,2
Plussat: Easy pickup, drop-off. Efficient. Friendly staff.
arvostelut:
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7,6
Plussat: My Alamo rep was very good and friendly! We had a nice interaction!
Miinukset: While it was my choice, I did choose the Kia Soul due to wanting a smaller call, but nice and roomy. Choices were slim, mainly vans, so I chose the Soul. However, it was very smokey.
arvostelut:
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8,0
Miinukset: Too much construction in Minneapolis. Detours signage could be better . If it wasn't for my wife and her IPhone we would still be driving around trying to get the car back to the airport car rental office. Excellent counter person that I dealt with. Also the young African/American young lady was super in assisting us when we brought the car back. So pleasant for someone that appeared so young.
arvostelut:
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7,6
Plussat: The car was clean, or looked clean, staff was nice.
Miinukset: I selected the "skip the counter" option, but when I arrived at MSP there were no directions on what to do. The keys were not in the car and there was no person at the car booth. There were also no directions on the receipt. So I had to go to the counter anyway. At RHI, when I returned the car, again, there were no directions whatsoever on the receipt or at RHI (which was open but completely empty) on what to do. I dropped the receipt and keys in a box but was not sure that was the right thing to do. You could make things easier by having printed instructions for procedures at each airport available on the receipt, not just the location. This seems like a no brainer. When you're stressed at being at the airport on time or leaving, the last thing you need is to run around wondering if you returned the car correctly, or how to pick it up, etc.
arvostelut:
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8,0
Plussat: I've always rented with Hertz but this was an emergency trip to MN so rented with the first that I pulled up. The customer service from start to finish was the best I've ever had (truly). You are doing it right, taking care of the reason you have a company - the customers. I will continue to rent with Alamo after this experience.
arvostelut:
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5,6
Plussat: Car was nice
Miinukset: Poor initial counter pickup. No one around when returning car. Paid for full gas tank option and was still charged for more gas upon return.
arvostelut:
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4,0
Plussat: Staff has all been wonderful.
Miinukset: The claims system generates form letters which are not applicable to the claims they are referencing, including asking for insurance information which was provided multiple times previously. This causes undue stress. In addition, LONG wait times for help lines ensure the entire vacation was spent on hold.
arvostelut:
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4,4
Plussat: That the staff we there to help me out through my frustrations
Miinukset: The car was dirty, scratched up, smelled like smoke, and didn’t run properly. I noted this on my account
arvostelut:
