New York vuokra-autot

Rude Staff, Inneficient Policies

Plussat: What did I like? Absolutely nothing about this company.

Miinukset: After a few phone calls from a very rude staff member, I finally arrived to their location at LaGuardia airport, which is actually off site, at a Holiday Inn. The woman at the counter then informs me of a $2,500 security deposit which wasn’t listed anywhere in any of the confirmation or FAQ that I rea, just because I am a New York City resident. Obviously I know there are deposits on any rental cars, and just the week prior I had rented a car at Enterprise with a $250 deposit. They also wanted to force their EZ Pass rental on me, at an extra $6 a day. I planned on renting it anyway but this was the first time I was not given a choice on it. Plus, there was a mileage limit per day. Also a first for me. So, since I didn’t have an extra $2,500 available for a deposit, I wasn’t able to rent the car, and since it was a holiday weekend, no other rental agencies had any availability. So my weekend trip to Washington DC was canceled thanks to Ace car rental and their superb lack of customer service. My own fault, I suppose, for not looking up other customer reviews and seeing a 1.8 rating on google.

Beware of fees

Miinukset: Called to confirm and the company had a different name (Action Car Rental) and said didn't you see our $2500 deposit for local renters? Obviously I hadn't and I didn't trust the company to pay them anything at this point.

Would not recommend.

Plussat: Don't be fooled by the lower daily rate.

Miinukset: Miserable shuttle pickup service from the LGA to Holiday Inn by a rude driver who would not offer help to a 92 yo passenger. Misleading instructions by phone from ACE rep where to stand for the shuttle pickup at a chaotic airport under construction. Being charged fully via credit card at time of reservation. Then being charged a mandatory security deposit. A car with a faulty tire pressure sign flashing, explained away as being ok. When alternative car requested I was offered a compact from mid size original. When car returned 4 days earlier due to change of plans I was told that there was no refund policy for unused days. Sadly, one feels the whole rental experiece from start to finish as a big ripoff. If there was an option for rating this service it would be minus 5 stars.

Miinukset: Charged me 39/day for the bottom level insurance, without explicitly saying the per day price. ended up costing more than the rental itself. Feel taken advantage of.

Absolutely horrible.....

Plussat: Nothing at all. Total ripoff

Miinukset: Did not get picked up at airport despite approx 4 calls. Ultimately had to take a taxi for $20. The seats of the vehicle were filthy and stained. It had bald tires [which we didn't see until the following morning as it was dark and raining when we finally got the car.]. The gas tank was not full. The car was VERY worn. I would like to talk with someone about a full refund. By the way, I did take photos to document these issues. Pleas contact me.

Insurance

Plussat: Price was good

Miinukset: Tried to force insurance cost into the bill without asking me or informing me.

gauging on tolls

Plussat: They gave me a car that was nice and small -- the size I rented.

Miinukset: The car I rented had a dinged up front hub cap and I think it caused a slow leak in the front tire. The low tire pressure light came on almost immediately. Also car rental companies gauge on cashless tolls which are now utterly unavoidable in the northeast. The tolls doubled the cost of my rental. In cash it would've been about $20 total. That's ridiculous

Long Lines 1 Person at the counter and no one else to help

Plussat: The access to the counter from JFK is via airtran and the building is clean.

Miinukset: I waited 30 minutes behind 2 people and the person at the counter was trying to help an older couple and had no one else available to help. This was 2pm on a Tuesday.

Don't accept rentals from NYC residents

Miinukset: Apparently it was in the fine print and after we spent $50 on a cab to the rental they were extremely rude about how they told us we couldn't rent a car (after waiting for 30 minutes).

Miinukset: They didn't provide me the car after wasting my 2 hrs

KAYAK SUCKS

Plussat: I had a really bad experience with Hotwire as I couldn't change the drop off time... was an energy situation and their customer service is a nightmare. The fact that kayak has no working relationship with their customer service made it 10 times more impossible

Miinukset: Nothing

Plussat: Nothing

Miinukset: I lost the $10 I paid for insurance. Neither Kayak nor Advantage gave notice of there being a requirement for the renter to have their OWN car insurance policy. What is the point of the renter paying for additional car insurance then? Terrible.

Miinukset: it was nightmare DEALING WITH THEM!

Overcharge

Miinukset: They charged me for a toll sensor that I did no need and they said was required in nyc. The agent in Montreal backed out the charge.

Miinukset: I have paid 2000USD for a rental car Arriving at the agency I was told my driving licence is not accepted because not an "international driving licence" I asked for the refund of my money, it was refuse by the receptionist I made a formal complaint on Alamo Web site with no answer so far. I probably need to sue the company to get my money back

Miinukset: Car provided was not equivalent to the car ordered, resulting in me having to cancel booking and go with another car service last minute. Very unprofessional, very disatisfied and will be avoiding booking through kayak in future as it is clear that bookings do not work correctly through the kayak platform.

Plussat: Check in was quick and easy!

Miinukset: Late fee. Buried in fine print and not mentioned. Came back 1 hourboate because of traffic and we ended up paying double.

Price doesn't include insurance which adds to it significantly.

Miinukset: Car want serviced and required an oil replacement. It was beeping annoyingly all the time throughout the drive.

Terrible Service and Experience

Plussat: Absolutely nothing at all.

Miinukset: The agent lacked basic customer service skills. When asked several questions about the policy for our clarification she continually tried up selling instead of actually addressing the issue. The car we reserved was dirty and smelled like a fast food restaurant. We eventually brought the car back because of the condition. Instead of offering us a compatible vechicle, the agent insisted the only cars available were double what we originally reserved. The Queens location is horrible!

Miinukset: The rental was expensive, the insurance especially. The attendant at the pick up was unkind and confused about my reservation. The worst was the car return at the airport, when everything took so long that I almost lost my flight. The car stank of smoke, too.

Little slow

Miinukset: Slow service even when lines are not long

Poor service management

Plussat: Nothing.

Miinukset: Drop off location service - transported a dog with a blanket underneath as per websites recommendations. Representative nitpicked over a few remaining hairs, with attitude, and tries to charge me 100 dollars for a cleaning fee. I get irate. He tell me... Make sure you clean it good, with attitude. Per website.... If the car requires "special" cleaning an extra charge will be assessed. Do you not vacuum the car after returns? When I picked up the car it wasn't in immaculate condition either but you don't see me complaining for thorough cleaning. Try hire better service members. I won't be coming back to budget. Thanks.

Fraudulent activities!

Plussat: Nothing!

Miinukset: When I arrived at the counter at JFK their systems were down. They had to manually do the reservation. I booked the car to drive to Newark and return it the next morning at Newark. It was cheaper than getting a taxi. When I went to drop it off at Newark, the man behind the counter said that he didn't show my reservation in the system and that JFK had not entered it in yet. He called JFK to no answer. I had a flight to catch. The man said he would close out the reservation once it was entered and e-mail the receipt. I trust him and left to catch my flight. Bad idea to trust the man, I was never sent a receipt and looked on my credit card statement to find out I was overcharged by $80. When I called Budget, they said I didn't return the car the day I did, and stated I kept the car an extra day! I said I would send them my flight info showing i took the flight out that morning and it was physically impossible for me to return the car the next day. The customer service rep stated he would refund the money but stated it was a one time refund as he had no proof, even though I offered to give him proof. His attitude was one of, I was lying! Terrible experience and I will never rent from Budget again! stay away from this rental company!

Plussat: nice car, nice people at pickup/drop off

Miinukset: reservation was for pickup at la guardia terminal and drop off was supposed to be at jfk terminal, when rental was picked up it had pickup and drop off at la guardia. I asked about changing it, they said to call customer service, customer service wanted to charge $275 to change drop off and ended up costing me a $50 taxi ride to jfk

fraudulent charges

Miinukset: They overcharged me saying that I was supposed to return the car by noon which is not right because I picked up car around 4PM and my return flight was at 6:30PM. I will call them to dispute charges and if not I will dispute it with my bank. Terrible customer service. I will never rent from Dollar again. The estimate from Kayak was $85 for total trip, I ended up paying over $210. This is completely unacceptable. It makes me think twice before reserving through Kayak again

Plussat: The car had four tires and an engine?

Miinukset: My reservation for $250 ended up costing over $400 after they cornered me into an EZ pass rental.

Plussat: The actual car was great as was counter service.

Miinukset: I accidentally booked the wrong return place and they doubled my daily rate. Also, I had to wait almost an hour because I was assigned an SUV when I just wanted a standard car. The wait was completely unnecessary.

Pickup can be a terrible experience, but the car and dropoff are okay

Plussat: Great value, car was good on gas.

Miinukset: Pickup took over an hour. They will not accept a card that says, "debit" on it for the $350 deposit, even if it can also be used as a credit card (and if it has the VISA name on the front of it), so I had to arrange to use another card, which I was not prepared for, and which involved a lot of work on my end (I would have almost had to go all the way back home to get another card if my bank didn't help me out). They also referred me to an empty parking spot twice when it was time to finally get my car; I had to do a lot of walking back and forth. Then when I finally got my car, the EZ Pass wasn't working, and I had to BACK UP away from the booth at the exit gate and park it, and then walk all the way back and go back inside. The overall indifference to how much of an inconvenience this was to me, especially since I was on a strict schedule, was also pretty terrible. The car was okay, good on gas, and dropoff was good. I have used this company before and don't recall it being this bad, but I'm willing to give them another try because they have very low prices at times.

Miinukset: The car was clean but had a smell in it, request for another car was not confirmed. Customer Service at Pick up in New York was very poor and not helpful at all, especially when having to deal with the Toll Pass. Paid more than what was stated on Kayak, the price increased 3 times.

Deceptive

Plussat: Car was nice.

Miinukset: Be carefully of sneaky ad ons. Already purchased insurance through the site I booked with, but the attendant basically tricked me into signing a contract for separate insurance saying that the insurance I purchased through the booking site was not taken. This turned out not to be the case when I contacted them. Very rude when explaining the situation. This rental seems cheap, but they can get you with ad ons.

Plussat: Nice good working cars available.

Miinukset: Staff working at the 124-10 South Conduit Avenue location for Economy Rent a Car were not the most helpful right away. I know the staff has a duty to abide by company policy regarding renting out the car, but it is not an excuse for not being competent and willing to look for a way to help the customer during difficult situations. If anything, that's why they have their job, to interact with "human being" face-to-face and work "with" the customer, otherwise, a computer and a sophisticated program could take care of most of their responsibilities. Anyway, one of their staffers eventually helped me out, which I am very thankful for, but they could've helped me out sooner without putting me through an acute state of alarm if all of them were more knowledgeable of what to do in case a customer faced a difficult circumstance.

Not at the airport. poor operating standard

Miinukset: There was no CLEAR indication that Economy Rent a Car was NOT at the airport. It took some time even to find that fact. I will not use this service again. PLEASE SHOW CLEARLY ON YOUR WEB-SITE WHEN THE RENTAL OFFICE IS NOT AT THE AIRPORT!!! The place was operating from a trailer and there were no signs. It was difficult to find their office for the drop-off.

Miinukset: Arrived at the rental location where they didnt have my vehicle ready or they didnt have enough cars. The guy who helped my IAN MARTIN made it seem like he was doing me a favor by given me the next class of vehicle. ( Which is what you're suppose to do in that situation. Being that I used to be a car rental manager). Out to the vehicle walk around, the car had dings all over it, and smelled badly. I noticed that the gas level was between half and the quarter level. I went back inside to ask for a car that had a full tank of gas, because it was easier to take it out full and bring it back full. IAN MARTIN began arguing with me why he's not going to do that. His final response was " You seem like a cool guy, I gave you a free upgrade you have two choices you can either take the car as is or we can void the ticket". He knew that the car was prepaid and i would not have to deal with them to get my refund back if at all. Being that it was late and I had been traveling all day I was tired of arguing with someone who doesnt know what it means to take care of customers. To make matters worse the next day I noticed products I left on the driver side passenger floor had rat holes all over it. I called a couple numbers of what seemed to be a corporate number till i finally spoke with someone who gave me a "supposed corporate" number. The number was not a working number. Since I was in NY for work I didnt have time to continue trying to reach someone. The next morning I called the branch to let them know of my experience so far and that they have a rat issue the lady on the phone who sounded like she was reading off scripts puts me on hold several times that equated to over 30min then tells me its not their fault that its my fault. I was taken aback by her response. When I brought the car back, the guy checking me back in asked if everything went well I told him it was the worst experience i've had with a car rental company and I would be be renting from them in the future. He asks why? I explained what happened. His repeonse was that they have 4 cats in their lot and rat traps that its hard that a rat got into the car. Now his response tells me they've had rat problems in the past I happened to be a victim of it but they didnt want to claim responsibility. This was infact the worst experience I've ever had at a rental company. If you value a clean car, and good customer service don't rent from here. It seems like poor customer service is the norm and tradition at this company. Ian Martin should not be helping people put him in the back office or car washing duties or provide customer service training to him and all employees.

A major annoyance that was mostly my fault, but still.

Plussat: I never actually rented a car as there were none available once I got there.

Miinukset: I had reserved a car. When I woke up in the morning my stomach was upset, so I knew that I'd be late. The car was reserved at JFK. I called them and asked what was their policy on being late. Their website said, or at least I thought it said, that they would hold cars for 2 hours, after that time I could still get a reservation but only if there were cars available. I gave an estimated time that I'd be there and whoever the representative was said that I should still make the trip to JFK because he was pretty certain cars would be there. After that over an hour trip I was then told when I called for the shuttle that, no, they did not have any cars left. So I booked a zipcar. I just wish they would have said what the actual likelihood of getting a car was so I could have saved some time.

Insurance The company did not offer any liability insurance due to the

Miinukset: I The company did not offer any liability insurance due to their poor time management for insurance move over. Because of that I had to cancel my reservation to go for elsewhere and that cAided so much headache and cost us so much more.

Plussat: The car didn't break down on the trip.

Miinukset: Far from the airport, shuttle service required a phone call and instructions were very confusing, shuttle was very slow to arrive, office was slow too, basically a portable trailer in a shady lot, lots of added fees and people returning cars being charged ridiculous amounts, required their insurance which they didn't even show terms/conditions of, they don't even show you the contract papers, they ask you to sign a blank iPad!! No good!! Car "upgrade" was filthy, dirty stained interior and smelled bad, brakes were not working very well once we got on the road. DO NOT RENT FROM THIS COMPANY. You might think a bigger company is more expensive but you'll pay less, they add all sorts of extra fees. SCAM!!! DO NOT RENT HERE!!!