Hygate Motor Lodge

Room was clean

It pains me to write this as I normally don't complain - I booked Hygate for 2 nights as it looked quite good online. When we arrived they informed us that we staying in motel next door- Beetham Motel, this hotel looks a little bit dated. I booked a one bedroom apartment as I had sons travelling with us so they had their own room. The room we were given was one room with a fourth bed that looked like it had been brought in to suffice. The curtain didn't cover window properly so night lights or early morning sun came streaming into the room. We needed to ask for extra towels and decor was quite dated. The mattress was uncomfortable and both my husband and I now have crook necks. The reason we were given for changing was the Hygate was being used for emergency accommodation and the guest were noisy and that The Beetham was higher quality - unfortunately I could not compare the room I booked to the one I stayed in. I do applaud them for doing so for people in need but the fact is the room I requested and the one I was given were totally different. I believe they are misleading you as I can still go on booking.com and Hygate rooms are still available. It should be taken down if they are using for another purpose. I wish they told me as if I was looking at Beetham online I probably wouldn't have booked that room. As this was the last 2 nights for us in NZ if was a bit of a disappointing stay.

Nothing

Carpet was black with dirt, dining chairs had covering torn off so foam rubber was exposed, bed very poor and unclean, shower & bathroom floor very slippery & dangerous. Unsafe due to multiple emergency housing occupants paid for by the taxpayer - they wait until the office closes then drop off more people per room, certainly more than the max four occupants. Disgusting place, deceptive and misleading advertising. You should not let them use your site.