Plussat: "Crews were great. Seats space could be better ... overall caring & attentiveness of crew members make a lot of difference."
Miinukset: "Food! 40 years ago Singapore Airlines was second to none in my book! Now I feel like I was away somewhere and Singapore Airlines has changed dramatically....Must be a lot of moving pieces have changed that I was wondering again during my journey whether I was really flying Singapore Airlines..."
Plussat: "Clean cabin and good service"
Miinukset: "Not every body is doing extra miles to make customer happy"
Plussat: "Smooth boarding"
Miinukset: "If they could serve a light snack would be good"
Miinukset: "20 min late but acceptable for a 15 hr flight"
Plussat: "Friendly service and not a super crowded plane."
Miinukset: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Plussat: "Average flight"
Miinukset: "Seats on this aircraft have very upright seats. Not very comfy"
Plussat: "All crew members are very friendly and helpful, good service."
Miinukset: "All over flight i feel good time, i don't feel boring all friendly staff, good service choice of food i like."
Miinukset: "Delay could be complimented by faster speed"
Plussat: "The food selection, there is several pre-order meal based on diet or your religion"
Miinukset: "The seat pitch at least 33""
Plussat: "Seats were good"
Miinukset: "Food could have been better"
Plussat: "The crew was lackluster; unusual for Singapore Airlines. Tall individuals will not like the business class seats."
Plussat: "Friendly crew and spacious."
Miinukset: "Food could be better"
Miinukset: "We ask for wheelchair help from Perth to brooome but it was not provided ."
Plussat: "I loved everything! The plane was well maintained, the crew were friendly and attentive, the flight was comfortable even for such long hours. Food was also great! In flight entertainment had recent movies and shows, even international selections."
Plussat: "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."
Plussat: "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Miinukset: "would like regular water bottles to be available for drinking"
Plussat: "Clockwork prompt"
Plussat: "Friendly crew I like that a lot. The diabetes food choice ecselent Thank you"
Miinukset: "The toilets were very dirty"
Plussat: "I will only use Singapore Air for anywhere they fly. They really care about their passangers, 2 checked bags 1 carryon no charge, no airline does that. They constantly feed u & alcoholic beverages all at no extra charge. Flight attendants always have a smile on their flight. In flight entertainment was great, touch screen and remote controller. They supply earbuds, socks, toothbrush and paste."
Miinukset: "Absolutely no complaints"
Plussat: "Scoot employees were really helpful, I missed my flight from Singapore to Kochi because by the time the passengers got off the flight and went through immigration in Singapore, the check in counter had closed, and there was no more flights available to Kochi until 2 days later. The employees made sure I boarded my flight and I came home to my sister’s wedding"
Miinukset: "Kayak doesn’t specify its two separate tickets for my destination to kochi from Honolulu, also they didn’t specify their would be a stop in Japan before the flight reached Singapore. The flights were delayed by a few minutes, which led to me stressing to make it on time to my flights, and I felt dehydrated and nauseous. Also the website doesn’t specify that we will have to purchase meals either before hand or on board, and that the airlines only took cash and no credit card. It was miserable, a whole 20+ hour flight with lots of stress of catching my flight, checking and the checking my baggage, and being hungry and thirsty because I didn’t carry enough cash on me."
Miinukset: "With no food preferences specified, it takes a significantly longer time to get your meal as there are a lot of people who have special dietary requirements on certain routes."
Miinukset: "Outdated Cabin Fit Out"
Plussat: "Staying in a hotel for 24 hours."
Miinukset: "Not actually making it to Japan."
Plussat: "Efficient, comfortable."
Plussat: "I felt safe ( important to me) and had just the right amount of attention from staff Very comfortable"
Plussat: "Best Inflight Service Best Inflight Food Best Lounge"
Plussat: "The staff was very responsive and the food was great. Ground staff in SIngapore helped me to modify the tickets due to us missing our connection to Phuket. Very helpful. Irene at the transfer desk was an excellent manager. The wheel chair staff was excellent all through."
Miinukset: "It would be great it the seats were leather so that plane would feel more cleaner."
Plussat: "Great service always"
Plussat: "Comfort Great book the cook meal choices Restful Attentive service"
Miinukset: "What’s there not to like about SQ"
Miinukset: "In flight crew manager in greenish dress was rude! Seemed like there weren’t enough restrooms on flight."
Plussat: "Service is very good."
Miinukset: "Too warm/hot inside the cabin throughout the flight."
Plussat: "Crew was nice"
Miinukset: "Aircond isn’t working at seat 60 onwards. Warm. Sweaty."
Plussat: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
Plussat: "The hot towels. The meals were good. The entertainment screen was great, and a great selection of movies and TV."
Miinukset: "Don't change anything!"
Plussat: "Excellent seat and pillow cushion... The krisworld in-flight entertainment was extremely easy to use while still having a wide selection of films. The touchscreen was also very simple and did t require a great deal of force to press a button...the steamed towel given before take off was extremely relaxing and set a high standard of expectations during this flight. Almost all of the those expectations were met. The toilets were extremely clean and the service of toothbrushes was the icing on the cake. For my meal I ordered Indian fish curry which could have been a little more spicy (I am Indian so I eat foods with many spices)."
Miinukset: "I would have liked a wider selection of foods in the menu.. Limited options. Also, I had a 11:45 AM flight from BOM-SIN which was supposed to start boarding at 10:45, but instead we started boarding at 11:30 and took off at 12:10."
Miinukset: "poor ground and inflight crews hospitality poor food quality poor food variation"
Plussat: "The comfortable with pillow & blanket given... Crews are friendly & approachable."
Miinukset: "The food is average taste... a bit salty :("
Plussat: "We did not die in a hellacious ball of flame Aviation incident!"
Miinukset: "Bulkhead seating (required for bassinet) Row 41, my seat was practically in the aisle. No where to put my feet without getting trodden on by everyone! Broken entertainment screen, would not stay upright, due to several hundred thousand past passengers bashing into it after having first trodden on the unfortunate passengers feet! Crew unresponsive with drink and food requests, I had to ask for services multiple times on several occasions. Pressing my 'attendant button' my light was lit for 10 minutes before a crew member noticed. My first trip on Singapore, my expectations were not met. Shame"
Plussat: "They whole process was just too tiring, especially when passengers were expected to lug around all their packed bags, instead of the airline catering to hold the luggage in the airport holding area"
Plussat: "Second bag was four foot bronze statue, no problem or extra cost"
Plussat: "Excellent experience as usual by SIA."
Miinukset: "The plane is a bit aged in SIA standard. No USB charging. IFE screen is not bright enough."
Plussat: "Cabin crew are always great"
Miinukset: "Cabin fitout is getting tired and dated. Etihad leaves it for dead in first class"
Plussat: "On time. Attentive crew."
Miinukset: "Old TV screen that was difficult to see. Looked like it was from 1990. Limited movie selection."
Plussat: "Excellent crew, efficient processes and overall relaxing"
Miinukset: "Old business class hard product. Seats can't be adjusted much and the bed is too short due to small head- and footwell."
Plussat: "We had the BEST FEMALE flight attendants, they were soooo helpful and one of them came and wrote down my kids' names so she can call them by their names, and they got to choose the food and got theirs early so I was able to help them before mine arrived which was super thoughtful! Food option was pretty good and lots of shows and movies to choose from. Getting ice cream was such a treat for my kids!"
Miinukset: "The male flight attendants were kind of annoying, they were trying to be funny but didn't work so they just came off arrogant and annoying!"
Plussat: "Great food and plenty of movies. Friendly crew"
Plussat: "Everything on time."
Miinukset: "Nothing really bad one food on return flight not great but ok."
Plussat: "Great Food"
Plussat: "Great food and fantastic service"
Miinukset: "Needs more legroom"
Horrible experience at JKIA. Basic courtesy was lacking. Only the lady supervisor was pleasant and reasonable but it was too little too late for us.
Spacious seating was great! Food could have been better!
Miinukset: "Qatar airways didn’t let me board the plane despite of all the requirements. Never flying again with them"
Plussat: "Crew was very helpful"
Plussat: "Private cabins in business class"
Miinukset: "Better control over boarding process"
Plussat: "Good service by crew."
Miinukset: "Online check in was not working which meant long line to check in at airport."
Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"
Plussat: "Great food, great seats, everything was smooth overall"
Plussat: "Qatar Airways is the best first class airline in the world hands down"
Miinukset: "Nothing they do a great job!!!"
Miinukset: "Better vegetarian food"
Plussat: "The crew was amazing"
Miinukset: "it would be better if the flight departure on the scheduled time"
Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Plussat: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Miinukset: "All the food was terrible breakfast lunch and dinner I was sick from eating chicken I started vomiting as soon as I was on my way home , please serve better food , food tastes like factory junk , please offer cold drink and cold water or least ask if you would like ice, all the cups for the beverages was small, seating was very uncomfortable not enough room especially if you sitting next to a large person they kept elbow me and taking up my seating , I was so miserable on a 16 hours flight on Qatar to LAX , very bad experience , please do better, also staff was not friendly"
Plussat: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Miinukset: "Nothing to dislike."
Plussat: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Miinukset: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Plussat: "qatar airways"
Miinukset: "serving alcohol to passengers more than once is disturbing the passengers on the side"
Plussat: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Miinukset: "Boarding at Bali Airport is chaotic. This can hardly be attributed to Qatar Airways but this needs to be sorted out. When boarding began, it started with "Group 1" rather than business and other priority customers. It ended up rather chaotic with boarding halted at the end of the escalator causing a very uncomfortable situation as people struggled to get off the escalator."
Miinukset: "Transfer was messy, no screens or indications on sight when landed in Doha to transfer with a very short time. Boarding in Doha was extremely slow, some passengers had issues with their travel documents and instead of handling those issues on the side, they kept everyone waiting for over 15 minutes"
Plussat: "The plane was relatively new, the original departure time was also slightly delayed, but overall it wasn’t that bad."
Miinukset: "The hot food has some room for improvement, although it tasted good, there was hardly any vegetables in the chicken dish."
Plussat: "Helpful Qatar Airways passenger assistant at check-in."
Miinukset: "Security check chaos. Obnoxious security woman. BHX strict single bag, 7kg cabin baggage"
Plussat: "Overall a good service with good food."
Miinukset: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Plussat: "The crew was friendly and helpful. And the food choices were good."
Plussat: "Transit 9 hours without hotel"
Plussat: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"
Miinukset: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"
Plussat: "Staff is friendly"
Miinukset: "The seats are tight and I am a slim person"
Plussat: "Plane was new and very nice."
Miinukset: "Kuwait airport is extremely un organized. Also you cannot upgrade your ticket as the staff in Kuwait are not able."
Plussat: "Hindu meal only be vegetarian"
Miinukset: "All is good"
Plussat: "Stewards were great"
Miinukset: "No complaints for this leg of the journey. Entertainment options were mediocre as all legs of my journey had the identical offerings and i pretty much watched all of it in my round trip almost 48 hours of total on plane time."
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Plussat: "the trip coming and going from Kuwait was very pleasant"
Plussat: "Polite staff keen to help"
Plussat: "The was very hospitalty"
Miinukset: "Every thing was amazing"
Plussat: "Not crowded plane. Some fantastic flight attendants. Very helpful and dedicated to make customers happy and help us enjoy the flight"
Miinukset: "Not very comfortable seating. A couple of not so friendly flight attendants. Crew on the ground in Doha not very attentive or cooperative"
Plussat: "Much better knee space. Excellent flight, good service..."
Plussat: "The guidence between flights I was the only person off my flight to transfer and they sill had a gal waiting to take me to the next gate"
Plussat: "Amazing airline with excellent crew and ground staff ever willing to help!"
Plussat: "Best Arab airline so far.5 star but if I could give more i would"
Miinukset: "I was sitting on seat no 15J. Head phone socket was not working. i cant charge my cell phone. It was 14hrs flight. It was very difficult for me to pass the time."
Miinukset: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Miinukset: "We took off in a terrible storm with lightning striking all around the plane. Very rough, lightning which scared the hell out of both me and my wife."
Plussat: "Every thing likely"
Miinukset: "delays with little information and compensation"
Plussat: "Crew was great"
Plussat: "Flight was very good"
Miinukset: "Even though we got off our connecting flight 30 mins before departure, the flight had "already left" as per the Qatar Doha crew and we were re-booked to the following day's flight. Very ridiculous."
Plussat: "Crew and beverage options were great."
Miinukset: "Seats could have been more comfortable. And slightly more leg room would have been preferred for a 14hr flight."
Plussat: "Very comfortable flight. The full range of entertainment made the time go quickly. Professional crew."
Miinukset: "I know it's an airplane, but even so, the food was astonishingly bad."
Miinukset: "We booked vegan meals which came and were pretty good. But afterwards, the cabin crew handed out icecreams and then Fantales and had no vegan options for those treats."
Plussat: "The crew was very friendly and professional. The aircraft was clean and well maintained. Food and entertainment were great."
Miinukset: "Completely satisfied."
Miinukset: "Entertainment system was playing up and crew had to reboot it several times"
Plussat: "Service from the moment of getting near the booking counter was excellent. Flight was on time and staff were great."
Miinukset: "The sandwich for lunch was boring and the bread was not very nice."
Plussat: "Good movies make for a quick trip"
Plussat: "Suberb crew. Not obsequious, just helpful with good anticipation."
Miinukset: "I booked emrits but i was boaded on quants"
Miinukset: "Less gate changes"
Miinukset: "Baby stroller was sent to baggage claim. I had to walk with small baby and a bunch of bags through all steps instead of using the stroller."
Plussat: "Good seats and leg room in economy. Crew and service were friendly and enjoyable."
Miinukset: "Information from Qantas on the last minute delay to the flight and ongoing changes to the timing, was poor. We got most of our information on the delay and timing was largely from other sources."
Plussat: "All inside the realm of the expected"
Miinukset: "Seat was uncomfortable"
Plussat: "Healthy airline food option, friendly helpful service, use of name and I'm on the bottom rung of ff status??"
Plussat: "everything was lovely"
Miinukset: "the outdated on flight entertainment system"
Plussat: "Friendly efficient service. Lots of smiles. Food was great. Very comfortable seating"
Miinukset: "Toilet was very cramped USB charging plug not working. Pretty average range of movies."
Miinukset: "Flight was nearly an hour late leaving."
Plussat: "I don't remember much about this plane. It was nice to get food service for such a short flight. I believe we had the two seats to ourselves, and they were comfortable."
Plussat: "Wonderful staff, the flight felt quick and easy."
Miinukset: "The food, there was no vegetarian option."
Plussat: "The crew was always courteous, helpful, and patient with everyone. They just seemed to have much better attitudes than I’ve seen with other airlines, at least this crew did. Even the food was good!"
Plussat: "Delay on LAX to bNE was too late for us to make the connection. And our bags were lost as a result."
Plussat: "Boarding from an obscure gate, then being bused quite a long way to the plane was slow and tedious. There were many queues and delays along the way and the plane was late leaving. Food was not great but we we were not offered anything to drink not even water with the meal until we had finished eating. I know crew works hard but that seemed a time management problem. There is no service involved plonking down a tray. Water could be included."
Miinukset: "All of the above."
Plussat: "Had problems with check in because of china eastern mishandling our baggage, the Quantas staff got everything sorted for us. Plenty of leg room on the flight and the cabin staff were fantastic, only thing that let it down was the food choice, but, as it was only a 3 hour flight this wasn;t really a problem. Would gladly fly with them again any time."
Plussat: "Actually had wonderful vegan food for us. Express lane through customs/security. Separate biz check-in that actually worked. Good entertainment. Qantas Biz Lounge about the best lounge I've been in - just wonderful."
Miinukset: "Cant think of a thing."
Plussat: "Staff service was excellent."
Miinukset: "Paid for Qantas but got Latam. Not at all the same quality of flight material. Heat hearing strange clicks that I have never experienced on other flights."
Miinukset: "Checking process could use some improvement; LAX check-in counter staff was NOT customer oriented; got the feeling that either they hate the job and had a bad day?"
Plussat: "Excellent flight on all counts. The staff was extremely responsive to the passengers' needs. The food was marvelous. The entertainment excellent."
Miinukset: "When my bag got lost"
Plussat: "Crew were lovely, friendly and very helpful."
Plussat: "I got to my destination safely and on time. Food and service were above average."
Plussat: "The crew is always nice and approachable. The entertainment is usually high but this time around there weren't many good choices."
Miinukset: "The food is AWFUL, and has been getting worse as the years go on. Absolutely terrible taste, stomach-churning smells and gross consistency. During boarding I was profiled by one of your gate agents and "selected for further screening" ... not fun. No explanations, just surly, inattentive agents performing further checks on items that had already been twice-checked at security. Awful service."
Plussat: "This was AA flying for Quantas and it was all very nice; the taste of the food left something to be desired, but it was all decent portions and we were fed three times. The staff was terribly accommodating and friendly. The entertainment was top notch! The flight was smooth and was as comfortable as a 12 hour flight can be. After the hellish experience I had at both O'hare and LAX, it was a lovely way to end/begin the trip."
Miinukset: "Nothing, really."
Plussat: "Food was good"
Miinukset: "Very poor legroom, felt very cramped for an international flight. The infotainment system in my seat, and some others didn't work."
Plussat: "On time dep and arr."
Miinukset: "Nothing specific."
Plussat: "They serve drinks and snacks, which is over two nights these days the entertainment was good, and the seating was average."
Miinukset: "We have a layover in Brisbane. It would've been nice to have a direct flight from Cairns to Auckland"
Miinukset: "That the flight was delayed and we are already getting there late to begin with."
Miinukset: "There was a known 3+ hr delay in Auckland for the second part of the connection through to Sydney, that wasn't advised during the flight. It caused quite a lot of difficulty for the Qantas Lounge Staff who were asked questions and unable to assist as it was operated by LATAM (LAN)"
Plussat: "Luckily the flight was only 3 hours"
Miinukset: "Most uncomfortable seat (smallest, least leg room would not recline, no padding) that I can remember. Baby not just crying but screening in the seat behind me and crew did nothing."
Miinukset: "Minimal food and drink service."
Plussat: "Getting there in one piece."
Miinukset: "Very small selection of movies and shows. Breakfast meal horrible. Heartburn within half hour."
Miinukset: "Lost a piece of our luggage--but very diligent about finding it and getting it to us the next day."
Miinukset: "1. Qantas was not interested in the fact that we were seniors and and that we were distress from our flight from USA. KAYAK SEND THESE COMMENTS ON TO QANTAS My phone no here in New Zealand is 0223446325 I can be contacted on this no. for more comment."
Plussat: "Quick layover"
Miinukset: "Food used to be so much better."
Plussat: "When checking in, the lady at the counter gave us great instruction on how to board and what to expect in customs when we landed in New Zealand."
Plussat: "In-flight entertainment system (on-demand), on-time arrival, decent food."
Miinukset: "Announcements at boarding gate were impossible to understand -- very muffled."
Plussat: "Wrote a story published in the Samoa News today"
Miinukset: "Never got my bag in Sydney and I am enroute to the Kingdom of Tonga now"
Plussat: "Screen size is better and bigger"
Miinukset: "poor legroom in my seat - couldn't stretch my legs at all"
Plussat: "Good entertainment on seatback screens, pretty good food for an airplane (dinner, breakfast and lots of snacks and drinks), clean and good sized bathrooms."
Miinukset: "Seat comfort sucked obviously!"
Plussat: "Arrived on time"
Miinukset: "Qantas crew occupied other business class seats and were given preference for meals. When the attendant got to me, there was no selection left. flight attendant got my drink order wrong"
Everything was great with Turkish Airlines.
Turkish airline is the best
Miinukset: "Flights are not on time with random cancellations."
Plussat: "High Quality experience."
Miinukset: "Could have purchased through Turkish and saved money since I had to make a date change."
Plussat: "Flight was badly delayed and they changed the gates 3 times with no proper announcements. As a result connecting in Istanbul after 23 hours flight from LAX I missed my flight to Baku. I was made to pay EUR 651 one way at THY transfer desk for another flight which was also delayed."
Miinukset: "For THY being more professional, taking responsibility for their mistakes and not punishing their customers for THY carelessness. As I understand this situations happen all the time."
Plussat: "our seats were bulkhead seat due to my mother cannot walk so we were told to move back and that was seriously horrible we had paid extra for the bulk seat and it was neglected."
Miinukset: "our seats were bulkhead seat due to my mother cannot walk so we were told to move back and that was seriously horrible we had paid extra for the bulk seat and it was neglected."
Miinukset: "Every thing was good"
Miinukset: "They ran out of the food option I preferred. When I asked if another Food cart might have one, I was told they were completely gone. A few minutes later o heard my preferred meal choice offered to another guest."
Plussat: "The little details...slippers, nice meal, foot rests, deep carryon bins."
Miinukset: "Legroom, too tight. Attendants blocking lane unable to reach restroom, entertainment didnt work."
Plussat: "Full meal and entertainment system even for a shorthaul flight."
Miinukset: "Tight leg room"
Plussat: "The entertainment, the food, the free wine."
Miinukset: "The small space of the economy seating area. It was very crowded and the staff wasn’t too keen on taking plates from passengers after they’ve eaten so often we were stuck with our trays and couldn’t get up or move. Boarding was a pain from Istanbul. The security check was chaotic and I wish they had a more sanitary way of checking everyone’s bags instead of using the same pair of gloves to search every passenger’s bag and do a body check."
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Plussat: "Friendly good service"
Miinukset: "Istanbul changing gate to get to such long walk"
Miinukset: "Flight was late leaving Nairobi due to a catering issue. Missed connection through Istanbul to Manchester. Placed on AF flight to Paris then Manchester. Paris flight was delayed. Missed connection to Manchester. Paid for my own hotel room overnight in Paris CDG. Flight will arrive a day late in Manchester. That means I have missed my flights from Manchester to UK with Air Lingus (booked through Kayak website) It seems I must now purchase a new ticket to get home from Manchester to Nashville. All expenses I can ill afford. Lesson learned...cannot afford to use Kayak anymore...sorry."
Plussat: "Every thing"
Miinukset: "Every thing is good"
Plussat: "Crew attendance"
Miinukset: "No place for hand luggage"
Miinukset: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
Miinukset: "The boarding crew"
Plussat: "Same as from London to Istanbul"
Miinukset: "Same as from London to Istanbul."
Miinukset: "The crew offered no help or solutions when I was denied af security and had to return to ticketing to check a bag. They refused to check the bag and caused me to miss the flight, and offered to rebook me for over $2000. Shady. Most unhelpful agents. You'd just better hope you don't have an issue, because the customer service is some of the worst I've experienced. Won't fly them again."
Plussat: "I like Turkish Airlines they have great service. Very good entertainment."
Miinukset: "I was flying from Skopje to Istanbul I got only one hour between the two flights and it was difficult to convince them to let me go through the business line so I can catch my flight to LA."
Plussat: "Friendly crew, on time, spacious seats, extra bus to gate for business travelers, outstanding lounge in Istanbul; overall great experience"
Plussat: "Cabin crew good, professional Entertainment USB charger"
Miinukset: "Delay with no communication and no apologies Business seats not comfortable, limited space between seats"
Plussat: "No air conditioner. Sweated like a pig the whole 13 hour flight"
Miinukset: "No ac"
Miinukset: "Flight was delayed 2 hours. Plane boarded on time but we sat in plane for 2 hours. Therefore delaying my flight and I don't have an international phone plan, so I either had to pay for Wifi to let my family know my flight was delayed or not contact them at all. I wished they would have given us complimentary wifi due to their delay."
Plussat: "The boarding was fast and smooth"
Miinukset: "The food"
Miinukset: "Business class seat was flat but slanted."
Miinukset: "My bag did not make it to final destination & there was no excuse for it as there was enough time during layover AND I arrived to airport by required time before flight."
Miinukset: "They moved the time up without prior notice. I could have lost the flight. They checked my bag in Antalya via Istanbul to Naples. When arrived in Naples no luggage. After long wait was told it is held in security in Istanbul. They should have not boarded me if they had problem with the luggage or at least they should have told me in Istanbul not after arriving at destination and have to search for an answer. Extremely poor airline and will never fly with them again."
Plussat: "The food and entertainment on the plane"
Miinukset: "The Turkish Airlines staff can be very rude, non-communicative in passing along information. They do not like you to ask questions nor do they want to answer your questions. They yell at you or just simply ignore you. No legroom. The crew did not mention that are flight was delayed prior or that we missed our connecting flight and what to do from there. I was given a hotel room during my layover but its in a scary neighborhood and it smells like sewage is nearby. The Grand Yavaz. The cheaper price is not worth the hassle. I can spend my good money elsewhere...i will be sure to warn others."
Plussat: "Great service and staff"
Miinukset: "to hot, very hot!!!"
Plussat: "Clean and computable plane, very good meals and quick handling for departure"
Miinukset: "Nothing !"
Plussat: "Good Food, Nice Accommodations, Great in flight entertainment options. Would do again for longer flights to other destinations."
Plussat: "I just liked the entertainment. I watched couple of movies comfortably. That's it."
Miinukset: "I didn't like the food, crew. Most crews didn't SMILE, din't greet properly. It is very disappointing. Why they don't Smile? During my trip to Atl to Istambul I asked one crew to give me some water. But she didn't give me. After then I asked another crew. It made me very upset. I am not satisfied about food. It is not standard. It needs to be improved. Train your crews how to SMILE and Greet."
Miinukset: "They made me pay $450 to check two of my bags. The bags were delayed by a day and then they stole a $1,000 camera from the delayed bag. I work for a travel agency and we will never fly Turkish Air again."
Plussat: "The service was good."
Miinukset: "Unfortunately, I was rerouted and flew from Istanbul to Dushanbe. (instead of to Khujand) This meant that I needed to take a taxi 6 hours through the mountains to get to Khujand. I hope the flights to Khujand resume again shortly."
Plussat: "Food was fantastic. There were no delays. Very enjoyable."
Miinukset: "Checked bag got ruined, servie was terrible"
Miinukset: "My Luggage did not make it, I don't have any information about it :) Lot of people did not get their Luggage"
Plussat: "Everything was excellent"
Plussat: "sevice, personnel"
Plussat: "food was perfect. Staff on board wear good."
Miinukset: "checking in at Beirut Int. Airport as a first image for the turkish airline was fair. the lady on the counter wasn't friendly and responsive to my simple question concerning the seat. entertainment TOUCH mode of the screen wasn't working properly."
Plussat: "The seat was comfort"
Plussat: "Modern 777 with seatback entertainment system and usb charging ports. Massive selection of entertainment. In-flight meals were excellent, U.S. airlines should emulate."
Miinukset: "Cabin temp was a bit high, my only complaint."
Plussat: "Entertainment is excellent"
Miinukset: "There is no room for people on the plane, my luggage has been left istanbul"
Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"
Plussat: "Turkish airlines is the best European airline I ever flew on . Great service, very friendly flight attendants , up to date technology with the tv. Great price!!! Turkish impressed me, I heard they were good but didn't expect this good"
Just to be honest and to take care of people
Lufthansa is a great choice! Would fly with them again.
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "The most amazing service, good food and great steward"
Plussat: "Everything was fine!"
Miinukset: "Everything was fine!"
Miinukset: "The cancelled the flight and I end up having to change all the routing of my trip back to the US. So instead of 15 hour trip to the US, and end up having a 24 hour trip!!"
Miinukset: "We left Frankfort very late, we had not even moved half an hour after we were supposed to have left. They apparently changed our flight plan to try to make up time, and flew faster; but the conclusion was we were supposed to arrive at 18:25 and didn't arrive until well after 19:00. Refund"
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "United airlines check in lady in Knoxville TN, She was efficient, caring and awesome. I also loved the air hostesses on Lufthansa flights, they found space for my bags on board and took care of me all flight long!"
Miinukset: "Lufthansa gate staff may be in need for a better attitude and not the one of a disgruntled child. I would have expected my 3 checked in bags to arrive with me in Cairo, they did not, so making sure the checked in bags arriving with the passengers can be an needed improvement!"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "We were unable to fly this trip."
Plussat: "Hospitality and attitude of crew Food"
Miinukset: "Cramped economy seats including leg space"
Plussat: "Great hospitality"
Plussat: "The crew were friendly and helpful. This plane was bigger and had more space for our legs and our carry on bags. It was nice to be offered a free sandwich and drink. Everything was clean."
Miinukset: "We didn't like the sandwich and our flight was about 30 minutes late. The magazines in the seat are just shopping and not interesting."
Plussat: "Great crew and on time."
Miinukset: "Seating a bit cramped"
Plussat: "The Germans are known for their efficiency and Lufthansa followed through with that. From the check-in process to cabin service, all was top notch. As I was sitting near the front of economy, any "extra" economy plus meals were handed out as to avoid waste. I was the recipient of a delicious Caprese salad. A nice treat."
Miinukset: "Because the one came in from London Got Delay And I miss my flight"
Plussat: "Flight was on time, did not have anyone next to me"
Miinukset: "Items were taken from my suitcase, did not get a meal of my choice"
Plussat: "There was an issue with my ticket, so they were kind enough to upgrade me AND my husband to business class for the flight. Absolutely my favorite airline for their superb service"
Miinukset: "See first comment."
Plussat: "The staff was communicative and genuine. The food was decent. Even though the flight arrived late I felt ok about it due to the direct communication of details about the situation. I was stuck in the extremely cramped space of seats just in front of the lavatory making the seat in front me 5 inches from my nose when reclined but the staff was sympathetic offering to ask the passenger in front of me to redress their seat more upright and also allowing me to spread out across two seats to compensate."
Miinukset: "While the staff compensated for the more than standardly cramped seating arrangement, I think the row of seats just in front of the lavatories should be either better designed or designated not usable. I am only 5’3” and 125lbs but still was faced with a mere 5 inches in front of me when the passenger in front of me reclined his seat. I couldn’t even stand in order to exit the row and had to crawl over the seats to my side. This had me thinking how dangerous this row could be in case of an emergency. Please consider designating these seats either not to be used or optional for passengers."
Miinukset: "Moved boarding gate without notice"
Plussat: "Very helpful people!"
Plussat: "Service and comfort: roomy seating. Comfortable enough to sleep. This is unusual for me."
Miinukset: "Unable to think of anything I did not like."
Plussat: "Best international flight I have been on. Staff was very accommodating."
Miinukset: "The wifi was not working, but we still had in flight entertainment."
Plussat: "Great crew, polite and helpful. Pillow and blanket were a nice touch. Will use them again!!"
Miinukset: "The food isn't that great though it wasn't horrible. Plane was extremely warm both to me and some seated around me."
Miinukset: "A good portion of the time i have flown with lufthansa with a checked bag, something has been damaged. I dont know how hard Lufthansa had to hit or throw my bag to break something wrapped in the center but they did it!"
Plussat: "Easy boarding"
Miinukset: "The flight attendant did not give me any meal and there were ppl seating in my row who got. SHE completely ignored me"
Plussat: "Crew service and positive attitude"
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "Movies were good"
Miinukset: "Seats were not comfortable. Service was not good. Rude staff. Horrible experience."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "Loved the crew, much, much better than any American airline. Food was better than any American airline. Pleasant flight."
Miinukset: "My flight arrived late, and I nearly missed my connecting flight."
Plussat: "no problems"
Miinukset: "everything worked"
Plussat: "Water bottle when we arrived at our seat."
Miinukset: "Paying 8 euros for premium movies AND if you wanted earphones (I had my own), you would need to pay 2 euros more. Excessive. Choice of movies was rather limited even in premium. In regular, it was quasi non-existent (2)."
Plussat: "Ease of making connecting flight to Budapest"
Plussat: "Seats were decent 36A, entertainment was very good, also paid full r WiFi access which made a 10 hour flight more bearable. Food was ok, nothing special."
Plussat: "my favorite airline"
Plussat: "Title says it all Short flight"
Miinukset: "The automatic boarding system was slow"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "The flight Crew was very attentive and went the extra mile to keep us happy during our flight, the head stewardess I give her a 10+. we will fly with Lufthansa again. great movies!"
Miinukset: "The flight from Roma to Frankfurt was late and we had to run what seemed like two miles to be able to catch our connecting flight to Los Angeles."
Plussat: "Crew was helpful, slightly relaxed reclining. Baggage delivered on time & without damage."
Miinukset: "Flight took after 1.5 hours delay , with 30 min incremental delay notifications. After take-off, food service started 2 or 2.5 hours later , they could have expdited it considering that the flight was delayed. Seats ,as I have come to expect from Lufthansa , were cramped laterally ,although i was pleasantly surprised with how much they reclined, given my low expectations. Main dish in the Food service was served hot but were quite minimal in taste/quantity & variety comapred to other inter-continental providers. I was feeling hungry most of the flight and couldnt sleep as well."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."