Itm Hotel An Der Bille

The hotel is close to the city center

I booked a room telling that we were in three two adults and a child of eleven years old. The lady on the reception told me that I booked a double room with just two beds, but I put all the details when I booked with booking inserting also my son age. The lady asked me to pay 40 euros cash more to have another bed. I looked at the reservation and I noticed that she had details of us be in three. Don't know why she asked me to pay in cash. I felt a bit rubbed. She gave us a room close to the main entrance. We could feel all the noise of people entering the building. Also the lady at the reception didn't speak in english at all.

Really dirty. Stinking of cigarettes even if it was non smoker rooms

Staff were good and friendly

The room was ok however, there's no lift and Room heater was not working. It was really frustrating. Thought the staff were good , we could not get quick fix for room heater and had to suffer whole night without that. We requested for discount considering the services are not there , but no luck. I will not recommend this. Climbing on 3rd FL for every thing was annoying. Didn't get attention on the issues from the hotel manager.