H5 Hotel

Nothing!!! Rude staff and very unfriendly!

I would never stay at this "hotel". The staff was super rude and not helpfull at all. I contacted the property a few hrs after the free cancallation periode had expired, due to sick kids I had to change my travel plans. It was just 6 hrs after midnight, but 3 days before the stay. I did not expect to cancel without any fee, but hoped they could be a bit understanding and only charge one night. The woman that picked up the phone (Susanna) was rude and angry, showing no understanding and did not even hear me out. She said she could not do anything due to her boss. I then asked politly to talk to her boss, and then suddenly she was the boss. She then told me that she was not going to help me in any way, this was my problem and she did not care. I ask her if she did not care anything about her customers and, she replied that she was running a "hotel" and she could not be responsible for people that could not plan their stay, and kept on swearing and being as unpolitly as can be. This is the rudest and most unproffesional staff I ever have met. They are not running a hotel, and I'm sure all campings, motels, AIRbnb, hotels will threat you better. Only one thing to say, dont stay here!!! And read the reviews, this is a no go place!! I hope I never meet any staff like this ever again.

The location was good.

Very basic. It looked much nicer in the picture. The small beds are quite small and we had to put the bedsheets on ourselves

Closeness to train station

No staff there at all, that were seen anyway. Someone had been in my room, yet nothing had been cleaned. In fact whoever it was only came in to use the toilet (and left a mess) and to try on my lipstick, They left the evidence of this in the bin in the bathroom! I left my lipstick for them as I cant think of anything worse than using lipstick that a stranger has put to their mouth. I would not expect staff, if it was in fact staff, it could have been another guest for all I know, to use my toiletries or leave a mess in the bathroom. This room was more basic than a Premier Inn in the UK yet cost twice as much. Will not be recommending, in fact had the stay be a good one, several rooms would have been booked for February next year. However this most definately will not be happening now.

In a very central location

The room was not clean i found beer cans beside the bed. The room was full of dust and the tv was not a tv but a computer screen not operating