Intercontinental Hotels Istanbul

Location is excellent. The breakfast staff and the housekeeping are the most curtious and warm while we found most others to be a tad rigid and not customer oriented. We had issues with our next door room a few nights in a row that they came back to their room after 2-3 am making loud noises, having tv on loud. We called right away to inform the reception and once the call went to the next door room, things got even worse. They were mad that we reported them and started banging on the walls and make the tv louder. The hotel didn't address this in the following nights either until the last day of our stay that we were offered to change rooms! The hotel's delayed response ruined our stay. Also we had booked an upgraded room with a view but it was not worth it, we were at lower levels with not much of a view of any other amminities.

Only the housekeepers were nice.

This experience was bad comparing to the previous one. They are charging for emptying the mini bar, I don’t want any food and it’s my right, you can’t force me to keep them so the children will eat them and you will take triple the price of the food. Even for the trolley storage, they told us that they will charge after 7 days.

Staff were great

The room was small and old