Ramada by Wyndham Continental Jeddah

The receptionist was very welcoming and friendly as well as the house keeping staff. The lobby is quite big fancy the corridors are wide as well the elevators are super clean and fast.

First of all the location wasn’t great the entrance to the hotel isn’t on the main street we had to take a turn to a small street to find the entrance which is quite unlikely for a hotel to have the entrance on a “small alley”. I’ve tried staying with Ramada in another location before and tbh the service in this one isn’t up to standards compared with the other Ramadas one of the small differences I’ve faced while arriving there was that I wasn’t offered any help at all with with the bags I had to open the door and take it up by myself even though the bellboy was present. Another problem I had was with the rooms I stayed in, the view was a bunch of venting fans the windows look like they weren’t cleaned in over 6months the small terrace with the fans was full of garbage I literally kept the windows shut off throughout the whole stay. I’d also like to mention that the room I first stayed in was so noisy there was no way someone could sleep in that room so I’ve asked the reception to change the room and they were very responsive and changed the room within less than 30 minutes. Also I’d like to state the really slow service I faced with the room service I ordered some coffee called after 40 minutes and the lady responsible for answering said that she forgot my room # and asked if I’d like to re order ???what kind of hotel doesn’t have a screen on the phone for the staff to know the # of the room after that it took around 40 mins for the coffee to arrive... I mean it’s coffee... Also at random times I had to call the receptionist and there were no answer and it wasn’t even after midnight ALSO the house keeping never actually answered any call I made throughout my 3days stay only before checking out i called to ask about something and they answered which was quite a surprise to me to be honest.