Jedda hotellia

Plussat: Nothing

Miinukset: On arrival they throw our bags in the middle of the lobby and the service is awful and the front desk man is rode

Plussat: Nothing

Miinukset: I sent a message through booking.com to the hotel to inform them that I will arrive late, later than the check in time, meaning I will have a LATE check IN. My booking was 20-22 Feb. I informed the hotel that I will check in at 6AM on 21 Feb. I arrived at 8 AM on 21 Feb and I got the shock at the reception that I have to sit in the lobby exhausted from a long travel to wait until they prepare the room! they kept telling me wait for 10 minute, 10 minutes later I checked and told me to wait another 10 minutes and so on till I completed an hour in the lobby. I found out that my room that I paid for (20-22 Feb) was given to someone else and I had to wait for the house keeping staff to come to prepare another room. I got in and the preparation was rubbish, many essential things were missing. So I raised a complain to the hotel to refund me for the first night (which makes sense), they did not. They hotel allows for early check in at 9AM, if I did not book in advance and walked in to the hotel instead I would have paid for one night only with the same duration.

Plussat: Look beautiful and nice

Plussat: A non-classy, dirty. doesn't belong five-star hotel

Plussat: It just an amazing hotel

Miinukset: The reception and hotel service

Plussat: Staff womens in the reception were Professional

Miinukset: No sound insulation between rooms and there is big contractors ravel around like they are in the hotel

Plussat: Room was clean

Miinukset: Bed Size in Room was Queen though i booked for King Size bed hence was very uncomfortable for us.

Plussat: Every thing 1/Check in was so much smooth i got service from A respectable receptionest who cheked me fast and nice her name Asail Alharbi .... she was know wat she is doing fast and wirh good mood too apprciated 2/ open buffet in the 12 floor with all its diff. Of selecyion of food Very nice Thanks hilton it was very good stay since long time where i was coming so mych regularly its my faveorat Many thanks ❤️

Miinukset: Nothing

Plussat: Other than the location, this is by far the worst hotel in Jeddah.

Miinukset: Valet is never there when you need them. The same is true for bell men. The reception staff is extremely unprofessional. The furniture seems to be at least 15 years old. The rooms smell horrible. overall, if you're coming to Jeddah and can't find a reservation in the Rosewood or Sheraton or the Sofitel, you're better off delaying or canceling your trip. JUST DON'T STAY AT THE HILTON!

Miinukset: Thanks for all staff specially Mr Mahmoud Yasin by considering my request for sea vea overall great experience

Plussat: the location

Miinukset: 1-maintenance work Friday early morning !!! I couldn't sleep 2- Although I made the payment through my credit card, the staff ( I think the name is Rawan)insets to pay 500 SR as I deposit in cash in case of using the mini bar .

Plussat: Service and hotel stuff was really good

Miinukset: All perfect

Plussat: To sum up, our stay is comfortable, though I'm expecting more about this hotel. The hotel is clean. The house keeping on the 7th foor are approachable and with good manners. Breakfast is delicious, fresh and presentable. Restaurant staff at the first floor are professionally trained.The recreation specialist at the 10 floor is nice. The gym is very Good.Room is bigger than I expected. Check inn is fast. Thank you novotel.

Miinukset: There is a construction done in front of the hotel. The hotel parking is stiff. The half board is bit confusing. I thought it's a buffet dinner, but it's a set menu, good only for two persons, though I booked including 2 children as well.better not to avail the half board, it's not value for money. Price of the hotel is bit higher than the other hotel in the same star rate. Sauna bath is broken.

Plussat: The quick check in and the staff at reception

Miinukset: The breakfast was very limited and not good

Plussat: I like everything in this hotel

Miinukset: Nothing everything was ok

Miinukset: every moring they check the mini bar, this is annoying

Miinukset: Location

Miinukset: The facility that mention in booking not match the standeded room in the hotel

Plussat: Everything is perfect, welcoming, dealing, answer questions

Miinukset: Maintenance in the restaurant.

Plussat: Only location

Miinukset: Very old, not renovated, unclean , unfriendly untrained staff. Very bad value for money

Plussat: I liked the location of the hotel which is near to a vear nice dinning places in altahlia street.

Miinukset: The hotel is old , and a renovation would make it bitter.

Plussat: Friendly IT-Support!

Miinukset: The room was quite cold with 17°C only and there was no heating available

Plussat: The people working there Especially the saudis staff Thanks to them

Plussat: Welcoming staff

Miinukset: No playground for kids, value is high for money

Plussat: Great hospitality from staff

Plussat: The receptionist guy when i checked in was so professional , but the others weren’t I requested housekeeper twice to clean my room during my stay but no response even when I informed the reception that i will rebook again same room .

Miinukset: Location - difficult to reach due to roadworks Cleanliness Telephone wasn’t work

Plussat: Quite and clean

Miinukset: Construction around the hotel

Plussat: Great location, Modern Furniture with nice view especially big glass window we can explore jeddah city from the room

Miinukset: There is reconstruction in front of the building ( noisy, difficult in/out ). regarding the restaurant : breakfast was less than expectations with unprofessional staff. coffee lounge in 17th floor closed at that time.

Plussat: every thing

Miinukset: constructions was very annoying

Plussat: lounge - quite - staff

Miinukset: room smell, lounge is closed by 10:30 not a single snack i asked simple cake or any small croissant and answer was no as breakfast closed 10:30 i didn't understand that how come that 10:40 you can not serve the VIP lounge simple snacks

Plussat: Location was excellent, the bed was comfortable to sleep on and the room service was quite fast!

Miinukset: The hotel was old and is in need of a major refurbishment / upgrade.

Miinukset: Offering less price

Plussat: V good staff Very good location Very good breakfast

Miinukset: ELECTRIC MAINTENANCE is poor in room Carpet cleaning need some attention Balcony outside need cleaning and to be MAINTAINED

Miinukset: Some of TV channels not working

Plussat: The location is one of the best for someone that wants to wake up and feel the red sea breeze, rent a bike or take a stroll. Setting area/ coffee shop by the pool is great for enjoying the weather( right time of the year) and smoke some hookah! Rooms are retro! It’s literally from a different area! A beautiful time that I recall from my childhood. Loved it cause it took me to that past. Staff where nice and they are doing there best to serve everyone considering the low number of staff.

Miinukset: Lack of staff for quick response. Closets has no shelves! That was very inconvenient. However I believe this will be resolved with the upcoming renovation. No USB to charge anything. In addition to the fact that charging ports are European, had no way to charge except the slow single USB from the TV. I’m sure that this will be addressed in the upcoming renovation.

Plussat: It’s classic but some appliances have to be change and be better

Miinukset: Appliances

Plussat: It was perfect

Miinukset: The ventilations is not good in the room

Plussat: The room view

Miinukset: It was my honeymoon and the hotel didnt bother themselves to put flowers at least.

Plussat: The view was fabulous, the room really clean and comfy

Plussat: Good location

Miinukset: Couldn't take a shower because their was an issue with the hot water in my room. They did not fix it.

Plussat: Location and cleanliness

Miinukset: Breakfast is very limited

Plussat: Rooms are big and huge Service was good by most staff

Miinukset: Didnt like the scent in the lobby. Check-in staff was junior and a trainee it seems but was left on his own. took forever to check us in, made mistakes in the checkin porcess, and finally gave us access cards that dont work.

Miinukset: They need to improve the cleaning quality

Plussat: Old property ; well kept Close to corniche Restaurants in hotel are very nice ! Sakura was awesome

Plussat: Staff friendly

Miinukset: Room very small

Plussat: Great Staff - clean and modern

Miinukset: I booked a non-smoking room and I still smell smokes nearby my room (in my room wing as well as the whole floor)

Plussat: Staff, rooms

Miinukset: Lobby, furniture needs renewal

Plussat: nice big and clean room

Miinukset: n/a

Plussat: The bed was great

Miinukset: Facilities old,though well maintained

Plussat: Very quiet, clean.

Miinukset: Telephone was old not working good, TV not smart very slow, not working, no use of it, I faced a problem in the toilet seat but the fixed it immediately.

Plussat: Price, UG Parking, Sanitizers,

Miinukset: They insisted that I pay for my stay. Though I shared with them my confirmation form Hotels.com via Kayak I had to spark with the manger to get the to understand that my stay is already prepaid. Rooms are not nice the smell is musty and feels and sanitary.

Plussat: Newly Renovated hotel. Always a preferred place to stay. Though renovations are still on-going but still a great place to stay.

Plussat: Nothing!!! I will never come back to this hotel

Miinukset: Very noisy room, Breakfast is ok but not for Europian, very far away from the Airport, very very bad internet conectivity

Plussat: The staff and new look of the property

Miinukset: Location a little not good

Plussat: Location

Miinukset: Old stuff and need a renovation.

Plussat: So good so clean so beautiful

Plussat: Bed so comfortable and the bedroom lights so good

Plussat: Freindly staff Breakfast

Miinukset: The hot-cold water balance was tricky The window lock-unlock was difficult Noise from other rooms loud and clear

Plussat: Breakfast has a very good variety and was delicious. Room clean and staff friendly. WiFi good.

Miinukset: Room cleaning on request

Plussat: The front desk emplpoyee I think his name was Abdullah Almalki was very helpful and polite... will definitely stay there again

Miinukset: breakfast choices were very limited

Plussat: I liked their willingness to help always

Plussat: Staff

Miinukset: Nothing

Plussat: in general, the hotel was good

Miinukset: nothing

Plussat: Good location clean rooms

Miinukset: Booked sea view, was put opposite side, rooms not sound proofed