Assila Hotel Jeddah

The cafe in the 20 floor

1) My booking was canceled automatically yet the reservation wad guaranteed by AMEX. Moreover, they offered me a twin bed room and not king as requested. 2) The room was not ready and the cleaning took half hour and I was waiting in the lobby without even offering any drink. 3) The room was not having a coffee machine where even other 3 stars hotel they do and when I called the room service they informed me it is not available since the hotel is fully booked, I think there are only few machines and the hotel is rotating them between the rooms. 4) I have ordered a black coffee in the morning since there was no complementary coffee and they have charged me on that. 5) There was no Shattaf in the bathroom yet the hotel is 5 stars hotel and in Saudi Arabia and not in Europe.