Shanghai hotellia

Plussat: All the staff at the Peace Hotel excelled in making our stay for my daughters 21st Birthday a magical experience, with gifts and cake and a private tour of the hotel. We felt totally spoilt and indulged. Everyone went over the call of duty to make us feel special. The Customer service director Lily was quite exceptional in her support and help. The most enjoyable and welcoming stay of our trip.

Miinukset: No vegan breakfast options.

Plussat: Beautiful art deco hotel, great staff, comfortable, big rooms

Plussat: vanha interiööri säilytetty upeasti. erityisen upea oli jazz baari. 1920-luvun tunnelma

Plussat: Having a bathtub was excellent, but no bubbles were provided

Miinukset: For a 5 Star hotel no bidet, I was dissapointed

Plussat: Best location in town Very helpful staff, especially Lily, Roy and David

Plussat: I would recommend this hotel for both business and leisure. 18m indoor pool and gym were good. Baby sitting service outsourced was fantastic, our sitter was a preschool teacher. The Concierge service was second to none and nothing was ever a problem, even though we called them 15 times on the first evening. Located right on the Bund (my room didn't have a Bund view) and was a 50m walk to the waters edge, and on one of the biggest shopping streets in China (East Nanjing Road).

Plussat: Luxury hotel , lovely staying was

Plussat: The Bund is in front of hotel, fabulous view. Classical decoration inside.

Plussat: Loved everything about it

Miinukset: It’s on a real hotspot, sometimes difficult to get out of the hotel with all the tours passing by... bui even that wasnt a big deal

Plussat: One of best hotels I ever has been, everything what You can imagine avalaible, even TV set in bath in Premium room. Fantastic location and Legacy. Quite Asylum in Busy City

Miinukset: Chinese censorship of western TV, CNN became dark when started reporting about Honkong....

Miinukset: a bit the cleaning : on strange hours, moments

Plussat: Location, facilities & service

Plussat: Range of dining options. spa and pool. View.

Miinukset: Against very high standards, the staff were not as friendly or quick to help as might be expected e.g versus s Waldorf Astoria

Plussat: The view in the river room was stunning and the staff super lovely. Enjoyed the stay!

Miinukset: -/-

Plussat: Staff were friendly and polite.

Miinukset: It's very dated and it felt like an older Hilton from 1992. This place is decent but really needs a lot of updating. We were going to stay longer after a trip to Palawan but when we got back we moved to the fairmont raffles and it is so much better and modern.

Plussat: Everything is to like about the Peninsula! All staff members, from bellboy to management are helpful, considerate and motivated to do the best they can? Facilities zre excellent, stylish and luxurious, restaurants top class, bars relaxed and enjoyable. It was our second visit and we look forward to the next time!

Plussat: location and room size. restaurants offer very good... swimming pool facilities very good...mosaics on it could be better (check out FANTINI MOSAICI!)

Miinukset: public areas too dark...I don't like too much the last renovation happened! PRICE IS EXPENSIVE COMPARE TO THE OVERALL STANDARD WHICH IS GOOD BUT NOT EXCELLENT!

Plussat: The view from the room and the bar will take your breath away (I think the view is better than at the W, Hyatt, Fairmont...). The swimming pool is for me one of the best in Shanghai, and having the jacuzzi near the swimming pool is a real plus. During the day, they’ve replaced everything I had used with new ones (including the complimentary tea and coffee). The staff is great (I really appreciated being able to check out 2 hours later).

Miinukset: I went to the yilong restaurant. I thought the service would be amazing. However, when I found a dead bug in my rice, the only comment I’ve received from the two waitresses (who were a bit snobbish) was: we will replace it... From a one star Michelin restaurant, I was at least expecting a “sorry”, and to be honest the dinner was such a disaster that it made me reflect badly on the overall experience.

Plussat: My husband and I had a fantastic stay-cation at MO and were treated so well from the beginning to the end of our stay there. Pool and facilities in the fitness area were great and the Spa is amazing!! Breakfast was great and good restaurants available for you to dine! Very peaceful and tranquil even though it is located in the CBD. Thank you to Cloris, Davin, Samuel, Lawrence, Melissa, Bancy, Lily, Betty and everyone else that welcomed and treated us so well! We can’t wait to be back there and also try other MO hotels around the world now.

Plussat: Very high standard Very nice staff Late check out complimentary Beautiful view from the room

Miinukset: The location is very good if you are there for business i. The finance district for us as tourists the location was not so ideal Breakfast quite expensive Bar could be nicer done - no facilities outside

Plussat: A+ for service. Due to a misunderstanding between the hotel, booking, and I, an extra night was booked under my name mistakenly. But the hotel were quick to fix that issue at no additional charge. Not only that but they upgraded my room, gave me a cake for my daughter's birthday, and they provided me with late checkout free of charge! The room I was given was amazing with absolutely breathtaking views of the bund and Pudong's financial district.

Miinukset: Nothing

Plussat: One of the best hotels in Shanghai, luxury and clean suites, excellent breakfast, great service.

Plussat: Everything about the Mandarin Oriental Pudong is exceptional. Great location. Quiet and away from the hub bub of the downtown area across the river.. Sensational, caring attentive staff. They will address you by name and truly make you feel at home.

Plussat: Courteous and helpful staff. Excellent limousine service. Good river view

Miinukset: Nil

Plussat: Location, close to railway station

Miinukset: very long to have a dinner served in the room when we arrive late after 10pm

Plussat: Very convenient and central location - great place to stay for traveling to other cities by air and by train

Plussat: The tv channel is variety. Room is comfortable

Plussat: location was all it had going for it.

Miinukset: Way over priced for what was delivered. Generic boredom. Should have been half the price. No bathtub?

Plussat: Location, clearness.

Miinukset: The room is small

Plussat: Location, and clean

Miinukset: you should ask for a room not facing the airport, since it is very noise and the rooms are not well isolated. Another problem is that some rooms that arent smoking rooms still have a very strong smell of smoke

Plussat: The room very comfortable

Miinukset: The TV need upgrade

Plussat: Staff are excellent !!!

Miinukset: Noise generated from air conditioner

Plussat: General staff, location and the room.

Miinukset: The staff at check in part was a bit tricky. I booked the room with Pearl tower view and breakfast. But the staff said i book with no breakfast. If you want a breakfast, you have to pay extra money. There was also a bit confusion with my room selection too. We thought the staff at the club lounge downstair was somewhat tricky.

Plussat: Wonderful! They even gave us access to the Club Longe for the 3 of us even though we hadn't paid for this extra. Delicious food.

Plussat: Lovely rooms, great staff, exceptional service.

Miinukset: Nothing to see here. It's all good.

Plussat: Service was excellent. Everything was perfect.

Miinukset: Nothing.

Plussat: Service! We received the best service we've received at any hotel, period. We stayed in a room with Club Lounge privileges, and the staff was beyond attentive: they greeted us by name, helped us with daily planning, and were committed to meeting our smallest needs (e.g., when I clearly had a cold, they offered me ginger tea, even though it was not on the menu, and they even surprised us with a lovely gift for my wife's birthday -- and that's just a small glimpse of all of the touches). The room was not huge, but it was beautiful, with stunning views and marvelous Art Deco design, and the housekeeping staff kept it pristine. The Club Lounge has excellent food and beautiful views of The Bund, all in a peaceful setting. Between breakfast, afternoon tea, and drinks in the evening, it more than paid for itself. We had a magnificent stay.

Plussat: excellent location, great room

Miinukset: basically nothing to be improved through the lobby is small.

Plussat: Service

Miinukset: Changing Elevators

Plussat: We stayed there for our honeymoon and they decorated our room with flowers and balloons, also they upgraded our room from the city view to the pearl view room. The location was amazing and the staff were more than friendly.

Plussat: Everything was great. Service was immaculate.

Plussat: Both times it has been a pleasurable stay. Nice modern rooms, friendly staff and good location. Great view of the pearly tower.

Miinukset: Wifi was a little choppy some days.

Plussat: Great atmosphere and great room layout

Miinukset: The water pressure of the shower was very weak and we had lunch at their Chinese restaurant located on the 2nd floor which was a nightmare! They took too long to bring our order to the table bye the time the noodle dish arrived we had to leave without eating our lunch. We asked 3 different waiters to hurry our order and all fell on deaf ears. The manager of the restaurant wasn’t even sorry that we didn’t have our meal which we paid 1360rmb for . Total disappointment for a 5 star hotel!

Plussat: A superb and outstanding interior design! Not just luxury but real contemporary style. Fantastic infinity edge pool on the 41st floor with a hypnotizing view on the Oriental Pearl tower and all the other skyscrapers. And hight safety standards by the way. Not every hotel has it. Love it. Extremely friendly and helpful crew who supported us a lot with all our plans to discover the city for the first time and off the beaten tracks. Perfect location for exploring Shanghai with a subway station around the corner (direct line to the airport and to the bund) and some malls within 5 minutes walking where we found the most wonderful restaurants.

Plussat: Very nice hotel,

Miinukset: Breakfast was overpriced.

Plussat: The pool, friendly helpful staff, the Cantonese restaurant food. The view from the room.

Miinukset: Under staffed at times. Way too long some instances for someone to pick up a call.

Plussat: The most modern part of Shanghai. Lots of restaurants nearby, 10 min walk to IFC and Super Brand Malls. Amazing views from Pearl View Rooms. Excellent breakfast, well trained staff and best internet connection in all China.

Miinukset: Club Lounge is ok but you expect a little bit more from Four Seasons.

Plussat: The location is extremely convenient. The trip was celebrating the birthday of my partner and the guest team has prepared heart-warming welcome for our stay. We are so thankful for their courtesy. The view from swimming pool was spectacular!

Miinukset: Not at all.

Plussat: Easy walking distance to the metro. Super friendly staff. Amazing view of iconic Shanghai skyline and Pearl Tower. Brunch is epic.

Miinukset: The room smelled like cigar smoke. Even though it was supposed to be a non-smoking room.

Plussat: The room was exceptional. One of the best hotels I’ve stayed in China over my last 3 years of living here. The spa was amazing (but pricey)

Miinukset: Swimming pool was average

Plussat: Room is spacious, pillows are comfortable. Location is strategic and near to Hongqiao train station & Hongqiao airport.

Miinukset: They only provide shuttle bus from the hotel to Hongqiao train station & Hongqiao airport but not the other way round. Slow check in (comparing with other five star hotels). Considering the travellers from all over the world, the breakfast selection was not impressive.

Plussat: There is various of facilities gym.

Miinukset: The reception seems not dynamic

Plussat: The hotel is splendid in every sense of the word, very plush and luxurious, quiet and sophisticated despite being very large.

Miinukset: The hotel is a little isolated, there is nowhere within walking distance where you can go for a drink, a meal or shop, so it's definitely hotel living, but its a lovely place to live!

Plussat: Excellent Club lounge service

Miinukset: Breakfast and poolside staff not very attentive

Plussat: Everything in room.

Miinukset: Far from Metro. Breakfast has no interesting menu for Asian.

Plussat: I love this hotel was very clean very professional all the rooms were beautiful I will stay here always

Miinukset: Everything was perfect doesn’t need any more improvement

Miinukset: service in Japanese restaurant is terrible

Plussat: Erinomainen sijainti messukeskuksen yhteydessä ja itse hotelli palveluineen liikematkalle hyvä

Miinukset: We stayed there because of the furniture fair. But I believe there is very poor coordication between hotel and fair organiser. There is an entrance at level 2 which is convenience for the hotel guest to visit the fair. But there is no registration counter at Level 2. We tried to do the registration at level 2, but the staff asked us to go to another entrance for registration. Fair are big but poorly organised.

Plussat: Helpful concierge, English speaking staff and good choice for dining options.

Miinukset: Spa was ridiculously expensive, almost looked like tourists are easy bait!

Plussat: locations to the exibition building

Miinukset: some comunications issues, I was told I could come down for breakfast and if I did it would cost about 140 RMB. Saying OK to the offer lead me to an argument with the manger and I had to pay for 2 breakfasts I never ate. Also the room was automated, and the programing was faulty, one night i couldnt turn the lights off, the next day no lights at all.

Plussat: So near the exhibition hall.

Miinukset: Apart from the exhibition hall, there are no more activity areas

Plussat: Club rouge, lobby front desk staffs are all kind and Excellent attitude and the hotel has Wonderful facilities.

Miinukset: It is located in surbub of city and there is nothing to go near the hotel. So should stay whole day at the hotel. Whole facilities and staffs are good except reception of gym of 5th floor. The daytime young guy keep poor attitude and not willing to speak English even I am keep talking in English. In addition, the guy who is wearing glasses keep on his eyes on the smartphone instead of eye contact to me. I wonder this guy is whether taken or not right hiring process and training.

Plussat: Linked to NECC

Miinukset: Surrounding amenities are not within walking distance. Food is rather expensive but tastes very good

Plussat: Very good location

Miinukset: Interior a bit dated, the bedding was ok but not as comfy like other 5 star hotels I stayed before. Overall ok but nothing impressive would try other hotels next time in Shanghai.

Plussat: Beautiful great place and great location

Miinukset: Very clean and friendly staff

Plussat: The hotel staff were all amazing!

Plussat: Staff were friendly and helpful

Plussat: Great staff and location

Miinukset: The decoration is a bit old and it smells old

Plussat: Very good

Miinukset: ;( not enough space in breakfast room in the morning

Plussat: room is pretty small

Miinukset: size of the room

Plussat: The staff and breakfast were superior. My room was large and clean. The location was perfect.

Miinukset: N/A

Plussat: The staff The breakfast The bar

Plussat: Loved the breakfast buffet each morning. Cafe Lattes were excellent. We also tried the pizza as a change from Chinese fare one evening and it was surprisingly good! The room was a good size and quiet. Nice city views from the window. Draperies were controlled remotely. The bed was extremely comfy. It was also nice to have dining and shopping options within walking distance from the hotel.

Plussat: Very elegant avenue with good location to stay

Miinukset: None

Plussat: The staff made me feel super special and the room was gorgeous! Location is excellent! I ate at the Chibese restaraunt and that was super and then went for a drink at the long bar - and there was live music that was great :) met some great musicians :) bartender was so nice ! The lady at the spa was so sweet also. Everyone was helpful I will go again next time I visit !

Plussat: The view from our room was stunning and the breakfast excellent. The staff were outstanding

Plussat: Stunning night view of the bund; very clean rooms, friendly staff, fast service, nice swimming pool

Miinukset: Not many dinning options, the staff could be more professional although they are all very friendly

Plussat: The room size and beds were very comfortable.

Miinukset: There is a limited children's menu, although there was great flexibility shown in being able to order across outlets. We just wish more hotels would cater simple vegetables for kids.

Plussat: Location along the Bund. Quiet. Not touristy. Historical charm.

Miinukset: Buffet spread and service was below par. Disappointing for Astoria’s brand!

Plussat: Location and view

Plussat: The view was amazing.

Miinukset: The breakfast selection was poor and a bit dated. It was not worthy of a 5 star hotel.

Plussat: Everything!!!! The view was incredible. The bed was super comfortable. Good breakfast. Best location. Amazing room.

Miinukset: Nothing. Everything was amazing

Plussat: The view of the Hampu river and Pudong

Miinukset: The mediocrity of the choices of the Chinese breakfast

Plussat: Management went out of their way to make our trip memorable - Thank you Andy, Rico, and Zak! At every turn, they were there to help. Also, Karme the concierge - Cannot get better in Shanghai! Location is amazing, while the hotel has a charm and luxurious feel.

Miinukset: Generally, difficulty with English. Room had a leak, and AC was not working, but the staff was quick to fix everything without question or delay!

Plussat: Everything was perfect about our stay at the Park Hyatt Shanghai from the location to the awesome view and rooms. Every single member of staff went out of their way to be helpful and friendly. Very impressed and will definitely return to this amazing hotel!

Miinukset: Only minor detail was we had a problem finding the actual hotel entrance, as we came in via the street office entrance side and could not find any obvious directions into the hotel.

Plussat: siisteys

Miinukset: aivan liian korkea talo

Plussat: Incredible view from the lobby, nice staff, amazing room, it was a beyond expectation trip !! Highly Recommanded!!

Miinukset: Nothing!!!!

Plussat: THE VIEW!!!!! Breakfast was amazing. We ate at the restaurant one evening which was also yummy. Drinks in the lobby lounge and in the main bar were great. Room was stunning and so comfy. Every little detail has been thought of in the design and you really feel it. The pool and spa are really impressive. Yeah honestly it is great, we barely left the hotel!

Miinukset: Nothing. The hotel is brilliant. The only thing i found is that it takes quite a while to get from your room to the main lobby for a taxi or to walk to the tube or to the nearest sites. Somehow in the center of it all, it feels quite isolated, which we were fine with as we just wanted to enjoy the hotel.

Plussat: Everything superb

Miinukset: The check-in procedure took a bit too long...too many papers to sign...the same applies for the check-out

Plussat: Very nice pool, and all staff very helpful.

Miinukset: Gym was rather small.

Plussat: Great location, close to the sightseeing areas. Very nice hotel but on the expensive Side.

Miinukset: Rates to high.

Plussat: Great location with many shops and restaurants within a comfortable walking distance. Our room was quite clean and bright. The reception and bar areas are very well organized and the small garden terrace is a nice touch where you can escape the hustle of the city. Spa is clean and its staff can easily explain their menu and products. Therapists are professional and know english so we had no problems communication with them.

Miinukset: We had a sewage smell in our bathroom, coming from the shower which was a little bit annoying, other then that everything was perfect!

Plussat: The hotel is located at the center of Shanghai, very near to JingAn Temple. The interior is beautiful, especially the swimming pool and the spa blew my mind. The facilities were clean and the staff was so nice, and I would definitely go here again!

Plussat: Service is very good . Very happy . Was a rush stay . I will spend more time next time . To enjoy the facility, the pool and the bar etc .

Miinukset: All is good .

Plussat: Timeless design, spacious rooms and the heavenly treatments at their UR Spa. A staff has been very kind to get me a DiDi (uber) using his personal account as it was impossible to find any taxi during rush hours.

Miinukset: No toothpaste and toothbrush in the room (as per Local Authorities' latest requirements).

Miinukset: not very clean as some hairs were seen in the shower room by the side of the shampoo when I first entered.Told the housekeeping lady the next day but still saw one hair....

Plussat: Amazing pool and steam room. Great restaurant. Being able to order room service from a place with a Michelin star was a read treat.

Miinukset: No pedestrian walkway to reach the hotel from the street.

Plussat: Clean, good design & style

Miinukset: Staff speaks very bad English

Plussat: Exceptional service and gorgeously designed rooms and facilities, including restaurant, pool area and gym. Truly a luxurious experience! I felt relaxed and well taken care of from the beginning at check-in to check-out. I wish I can live there. Will definitely book next time I'm back in Shanghai! It's also in a great location near a subway station and shopping areas. I was visiting from NYC where there a lot of nice and more expensive hotels. This hotel exceeded my expectations, and it is totally worth it!

Miinukset: I don't have any negative reviews. This is truly an exceptional hotel!

Plussat: W Shanghai is one of the best Hotel i have reside in. service is outstanding, rooms are fabulous, BF is romantic. can’t say mote than perfect

Miinukset: nothing

Plussat: Very comfy bed!

Plussat: Amazing location; nice swimming pool & nice breakfast

Miinukset: Nothing

Plussat: i love the quality of the hotel. Excellent. Clean. Service was great as well.

Miinukset: The Hotel bar closes at 1am. too early.

Plussat: Very clean and nearly fair price Good lunch and dinner but not good breakfast

Miinukset: I was charged for an extra night for early checkin where it was accepted as without charge when i was booking through booking.com So much noise in the floors and kids were playing next to my door from early morning No proper lobby space and very distant from shops and entertainment

Plussat: cosy hotel. Novotel brand always a good value

Plussat: The room is clean and nice and it is near at Disney resort

Miinukset: The hotel is far away from the city and we were overcharged when we get taxi at the city because the meter taxi run very fast or it was modified and not calibrated, I would like to report police but we have no time

Plussat: The hotel is fairly new and very modern. Staff are friendly and efficient. Good location to go to Shanghai Disney Land. Shuttle buses to Disney Land and airport are great and served our purposes well. Great food in the restaurant. We didn't have breakfast in the hotel but tried dinner set menu instead. It was a perfect quantity for two, freshly cooked and good mixture of veg, meat and fish. We would love to try out the Lunch set menu but ran out of time. The room was well designed with separated toilet and shower. Beds and pillows are comfy and clean. Cleaning staff is very nice. She left us a note to introduce herself and welcome our comments and requests during the stay. We would be happy to go back to this hotel again in future.

Miinukset: Hope this is not being pedantic: on top of the very high cleaning standards, I noticed that there is a strip of dust/hair behind our room door and the wall behind. I think the reason for this is that the cleaner always cleans the room with the door open. It is a very small thing to change but will make difference to overall rating on room's cleanness. This is not an unhappy note as I am a happy customer who wishes this fantastic hotel to do even better in future.

Plussat: Rooms and ambience, breakfast were great

Miinukset: Location wise located away from the city, takwa significant time to reach the city centre via metro

Plussat: Airport transfer/Shanghai Disney transfer. The willingness of reception staff to help out, lamguage barrier or not. The trainees particularly were very good.

Miinukset: Clearly catering for local visitors planning trips to Shsnghsi Disneyland. The Clover is a bit isolated. The food and service at the restaurant could use some lifting.

Plussat: Big room. Kids facilities

Miinukset: View from our panorama suite was of a roof top. Food at evening meal wasn’t great

Plussat: Executive Room - excellent! Breakfast Chinese and sufficient western style. Restaurant small menu but very good, on Friday excellent buffet, wine choices on very good level. Nothing to add. Excellent acting ladies as restaurant manager and reception manager. From both I felt high hospitality. Will come again, for sure.

Miinukset: Missed really nothing.

Plussat: Amazing room and of course amazing view!

Plussat: Very good location to major points i was about to see

Miinukset: Wind! it is impossible to sleep during high wind. Metallic construction on the facade of the building is resonating with the wind and making loud noises in the room.

Plussat: Location

Miinukset: Breackfast

Plussat: all fantasitic

Plussat: The rooms are very clean The view is amazing The pool, gym, sauna etc. are very clean

Miinukset: First of all I have to say that we’ve been at this place over the Chinese national days, so maybe at a different time things would have gone differently. Nonetheless far from the 5 star service you should expect. For check in we got a number, even when we were called out we had to queue in a another line. Nobody was taking care of the luggage or showing us our room. No problem in a 3 star hotel but at a hotel in this price range I expect more. We went to bar at the 87th floor in the evening, a whole area was locked down because it was literally raining inside (not dripping). And for a Hotel that has around 500 rooms it was very disappointing to have such a small breakfast restaurant. We had to wait 15 minutes in the morning to even get seated. Once that happened we went to get food we came back to an already cleared table, so better stay seated. The lady making the Chinese pancakes was very rude to my girlfriend when asked what different choices she could have. All in all disappointing for the really not cheap price.

Plussat: shower Location Bed

Miinukset: Room is a little small Furniture and set up are a bit old

Plussat: Fabulous location

Plussat: Views. Helpfulness of staff

Miinukset: Bit far from traditional areas

Plussat: The hotel fulfilled all requests that we made with the booking and the location of this hotel is amazing. It's about 5 minutes walk away from the metro with the pearl tower opposite the station. The hotel is surrounded by plenty of international restaurant/cafes such as Tim Hortons, Starbucks, Red lobster with massive shopping mall being close by for all your designer shopping needs. The views from the room were something that could rival a New York hotel . The top floor pool blew us away as it overlooks the bund during the day and the light show during the night .

Miinukset: For an international hotel chain the staff seem to have only have basic English, I understand that a lot of the guests will be from mainland China but it becomes a small bit frustrating when you have to use a translation app to try and get your questions across. We also noted that there was an unpleasent smell coming up through the drains in the bathroom which we flagged with reception. Even after house keeping cleaning the room the smell was still present. Staff seem to take to their phones during quiet times or talk and joke with each other which fine in private but both times I came across this was during check in and when I had to wait 15 minutes to check out when there was someone on their phone that could tend to guests

Plussat: Everything started so negative, that it was difficult to appreciate anything.

Miinukset: CAN YOU BELIEVE that first they confirmed reservation of all three rooms. At last moment they surprised us by cancelling it. I SHALL NEVER STAY AT KEMPINSKI IN MY LIFE.

Plussat: comfortable

Miinukset: seems no coffee in the room.

Plussat: River view

Miinukset: None

Plussat: Good breakfast variety. Reliable internet. Bathroom amenities (soap etc) have improved since last year.

Miinukset: Maintenance crew noisy in middle of the night. Wake-up call was an hour late one morning. Showers a bit leaky into the bathroom.

Plussat: Very good location and accessible to the heart of city center. Good river view and beautiful walking way along the river

Plussat: Food from the restaurant

Miinukset: The staff; especially the bell boy.. Not helpful. Only help the Caucasian Not suitable for Chinese customer. Lift very dark ascompare to the lighting outside Room is very old. Seem like an old hotel

Plussat: A fairly genuine five star hotel with well appointed rooms including the "standard" amenities, restaurants and facilities. Location in the heart of Pudong's business area suited my needs well.

Miinukset: Complimentary WIFI is a bit irritating in the it required constant re-logging on even inside the 24 hour day - none of the various location logins remembers you. The spa is mediocre with relatively poor service and the pool is far from the expected comfortable resort hangout but rather like a small town community pool where you are given a gross looking community bathing cap before entering the water. While I realize that I'm in a foreign country the overall level of English speaking (understanding) in public areas is below expectations for this class of international hotel. A $ 133.00 charge for a 3 hour late checkout.

Plussat: Super comfy bed, friendly staffs and awesome view at the bar/the room.

Miinukset: Take quite a while for staffs to pick up phone calls from the room which was a bit annoying...

Plussat: Great location.

Miinukset: When we arrive our room was not ready and the front desk did a double take on our reservation itinerary.

Miinukset: I wish I engaged the breakfast buffet option when I booked with you.