Shanghai hotellia

Plussat: Breakfast was excellent. Big variety of different foods.

Plussat: vanha interiööri säilytetty upeasti. erityisen upea oli jazz baari. 1920-luvun tunnelma

Plussat: Beautiful art deco hotel, great staff, comfortable, big rooms

Plussat: Best location in town Very helpful staff, especially Lily, Roy and David

Plussat: Fantastic experience at the historic hotel. The staff was well spoken and polite . Room service was exemplary. Wonderful tea time / happy hours service for the gold members . Breakfast was very good and the location is absolutely amazing . Literally a stone throw from the Bund . I would highly recommend this hotel for tourist in Shanghai.

Miinukset: The only setback we had at this hotel was the absolutely poor service @ the roof top terrace bar on floor 9 . The waiters need to be at par with the hotel service level. They were very slow and spent most of their time on their phones or chatting with each other . The only time I saw them do something was when the manager was on the floor .

Plussat: I would recommend this hotel for both business and leisure. 18m indoor pool and gym were good. Baby sitting service outsourced was fantastic, our sitter was a preschool teacher. The Concierge service was second to none and nothing was ever a problem, even though we called them 15 times on the first evening. Located right on the Bund (my room didn't have a Bund view) and was a 50m walk to the waters edge, and on one of the biggest shopping streets in China (East Nanjing Road).

Plussat: Splendid location, by far my most important criterion in choosing a hotel

Miinukset: Being treated like an invalid by the overeager young who offer to carry my very light luggage in a rather aggressive and intrusive way.

Plussat: One of the best hotels we’ve stayed at. Ticks every box.

Miinukset: There was nothing we didn’t like

Plussat: Historical location and building

Miinukset: I bought a room with city view, then the view was on a miserable small road

Plussat: The location is aweseom.e definitely check out the roof top terrace. I visited shanghai during the national holidays so wai tan was packed as hell. but if you go up to the roof top, you can enjoy the spectecular view with not so many people. staffs speak very good english and are kind.

Miinukset: room size wasn't big compared to the price. I think the price is wholly on the location. and the water of the swimming pool was cold. would have expected warm water in a hotel like this. fitness studio was fine.

Plussat: I love the history of the hotel and how well they’ve preserved the original style of the 1930’s. I love the museum and photos in the main lobby. The pool is excellent. The staff are exceptional.

Plussat: Beautiful hotel, elegant service and super friendly. Perfect location and gold club experience very worthwhile. Thanks particularly to Alan concierge on 9th floor for great recommendations.

Plussat: I liked the view and the elegant atmosphere

Miinukset: I found the deposit a bit high but probably it’s normal in China

Plussat: We travelled around China and stayed at 3 reputable hotels. The Mandarin Oriental was the most personalised service we received. The team of Concierges (especially Terence) were fantastic. Very knowledgable and understanding to our needs as a family with a young toddler. The hotel free car service (in a 2k proximity) was also a great help moving around the hotel to the local tourists spots. I highly recommend for families

Miinukset: My only issue was the rooms were a little small. We were in a Club room and the space felt restricted.

Plussat: Environment and location

Miinukset: Nothing

Plussat: The rooms are absolutely spectacular. A great view of the river in Shanghai. Not only that but the club lounge was brilliant. I would definitely recommend booking a club room as there are plenty of opportunities throughout the day to get food/refreshments.

Plussat: The Mandarin Oriental staff was extremely friendly and had a lot of attention to our kids. The hotel is beautiful, the view on the river is magic and the facilities are extraordinary. we'll be back for sure !

Miinukset: everything was perfect

Plussat: The Club Mandarin River Room was fantastic. The Club offered wonderful food and drinks all day. All staff were helpful and friendly. They even asked about food allergies when we ordered room service.

Plussat: Everything about the Mandarin Oriental Pudong is exceptional. Great location. Quiet and away from the hub bub of the downtown area across the river.. Sensational, caring attentive staff. They will address you by name and truly make you feel at home.

Plussat: Helpful staff, main restaurant, full decorated room, room view

Miinukset: Nothing

Plussat: good room layout n size

Miinukset: staff wefe bad in hospitality and no standard operating procedure not a 5 star hotel standard of staff satff were rude, bad at english n not helpful

Plussat: The hotel amenities and room are very comfortable.

Plussat: Breakfast was very good, staffs are very efficient , I will surely stay in this hotel for my next visit.

Miinukset: It takes time to look for taxi.

Plussat: The view in the river room was stunning and the staff super lovely. Enjoyed the stay!

Miinukset: -/-

Plussat: Staff were friendly and polite.

Miinukset: It's very dated and it felt like an older Hilton from 1992. This place is decent but really needs a lot of updating. We were going to stay longer after a trip to Palawan but when we got back we moved to the fairmont raffles and it is so much better and modern.

Plussat: I always know what to expect when I go to a Peninsula hotel...and this was no different. I love their consistent service.

Plussat: Best location in Shanghai!

Plussat: Very attentive down to the small details.

Miinukset: We arrived at 3ish, but took us nearly 30 minutes to get the room! Something like the computer didn't release our room. The guy called and checked to confirm the room was ready. So the guy went upstairs to check and made sure the room was ok, but didn't know why still could not release the room. Then the other woman went upstairs again, still the same. Anyway, after seeing 3 groups of guest finished checking in, my room was finally released. It was not busy at that time, so I was quite annoyed that I had to stand there and wait for such a long time. But the staff was polite and sincere though.

Plussat: The Peninsula lives up to its name. With a prominent position on the Bund the views are breadth-taking. The hotel room was a great size, with you own walk in closet, a bathroom with twin sinks, standalone shower and bath. The bed was large and comfortable. We opted not to have a cot as all 3 of us could get into the bed. The smaller details made the hotel feel luxurious - the little slippers and bathrobe for my daughter, the various bathrobes for adults, the placement of sockets, the nail dryer in the wardrobe! The hotel staff were amazing. Never hesitated in helping where they could and the use of English language was fantastic (this can be a struggle even in other 5 star hotels)

Miinukset: I felt there was a slight air of arrogance - not in the staff but the hotel itself and its services. The hotel felt very in-personal, this came down the breakfast (which was a restricted menu - not open buffet unless you went Continental). We had fruit given to us the 1st day we arrived, but this was the same fruit for 3 days. The biggest disappointment for us was one evening we were to the lobby restaurant for dinner. A lovely grand space with a string quartet playing. I asked for a high chair for my 2.5 year old and was asked if it was necessary and could I not just sit her on a normal chair. I am not sure if this high chair went against their luxury appearance when guests walked in. I found the whole encounter a little strange and decided to have room service instead.

Plussat: Very nice hotel with great location.

Miinukset: Drinks on the rooftop bar was a terrible experience. The barman took forever to take our order and twice as long to open 3 bottles of beer, due to the long wait my wife got talking to another guest, when it came time to pay we got charged for the other guests drink, to make matters worse the barman then wanted us to ask the lady for payment, highly embarrassing! We had other issues in regards to checkout, being advised all was in order for payment only to be stopped as we were leaving the property and made to return so they could get it sorted, even worse when I returned home to find additional charges put on my card without my authorization as they still didn't get it correct! Finally we booked a grand deluxe suite and a double room, my email enquiry stated 6 guests but only beds for 4 were provided and they had no roll out beds available, we had to get additional blankets sent to our room with the children sleeping on the sofas. Would I stay here again, probably not.

Plussat: confortable bed, swiming pool with a great view, clean and wide room, kids-friendly environment

Miinukset: ..

Plussat: Location , Staff especially Concierge Marco and room was great Should try by all means the swimming pool and Spa at 41st floor

Miinukset: All was good , Breakfast , dining at Chinese restaurant

Plussat: The swimming pool was lovely, likely the most beautiful swimming pool I have ever seen. The cleaning staff was very nice as well.

Miinukset: For a five star hotel, it was a little disappointing. The previous two four star hotels we stayed at in Guangzhou and Hong Kong were nicer and a better price (even taking into account location as a factor). There was always staff everywhere but they were not as warm and welcoming as previous hotels. It was also the little things, like the light switches not having separate controls, or the nice view through the window a bit murky because the windows weren't that clean, or the welcome TV in the bathroom going off automatically in the middle of the night, which was startling to suddenly hear loud voices in your room in the middle of the night. With so many options in Shanghai, we picked Four Seasons for its name, but wish we had given another hotel a shot instead. To be fair, we were only slightly disappointed because we came in with such high expectations and had our previous hotels exceed our expectations. No serious complaints and we had a pleasant stay.

Plussat: Both times it has been a pleasurable stay. Nice modern rooms, friendly staff and good location. Great view of the pearly tower.

Miinukset: Wifi was a little choppy some days.

Plussat: The bed was very comfortable. Good sized room, great location and staff very very friendly

Miinukset: Cleanliness and decor a little out dated

Plussat: Staff were wonderful, helpful and very accommodating. We had the Chocolate blossom- you have to try one!!

Miinukset: Nothing

Plussat: Outstanding service, welcoming and serene spa. Breathtaking views of the city from the pool deck, executive club and our room.

Miinukset: nothing really

Plussat: Very nice hotel,

Miinukset: Breakfast was overpriced.

Plussat: The most modern part of Shanghai. Lots of restaurants nearby, 10 min walk to IFC and Super Brand Malls. Amazing views from Pearl View Rooms. Excellent breakfast, well trained staff and best internet connection in all China.

Miinukset: Club Lounge is ok but you expect a little bit more from Four Seasons.

Plussat: The location is extremely convenient. The trip was celebrating the birthday of my partner and the guest team has prepared heart-warming welcome for our stay. We are so thankful for their courtesy. The view from swimming pool was spectacular!

Miinukset: Not at all.

Miinukset: It could have been better if the hotel also provides tooth brush and tooth paste.

Plussat: Well located. Clean. Big room.

Miinukset: Staff not very polite at the beginning

Plussat: The location of the hotel is very convenient as it is situated right next to Hongqiao Domestic Terminal T2 and on the other side of the airport, there is High Speed Rail station that takes people to major cities across China.

Miinukset: The room 805 that I stayed can partially see the airport runway. Part of the view is blocked by a building right behind the hotel; which is very annoying! The airport operates on a 24 hours schedule; planes land and take-off throughout the night. Make sure you have earplugs if you are a light sleeper. The carpet in the room is very very dirty and the air-con in room 805 is broken as the temperature stays at 25 degrees Celsius all the time; it feels extremely warm if you stay in the room during summer day time.

Plussat: The Location was excellent. The Breakfast was superb! The Staff was helpful.

Miinukset: Your front desk was not able to exchange foreign currency, claimed they don't have the ability to do so, really? That alone should not qualify you as a 5 Star hotel based at the foot of an international Airport. What I did not like is that the Taxi driver had difficulty getting me to the front entrance and had to drop me off in the parking garage 300 meters from the front desk. Better signage in English would be very helpful to non Chinese speaking guests who are stuck with a corrupt taxi driver who is looking only to drive up the meter. This is the second time this has happened and generally after reasonable hours. While your hotel cannot control the poor taxi service, you can improve your signage in order to help foreign guests. This alone will help your ratings.

Plussat: clean room quite place bed is clean and nice

Miinukset: the big problem is : this hotel is airport hotel ... so , they should provide shuttle service between terminal 1 and Terminal 2.. and this my big problem because the hotel in T2 and my flight in T1 and the time of the flight on 6 am so i asked the reception to show me the metro direction .. but they told me you will miss your flight !!!! so we go to the Taxi option .. also .. this option not applicable because you need to book before one day !!! so the lady in the reception don't have any other option and just ignored me !!!! in this time i was looking to any body to pick me up to another terminal ... then i found one taxi and he request 100 rmb !!! for 3 km distance !!!!!!! this hotel if air port hotel ... and this service should be free for all gusts

Plussat: A lovely hotel walking disytance from the main terminal. Lovely staff with English well spoken

Miinukset: The lounge was disappointing, especially on my visit in the evening, no hot snacks (as previous) with a lot of food remaining from lunch still on the table

Plussat: Very convenient location for next day flights or Trains , it’s like living in the airport , everything from the property is very near and easy to access . I recommend anyone who has a next day train or flight from Shanghai they should stay here . Everything about the property was nice . The staff were friendly and very understanding:) I’ll book this hotel next time too

Plussat: Very good location. Great services!

Miinukset: N/A

Plussat: Very convenient location, clean and comfortable rooms.

Plussat: Location, clearness.

Miinukset: The room is small

Plussat: Location, and clean

Miinukset: you should ask for a room not facing the airport, since it is very noise and the rooms are not well isolated. Another problem is that some rooms that arent smoking rooms still have a very strong smell of smoke

Miinukset: Asked for a deposit twice the amount of the room. Card details previously supplied but I had to present the card AND put my n my pin. So the money would be debited AND currency exchange charges to me and then it was refunded the next day AGAIn Currency charges to me And I paid in cash No signage within terminal 2 and non response to my question how to find it

Plussat: All staff were very helpful and courteous, however their English skills were poor.

Miinukset: The original room booked 715, had a very strong smell of raw sewage. I was moved to another room, which was much smaller. The cover on the bed had a spot of blood on it and obviously had not been changed since the last guest. In the buffet breakfast a guest was picking salad items by hand, looking at them and returning items to the original bowl.

Plussat: everything is great

Miinukset: would be great to have tee pot with hot water for breakfast instead of just a small cup. Some more fresh fruits would be also great to have.

Plussat: It is quite modern and the room is so big. It is close to hongqiao airport and hongqiao station. It is convenient for business trip.

Miinukset: I had a drinks with my fds downstairs at the bar but there were lots of mosquitos. That was terrible.

Plussat: It was quiet and spacious.

Plussat: Big room a lot of space, comfortable fitness center

Plussat: I won a lucky guest and got a free upgrade room and complementary breakfast & executive lounge!!! It was awesome!!

Plussat: Superb room, very roomy, excellent bed, great breakfast buffet. Very luxurious building

Miinukset: A bit far from everything. One shopping mall nearby. But one needs a taxi or Didi to go anywhere ... the closest metro station is a 30-min walk away

Plussat: I really like the hospitality of the staffs in Sofitel, they always offered to add their WeChat for convenience (e.g buying train tickets, asking for recommendations). The building itself is very grand and superb, I really like the interior! The bed is so comfortable that my father sleeps so peacefully (usually he doesn't), the room is very spacious, I love everything about the room!

Miinukset: The location is close to the railway so it's very convenient for people who usually do business in the areas. However, it is very far from the shopping center (Nanjing Road). The breakfast was not exceptional!

Plussat: Hotel met expectations. Room was comfortable and very big.

Miinukset: The hotel is about 50 minutes outside the main Shanghai attractions like the Bund and the closest metro was a 10 minute cab ride away

Plussat: It’s in a quiet place with huge lobby and good staffs. Food options r good. There’s a money exchange machine inside the hotel!

Plussat: I booked here because I was exhibiting at a show in the convention centre that the hotel is attached to and found it to be extremely convenient in terms of accessing to the show each day. The rooms were large, clean and comfortably appointed.

Miinukset: The hotel is part of the convention centre so you are a bit isolated and somewhat locked into the restaurant options that the hotel has on offer. Unfortunately, my experience with them was not all that great! On most days, I chose to eat at the Bru bar & restaurant just because it was a bit more relaxed and it had various sports being televised on a couple of big screen TV's. The in-room marketing literature talked up the Bru bar as being a venue with at least 8 boutique beers on tap but when I was there, they only had 2 taps working and all the rest were either out of stock, or no longer available. Unfortunately, the service there is pretty ordinary! I waited for over 40 mins for a simple Club sandwich to be served and when it did finally arrive, it was stone cold and pretty underwhelming. It was not what you would expect for the prices that they charged, or from a 5-star hotel such as the Intercontinental is meant to be. I really don't understand why so many international hotels in China continue to put under-trained and inexperienced staff behind their bars! It is a really bad look to have a barman ask the client how to make a Gin & Tonic!

Plussat: Erinomainen sijainti messukeskuksen yhteydessä ja itse hotelli palveluineen liikematkalle hyvä

Plussat: Everything , very highly standard hotel.

Miinukset: Actually nothing

Plussat: The breakfast buffet has everything, western, Chinese, eggs, pastries, very good coffee.

Plussat: Very selective foods Room is more comfortable Recommend to others Friendly staff

Miinukset: Nothing to disagree!

Plussat: Rooms are super

Miinukset: Breakfast , not european, no good bread

Plussat: Location of the hotel is within the national exhibition centre which is very convenient for participants of exhibitions. The hotel is new, quiet and clean. The bed and pillows are very comfortable.

Miinukset: The shower in the bathroom is quite weak, if the water pressure can be increased would make the room perfect.

Plussat: Location, room , service

Plussat: Location if you are exhibiting at the adjoining exhibition centre is amazing. Buffet breakfast has a huge offering Staff were so helpful and friendly

Miinukset: Nothing

Plussat: Restaurant!! Breakfast and Dinner, one of the best.

Miinukset: Not working wellness for 2 weeks without compensation

Plussat: Great breakfast, very good location, good staff.

Miinukset: Rooms are old! AC is very very noisy. Ask for newly renovated rooms as the old but very big rooms are not up to Four Seasons standards.

Plussat: It was Summer there. Four bottles of water in the room everyday. We asked for extra bottle water at the lobby when we went out, they gave it to us politely. There were cool drink provided at the lobby as well, good for the hot days. We asked for late check out, they extend us to 3.30pm. There were also a level that we used for shower and relax after check out as our flight was at midnight. Thank you

Miinukset: NA

Plussat: Great location and excellent staff who went all the way out to assist guests

Miinukset: None

Plussat: The service and the care

Miinukset: Not being able to catch up with email at the end of the day

Plussat: WE stayed at this hotel in mid May and we had a really good experience during our stay. We were delighted to find that the quality of service and everything here remained excellent! The staff here were passionate, caring and cheerful! They welcomed me with a birthday surprise. Some of them could even remembered us from our last visit. Will love to stay here whenever we visit Shanghai!

Miinukset: Old Rooms, Noisy AC.

Plussat: Great location

Miinukset: Threads were coming out of the carpet in the room, wooden floor was squeaky. Not quite Four Seasons standard.

Miinukset: Check in service experience is not good. Staff is not helpful

Plussat: Nice room & bathroom.

Miinukset: Hotel restaurant/cafe breakfast & food over price.

Plussat: Good quality

Miinukset: Poor room service

Plussat: Very elegant avenue with good location to stay

Miinukset: None

Plussat: Fancy, helpful staff, clean

Plussat: the VIEW! the view is just excellent! the overall experience when checked into the hotel. everything here is just perfect. I will come back again.

Plussat: The staff made me feel super special and the room was gorgeous! Location is excellent! I ate at the Chibese restaraunt and that was super and then went for a drink at the long bar - and there was live music that was great :) met some great musicians :) bartender was so nice ! The lady at the spa was so sweet also. Everyone was helpful I will go again next time I visit !

Plussat: The room size and beds were very comfortable.

Miinukset: There is a limited children's menu, although there was great flexibility shown in being able to order across outlets. We just wish more hotels would cater simple vegetables for kids.

Plussat: Location along the Bund. Quiet. Not touristy. Historical charm.

Miinukset: Buffet spread and service was below par. Disappointing for Astoria’s brand!

Plussat: Location and view

Plussat: The view was amazing.

Miinukset: The breakfast selection was poor and a bit dated. It was not worthy of a 5 star hotel.

Plussat: Management went out of their way to make our trip memorable - Thank you Andy, Rico, and Zak! At every turn, they were there to help. Also, Karme the concierge - Cannot get better in Shanghai! Location is amazing, while the hotel has a charm and luxurious feel.

Miinukset: Generally, difficulty with English. Room had a leak, and AC was not working, but the staff was quick to fix everything without question or delay!

Plussat: Excellent views from the room, close to sightseeing, food is very good, all great in general

Miinukset: Staff at breakfast and in the main restaurant sometimes lack attention to detail

Plussat: General staff, location and the room.

Miinukset: The staff at check in part was a bit tricky. I booked the room with Pearl tower view and breakfast. But the staff said i book with no breakfast. If you want a breakfast, you have to pay extra money. There was also a bit confusion with my room selection too. We thought the staff at the club lounge downstair was somewhat tricky.

Plussat: Wonderful! They even gave us access to the Club Longe for the 3 of us even though we hadn't paid for this extra. Delicious food.

Plussat: Lovely rooms, great staff, exceptional service.

Miinukset: Nothing to see here. It's all good.

Plussat: Service was excellent. Everything was perfect.

Miinukset: Nothing.

Plussat: Everything was great but the staff there were outstanding. So polite and attended to everything. They really made me feel welcome at all times.

Plussat: excellent location, great room

Miinukset: basically nothing to be improved through the lobby is small.

Plussat: Service

Miinukset: Changing Elevators

Plussat: One of the best hotels I ever checked in.

Plussat: We stayed there for our honeymoon and they decorated our room with flowers and balloons, also they upgraded our room from the city view to the pearl view room. The location was amazing and the staff were more than friendly.

Plussat: Best hotel so far, the suite with the Bund view was amazing, the staff is very professional, very kind and always willing to help. The facilities of the hotel are also great with a wonderful swimming pool/gym center on the 53th floor with the view of Pudong! A must-go!

Miinukset: Nothing

Plussat: Everything was great. Service was immaculate.

Plussat: The employees are very considerate and polite

Miinukset: We brought our two kids with us and think it may not be a very family friendly hotel

Plussat: The hotel location is the best! You have all Shanghai Pu dong's view from your own room. The hotel staff is very nice and always looking to help in any matter. Restaurant is also amazing, great food and variety.

Miinukset: The only thing i would say can be better is the language, there are not a lot of staff members that can really speak English.

Plussat: Everything , just stunning service , location , and facilities .

Miinukset: Nothing

Plussat: We have upgraded. Also all facilities are prefect and staff are nicely. The breakfast is delicious.

Miinukset: It is a little bit pricey.

Plussat: Check in was great and staff were so welcoming! I think the check in ladies name was Veronica! She was lovely!

Miinukset: Room service. The fries were cold

Plussat: Great staff who stop at nothing to help you out. I mentioned during my booking this was a special occasion for us (our wedding anniversary) and the whole W staff seemed to be aware of this.

Miinukset: If you can find anything about your stay that isn't to your expectations, the staff will help you out to make it right. There is absolutely nothing bad to say about the W in Shanghai

Plussat: Breakfast is good. Nice restaurant

Plussat: Very good

Plussat: Facilities where amazing, very clean and super trendy

Miinukset: Service Staff was very slow. It took very long until we received orders, which was way below our expectations for such an amazing place

Plussat: It is an absolutely stunning hotel. The design and layout is gorgeous. Most luxurious and impeccably kept.

Miinukset: The location is so so and any additions like breakfast or meals are quite expensive. The concierge staff weren’t particularly helpful or knowledgeable when we asked questions. This was a disappointment when staying somewhere so boutique.

Plussat: Well appointed rooms; very stylish.

Miinukset: I had a very bad and simply bizarre experience at this hotel. I’ve never been moved to write a review before, but I would like to share my experience. Two things: When checking in, they had a problem taking the deposit off one of my cards. After trying a number of different means, the on duty manager came over and told me that, as I had a problem with my card (and even mentioned in English something about the balance being too low, which simply was not the case) that I should stand aside and let other clients complete the check in process. It was a very awkward and demeaning five minutes while I stood, like a boy on the naughty step, next to the counter. When the clerk decided to countenance me again, we tried a number of different credit cards, to no avail. Finally they swiped the first card again, and it worked no problem! Complete mystery. This was a very demeaning experience, and the check in clerk herself realised they had handled it badly. As a result, she told me she was giving me a free upgrade to executive/club level. Great! It was written in their brochure/website that club level guests enjoyed certain benefits: such as free cocktails and canapés on the lounge from 5pm to 7pm, discounted food etc. When entering the lounge at that time they even ask for your room number to check you are club level. I took advantage of some of this, although time was limited being on business. However, during checkout the following day, they hit me with an additional bill of almost £100 due to the food/drinks I had consumed, which I was led to believe were included. Their reasoning was that a free upgrade does not include those benefits. I reasoned that if you are a club level guest, it goes without saying that you have club benefits. Their final word was that the person who upgraded me should have told me that the upgrade didn’t actually include those benefits. No effort made to solve the problem, just left it at that.

Plussat: Great Rooms - great furnitures and great designed and equiped as well (water boiler, tea, coffe, minibar) - nothing else to say. Perfect location as next to two subway lines, very close to French Concession and several other hot spots. Great Hotel Restaurant with Michelin Star. Nice Bars. Helpful people.

Miinukset: The promissing outdoor photo of the website and in booking com is a little bit missleading as there are not possibilities to take a sunbath or just to sit outside and enjoy the weather or enviroment. There is a kind of outdoor bistro (this is the photo) where you can sit outside BUT you have to order food or drinks to get the possibility to be outside - although you are Hotel guest and - in my opinion - paid already the entrance fee by paying that rate!

Plussat: Beautiful hotel. The staff were great and the pool and spa area were particularly lovely. Highly recommend staying here.

Plussat: It is so awesome experience,the hotel staffs and service are so sweet and I have a wonderful night in hotel.

Miinukset: The toilet is not user friendly.

Plussat: What a gem of a sophistically designed beautifully maintained hotel. It unites elements of Chinese old and new handcraft with the first-class service on all levels: reception, room service, SPA, restaurant. The view of my hotel room was overlooking a park and a temple.

Plussat: Modern cosy woody atmosphère. Gréât service. Very good location.

Miinukset: Missing an outdoor pool. Should dig that nice bassin they have outside behind reception. Would make a perfect pool !!

Plussat: The staff was generally pretty good and helpful. The gym was full of technogym equipment and it had a pullup and dip machine. I appreciated the delivery of fruit, especially the crispy Xinjiang pear.

Miinukset: I don't like it when the TV turns on and plays music when I walk into the door. This doesn't just happen the first time. It happens every single time you walk into the room. The fitness center could use a back extension machine. I could have used more bottles of water in the room. I couldn't figure out how to open the blinds, so my view was always obscured.

Plussat: The food was really great, perfect location in Shanghai with a great view.

Miinukset: I stayed for a day and the room was ready when I arrived.. also, the personal was not that welcoming.. a shame for a hotel with this standing. Also, the Spa was not working the day I came, and I booked this hotel for this particular purpose.

Plussat: Amazing views of an amazing city! We also prefer Pudong to the other side of the river. Excellent concierge, they helped me locate a very expensive Loro Piana stole that I'd lost in a museum. Very good wifi, had no issues uploading hundreds of photos to iCloud and downloading to other devices.

Miinukset: There were electricity outlets on only one side of the bed.

Plussat: siisteys

Miinukset: aivan liian korkea talo

Plussat: The bed was really cozy and really loved bathroom :) I and my husband really enjoy our time to staying there.

Miinukset: The light was a bit darker than we thought :) but not too much bothering us

Plussat: Great city views from the 80th floor - and even better from the breakfast room at the 91st. Spacious, elegant and comfortable. Even working from the room is great fun! And having a bath in about 350m above the ground the more...

Plussat: The room was big and gorgeous with fantastic bathroom facilities. The view was terrific when it was a clear day/night. All in all, it was a great stay in a very classy hotel, and a very good value for the money.

Miinukset: The location in Pudong is far from the best neighborhoods to visit in Shanghai. There’s nothing the hotel can do about that, and it’s probably not an issue for most business visitors, but it’s an extra hassle to get in and out of Pudong for a tourist.

Plussat: Very nice pool, and all staff very helpful.

Miinukset: Gym was rather small.

Plussat: Really nice hotel and big rooms. Bathtub was cool. Nice view up there.

Plussat: The concierge and staff in general were exceptionally helpful, even offering to help overtime. Their eagerness to please was greatly appreciated and quite honestly, the staff made my stay at Park Hyatt Shanghai memorable (also the reason I'd consider returning).

Miinukset: he hotel is in the heart of the financial district which makes sense for a lot of guests who are in town for business. For me, it was too far from everywhere I needed to be, especially for nightlife (most good restaurants and bars are on the other side of town). The hotel is also starting to show its age...the rooms are well appointed but feel very lived in. Overall, this was an excellent stay, and it's hard to fault the hotel on anything...all hotels age. But with new players in town, Park Hyatt is not the definite go-to hotel in town anymore.

Plussat: good varaity of food catering for all types of people

Plussat: Location

Miinukset: Overall lighting of the premise & in the room was too dim. Could be brighter

Plussat: The hotel is a great place to stay in the down-town Shanghai. If you wish to stay in the clouds, go for this hotel. That is all. Highly recommended. We had a great time. The swimming pool on 85F is also excellent.

Plussat: The location and view is fantastic

Miinukset: Not willing to provide water. We ask for 2 bottle wait for 1 hr and call again and wait for another 30 min and call again. Only after 4 call with an angry tone are they willing to send 2 bottle to our room. Really unexpected.

Plussat: quite

Miinukset: Arrival at 1 pm , and waiting for check in 2 hrs by the reason of the clean not finished. Parking is free. The rewards can not be account due to not direct booking from Hyatt websit

Plussat: all fantasitic

Plussat: Room large, comfortable and good view. No delays when trying to get a lift despite number of floors.

Miinukset: Layout around reception and particularly through breakfast restaurant creates bottleneck when busy. Number of staff on hand makes it worse. Don't hand out cards with hotel address in Chinese, to help foreigners with taxis.

Plussat: Hotel is in a good location for the IFC and surroundings. Worth paying the upgrade to a club room

Miinukset: There was a smell of cigarettes in some areas (even thought the hotel is smoking free).

Plussat: The receptionists were very impatient and rude... didn’t tell you how much she would charge for the deposit but just did it. So disappointed this time and won’t stay there anymore in the future.

Miinukset: No friendly reception

Plussat: Gym has a lovely view, good location close to the river, big room and very clean

Miinukset: Lobby is a bit cramped, some restaurants under renovation

Plussat: .

Miinukset: breakfast too expensive. the need a more cost effective breakfast option

Plussat: Good location and the building and view are so cool.

Plussat: Location is perfect!

Plussat: Stunning riverside views from the room on the 76th floor. Great location in Jimao Tower landmark, convenient to get to many key business locations.

Miinukset: Everything perfect.

Plussat: The location

Miinukset: The bed is not comfortable, nobody speaks English !! , there was a dust on the table, the workers are not respectful.

Plussat: We were very happy with our stay at the Grand Kempinski Hotel. The hotel room was roomy, clean, and had a great view. The staff was very friendly, efficient, and always ready to help. Coming back to our room, after seeing the sights, we were surprised every day with fruit and every evening with ice. We only ate the breakfast one morning, but it was excellent and had a wide variety of food. We enjoyed the bars (the top bar has a great view of the city), the gym, and the pool, which also has a great view. Overall, it was a marvelous experience. Thank you!

Plussat: Everything started so negative, that it was difficult to appreciate anything.

Miinukset: CAN YOU BELIEVE that first they confirmed reservation of all three rooms. At last moment they surprised us by cancelling it. I SHALL NEVER STAY AT KEMPINSKI IN MY LIFE.

Plussat: Everything was great except the above mentioned. Breakfast range was good.

Miinukset: That the queue at front desk is always long. To enquire about things and during check in and out also takes time to wait. Food at club lounge variety too little.

Plussat: Bed was comfy

Miinukset: Could be of higher standards

Plussat: Fabulous helpful staff, beautiful facilities, fantastic location for being a tourist, food excellent, fantastic views from Havana Bar and lovely cocktails and live music, fantastic breakfast buffet. Will stay again I hope.

Miinukset: N/a

Plussat: Location Nice staff Clean Room veiw

Plussat: The hotel was beautiful, elegant, and centrally located. Our view was second to none.

Miinukset: We were surprised for a double occupancy that only one breakfast was included.

Plussat: Given a 5 star rating, the carpet in the rooms is very dirty with stains and spots.

Miinukset: Dirty in-room carpet.

Plussat: Conveniently located. Service by the staff is excellent

Miinukset: Nothing

Miinukset: The staff doesn’t speak English

Miinukset: I wish I engaged the breakfast buffet option when I booked with you.

Plussat: It was like an oasis in the city, having garden. The original French Club building is marvellous. Five minutes walk from metro station, restaurants around. Clean, good breakfast, nice view from 33rd floor (including the elevator). The garden was a wonderful place which you can walk around and makes you forget that you are in one of the most crowded city in the world.

Miinukset: The tv was small. People smoking inside the hotel.

Plussat: Breakfast is satisfactory compared with price. Hotel service is very good. Location is perfect. I will try next time.

Plussat: This hotel is a most if you are going to Shanghai

Plussat: The location is great

Miinukset: Having to pay extra for the swimming pool which is not even spectacular... old swimming pool not fresh and not free for the hotel guest!!!!

Plussat: The staff, the swimming pool and other facilities. and the low key elegance.

Miinukset: The lobby piano is broken. It would be nice to have that again. The hotel needs more innovation and excitement

Plussat: Great location. Excellent hotel, with everything needed and beyond

Miinukset: Getting a taxi from the hotel took awhile. Restaurants on site, while good, are overpriced

Plussat: This is A grand hotel in all senses

Miinukset: One little thing. The shower head was not well placed and not able to be manipulated.

Plussat: Architecture of the building / staying in a piece of history

Miinukset: The room was quiet old fashioned

Plussat: Location, English is really good, Japanese style

Plussat: A Japenese Style Hotel in the once French Club.