Fountains Hotel

Room was clean and spacious.

Parking area is very cramped. The terrible odour from the parking floor especially by the lifts was unacceptable. Our room air conditioner was not working and despite reporting it 5 times, it was never fixed. Hence with the warm weather it made it uncomfortable and difficult to sleep. The second night was a total disaster as we had very rowdy , drunken guests who occupied rooms next to us and were making a huge noise. Despite complaining to the reception , nothing was done and we only got to sleep after 4 am. We had to get up at 6 am as we had an early flight to catch. so our whole day was a disaster. However when I spoke to the manager on Sunday morning , he was surprised at my comments as he has not aware of our problems. He promised to look at the problems and I am awaiting his response. On Saturday afternoon when I requested to speak to the manger , the receptionist told me the manager was off duty as she knew I was going to complain.