The Capital Mirage Hotel

Check in and check out was smooth and nice general sevrice was ok

rooms a little dirty gym way to small for the price paid to hotel asked for a pick up from airport via a SHUTTLE which apparently costs money at this place noone informed us previously or even during the pick up about it ( 4 times the price of a normal taxi by the way) during checkout you get the surprise of having to have to oay for it. not honest way of doing business at all

The roof top and the view.

If you please forward this email to the relevant parties. We booked in on the 2nd of November 2019at about 3pm. We were booked into the room 116. Firstly the Receptioinist with the braided hair has failed to welcome us as she seemed like she was having a bad day. We went to our room and to find the it had a raw ceiling with writing on it. The sink in the bathroom has watermarks on it and dirty stains. The carpet was not cleaned properly as it had dirt on it. The bathroom room wall lamp was flickering all night and the other one was not working. It was a special birthday and we requested for rose petals and booked in has sent me an email confirming that the hotel has received my special request and it will be done. We normally book into hotels that has 5 star ratings and noting less. But this was horrific. And the worst part of it is that we will never get this day back. Regards Rezana 0832163381