Vineyard Hotel

Location, views, walks and facilities

Room has not aged well. Fountain in the garden didn’t work despite reporting this on day 1. Food options for dinner limited.

We have been staying at The Vineyard for many years and we like the location and tradition of the hotel.

Room 356 - long walk to lobby. Room did not have WiFi until the 3rd request. They then sorted the booster in that part of the hotel. Housekeeping personnel are very polite but perhaps their efficiency is lacking. Hand-towels were not replaced on the 2nd day.1 coffee capsule was found to be so dented, it would not function on the machine. We consumed the 500ml bottle of Brampton wine on day 1, but this was not replaced for day 2. We found the service at breakfast rather lackadaisical - eg. a simple order of 2 fried-eggs, bacon and tomato took 25 minutes. I hope Im not being negative, but my feeling is the hotel really needs a makeover. Carpets are looking shabby down the corridors with varying incongruity in design. Room towels are harsh needing softening treatment or replacement.