Phunawa Resort

the friendly night staff in the restaurant and the room service was spot on. - the facility was goo, pool was clean.

The breakfast was very poor - not much for kids, variety very minimum, we only had breakfast one morning during the full stay, one of the staff was rude, swore at a visitor, while my kids were in the restaurant, eggs had egg shells in it, and the one morning we had breakfast in the hotel, there were no croissants, the beds were hard, and the bath was not working and we had kids, so we reported it but it was not repaired, we had to wash the kids in the shower, luckily the shower head could be removed.

The only goid thing about our one night stay which was suppose to be 18 nights was the receptionist. She was a very nice person.

The room was mouldy and smelly. The room was dirty. Thr restaurant was dirty. The staff in restaurant were not nice. The breakfast was not good. Not a good place to stay overall.

The last day we have a very good room and we enjoyed a lot

First the room smell was not good Second they inform us to change our room in the second day while we book 3 days suddenly and I get very rush in packing the clothes and food and my stuff in the luggage and this leads to deterioration most of the food and lost 2 pairs of brand new shoes and when I ask for them they didn't answer on spot but they left me 2 hours till I got the feedback Third they don't have proper lost and found room as my two brand new shoes were found in the main garbedge as the house keeping found them and through them away in the trash