Phutara Lanta Resort

The staff was sweet

It wasn’t clean and we found insects everywhere and no staff at certain times in the evening

This is a 2star hotel, not more than that. Some of the staff were very helpful and some should not work in the tourism industry. Restaurant were closed at 16:00. The hotel could be a very good place if the management put some effort in to it.

Nothing at all

The manager and that they lie about the facilities

Might be better during high season

We arrived after a long day travelling to find reception was closed after 4pm and we had to ring a Thailand number to check in (this should have been the first warning sign). The lady did not explain she would be coming to check us in she simply hung up and arrived 2 minutes later - although she was friendly the check in process was generally poor. Due to low season the hotels restaurant was not open - this would have been fine if the hotel was in a good location where there was literally anywhere else to eat near by. When we got to our room we quickly realised we were the only guests there and our garden view villa was infact a room that overlooked a residential area; also, a random cat which the staff allowed into our room. We had a look around the room and while we can see it would be ok during high season we decided against staying for 3 nights and had to pay for a more professional hotel in a different part of koh lanta which was much better.