Pullman Cologne

Location was ideal about 10 mins walk from the heart of the city. The staff were very nice and the concierge was fantastic a smiley gentleman. Nice neighbourhood with a lovely coffee shop approx 200 m away called Hommage roastery. Very decent coffee. The view from the room was amazing given we were on the 10th floor.

I really dont like how small the bathtubs and shower area is. Furthermore the show is not consistent with the water temperature which for me is a put off especially if the room is cold. Furthermore the drainholes accessories are way too old and rusty. They need to be changed its looks nasty. I also do not like the idea of the staff removing the extra key when we were out of the room from the card panel that is needed for the electricity. The room has been paid for and the electricity is accounted for. It's really not acceptable.

Rooms spacious and beds huge and very comfortable. Breakfast was great a lot of options.

Slow drinks service in the downstairs bar/ restaurant

Good location Very good breakfast Comfortable room and beds Staff at reception are very welcome us

One girl at reception we met not very helpful to us. On late of the day 1st August. We went back to hotel after long day trip and everyone so very tired I and 2 my childrens. We said hello to her and she was smiling. Then we came up to our room. But the two keys was not working ( May be because we did extend one more day) We came down and stand in front of desk, there has one guest, she was checking in. The receiption girl did check in for guest. First we try to wait and wait 10 minutes. Then my children so tired, they complain Mum you tell her to make the key pls But I don’t want to be not potite, so we severals time to hand up our keys. Try to let her know that we need urgent. She looks at us and turn face talk to guest again. Ok we try to think that she need to complete her duty. But then we wait more and more, I can hear she explain st to guest, but nothing important I and my sons start got angry, and try to make our body language like we start hot Tempe! she look through all of us then continues introduce to the guest st st My two sons shouted at me: mon I really want to go to toilet! The guest turn her face and she hurry to say very very sorry to us and she said: oh sorry it’s take too long from me, pls go up.. We so angry with the reception girl, she look so cold to us?? I really angry and gave her 2 keys and said could you pls make the keys working! she make new keys and gave us in 10 seconds. We feel so disappointed with the last day we stayed. Everything are good and excellent. But not that reception girl. She make our trip unforgettable. My children still asking me: why she did so cold to us? Or we are Asian? How I can reply to children? The short reception girl we met from beginning when we checked in on 29thJuly is so nice and helpful, she make us feel happy so we booked one more night stay.