Bandara Resort & Spa

The design of the family room was great, our son loved having his own space, own TV and own zone he could close off with a sliding door. The grounds and pool were lovely. Housekeeping staff were very friendly.

Upon arrival no one greeted us, no bell boy or staff member. We were wheeling 2 large cases and we walked all the way in the huge grand entrance almost to the reception desk, before anyone acknowledged us or moved from their seat. Perhaps not such a big deal, but with a hotel of this size and rice range it is nice to be greeted upon arrival and assisted with luggage. A foreign member of staff walked into reception still tucking himself in/dressing himself when we arrived. The day we departed the same foreign member of staff was sat behind the desk looking at his mobile phone the entire time. I emailed the hotel twice to arrange a transfer from the pier, they never replied. The rain shower head did not work, water came out of about 10 holes and pressure was dreadful. The toilet cistern continuously ran and didn’t switch off when full.