Bandara Resort & Spa

Love this hotel, it's been our second stay. We feel so well looked after and care free. Thank you for a wonderful stay

Nothing!

The resort is very well priced and a very short walk to the Fishermans village. The rooms are spacious and have good sized balconies.

Some areas of the hotel needed a little maintenance, nothing unsafe, you can just see some areas need some love. The staff are very friendly and check out had military precision.

Everything was great including the room and the staff. Particularly good and welcoming were the German-speaking male staff and the young Austrain trainee was actually remarkable! She impressed us both with her excellent communication skills and attentiveness! The grounds are lovely and we had a very relaxing break!

The only complaint we had was the Surf & Turf evening. It was so unbelievably bad...in fact the very worst meal I have ever eaten anywhere in the world. I did notice on the last day after that dreaded Surf & Turf dinner, the dining area smelt a little musty...other than that all was good with quite a variety for breakfast!

The breakfast was amazing, choices were incredible. Loved the beach area, the gardens, the swimming pool areas, our room, the gentleman that assisted us with crossing the road at the car park entrance. The Thai staff were excellent. They are the leaders in customer service, customer relations and service delivery. A credit to their nation.

We were not impressed by the European front desk staff. They could certainly learn a thing or 2 from the Thai employees. These staff members really let this place down I feel. Our usual greeting from Thai staff is always warm and welcoming but this did not occur on our arrival or departure. We always felt we were an inconvenience and were in the way. Such a pity because first impressions are so important. They did look under staffed but still no excuse for the attitude. Put the Thai people who know how to deliver customer service and customer relations at the front desk and put the Europeans behind the scenes doing the paperwork or something.